Rewards Policy

Charges & Financial Obligations · Restriction or exception

TT Commerce & Global Services is solely responsible for payment or financial obligations

The policy says TT Commerce & Global Services and its affiliates are solely responsible for any payment or financial obligations in relation to the Rewards Program. Later sections describe a monetary reward 'from TikTok' and say amounts shown to you belong to TikTok until they reach your account, so this statement should be read together with those.

Supporting quotations

TT Commerce & Global Services and its affiliates are solely responsible for any payment or financial obligations in relation to the Rewards Program.

Qualifications & exceptions

• Applies to payment or financial obligations in relation to the Rewards Program

Not stated here

• The document does not explain how this allocation fits with Reward Payments described as coming from TikTok, or which entity a user should look to if a Reward Payment is not made.

Cross-references

• contrast (model-proposed): An amount shown to you belongs to TikTok until it reaches your Preferred Account — TT Commerce & Global Services is said to be solely responsible for payment or financial obligations, while amounts displayed belong to TikTok until received and Reward Payments are described as coming from TikTok. The document does not explain how these fit.

Charges & Financial Obligations · Company practice

You may be eligible for virtual or physical Rewards, which vary by program and location

Taking part in a Rewards Program may make you eligible for virtual and/or physical rewards, called Rewards, in recognition of meeting that program's requirements. Which Reward is available depends on the program and on your location. The policy points ahead to its section on what Rewards are and how you receive them.

Supporting quotations

you may be eligible to receive virtual and/or physical rewards

The Reward available depends on the Rewards Program and your location.

3. What are Rewards and how do you receive them?

Qualifications & exceptions

• 'May be eligible': no Reward is promised by taking part
• Depends on the Rewards Program and your location

Charges & Financial Obligations · Restriction or exception

Rewards are voluntary: eligibility gives no entitlement and TikTok decides whether, what and how much

Meeting the criteria may make you eligible for a Reward but does not entitle you to one. TikTok USDS Joint Venture keeps full discretion over whether to provide Rewards and over their nature and amount, and says providing Rewards is entirely voluntary. The short summary repeats that it may decide whether to give a Reward, including its type and amount.

Supporting quotations

it does not entitle you to one

TikTok USDS Joint Venture maintains full discretion on whether to provide Rewards and the nature and amount of Rewards.

provision of Rewards to you is entirely voluntary.

Even if you are eligible to receive a Reward, TikTok USDS Joint Venture maintains full discretion on whether to give you a Reward, including the type and amount.

Qualifications & exceptions

• Applies even where you meet the eligibility criteria

Charges & Financial Obligations · Company commitment

There is no charge to enter Rewards Programs

The policy states there is no charge to enter Rewards Programs. This is about entry; other sections mention taxes on Rewards and possible transaction fees and conversion costs on Reward Payments.

Supporting quotations

There is no charge to enter Rewards Programs.

Qualifications & exceptions

• Applies to entering a Rewards Program

Charges & Financial Obligations · Context

Rewards can be digital goods, coupons, merchandise, experiences or hospitality from TikTok or its partners

A Reward can be digital goods or services supplied by TikTok USDS Joint Venture, such as Coins and profile frames described in the Virtual Items Policy, or coupons and discount vouchers for other services it supplies. A Reward can also be merchandise, real-world experiences or hospitality from TikTok USDS Joint Venture or its business partners, such as TT Commerce & Global Services and its affiliates.

Details not recorded for this card

Supporting quotations

can be:

Digital goods and/or services supplied by TikTok USDS Joint Venture (such as Coins and profile frames, as outlined in our Virtual Items Policy), or coupons and discount vouchers for other services that we supply

Merchandise, real-world experiences, or hospitality from TikTok USDS Joint Venture or our business partners, such as TT Commerce & Global Services and its affiliates

Qualifications & exceptions

• Examples given with 'such as' are not a complete list

Not stated here

• The Virtual Items Policy was not supplied, so what Coins and profile frames are is not described here.

Charges & Financial Obligations · Context

A Reward can be a monetary Reward Payment from TikTok

One kind of Reward is a monetary reward from TikTok, which the policy calls a Reward Payment. Later sections set the conditions for receiving one.

Supporting quotations

A monetary reward from TikTok

Charges & Financial Obligations · Context

A Reward can be goods, services or benefits from a third-party Supplier

A Reward can also be goods, services or other benefits supplied by a third-party supplier, which the policy calls a Supplier, such as a gift card, coupons, discount vouchers, real-world experiences or trips, or merchandise.

Supporting quotations

Other goods, services or other benefits supplied by a third-party supplier

Qualifications & exceptions

• Examples given with 'such as' are not a complete list

Charges & Financial Obligations · Context

Rewards also incentivize trying new features and thank users for participating and inviting others

Other stated reasons for Rewards are to incentivize you to try new features or products, to thank you for your active participation on the Platform and to thank you for successfully inviting new users.

