Protect login details and immediately report unauthorized access
Users must safeguard platform login information and must not disclose it to anyone. They must immediately email privacy@teladochealth.com about unauthorized account use or another platform-related security breach they become aware of.
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You must safeguard your login information that you use to access the Platforms and you must not disclose this information to anyone.
You must immediately notify Teladoc Health of any unauthorized use of your user account or of any other breach of security that you become aware of involving and relating to the Platforms by email to privacy@teladochealth.com.
Qualifications & exceptions
The reporting duty covers security breaches the user becomes aware of involving the platforms.
Unauthorized access to accounts, information and connected systems is prohibited
Users must not gain unauthorized access to the websites and platforms, other users’ accounts or information, or computers and websites connected or linked to the services.
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Gain unauthorized access to the Websites and Platforms, to other users' accounts, names, personally identifiable information or other information, or to other computers or websites connected or linked to the Websites and Platforms;
Security & Safeguards · Restriction or exception
Automated access must not exceed a human browser request rate
The automated-system prohibition covers robots, spiders and offline readers when they send more server requests in a period than a person could reasonably produce using a conventional browser. It does not state a blanket ban on every automated request.
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Launch or use any automated system, including without limitation, "robots," "spiders," or "offline readers," that access the Websites and Platforms in a manner that sends more request messages to our servers in a given period of time than a human can reasonably produce in the same period by using a conventional web browser;
Qualifications & exceptions
The stated threshold compares requests during the same period with reasonable human browser use.
Security & Safeguards · Restriction or exception
Chain letters, spam, phishing and marketing messages are barred
Users must not transmit chain letters, unsolicited messages, spam or phishing messages, or messages marketing or advertising goods and services through the websites and platforms.
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Send or otherwise transmit to or through the Websites and Platforms chain letters, unsolicited messages, so-called "spamming" or "phishing" messages, or messages marketing or advertising goods and services;
Security & Safeguards · Restriction or exception
Do not distribute code that could damage or hijack equipment
The terms prohibit posting or transmitting viruses, worms, spyware or other code, files or programs that may damage or hijack hardware, software or telecommunications equipment, including code intended to do so.
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Post, transmit or otherwise make available any virus, worm, spyware or any other computer code, file or program that may or is intended to damage or hijack the operation of any hardware, software or telecommunications equipment;
Security & Safeguards · Restriction or exception
Do not let another person use your platform login
Users must not let anyone else use the platforms with their registration or login information. The access section separately requires safeguarding login information and prohibits disclosure to anyone.
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Supporting quotations
Allow any other person to use the Platforms with your registration or login information;
You must safeguard your login information that you use to access the Platforms and you must not disclose this information to anyone.