Rewards Policy

Account & Service Control · Restriction or exception

You must be at least 18, or the age of majority where you live if that is older

To take part in Rewards Programs and receive Rewards you must be at least 18 years old or the age of majority in your jurisdiction, whichever is older.

Supporting quotations

You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is older) to take part in Rewards Programs and receive Rewards.

Qualifications & exceptions

• The age of majority in your jurisdiction applies when it is higher than 18

Account & Service Control · Restriction or exception

Eligibility: at least 18, and not an employee, officer or contractor of TikTok or TT Commerce & Global Services

To take part you must meet every listed requirement. Individuals must be at least 18 or the age of majority in their jurisdiction, and must not be an employee, officer or contractor of TikTok USDS Joint Venture, TT Commerce & Global Services or its affiliates. This list words the age rule without the opening section's 'whichever is older'; the text does not reconcile the two wordings.

Supporting quotations

To participate in a Rewards Program, you must:

For individuals, be at least 18 years old (or the age of majority in your jurisdiction).

Not be an employee, officer or contractor of TikTok USDS Joint Venture or TT Commerce & Global Services or its affiliates.

Qualifications & exceptions

• The age rule is stated for individuals
• The staff exclusion covers employees, officers and contractors

Account & Service Control · Restriction or exception

Eligibility: an active account with no breach or suspected breach of the rules

You need an active account on the Platform. You must also have complied with all relevant obligations and must not be in breach, or suspected breach, of the Rewards Program Terms, the Terms of Service, the Community Guidelines or any other applicable policies. Because suspected breach is enough, eligibility can be lost without a confirmed violation.

Supporting quotations

Have an active account on the Platform.

Have complied with all relevant obligations and not be in breach or suspected breach of the Rewards Program Terms

Qualifications & exceptions

• Suspected breach, not only proven breach, counts against you
• Covers the Rewards Program Terms, Terms of Service, Community Guidelines and any other applicable policies

Not stated here

• The document does not say who decides what counts as a suspected breach or how that is assessed.

Account & Service Control · Restriction or exception

You must take part yourself, with your own account and without help from third parties or computers

You must complete the missions or activities in a Rewards Program by yourself, using your own TikTok account, and without the help of third parties, computers or otherwise.

Supporting quotations

Participate in the Rewards Program independently, which means you complete the missions or activities in the Rewards Program by yourself (with your own TikTok account) and without the help of third parties, computers or otherwise.

Qualifications & exceptions

• Applies to completing the program's missions or activities

Not stated here

• The wording 'computers or otherwise' is broad and the document does not say where the line falls, for example for automation tools or shared devices.

Account & Service Control · Restriction or exception

Eligibility: program-specific criteria may add requirements, and government or public interest accounts are excluded

A program can set additional eligibility criteria in its own provisions or program pages. Separately, you must not use a government and public interest account to take part.

Supporting quotations

Meet any additional eligibility criteria for the Rewards Program, as set out in the relevant Rewards Program-specific provisions and/or in the Rewards Program-specific pages.

Not use a government and public interest account for participating.

Qualifications & exceptions

• Additional criteria come from the relevant program-specific provisions and/or program pages

Not stated here

• The policy does not define 'government and public interest account', and the program-specific criteria were not supplied.

Account & Service Control · Permission or license

Meeting the criteria does not guarantee participation; TikTok can deny, terminate or suspend at its discretion

Being eligible does not guarantee you a place in any Rewards Program. TikTok USDS Joint Venture can deny, terminate or suspend your participation in, or access to, any Rewards Program and any Rewards, or any portion of them, at any time and at its discretion.

Supporting quotations

Meeting eligibility requirements does not guarantee your participation in any Rewards Program.

has the right to deny, terminate or suspend your participation in, and/or access to, any Rewards Program and any Rewards, or any portion thereof, at any time, at our discretion

Qualifications & exceptions

• At any time, at TikTok USDS Joint Venture's discretion

Account & Service Control · Context

Each program's own provisions say who can join, how, and which Rewards are available

The program-specific provisions for a Rewards Program are where the policy says you will find who is eligible, how to participate, which Rewards are available and how you may receive them. This general policy therefore does not settle those details for any single program.

Details not recorded for this card

Supporting quotations

The relevant Rewards Program-specific provisions will include information and instructions on who is eligible to participate, how to participate, what Rewards are available, and how you may receive them.

Rewards Program-specific provisions will tell you what Rewards are available and what you must do to receive them.