Details not recorded for this card

Supporting quotations

Incentivize you to try new features or products;

Thank you for your active participation on the Platform;

Thank you for successfully inviting new users to the Platform.

Qualifications & exceptions

• The list is introduced with 'amongst other things' and is not exhaustive

Charges & Financial Obligations · Context

Program-specific provisions give the detail on available Rewards, how to receive them and Virtual Item amounts

The program-specific provisions are where detailed information on available Rewards and how to receive them appears. If a Reward depends on collecting a number or type of Virtual Items, the amount needed will be explained in those provisions.

Details not recorded for this card

Supporting quotations

The relevant Rewards Program-specific provisions will include detailed information about what Rewards are available under that Rewards Program and how to receive them.

the amount needed will be explained to you in the Rewards Program-specific provisions

Not stated here

• The program-specific provisions were not supplied, so thresholds and amounts for any program are unknown.

Charges & Financial Obligations · Restriction or exception

You are responsible for taxes on Rewards, which are given inclusive of tax, and TikTok need not help with tax claims

You are responsible for paying any taxes related to Rewards you receive, and Rewards are given inclusive of tax, if applicable. If tax is withheld or deducted you are not entitled to any additional payment from TikTok USDS Joint Venture. TikTok USDS Joint Venture, its affiliates, service providers and business partners including TT Commerce & Global Services, and their officers, directors, employees, agents and advisors have no obligation to support you in making a claim for refund or relief from any tax authority.

Supporting quotations

You are responsible for paying any taxes related to any Rewards you receive. All Rewards are given inclusive of tax (if applicable).

you will not be entitled to any additional payment from TikTok USDS Joint Venture

are under no obligation to support you in making a claim for refund or relief from any tax authority

Qualifications & exceptions

• 'Inclusive of tax' applies if tax is applicable

Charges & Financial Obligations · Permission or license

TikTok may withhold or deduct tax from payments and pay it to tax authorities

If TikTok believes it is required to, it is authorized to withhold or deduct tax from payments and to pay those amounts to any tax authority.

Supporting quotations

TikTok is authorized, if we believe we are required, to withhold and/or deduct tax from payments and to pay over these amounts to any tax authority.

Qualifications & exceptions

• Applies if TikTok believes it is required to withhold or deduct tax

Not stated here

• The document does not say which taxes or what rates may be withheld.

Charges & Financial Obligations · Restriction or exception

Rewards cannot be transferred or exchanged, and you are responsible for how you use them

Rewards cannot be transferred to anyone else and cannot be exchanged for anything else. You are responsible for your use of Rewards.

Details not recorded for this card

Supporting quotations

Rewards cannot be transferred to anyone else, and you cannot exchange them for anything else. You are responsible for your use of Rewards.

Charges & Financial Obligations · Restriction or exception

No refunds or reimbursements for Rewards unless TikTok is at fault or the law requires

TikTok does not offer refunds or reimbursements for Rewards you have received, unless TikTok is at fault or is otherwise legally required to provide one.

Supporting quotations

We do not offer refunds or reimbursements for Rewards you have received, unless we are at fault or are otherwise legally required to.

Qualifications & exceptions

• Exceptions: where TikTok is at fault or is legally required to

Not stated here

• 'At fault' is not defined.

Charges & Financial Obligations · Restriction or exception

Your ability to receive a Reward expires two years after you first become eligible, unless program rules say otherwise

Unless the program-specific provisions say otherwise, your ability to receive a Reward expires two years from the date you are first eligible. Some Rewards also have a time limit for using them. You must claim and use Rewards by the expiration date, as applicable, or you forfeit the Reward. TikTok USDS Joint Venture and the other listed parties are under no obligation to extend unclaimed or unused Rewards that have expired.

Supporting quotations

Unless the Rewards Program-specific provisions state otherwise, your ability to receive a Reward will expire two (2) years from the date you are first eligible to receive it.

Some Rewards will have a time limit within which you can use them.

You must claim and use them by the expiration date (as applicable) or you will forfeit the Reward.

are under no obligation to extend any unclaimed or unused Rewards that have expired

Qualifications & exceptions

• Two years runs from the date you are first eligible
• Program-specific provisions may set a different period
• Some Rewards also carry a use-by time limit

Cross-references

• qualified by (model-proposed): Program-specific provisions prevail over this policy in a conflict — Program-specific provisions prevail in a conflict, so a program may set a different expiry than the two-year default, which the expiry rule itself allows.

