Virtual Items Policy

Account & Service Control · Restriction or exception

You must be 18 or the age of majority to buy, use or collect certain Virtual Items

Buying, using or collecting certain Virtual Items, including Coins and Diamonds, requires you to be at least 18 or the age of majority where you live, whichever is older. The policy repeats the same age rule for buying Coins.

Supporting quotations

You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is older) to buy, use or collect certain Virtual Items, including, but not limited to, Coins and Diamonds.

Coins can be purchased from TikTok USDS Joint Venture by users of the Platform who are at least 18 years old (or the age of majority in their jurisdiction, whichever is older).

Qualifications & exceptions

• Applies to 'certain' Virtual Items; Coins and Diamonds are named but the list is not limited to them.
• The age is 18 or the age of majority in your jurisdiction, whichever is older.

Not stated here

• The policy does not say which other Virtual Items carry an age requirement.
• It does not describe how age is checked.

Account & Service Control · Context

Virtual Items are digital items for use only on the TikTok Platform

Virtual Items are digital items, representations or services that TikTok USDS Joint Venture LLC and its affiliates may give users access to from time to time, for use solely on the Platform. Examples are Coins, Gifts, Diamonds, Points and profile frames. Users use them to express themselves, as an indicator of engagement, and to access or activate certain services.

Supporting quotations

Virtual Items are digital items, representations or services that TikTok USDS Joint Venture LLC and its affiliated companies ("TikTok USDS Joint Venture") may give users access to from time to time for use solely on our Platform, including, for example: Coins, Gifts, Diamonds, and Points (all defined below), and profile frames (each, a "Virtual Item").

Virtual Items are used by users to express themselves, as an indicator of their engagement on the Platform, and/or to access or activate certain services on the Platform.

Qualifications & exceptions

• Access is given by TikTok USDS Joint Venture and its affiliates 'from time to time'.
• For use solely on the Platform.

Not stated here

• The list of Virtual Items is given as examples, so other kinds may exist.

Account & Service Control · Restriction or exception

To buy Coins from TikTok or an App Store you must be a registered user aged 18 or older

To buy Coins from TikTok or an App Store and use them, you must be a registered user of the Platform and be at least 18 years old.

Supporting quotations

To buy Coins from TikTok or an App Store and use them, you must:

a. be a registered user of the Platform; and

b. be at least 18 years old

Qualifications & exceptions

• Applies to buying Coins from TikTok or an App Store and using them.

Not stated here

• The policy does not say whether the same conditions apply to Coins obtained by a gift card.

Account & Service Control · Restriction or exception

TikTok may reduce a user's Diamonds at its sole discretion if it believes popularity was influenced by a rule breach

If TikTok believes a user's popularity, and the associated Diamonds or ranking, has been influenced by a breach of the Terms of Service, Community Guidelines, applicable Rewards Program Terms or this policy, or for creators the LIVE Monetization Guidelines or Creator Code of Conduct, it may apply a proportionate reduction to the Diamonds that user collected, at its sole discretion. Where appropriate, TikTok says it will let the user know.

Supporting quotations

If we believe a user's popularity (and their associated Diamonds and/or ranking) has been influenced by a breach of our Terms of Service, Community Guidelines, applicable Rewards Program Terms, this Virtual Items Policy, and/or, if they are a creator, our LIVE Monetization Guidelines or Creator Code of Conduct, TikTok may apply a proportionate reduction to the number of Diamonds collected by that user at its sole discretion. Where appropriate, we will let you know if we do this.

Qualifications & exceptions

• Applies when TikTok believes popularity was influenced by a breach of the listed rules.
• The reduction is described as proportionate and at TikTok's sole discretion.
• Notice is promised only 'where appropriate'.

Not stated here

• The text does not say whose breach counts, the user's or someone else's.
• The LIVE Monetization Guidelines, Creator Code of Conduct and Rewards Program Terms are not supplied.
• The policy does not say how a user can contest a reduction.