Not stated here

• The program-specific provisions were not supplied, so the details for any particular program are unknown.

Account & Service Control · Context

Examples of what programs may ask: collect Virtual Items, complete activities, or create content

The policy gives examples of what some Rewards Programs may do: require you to collect a number of Virtual Items such as Points, require you to complete predefined activities or actions, or reward you for your popularity and/or for creating content on the Platform. These are illustrations introduced by 'for example', not a complete list.

Details not recorded for this card

Supporting quotations

For example, some Rewards Programs may:

Require you to complete certain activities, like:

Require you to collect a certain number of Virtual Items, such as Points (as defined in the Virtual Items Policy)

Completing predefined activities or actions

Reward you for your popularity and/or for creating content on our Platform.

Qualifications & exceptions

• Examples only: 'some Rewards Programs may'

Not stated here

• Which program uses which mechanic is not stated here.
• The Virtual Items Policy text, including its definition of Points, is not supplied here, so this card cannot say what Points or other Virtual Items are.

Account & Service Control · Procedure

When you are eligible, TikTok tells you how to claim a Reward and you must follow its instructions

If you participate and are eligible, TikTok will send an in-app notification or contact you through other channels, as appropriate, to tell you how to claim the Reward. You must follow the instructions provided to claim or use a Reward.

Supporting quotations

TikTok will send you an in-app notification or contact you via other channels (as appropriate) to tell you how to claim the Reward. You must follow the instructions provided to claim or use a Reward.

Qualifications & exceptions

• 'Other channels' are used 'as appropriate'

Not stated here

• The other channels are not named.

Account & Service Control · Procedure

Some Rewards require a request that TikTok reviews, aiming for 24 hours but possibly longer

In some cases you must submit a request to receive a Reward, normally from within your TikTok account. TikTok may need time to review it and says it will do its best to finish the review within 24 hours, although some requests may take longer.

Supporting quotations

In some instances, to receive a Reward you will need to submit a request.

We will do our best to complete our review within twenty-four (24) hours, although some requests may take longer.

Qualifications & exceptions

• Only 'in some instances'
• The 24-hour target is a best effort, not a guarantee

Not stated here

• The review criteria are not described here.

Account & Service Control · Restriction or exception

You must follow Supplier terms and complete the Supplier's steps to claim a Reward

Suppliers may have their own terms that you must comply with to use their product or service or to claim a Reward; these are supplementary to the Rewards Program Terms. You must create or log in to a Supplier account if required, read and agree to the Supplier terms before claiming, ensure you are eligible to claim the Reward and verify the Reward's validity period.

Details not recorded for this card

Supporting quotations

that you must comply with to use their product or service or to successfully claim a Reward, which are supplementary to the Rewards Programs Terms

If required, create or log in to an account with the Supplier to use their product or service;

Read and agree to the Supplier T&Cs before claiming the applicable Reward;

Ensure that you are eligible to claim the Reward; and

Verify the validity period of the Reward.

Qualifications & exceptions

• Account creation or login is required only if the Supplier requires it

Not stated here

• Supplier terms were not supplied.

Account & Service Control · Restriction or exception

Ground: breach of law, the rules or TikTok policies, as TikTok determines

A Reward can be deducted, withheld or delayed if you have breached any applicable law, rule or regulation, or if TikTok determines you acted in a way that breaches the law, the Rewards Program Terms, program-specific provisions, the Terms of Service or the Community Guidelines. It also applies if you otherwise used your account or engaged in activity on TikTok in violation of any applicable TikTok policy, law or regulation.

Supporting quotations

You have breached any applicable law, rule or regulation, or we determine that you have acted in a manner that means you have breached the law, the Rewards Program Terms, applicable Rewards Program-specific provisions

You otherwise used your TikTok account or engaged in activity on TikTok in violation of any applicable TikTok policy, law, or regulation

Qualifications & exceptions

• TikTok makes the determination for the second limb of the breach ground

Not stated here

• The document does not describe how TikTok determines a breach or whether you can respond before a Reward is withheld.

Account & Service Control · Permission or license

TikTok may investigate suspected breaches and deny or suspend access, even without prior notice

TikTok may investigate any suspected breach of the Rewards Program Terms, program-specific provisions, Terms of Service or Community Guidelines. While it does, it may deny or suspend your access to some or all features of a Rewards Program, including any Reward, including without prior notice, depending on the seriousness of the suspected breach.

