Notice was last updated October 22, 2026, and an earlier version is linked
The page states that it was last updated on October 22, 2026, and offers a link to a previous version of the privacy notice. This analysis covers the October 22, 2026 text only; the earlier version is a separate document.
The previous version of the Privacy Notice is a separate linked document whose text is not supplied here.
Legal Rights & Agreement Rules · Context
The notice describes what personal data Uber collects, how it is used and shared, and your choices
Uber presents this notice as an explanation of its privacy practices for people who use Uber. It says it describes the personal data it collects, how that data is used and shared, and the choices people have about it, and it recommends reading the notice together with a separate privacy overview.
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Supporting quotations
When you use Uber, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.
This notice describes the personal data (“data”) we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this along with our
Not stated here
The linked privacy overview, which the notice says highlights key points, is a separate document and is not supplied here.
Legal Rights & Agreement Rules · Context
Drivers and delivery people are covered by a separate Uber privacy notice
The page links to a different Uber privacy notice addressed to drivers and delivery people. This notice, titled for riders and order recipients, is the one analyzed here.
The Drivers and Delivery People privacy notice is a separate linked document whose text is not supplied here.
Legal Rights & Agreement Rules · Context
The notice applies when you use Uber apps or websites to request or receive products or services
The notice covers people who use Uber’s apps or websites to request or receive products or services, including rides and deliveries. It describes how Uber collects and uses their data.
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Supporting quotations
This notice applies when you use Uber’s apps or websites to request or receive products or services, including rides or deliveries.
This notice describes how we collect and use your data if you request or receive products or services through Uber’s apps or websites, except when you use
Legal Rights & Agreement Rules · Restriction or exception
Uber Freight, TrendyolGo and Careem Rides are outside this notice
The notice does not describe data collection and use when you use Uber Freight, the TrendyolGo app or website, or Careem Rides. For those services the notice points to separate linked policies.
A Rider is someone who requests or receives mobility services through their Uber account
The notice defines a “Rider” as a person who requests or receives mobility services, including rides, through their Uber account.
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Supporting quotations
This notice specifically applies if you:
Request or receive mobility services, including rides
(a “Rider”)
Legal Rights & Agreement Rules · Context
An Order Recipient requests or receives delivery, pickup or return services, including through guest checkout
An “Order Recipient” is someone who requests or receives food, packages or other products and services for delivery, pickup or return, for example through Uber Courier or an Uber Eats or Postmates account. It also covers people who use guest checkout features to get delivery or pickup services without creating or signing into an account.
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Supporting quotations
Request or receive food, packages or other products and services for delivery, pickup or return, including via
or through the guest checkout features that allow you to access delivery or pickup services without creating and/or signing into your account (an “Order Recipient”).
Legal Rights & Agreement Rules · Context
A Guest User receives Uber services that someone else requested, including business, family and gift-card cases
A “Guest User” receives services through Uber’s apps or websites that others requested. The notice says this includes people who receive rides or deliveries ordered by Uber Health, Central, Uber Direct or Uber for Business customers (together “Enterprise Customers”), or by friends, family members or other individual account owners, including via Uber Connect, and people who receive Uber gift cards.
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Supporting quotations
Receive services through Uber’s apps or websites requested by others (a “Guest User”).
customers (collectively, “Enterprise Customers”), or by friends, family members or other individual account owners, including via
This also includes those who receive Uber gift cards.
Legal Rights & Agreement Rules · Restriction or exception
Service providers such as drivers are not covered here; “users” means requesters, receivers and providers
The notice does not describe how Uber collects and uses the data of people who use Uber to provide services, including drivers and delivery people. It uses the word “users” for everyone who uses Uber to request, receive or provide services, so a statement about “users” in the notice can reach beyond the Riders, Order Recipients and Guest Users it covers.
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Supporting quotations
This notice does not describe Uber’s collection and use of your data if you use Uber to provide (instead of request or receive) services through Uber’s app or websites, including as a driver or delivery person.
Those who use Uber to either request, receive or provide services are referred to as “users” in this notice.
Not stated here
Which data the separate drivers and delivery people notice covers is not supplied here.
Legal Rights & Agreement Rules · Context
Practices depend on local law, so Uber’s data handling may differ when you travel; country notes follow
Uber says its privacy practices are subject to the laws of the places it operates, and the data processing those laws require, allow or prohibit varies. If you cross national, state or other borders, the practices in this notice may differ from those in your home country or territory. The notice then lists country- and region-specific notes.
