Teladoc uses and shares PHI to run its organization and support healthcare delivery, including improving services and quality, customer support and monitoring provider qualifications. This is subject to lawful-purpose and special-information limits in the notice.
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Supporting quotations
We may use and share your PHI for healthcare operations. This helps us run our business, support care, improve quality, and help members.
We use and share your PHI to run our organization and support healthcare delivery.
Improving services and quality of care
Providing customer support
Monitoring provider qualifications
Qualifications & exceptions
For healthcare delivery and lawful healthcare operations.
Cross-references
qualified by (model-proposed): Care coordination can link information across services — The operations examples extend to coordination across complementary services, with transitions tied to the individual choosing multiple services.
Use & Processing · Company practice
AI-enabled tools assist staff and providers
Teladoc may use automated and AI-enabled tools for care support, documentation, quality review, navigation and operational needs permitted under HIPAA. They assist staff and providers and do not make clinical decisions or replace licensed professionals’ independent judgment. PHI disclosures to technology service providers must comply with HIPAA.
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Supporting quotations
Teladoc Health may use automated tools, including AI-enabled tools.
These tools are designed to assist our workforce and providers and do not make clinical decisions or replace the independent judgment of licensed healthcare professionals.
We may disclose your PHI to service providers that support our technology; any such disclosure will comply with HIPAA.
Qualifications & exceptions
For HIPAA-permitted healthcare-related purposes; tools do not replace professional judgment.
Healthcare operations include provider-qualification monitoring
Teladoc lists monitoring provider qualifications as a healthcare-operations use of PHI, alongside customer support. The notice’s law and sensitive-information limits still apply.
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Supporting quotations
Monitoring provider qualifications
Providing customer support
Qualifications & exceptions
Within lawful healthcare operations.
Use & Processing · Company practice
Operations include creating de-identified or aggregate information
The notice includes creating de-identified and/or aggregate information among Teladoc’s healthcare operations. It does not specify a detailed de-identification method here.
The notice does not describe the de-identification method.
Use & Processing · Company practice
Automated tools assist healthcare delivery without making clinical decisions
For healthcare operations and HIPAA-permitted purposes, Teladoc may use AI-enabled and other automated tools for quality improvement, care coordination, clinical documentation, operational efficiency and service navigation. They assist staff and providers; they do not make clinical decisions or replace licensed professionals’ independent judgment. Teladoc may disclose PHI to technology-support service providers in compliance with HIPAA.
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Supporting quotations
As part of our healthcare operations and HIPAA-permitted purposes, Teladoc Health may use Automated Tools, including AI-enabled technology, to support quality improvement, care coordination, clinical documentation, operational efficiency, and service navigation related to the delivery of healthcare services.
These tools are designed to assist our workforce and providers and do not make clinical decisions or replace the independent judgment of licensed healthcare professionals.
We may disclose your PHI to service providers that support our technology; any such disclosure will comply with HIPAA.
Qualifications & exceptions
For healthcare-related HIPAA-permitted purposes; professional judgment is retained.