Charges & Financial Obligations · Company practice
Your costs depend on your Plan or direct-enrollment terms
Access may come through a health, insurance or other benefit Plan, or direct enrollment. Service and equipment costs depend on the applicable benefits and enrollment terms. Teladoc does not administer Plans or determine their benefits or cost shares. It reserves discretion to change costs at any time while complying with applicable Plan terms. You also have a stated right to information about covered and personal charges and billing methods.
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You may be provided access to Teladoc Services through your health plan, insurance carrier or other benefit plan (each of the foregoing, a “Plan”) or via direct enrollment with Teladoc.
Your costs to use the Teladoc Services and/or to purchase Equipment and Supplies will depend on various factors, including the nature and extent of your health care benefits offered through Your Plan and other terms Teladoc offers to You through direct enrollment with Teladoc to provide specific Teladoc Services.
Teladoc itself does not offer or administer any Plans or determine any of Your health benefits and cost-share responsibilities established by Your Plan.
Teladoc reserves the right to change the costs of Teladoc Services, Equipment and Supplies at any time in its discretion and compliance with the applicable terms of any Plan.
to be informed of any charges for the Teladoc Services covered by Your insurance and those to be paid by You and related billing method;
Qualifications & exceptions
Cost changes must comply with applicable Plan terms.
Charges & Financial Obligations · Restriction or exception
Registration usually requires an acceptable credit or debit card
In most cases you must provide a valid card from a bank Teladoc accepts. On registration you represent that details are accurate, that you are an authorized card user, and that sufficient funds cover the services, equipment and supplies.
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In most cases, in order to register for Teladoc Services, You must provide a valid credit or debit card issued by a bank acceptable to Us.
Upon registering, You undertake that all details You provide to Us are true and accurate, that You are an authorized user of the credit or debit card provided and that there are sufficient funds to cover the cost of the Teladoc Services, Equipment and Supplies.
Charges & Financial Obligations · Restriction or exception
Applicable fees and most payment-related taxes are your responsibility
You agree to pay applicable fees when services are rendered or ordered or at the beginning of a subscription term. Teladoc charges the payment method you provide for services, equipment or supplies. You bear payment-related taxes and associated interest or penalties, except taxes on Teladoc’s net income.
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You agree to pay Teladoc all applicable fees in connection with the Teladoc Services, Equipment and Supplies at the time the Teladoc Services are rendered, ordered or at the beginning of any subscription term.
Teladoc will charge the method of payment You provide in the amount of Teladoc Services, Equipment or Supplies.
You shall be responsible for payment of all Taxes and any related interest and/or penalties resulting from any payments made hereunder, other than any taxes based on Teladoc’s net income.
Qualifications & exceptions
Taxes based on Teladoc’s net income are excluded.
Charges & Financial Obligations · Procedure
Enrollment accepts applicable prices, which can later change
Enrolling agrees to purchase services, equipment and supplies at prices applicable when you register and as amended by Teladoc from time to time. The cost-change clause also requires compliance with applicable Plan terms; this is not a promise of a fixed registration price.
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By enrolling in the Teladoc Services, You are agreeing to purchase the Teladoc Services, Equipment and Supplies at the then-current prices and costs applicable to You at the time of Your registration and as amended from time to time by Teladoc.
Teladoc reserves the right to change the costs of Teladoc Services, Equipment and Supplies at any time in its discretion and compliance with the applicable terms of any Plan.
Equipment orders become contracts on dispatch confirmation
An order acknowledgement email confirms receipt, not acceptance. The equipment or supplies contract forms only when Teladoc emails dispatch confirmation and includes only the goods listed there. Goods remain subject to availability.
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Such email will be only an acknowledgement of Your order and will not constitute acceptance of Your order.
A contract between us will not be formed until We send You an email confirmation that the Equipment and/or Supplies, as applicable, for the Teladoc Services have been dispatched to You.
Equipment and Supplies are subject to availability.
Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
Qualifications & exceptions
Only dispatched goods listed in the confirmation are included.
Charges & Financial Obligations · User right or choice
A pricing error gives a correction-or-cancellation choice
If Teladoc discovers a price error for services, equipment or supplies, it says it will notify you as soon as possible and let you reconfirm at the correct price or cancel. If it cannot contact you, it treats the registration or order as cancelled.
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If we discover an error in the price of the Teladoc Services, Equipment or Supplies we will inform You of this as soon as possible and give You the option of reconfirming Your registration or order at the correct price or cancelling it.
