You bear responsibility for credentials and account activity
You must keep your password, third-party login credentials and account confidential and secure, and are responsible for activity under them. Immediately report unauthorized use or a suspected security breach and sign out at the end of each session. Teladoc disclaims loss or damage arising from your failure to comply with the Agreement.
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You are responsible for maintaining the confidentiality and security of Your password, third-party login credentials, and account, and You are fully responsible for all activities that occur under Your password, third-party login credentials, or account.
You agree to (a) immediately notify Teladoc of any unauthorized use of Your password, third-party login credentials, or account or any other suspected breach of security, and (b) ensure that You exit from Your account at the end of each session.
Teladoc shall not be liable for any loss or damage arising from Your failure to comply with this Agreement.
Security & Safeguards · Restriction or exception
Credential sharing, unregistered access and disruption are prohibited
You may not share or facilitate another person’s use of your credentials, use them to cache services for people who have not registered, or disrupt service operations with or without credentials. The separate right to appoint someone to speak and make membership decisions on your behalf does not state an exception allowing password sharing.
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The following actions are expressly prohibited:
Sharing, disclosing, permitting access to or otherwise facilitating the use by any other person of Your username and password or third-party login credentials;
Using Your username and password or third-party login credentials to cache the Teladoc Services in such a manner as to be accessible by persons who have not registered with Teladoc; or
Interfering with or disrupting the proper operation of the Teladoc Services, with or without the use of Your username, password, and/or third-party login credentials.
to appoint a designee, if You so desire, to speak on Your behalf and to make decisions on Your behalf as it pertains to Your Membership or participation with Teladoc Services;
Email recovery can expose accounts to people sharing the address
For a forgotten username or password, Teladoc sends the username or a temporary password to your provided email. People using that email may gain account access if they can answer your security questions. Apple, Google or other third-party login credentials must instead be managed through that provider.
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If You have forgotten Your username or password, We will use an email address provided by You to send Your username or temporary password.
If You registered using a third-party login (such as Apple or Google sign-in), You must manage Your credentials through that provider.
You understand that others using the same email address will be able to gain access to Your account information if they are able to provide the correct answers to Your security questions.
Qualifications & exceptions
Shared-email access depends on correct security-question answers.
Security & Safeguards · Restriction or exception
You must secure mobile devices used for personal information
If you use mobile services to enter or maintain personal information, you are responsible for the device and credentials. An unattended, lost or stolen device may expose the information. Teladoc recommends enabling the best currently available security features to protect confidential health information.
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If You use mobile services to enter and maintain Your personal information, You understand that You are responsible for safeguarding and securing Your mobile device and the associated credentials (such as username and password or third-party login credentials).
If You leave Your mobile device unattended, or if it is lost or stolen, You understand that Your personal information may be accessible to others.
To protect Your confidential health information, it is good practice to enable the best currently-available security features of your mobile device.
Qualifications & exceptions
Applies when using mobile services to enter or maintain personal information.
You cannot collect other users’ information or block their use
The conduct rules prohibit restricting another person’s use, disclosing personal information obtained from the services, or collecting information about other users. Unauthorized access to accounts, names, identifiable or other information, or connected computers and websites is also prohibited.
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Restrict or inhibit any person from using the Teladoc Services, disclose personal information obtained from the Teladoc Services or collect information about other users of the Teladoc Services;
Gain unauthorized access to the Teladoc Services, to other users' accounts, names, personally identifiable information or other information, or to other computers or websites connected or linked to the Teladoc Services;
Security & Safeguards · Restriction or exception
Reverse engineering, malware and security circumvention are prohibited
You must not attempt reverse engineering, disassembly or decompilation of service technology, alter offered content or services, distribute code that may damage or hijack equipment, or bypass security or authentication measures. Allowing others to use your registration or login information is also barred.
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Reverse engineer, disassemble or decompile any section or technology of the Teladoc Services, or attempt to do any of the foregoing;
Post, transmit or otherwise make available any virus, worm, spyware or any other computer code, file or program that may or is intended to damage or hijack the operation of any hardware, software or telecommunications equipment;
Alter or modify any part of the content or services offered on or through the Teladoc Services;
Allow any other person to use the Teladoc Services with your registration or login information, including third-party login credentials;
Breach or otherwise circumvent Teladoc's security or authentication measures;
Security & Safeguards · User right or choice
Push alerts may be visible to others with device access
Enabling push notifications can produce service-related alerts visible to people with access to your devices. You can manage them in device settings. The Terms link Apple’s iPhone and Android notification-setting guidance; this source does not supply those external instructions.
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If You enable push notifications on your device, you may receive alerts related to your use of the Services.
Please be aware that these push notifications may be visible to others who have access to your devices.
To protect your privacy, you can manage push notifications through your device’s settings.
iPhone Users: Refer to Apple’s support page on
Android Users: Refer to Android’s support page on
Qualifications & exceptions
Applies if you enable push notifications.
Security & Safeguards · Context
SMS and email can expose information to others
SMS and email may be unencrypted or insecure. People with access to your device, carrier systems or email account could access message information. The Terms treat use of these channels as acknowledgement and acceptance of these risks.
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SMS and email communications may not be secure or encrypted. Information in these messages could be accessed by others with access to your device, carrier systems, or email account. By using these communications channels, you acknowledge and accept these risks.
Security & Safeguards · Restriction or exception
You supply and secure access systems, except Teladoc equipment
Except for the defined Equipment & Supplies, you must obtain, install, maintain and operate the software and hardware needed to access services. This includes up-to-date browsers and the best commercially available encryption, antivirus, anti-spyware and Internet security software. You also pay for your Internet connection and associated communications charges. Mobile users separately bear responsibility for securing their devices and credentials.
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With the exception of the Equipment & Supplies, You are responsible for obtaining, installing, maintaining and operating all software, hardware or other equipment necessary for You to access and use the Teladoc Services (collectively, "Your Systems").
This responsibility includes, without limitation, Your utilizing up to date web-browsers and the best commercially available encryption, antivirus, anti- spyware, and internet security software.
You are additionally responsible for obtaining Internet services via the Internet service provider of Your choice, for any and all fees imposed by such Internet service provider, and any associated communications service provider charges.
If You use mobile services to enter and maintain Your personal information, You understand that You are responsible for safeguarding and securing Your mobile device and the associated credentials (such as username and password or third-party login credentials).
Qualifications & exceptions
The hardware/software responsibility excludes the defined Equipment & Supplies.
You assume Internet risks and responsibility for your systems’ data security
The Terms allocate open-network security, corruption, transmission and availability risks to you, along with security of your own access systems and information transmission and receipt. Teladoc disclaims responsibility for errors or problems caused by Internet or your-system failure or malfunction.
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You acknowledge that there are certain security, corruption, transmission error, and access availability risks associated with using open networks such as the Internet, and You hereby expressly assume such risks.
You acknowledge that You are responsible for the data security of Your Systems used to access the Teladoc Services, and for the transmission and receipt of information using such Systems.
You acknowledge that We are not responsible for any errors or problems that arise from the malfunction or failure of the Internet or Your System.
Qualifications & exceptions
The failure disclaimer concerns Internet or your-system malfunction or failure.