The policy covers US users and is dated January 22, 2026
This Virtual Items Policy governs how United States users access and use Virtual Items on the TikTok Platform. The page is marked last updated January 22, 2026.
Details
Where
United States users
When
Last updated January 22, 2026
What it covers
access and use of Virtual Items
Supporting quotations
Last updated: January 22, 2026
(This Virtual Items Policy applies to US users of TikTok)
This Virtual Items Policy applies to the access and use of Virtual Items (defined below) on the TikTok Platform by United States users
Qualifications & exceptions
Applies to United States users of TikTok.
Not stated here
The policy does not say how a user is determined to be a United States user.
'TikTok Platform' is not defined in this document.
Separate product or program terms may also govern Virtual Items
Virtual Items may also be governed by separate product, program, promotion or campaign terms, which the policy calls Virtual Items Terms. The policy says these additional terms will be made available when you use the product or take part in the program, promotion or campaign.
Details
What it covers
separate product, program, promotion or campaign terms
Condition
when you use the product or take part
Supporting quotations
Virtual Items may also be governed by separate applicable product, program, promotion, and/or campaign terms. If this is the case, these additional terms will be made available to you when you use the product or take part in the program, promotion, and/or campaign
Qualifications & exceptions
Applies where separate product, program, promotion or campaign terms exist.
The policy says the terms are made available when you use the product or take part.
Not stated here
The text of any separate Virtual Items Terms or Rewards Program terms is not supplied here.
The policy does not say which products or programs have such terms.
Legal Rights & Agreement Rules · Restriction or exception
This policy overrides the Terms of Service in a conflict; separate Virtual Items Terms override this policy
The Terms of Service and Community Guidelines also apply to your use of Virtual Items. If one of them conflicts with this policy, this policy applies. If this policy conflicts with applicable Virtual Items Terms, the Virtual Items Terms apply.
Details
What it does
this policy applies over the Terms of Service and Community Guidelines
If there is a conflict between this Virtual Items Policy and the Terms of Service or Community Guidelines, this Virtual Items Policy will apply. If there is a conflict between this Virtual Items Policy and any applicable Virtual Items Terms, the Virtual Items Terms will apply.
Qualifications & exceptions
Order of precedence: Virtual Items Terms, then this policy, then the Terms of Service and Community Guidelines.
Applies only where there is a conflict.
Not stated here
The Terms of Service and Community Guidelines are not supplied.
The policy does not define what counts as a conflict.
Undefined terms come from the Terms of Service or Rewards Policy; the Privacy Policy covers personal data
Capitalized terms this policy does not define take the meanings given in the Terms of Service or the Rewards Policy. The policy points to the Privacy Policy for how personal data is processed and does not describe that processing itself.
Details
What it covers
capitalized terms not defined in this policy
What it covers
personal data processing described in the Privacy Policy
Supporting quotations
Capitalized terms not defined in this Virtual Items Policy have the meanings given to them in our Terms of Service or our Rewards Policy.
Our Privacy Policy describes how we process your personal data.
Qualifications & exceptions
Applies to capitalized terms not defined in this policy.
Not stated here
The Terms of Service, Rewards Policy and Privacy Policy are not supplied, so the defined terms and any data processing for Virtual Items are not known from this document.
Legal Rights & Agreement Rules · Restriction or exception
You waive any statutory right to cancel once Coins are available, with exceptions
The policy treats making Coins available on the Platform as performing the purchase contract. It says that, from then on, you waive any statutory right (if any) to cancel the purchase and obtain a refund, unless the Coins are defective or applicable law requires otherwise.
Details
What it does
waive any statutory right to cancel the purchase and obtain a refund
Exception
unless the Coins are defective, or as required by applicable law
When
once the Coins are made available to you on the Platform
Supporting quotations
which constitutes the performance of the contract for the purchase of the Coins. This means that you waive any statutory right (if any) to cancel the purchase of the Coins and obtain a refund once the Coins are made available to you on the Platform, unless the Coins are defective, or as required by applicable law.
Qualifications & exceptions
The waiver covers statutory rights, if any, and applies once the Coins are made available to you.
Defective Coins and cases required by applicable law are outside the waiver.
Not stated here
The policy does not say what makes Coins defective or how to ask for a remedy for defective Coins when bought directly from TikTok.
It does not say which statutory rights, if any, exist.
Contact TikTok through the feedback page about access problems or questions about this policy
If you have problems accessing any Virtual Items, or concerns or questions about this policy, the policy tells you to contact TikTok through its feedback page.
Details
What it does
contact TikTok through the feedback page
Why
problems accessing Virtual Items, or concerns or questions about this policy
Supporting quotations
If you have any problems accessing any Virtual Items, or have any concerns or questions about any aspect of this Virtual Items Policy, please contact us here.
Not stated here
The policy does not give a response time or any other contact route.