Charges & Financial Obligations · Company commitment

TikTok will correct Reward mistakes and may offer a different Reward than the program stated

TikTok says it tries to give the correct number and type of Rewards. If it learns of a mistake, it will correct it as soon as it can. TikTok USDS Joint Venture may also offer a different Reward from the one set out in the program-specific provisions.

Details not recorded for this card

Supporting quotations

If we learn that a mistake was made when providing a Reward, we will correct the mistake as soon as we can.

may offer you a different Reward to the one set out in the Reward Program-specific provisions

Qualifications & exceptions

• Correction applies when TikTok learns a mistake was made

Not stated here

• The document does not say whether a correction can reduce or reverse a Reward already given.

Charges & Financial Obligations · Restriction or exception

To get a Reward Payment you must meet program requirements and give a payment account in your own name

A program may allow a Reward Payment. To be eligible you must meet the program's eligibility requirements, provide information TikTok asks for, and give details of a valid payment account or instrument with a payment provider TikTok supports, registered in your legal name, such as a bank account or a PayPal account. The policy calls this the Preferred Account.

Supporting quotations

A Rewards Program may allow you to receive a Reward Payment.

To be eligible for a Reward Payment you must:

Meet our eligibility requirements, as set out in the applicable Rewards Program-specific provisions;

Provide us with details of a valid payment account or payment instrument with a payment provider we support and registered in your legal name, such as a bank account or a PayPal account

Qualifications & exceptions

• Only in programs that allow a Reward Payment
• The account must be with a supported provider and in your legal name

Not stated here

• Which payment providers are supported is not listed.

Charges & Financial Obligations · Restriction or exception

You must keep your payment information accurate or bear the consequences, including lost or misdirected funds

You must make sure the information you give is accurate, complete and up to date. If it is inaccurate, TikTok and the other listed parties are not responsible for delays or issues with Reward Payments, and you bear any resulting consequences, such as lost, stolen or misdirected funds or other harm.

Supporting quotations

You must make sure that the information you provide is accurate, complete and up-to-date.

you will bear any resulting consequences, such as lost, stolen, or misdirected funds or other harm

Qualifications & exceptions

• Applies if you provide inaccurate information

Charges & Financial Obligations · Restriction or exception

An amount shown to you belongs to TikTok until it reaches your Preferred Account

For some programs, a Reward Payment may be shown to you as available to be paid out immediately or later. Until you receive it in your Preferred Account, any amount displayed to you belongs to TikTok.

Supporting quotations

For some Rewards Programs, a Reward Payment may be displayed to you as being available to be paid out immediately or at a later date.

Until you receive a Reward Payment in your Preferred Account, any amount displayed to you belongs to TikTok.

Qualifications & exceptions

• Applies to some Rewards Programs

Cross-references

• contrast (model-proposed): TT Commerce & Global Services is solely responsible for payment or financial obligations — TT Commerce & Global Services is said to be solely responsible for payment or financial obligations, while amounts displayed belong to TikTok until received and Reward Payments are described as coming from TikTok. The document does not explain how these fit.

Charges & Financial Obligations · Restriction or exception

Minimum and maximum Reward Payment limits and transaction fees may apply

Minimum and maximum limits on Reward Payments may apply, along with transaction fees. TikTok says it will also tell you if you need to meet any other minimum requirements before it makes the payment.

Details not recorded for this card

Supporting quotations

Minimum and maximum Reward Payment limits may apply, along with transaction fees.

if you need to meet any other minimum requirements before we make the Reward Payment

Qualifications & exceptions

• 'May apply': not stated for every program

Not stated here

• The limits and fee amounts are not stated here.

Charges & Financial Obligations · Company practice

Reward Payments are calculated in USD, and currency conversion costs may be passed to you

Reward Payments are calculated in US dollars and the estimate may be shown in your local currency. If a payment is transferred to your Preferred Account in your local currency, a conversion cost may apply to the payment. Details of transaction fees and exchange rates will be shown before you request or receive a payment.

Details not recorded for this card

Supporting quotations

Reward Payments are calculated in USD.

there may be a cost related to this conversion, which will be applied to your Reward Payment

Details of applicable transaction fees and foreign exchange rates will be displayed to you before you request or receive a Reward Payment.

Qualifications & exceptions

• Conversion costs apply if the transfer is in your local currency

Not stated here

• The fee and exchange-rate amounts are not stated here.

Charges & Financial Obligations · Company practice

A Reward Payment may be paid periodically or after you request it, depending on the program

Depending on the program, a Reward Payment may be available to be paid to your Preferred Account periodically or after you request it.

Details not recorded for this card

Supporting quotations

Depending on the Rewards Program, a Reward Payment may be available to be paid to your Preferred Account periodically or following your request.

