Terms and Conditions

Charges & Financial Obligations · Context

Users acknowledge services are not insured under provincial plans

Registration includes acknowledgment that healthcare services accessed through the platforms are not “insured services” under any provincial health plans. The clause uses provincial-plan terminology; it does not establish the coverage position under other insurance arrangements.

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Supporting quotations

(viii) you acknowledge that access to the healthcare services provided through the Platforms are not "insured services" under any provincial health plans

Qualifications & exceptions

• The acknowledgment specifically refers to provincial health plans.

Charges & Financial Obligations · Restriction or exception

Paying fees does not buy a promise of healthcare availability

Users acknowledge that fees paid by them or another person on their behalf are not exchanged for any undertaking by Teladoc or its representatives that healthcare services will be available to them.

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Supporting quotations

(ix) you acknowledge that any fees paid by you or by any other persons on your behalf are not provided in exchange for any undertaking by Teladoc Health or its representatives that such healthcare services will be made available to you