If we are unable to contact You, we will treat the registration or order as cancelled.
Qualifications & exceptions
Triggered by a discovered pricing error; inability to contact you results in cancellation.
Charges & Financial Obligations · User right or choice
Timely cancellation or return of unused goods can avoid charges
The Terms promise a full refund if already paid, or no charge if unpaid, for cancellation before provision within an established cancellation period, or upon return of unused Equipment and Supplies. Services that have started or were not cancelled within an established window require full payment. No particular cancellation-window length is supplied here.
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If You cancel an order or request for Teladoc Services before the applicable order or Teladoc Services have been provided and within any established cancellation period or upon return of the unused Equipment and Supplies and You have already paid for the Teladoc Services, You will receive a full refund or, if You have not already paid, You will not be charged.
Once any Teladoc Services have commenced or have not been cancelled within an established cancellation window, You will be responsible for full payment.
Qualifications & exceptions
Pre-provision cancellation must be within the established period; returned equipment and supplies must be unused.
Not stated here
The established cancellation period is not specified in this source.
Charges & Financial Obligations · Restriction or exception
A desired diagnosis or prescription is not guaranteed
You do not receive a refund simply because a consultation did not produce the diagnosis, prescription or particular advice you wanted. Outcomes are not guaranteed. Where law permits, if Teladoc cannot bill insurance because you lack coverage or the services are not covered, you must pay for services provided to you or your dependents.
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You will not receive a refund simply because You did not receive a diagnosis, a prescription or any particular medical advice You sought or requested.
The outcome of any Teladoc Services is not guaranteed.
To the extent permitted under applicable law, in the event Teladoc is unable to bill Your insurance (either because you do not have insurance or your insurance does not cover Teladoc Services), You will be responsible to pay for any Teladoc Services provided to You or Your dependents.
Qualifications & exceptions
Uninsured or uncovered-service payment responsibility applies to the extent permitted by law.
Charges & Financial Obligations · Company commitment
You have rights to charge information and timely service devices
Members are entitled to information about insurance-covered and personally payable service charges and billing methods. Devices should arrive in a timely manner under the contract or Medicare or health-plan operational policy. The latter terms condition the device-delivery promise rather than setting a specific universal deadline.
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to be informed of any charges for the Teladoc Services covered by Your insurance and those to be paid by You and related billing method;
to receive the Teladoc Services devices in a timely manner from Teladoc under contract or in accordance with Medicare’s or Your health plan’s operational policy;
Qualifications & exceptions
Device timeliness follows the contract or applicable Medicare or health-plan policy.
Charges & Financial Obligations · Company commitment
Filing fees are reimbursed unless the claim exceeds $10,000
Notice and arbitration forms are available at adr.org. If you must pay an arbitration filing fee, Teladoc reimburses it after receiving notice at the specified Notice Address that arbitration has begun, unless your claim exceeds US $10,000. For larger claims you bear filing fees. Other fee allocation follows AAA Rules except where the Agreement expressly says otherwise; those rules are not supplied.
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You may download or copy a form Notice and a form to initiate arbitration at www.adr.org.
If you are required to pay a filing fee, after Teladoc receives notice at the Notice Address that you have commenced arbitration, Teladoc will reimburse you for your payment of the filing fee, unless your claim is for greater than US $10,000, in which event you will be responsible for filing fees.
Except as expressly set forth herein, the payment of all filing, administration and arbitrator fees will be governed by the AAA Rules.
Qualifications & exceptions
Reimbursement requires notice of commenced arbitration and excludes claims over $10,000.
Charges & Financial Obligations · Company commitment
A qualifying arbitration award triggers payment of at least $5,000
If the arbitrator awards you more than Teladoc’s last written settlement offer made before arbitrator selection, or Teladoc made no offer before selection, Teladoc promises the award amount or US $5,000, whichever is greater. The promise depends on issuance of an award and the stated settlement-offer condition; it is not an unconditional $5,000 payment for bringing a claim.
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If the arbitrator issues you an award that is greater than the value of Teladoc's last written settlement offer made before an arbitrator was selected (or if Teladoc did not make a settlement offer before an arbitrator was selected), then Teladoc will pay you the amount of the award or US$5,000, whichever is greater.
Qualifications & exceptions
Requires an award exceeding the last pre-selection written offer, or no offer before arbitrator selection.