Qualifications & exceptions

• Depends on the Rewards Program

Charges & Financial Obligations · Restriction or exception

Reward Payment timing is not guaranteed, and TikTok is not liable for delays caused by the payment provider

Because Reward Payments go through a third-party payment service provider, TikTok and the related parties will not guarantee payment within a specific time, even if they gave an indication of timing. They will not be liable to you or anyone else for a failure or delay in your receipt of a Reward Payment that is caused by that provider.

Details not recorded for this card

Supporting quotations

cannot and will not guarantee the fulfilment of Reward Payments within a specific period of time (even if we have provided an indication of timing)

will not be liable to you or any third party for any failure or delay in your receipt of a Reward Payment that is caused by a third-party payment service provider

Qualifications & exceptions

• Liability disclaimer covers failures or delays caused by the third-party provider

Charges & Financial Obligations · Context

Some programs give non-monetary Rewards from TikTok, such as Virtual Items

Some programs let you receive a non-monetary Reward from TikTok USDS Joint Venture, for example Virtual Items.

Details not recorded for this card

Supporting quotations

Some Rewards Programs allow you to receive a non-monetary Reward from TikTok USDS Joint Venture, for example Virtual Items.

Non-monetary Rewards, including digital and physical goods and services, may also be offered by TikTok USDS Joint Venture and be provided by TikTok USDS Joint Venture or a third-party Supplier.

Qualifications & exceptions

• Only in some Rewards Programs

Charges & Financial Obligations · Permission or license

TikTok can change how it issues Rewards at any time without prior notice

TikTok USDS Joint Venture reserves the right to change the methodology for issuing a Reward at any time and without prior notice. If you live in a country where notice is required, it says it will make every effort to notify you of changes.

Supporting quotations

TikTok USDS Joint Venture reserves the right to change the methodology for issuing a Reward at any time and without prior notice.

If you live in a country where notice is required, we will make every effort to notify you of changes.

Qualifications & exceptions

• Notice is promised only where a country requires it, and then as 'every effort'

Not stated here

• The document does not list which countries require notice.

Cross-references

• contrast (model-proposed): TikTok will attempt advance notice of material changes; you can keep the current terms during notice or withdraw — Changes to how Rewards are issued may be made without prior notice (notice only where a country requires it), while the changes section says TikTok will attempt advance notice of material changes.

Charges & Financial Obligations · Permission or license

TikTok may deduct, withhold, delay or revoke eligibility for a Reward on listed grounds

TikTok may deduct a Reward you have become eligible for, in part or in full, or you may not receive a Reward (including a Reward Payment) at all, or receipt may be delayed, or TikTok may revoke your eligibility to request it, if any of the listed grounds applies. The grounds are: not providing requested information; no verified and supported Preferred Account; legal, regulatory, risk management or security reasons; breach of law or rules; dishonestly obtained Rewards; possible reputational damage; false or concealed affiliation in your content; other policy violations; and tampering with a program.

Supporting quotations

We may deduct a Reward that you have become eligible to receive (in part or in full), or you may not receive a Reward (including a Reward Payment) at all, or receipt of the Reward may be delayed or we may revoke your eligibility to request it, if:

We maintain the discretion to withhold or delay (in part or in full) the granting of a Reward where we have cause to do so.

Qualifications & exceptions

• Applies if one of the listed grounds applies
• Covers a Reward you have become eligible to receive, including a Reward Payment

Charges & Financial Obligations · Restriction or exception

Ground: not providing requested information or a verified, supported Preferred Account

A Reward can be deducted, withheld or delayed if you do not give the information TikTok asks for in accordance with its instructions or, for a Reward Payment, do not provide a verified and supported Preferred Account.

Supporting quotations

You do not provide us with the information that we ask for in accordance with our instructions;

For a Reward Payment, you do not provide us with a verified and supported Preferred Account;

Qualifications & exceptions

• The Preferred Account ground applies to Reward Payments

Charges & Financial Obligations · Restriction or exception

If a program or your participation ends for these reasons, TikTok may deduct your Rewards balance

If your participation in a Rewards Program, or a product feature or service, is suspended or terminated for these reasons, TikTok may deduct all or part of your Rewards balance or otherwise not give a Reward. Where appropriate or legally required, it will tell you. The sentence follows the program-termination reasons, but 'these reasons' is not tied to a specific list, so it is unclear whether it also reaches account-level terminations described earlier in the section.

Supporting quotations

If your participation in a Rewards Program or a product feature or service is suspended or terminated for these reasons, we may deduct wholly or partially your Rewards balance or otherwise not give a Reward.

Where appropriate or legally required, we will tell you if we disable, suspend, or terminate your access to a Rewards Program.

Qualifications & exceptions

• Where appropriate or legally required, TikTok will tell you
• Follows the program-termination list

Not stated here

• The text does not say whether 'these reasons' also covers the account-level grounds described under the earlier subsection.