Supporting quotations

We may investigate any suspected breach of the Rewards Program Terms

we may deny or suspend your access to some or all the features of a Rewards Program (including any Reward), including without prior notice to you, depending on the seriousness of the suspected breach

Qualifications & exceptions

• Applies while a suspected breach is being investigated
• Notice may be skipped depending on the seriousness of the suspected breach

Not stated here

• The document does not give a time limit for an investigation.

Account & Service Control · Permission or license

TikTok may disable, suspend or terminate your access, including to Rewards you have already received

TikTok may temporarily or permanently disable, suspend or terminate your access to a Rewards Program, to the Rewards, including Rewards you have received, or to related product features and services, if one of the listed grounds applies.

Supporting quotations

We may temporarily or permanently disable, suspend, or terminate your access to a Rewards Program, the Rewards (including Rewards you have received), or Rewards Program-related product features and services if:

Qualifications & exceptions

• Applies only if one of the listed grounds applies
• Reaches Rewards you have already received

Account & Service Control · Restriction or exception

Termination ground: material or repeated breach, expected breach, or tampering

TikTok may disable, suspend or terminate your access if it determines you are in material or repeated breach of the Rewards Program Terms, program-specific provisions, Terms of Service or Community Guidelines. It may also do so if it has grounds to believe you are about to breach them, or have tampered or attempted to tamper with the process or operation of a program. The 'about to breach' ground can apply before any breach has occurred.

Supporting quotations

We determine that you are in material or repeated breach of the Rewards Program Terms, applicable Rewards Program-specific provisions

We have grounds to believe that you are about to breach the Rewards Program Terms

We have grounds to believe that you have tampered with, or have attempted to tamper with, the process or the operation of a Rewards Program;

Qualifications & exceptions

• Material or repeated breach turns on TikTok's determination
• The 'about to breach' and tampering grounds turn on TikTok having grounds to believe

Not stated here

• The document does not say what grounds are enough to believe a breach is about to occur.

Account & Service Control · Permission or license

TikTok may immediately end access if it believes you are in a situation that reflects unfavorably

TikTok may also immediately, temporarily or permanently deny, suspend or terminate your access to a Rewards Program or to Rewards you have received if it believes you are involved in any situation or occurrence that reflects unfavorably on you or on TikTok USDS Joint Venture or its affiliates, service providers and business partners, including the Platform or the program.

Supporting quotations

We may also immediately, temporarily or permanently deny, suspend or terminate your access to a Rewards Program or Rewards that you have received if we believe that you are involved in any situation or occurrence which reflects unfavorably upon you or TikTok USDS Joint Venture

Qualifications & exceptions

• Turns on what TikTok believes
• Can take effect immediately

Not stated here

• The document does not say what situations reflect unfavorably.

Account & Service Control · User right or choice

TikTok tells you about a suspension or termination where appropriate and legal, and you can appeal

Where appropriate and legally permissible, TikTok will tell you if it suspends or terminates your access to a Rewards Program. If you think it made a mistake, you can appeal by following the appeal instructions on the Community Guidelines violation notice or the LIVE Monetization Guidelines violation notice, as applicable.

Supporting quotations

Where appropriate and legally permissible, we will tell you if we suspend or terminate your access to a Rewards Program.

you can appeal by either following the instructions to appeal on the Community Guidelines violation notice or LIVE Monetization Guidelines violation notice (as applicable)

Qualifications & exceptions

• Notice only where appropriate and legally permissible
• The appeal route is the instructions on the relevant violation notice

Not stated here

• The appeal timeline and outcome process are not stated, and no route is given if no violation notice was issued.

Account & Service Control · User right or choice

You can end your participation at any time and may be given a chance to receive accrued Rewards

You may end your participation in a Rewards Program at any time. If you do, then, subject to the Rewards Program Terms and this policy, you may be given an opportunity to receive accrued Rewards you are still eligible to receive. That opportunity is not guaranteed.

Supporting quotations

You may end your participation in a Rewards Program at any time.

you may be given an opportunity to receive any accrued Rewards you are still eligible to receive

You may choose to end your participation in a Rewards Program at any time.

Qualifications & exceptions

• Subject to the provisions of the Rewards Program Terms and this Rewards Policy
• Only Rewards you are still eligible to receive

Account & Service Control · Procedure

Questions can be sent through TikTok's online feedback form

If you have questions, the policy points you to a contact link, which leads to a TikTok feedback form.

Supporting quotations

If you have any questions, please contact us here.

Not stated here

• No email address, postal address or response time is given in this document.
• The linked feedback form is not supplied here, so this card cannot say what it asks for or how requests are handled.