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Our privacy practices are subject to applicable laws in the places in which we operate. The types of data processing that such laws require, allow, or prohibit vary globally. Therefore, if you travel across national, state or other geographic borders, Uber's data processing practices described in this notice may differ from those in your home country or territory.
In addition, please note the following if you use Uber in:
Legal Rights & Agreement Rules · Context
Argentina: complaints go to the Agency of Access to Public Information
For people using Uber in Argentina, the notice says the Agency of Access to Public Information is responsible for receiving complaints and reports from data subjects who believe a violation of local data protection regulation has affected their rights.
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Argentina
The Agency of Access to Public Information, in its role of Regulating Body of Law 25.326, is responsible for receiving complaints and reports presented by any data subjects who believe their rights have been impacted by a violation of the local data protection regulation.
Qualifications & exceptions
Applies if you use Uber in Argentina.
Legal Rights & Agreement Rules · User right or choice
Australia: you may contact Uber or the privacy regulator about Australian Privacy Principles compliance
People using Uber in Australia may contact Uber about its compliance with the Australian Privacy Principles; customer service or privacy teams address such contacts within a reasonable timeframe. They may also contact the Office of the Australian Information Commissioner with concerns about that compliance.
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Supporting quotations
Australia
Such contacts will be addressed by Uber’s customer service and/or relevant privacy teams within a reasonable timeframe.
You may also contact the Office of the Australian Information Commissioner
Qualifications & exceptions
Applies if you use Uber in Australia.
Not stated here
The notice gives no specific length for a “reasonable timeframe”.
Legal Rights & Agreement Rules · Context
Brazil: information on LGPD practices is in a separate document
For Brazil, the notice sends readers to a separate document about Uber’s privacy practices under Brazil’s General Data Protection Law (LGPD) rather than describing them here.
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Supporting quotations
Brazil
for information regarding Uber’s privacy practices as relates to Brazil’s General Data Protection Law (Lei Geral de Proteção de Dados - LGPD).
Qualifications & exceptions
Applies if you use Uber in Brazil.
Not stated here
The linked Brazil document is a separate linked document whose text is not supplied here.
Legal Rights & Agreement Rules · Context
Colombia, Honduras and Jamaica: “riders” and “drivers” are known as “lessees” and “lessors”
In Colombia, Honduras and Jamaica, the notice says the terms “Riders” and “drivers” used in the notice are known respectively as “lessees” and “lessors”.
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Supporting quotations
Colombia, Honduras and Jamaica
“Riders” and “drivers” as used in this notice are known respectively as “lessees” and “lessors.”
Qualifications & exceptions
Applies in Colombia, Honduras and Jamaica.
Legal Rights & Agreement Rules · Restriction or exception
In the EEA, UK and Switzerland Uber does not perform some listed collections and uses; they are marked with an asterisk
Because of data protection and other laws, including the GDPR, Uber says it does not perform some of the data collections and uses described in this notice in the European Economic Area, United Kingdom or Switzerland. The notice marks those collections and uses with an asterisk (*). If you use Uber outside those regions, your data may be collected and used for the purposes marked with an asterisk.
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Supporting quotations
European Economic Area (“EEA”), United Kingdom (“UK”), and Switzerland
Due to data protection and other laws in these regions, including the European Union’s General Data Protection Regulation (“GDPR”), Uber does not perform some of the data collections and uses described in this notice in the EEA, UK or Switzerland. Such data collections and uses are indicated with an asterisk (*). If you use Uber outside of these regions, your data may be collected and used for the purposes indicated with an asterisk.
Qualifications & exceptions
Applies to use in the EEA, UK and Switzerland.
Not stated here
The notice does not list in one place every item carrying an asterisk; each is marked where it appears.
Switzerland: Uber Switzerland GmbH is Uber’s appointed representative under the Federal Act on Data Protection
For users in Switzerland, Uber Switzerland GmbH is Uber’s appointed representative for purposes of the Swiss Federal Act on Data Protection and may be contacted through the linked form or by mail about that act.
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Supporting quotations
In addition, for users in Switzerland, Uber Switzerland GmbH (Stockerstrasse 33 8002 Zürich, Switzerland) is Uber’s appointed representative for purposes of the Federal Act on Data Protection and may be contacted
Qualifications & exceptions
Applies to users in Switzerland.
Legal Rights & Agreement Rules · User right or choice
EEA, UK and Switzerland: you can contact your national data protection authority about Uber’s handling of your data
The notice says people in the EEA, UK and Switzerland also have the right to contact the data protection authority (DPA) in their country, using contact information listed on a linked page, if they have concerns about how Uber handles their data.