Account & Service Control · Company practice

TikTok may allocate Points for Engagement Actions or a Referral Program

Points are digital items TikTok may allocate to users when they complete Engagement Actions, as defined in the Rewards Policy, or as part of a Referral Program.

Supporting quotations

Points are digital items we may allocate to users when they complete Engagement Actions (as defined in the Rewards Policy), or as part of a Referral Program (each, a “Point”).

Qualifications & exceptions

• Allocation is something TikTok 'may' do.

Not stated here

• The Rewards Policy is not supplied, so what counts as an Engagement Action is not known from this document.
• The policy does not describe the Referral Program.

Account & Service Control · Restriction or exception

TikTok may end or suspend your access to Virtual Items or Coin purchases immediately and without notice

TikTok may terminate or suspend your right to access Virtual Items, or to buy Coins, immediately and without notice if it believes you have breached the Terms of Service, Community Guidelines, this policy or any applicable Virtual Items Terms, or, if you are a creator, the LIVE Monetization Guidelines or Creator Code of Conduct. The summary says this may include ending your access to Coins you purchased. The Terms of Service and Community Guidelines apply to your use of Virtual Items, and you must comply with them.

Supporting quotations

We may terminate or suspend your right to access Virtual Items, or to buy Coins, immediately and without notice if we believe that you have breached our Terms of Service, Community Guidelines, this Virtual Items Policy, any applicable Virtual Items Terms, and/or, if you are a creator, our LIVE Monetization Guidelines or Creator Code of Conduct.

If you break our rules, TikTok USDS Joint Venture can take action against you, which may include terminating your access to Virtual Items, including Coins you purchased.

Our Terms of Service and Community Guidelines also apply to, among other things, your access and use of Virtual Items on the Platform.

You must also comply with our Terms of Service and Community Guidelines.

Qualifications & exceptions

• Applies if TikTok believes there has been a breach; the policy does not require proof.
• The creator rules apply only if you are a creator.
• Immediate and without notice.

Not stated here

• The policy does not say whether you can appeal, or whether Coins or Virtual Items are refunded or kept when access is ended or suspended this way.
• The LIVE Monetization Guidelines and Creator Code of Conduct are not supplied.

Account & Service Control · Restriction or exception

TikTok may remove or update your access to Virtual Items where an error occurred

TikTok reserves the right to remove or update your access to Virtual Items where an error has occurred. The summary says this includes Virtual Items given to you in error.

Supporting quotations

We also reserve the right to remove or update your access to Virtual Items where an error has occurred.

TikTok USDS Joint Venture may also terminate your access to Virtual Items if they were given to you in error.

Qualifications & exceptions

• Applies where an error has occurred.

Not stated here

• The policy does not say what kinds of error are covered, or whether Coins you paid for are replaced or refunded if access is removed because of an error.

Account & Service Control · Restriction or exception

If your account is deactivated or terminated, unused Virtual Items, including Coins, are not refunded

If your account is deactivated or terminated before you use your Virtual Items, including any available Coins, you are not entitled to a refund or any additional access to or value from them, unless applicable law requires otherwise. TikTok encourages you to use your Virtual Items before you lose access to your account.

Supporting quotations

If your account on the Platform is deactivated or terminated before you use your Virtual Items (including any available Coins), you will not be entitled to a refund or any additional access to, or value from, such Virtual Items, unless required by applicable law, so we encourage you to use your Virtual Items (where possible) before you cease to have access to your account.

Except as otherwise required by applicable law, you will not be provided with a refund once your Coins have been made available to you on the Platform

Qualifications & exceptions

• Applies if the account is deactivated or terminated before the Virtual Items are used.
• Unless required by applicable law.

Not stated here

• The policy does not say who can deactivate the account for this purpose, or whether the rule applies when you deactivate it yourself.
• The policy does not say what applicable law, if any, would require a refund.