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Supporting quotations
You also have the right to contact the data protection authority (“DPA”) in your country via the contact information listed
if you have concerns regarding our handling of your data.
Qualifications & exceptions
Stated in the EEA, UK and Switzerland part of the country notes.
Not stated here
The linked list of DPA contact details is a separate linked page not supplied here.
Legal Rights & Agreement Rules · User right or choice
Kenya: you may contact Uber or the Data Protection Commissioner about rights under Kenya’s Data Protection Act of 2019
People using Uber in Kenya may contact Uber with questions about its compliance with, or to request exercise of their rights under, Kenya’s Data Protection Act of 2019. They may also contact the Office of the Data Protection Commissioner with concerns about compliance or the exercise of those rights.
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Supporting quotations
Kenya
with questions regarding Uber’s compliance with, or to request exercise of your rights under, Kenya’s Data Protection Act of 2019. You may also contact the Office of the Data Protection Commissioner
Qualifications & exceptions
Applies if you use Uber in Kenya.
Legal Rights & Agreement Rules · Context
Saudi Arabia: the PDPL applies and Uber Saudi Limited is the local representative of the data controller
The notice says Saudi Arabia’s Personal Data Protection Law (PDPL) applies to Uber’s processing of personal data within the Kingdom, and that under the PDPL Uber Saudi Limited acts as the local representative of the data controller, Uber Technologies Inc.
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Supporting quotations
Kingdom of Saudi Arabia
The Saudi Personal Data Protection Law (PDPL) applies to our processing of personal data within the Kingdom of Saudi Arabia. In accordance with the PDPL, Uber Saudi Limited acts as the local representative of the data controller i.e. Uber Technologies Inc.
Qualifications & exceptions
Applies to processing of personal data within the Kingdom of Saudi Arabia.
Legal Rights & Agreement Rules · User right or choice
Saudi Arabia: rights to be informed, access, correct and request destruction, with a complaint route to SDAIA
The notice lists rights to be informed, to access, to correct, or to request the destruction of personal data, plus a right to withdraw consent where applicable. It points to a form for exercising them or contacting Uber’s Data Protection Officer, and says a person who believes their data has been handled in violation of the PDPL may lodge a complaint with the Saudi Data & Artificial Intelligence Authority (SDAIA).
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Supporting quotations
You have the right to be informed, access, correct, or request the destruction of your personal data. You may also withdraw consent where applicable. Please refer to our Privacy Notice for further information about your rights.
To exercise these rights or contact Uber’s Data Protection Officer (DPO), please click
If you believe your data has been handled in violation of the PDPL, you have the right to lodge a complaint with the Saudi Data & Artificial Intelligence Authority (SDAIA)
Qualifications & exceptions
Applies to the Saudi Arabia notes; consent can be withdrawn only “where applicable”.
Legal Rights & Agreement Rules · Procedure
Saudi Arabia: Privacy Notice questions can be sent by mail to Uber Saudi Limited or Uber Technologies, Inc.
For questions, comments and requests related to the Privacy Notice, the notice also gives two mailing addresses: a local office, Uber Saudi Limited in Riyadh, and Uber’s global headquarters, Uber Technologies, Inc., in San Francisco.
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Supporting quotations
If you have any questions, comments and requests related to the Privacy Notice, you may also contact Uber by mail to:
Local Office: Uber Saudi Limited, Building No. 6247, Al Olaya St., Al Muruj Dist., Riyadh 12281 - 2783, Kingdom of Saudi Arabia (Short Address: RHGA6247).
Global HQ: Uber Technologies, Inc., 1725 3rd Street, San Francisco, CA 94158.
Qualifications & exceptions
Applies to the Saudi Arabia notes.
Legal Rights & Agreement Rules · Context
Mexico: Mexican law and Uber Money processing are covered in separate documents
For Mexico, the notice sends readers to a separate document about Uber’s privacy practices under Mexico’s Personal Data Protection Law (Ley Federal de Protección de Datos Personales en Posesión de los Particulares), and to another about Uber Money’s processing of personal data.
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Mexico
for information regarding Uber’s privacy practices as relates to Mexico’s Personal Data Protection Law (Ley Federal de Protección de Datos Personales en Posesión de los Particulares), and
for information regarding Uber Money's processing of personal data.
Qualifications & exceptions
Applies if you use Uber in Mexico.
Not stated here
The two linked Mexico documents are separate linked documents whose text is not supplied here.
Legal Rights & Agreement Rules · User right or choice
Nigeria: you may contact Uber or the Data Protection Commission about rights under the 2023 Act
People using Uber in Nigeria may contact Uber regarding its compliance with, or to request exercise of their rights under, Nigeria’s Data Protection Act of 2023, and may also contact the Nigeria Data Protection Commission with concerns about compliance.
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Nigeria
regarding Uber’s compliance with, or to request exercise of your rights under Nigeria’s Data Protection Act of 2023. You may also contact the Nigeria Data Protection Commission
Qualifications & exceptions
Applies if you use Uber in Nigeria.
Legal Rights & Agreement Rules · User right or choice
Peru: you may contact Uber, its Data Protection Officer, or the data controller by mail
People using Uber in Peru may contact Uber to exercise rights under Peruvian data protection law or to contact Uber’s Data Protection Officer, and may contact the data controller by mail at Uber Technologies, Inc. in San Francisco.
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Supporting quotations
Peru
to exercise your rights under Peruvian Data Protection Law or contact Uber's Data Protection Officer (DPO). You may also contact the data controller by mail at: Uber Technologies, Inc., 1725 3rd Street, San Francisco, CA 94158, United States.
Qualifications & exceptions
Applies if you use Uber in Peru.
Legal Rights & Agreement Rules · User right or choice
Quebec: you may ask about automated decisions, request correction of related data, and ask for review by Uber personnel
People using Uber in Quebec, Canada may contact Uber with questions about its use of their data for automated decision making, including the factors considered, to request correction of personal data relating to such decisions, and to request review of any such decisions by Uber personnel.
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Supporting quotations
Quebec, Canada
with questions about Uber’s use of your data for purposes of automated decision making, including regarding the factors considered in connection with such decision, to request correction of any personal data relating to such decisions, and to request review of any such decisions by Uber personnel.
Qualifications & exceptions
Applies if you use Uber in Quebec, Canada.
Legal Rights & Agreement Rules · Restriction or exception
South Korea: Uber does not perform some listed collections and uses, and a separate addendum covers Korean law
Uber says it does not perform some of the data collections and uses described in this notice in South Korea, and refers readers to a separate page about its privacy practices under South Korea’s Personal Information Protection Act.
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South Korea
Uber does not perform some of the data collections and uses described in this notice in South Korea.
for information regarding Uber’s privacy practices as relates to South Korea’s Personal Information Protection Act.
Qualifications & exceptions
Applies if you use Uber in South Korea.
Not stated here
The notice does not say which collections and uses Uber omits in South Korea; the linked Korea addendum is a separate linked page not supplied here.
Legal Rights & Agreement Rules · Context
Taiwan: cross-border transfer measures and a Payment Data Privacy Notice are in separate documents
For Taiwan, the notice points to separate documents describing the measures Uber adopts for cross-border data transfers under Taiwan’s Personal Data Protection Act, and a Taiwan Payment Data Privacy Notice describing how payments-related personal data is collected, used and shared.
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Taiwan
for information on the measures adopted by Uber when conducting cross-border data transfers in accordance with Taiwan’s Personal Data Protection Act and its relevant regulations, as well as other related information.
for information on the Taiwan Payment Data Privacy Notice, which describes how we collect, use and share your payments related personal data.
Qualifications & exceptions
Applies if you use Uber in Taiwan.
Not stated here
The two linked Taiwan documents, including the Taiwan Payment Data Privacy Notice, are separate linked documents whose text is not supplied here.
Legal Rights & Agreement Rules · Context
Türkiye: additional privacy information under the Turkish data protection law (KVKK) is in a separate document
For Türkiye, the notice refers readers to a separate document with additional information about Uber’s privacy practices in Türkiye and its processing of personal data under Turkish Law on the Protection of Personal Data No. 6698 (KVKK).
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Türkiye
for additional information regarding Uber's privacy practices in Türkiye and the processing of personal data under the Turkish Law on the Protection of Personal Data No. 6698 ("KVKK").
Qualifications & exceptions
Applies if you use Uber in Türkiye.
Not stated here
The linked Türkiye document is a separate linked document whose text is not supplied here.
Legal Rights & Agreement Rules · Context
United States: state privacy law information, including the California Consumer Privacy Act, is on a separate page
For the United States, the notice sends readers to a separate page about Uber’s privacy practices under US state privacy laws, including the California Consumer Privacy Act, rather than describing those state-law practices in this notice.
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United States
for information regarding Uber’s privacy practices as relates to US state privacy laws, including the California Consumer Privacy Act. If you use Uber in Nevada or Washington, please go
Qualifications & exceptions
Applies if you use Uber in the United States.
Not stated here
The linked US state privacy page is a separate linked page whose text is not supplied here; what it says about state-law rights is unknown from this notice.
Nevada and Washington: consumer health data practices are described in a separate policy and notice
If you use Uber in Nevada or Washington, the notice directs you to a separate document about Uber’s practices for collecting and using consumer health data under those states’ privacy laws.
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Supporting quotations
for information regarding Uber’s practices as relates to collection and use of consumer health data under those states’ privacy laws.
Qualifications & exceptions
Applies if you use Uber in Nevada or Washington.
Not stated here
The linked consumer health data privacy policy and notice is a separate linked document whose text is not supplied here.
Legal Rights & Agreement Rules · User right or choice
You can contact Uber with questions about its practices in a particular country or region
After the country notes, Uber invites readers to contact it through a linked form with any questions about its privacy practices in a particular country or region.
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Supporting quotations
Please contact us
with any questions regarding our practices in a particular country or region.
Data Access & Collection · Company practice
Uber collects data you provide, data from your use of its services, and data from other sources
The notice says Uber collects data in three ways: data that you provide, data collected when you use its services, and data from other sources. It then lists the data collected in each group, and points to a separate overview for a summary.
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Uber collects data:
That you provide
When you use our services
From other sources
for a summary of the data we collect and how we use it.
Uber collects the following data:
Not stated here
The linked privacy overview with a summary of the data collected and used is a separate linked page not supplied here.
Data Access & Collection · Company practice
Account information: Uber collects your address, contact details, name, login and password, payment method and more
When you create or update your Uber account, Uber collects account information. The data types listed are address, contact information (email or phone number), first and last name, login name and password, phone number, payment method (including related payment verification information), profile photo, settings (including accessibility settings) and preferences, and Uber partner loyalty program information.
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Supporting quotations
Data you provide: This includes:
Data category
Data types
We collect data when you create or update your Uber account.
Address
Contact info (i.e., email or phone number)
First and last name
Login name and password
Phone number
Payment method (including related payment verification information)
Profile photo
Settings (including accessibility settings) and preferences
Uber partner loyalty program information
Qualifications & exceptions
Collected when you create or update your Uber account.
Data Access & Collection · Company practice
Uber collects your date of birth or age to check eligibility for age-restricted products like teen accounts or alcohol
Uber collects demographic data if necessary to enable certain features. It collects your date of birth or age to verify your eligibility to use age-restricted products or services, such as Uber for teens, or if you purchase alcohol, tobacco or cannabis products.
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Supporting quotations
b. Demographic data. We collect demographic data if necessary to enable certain features. For example:
We collect your date of birth and/or age to verify your eligibility to use age-restricted products or services, such as
or if you purchase alcohol, tobacco or cannabis products.
Age or date of birth
Qualifications & exceptions
Demographic data is collected “if necessary to enable certain features”.
Inference & Profiling · Company practice
Uber collects or infers your gender, including from your first name, for Women Rider Preference and for marketing
Uber collects or infers your gender to enable its Women Rider Preference feature and for marketing and advertising. The data types column lists gender or inferred gender, using first name.
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Supporting quotations
We collect or infer your gender to enable
and for marketing and advertising.
Gender or inferred gender (using first name)
Not stated here
The notice states inference from first name; it does not say whether other data is used to infer gender.
Data Access & Collection · Company practice
Identity verification: Uber may collect government ID, selfies and facial verification data, including biometric data
Uber collects data to verify your account or identity. This may include biometric data that identifies you from physical or biological characteristics, for example when it uses facial verification technology to confirm your account is not being used by anyone other than you, to confirm your age, or to prevent fraudulent accounts. The data types are government-issued identification documents such as driver’s licenses or passports (which may contain photos, numbers, expiration date and demographics), user-submitted selfies and facial verification information.
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Supporting quotations
c. Identity verification information. This refers to the data that we collect to verify your account or identity. This may include biometric data that allows you to be identified based on your physical or biological characteristics. For example, biometric data is generated when we use facial verification technology to confirm that your account is not being used by anyone other than you, your age, or to prevent creation of fraudulent accounts.
Government-issued identification documents, such as driver’s licenses or passports (which may contain identification photos and numbers, expiration date, and demographics)
User-submitted selfies
Facial verification information
Qualifications & exceptions
Biometric data “may” be included and is generated when facial verification technology is used.
Data Access & Collection · Company practice
User content: Uber collects lists, reviews, photos, recordings and survey responses you submit
Uber collects user content when you use features that let you create Lists or reviews of restaurants or merchants, upload photos and recordings (including those submitted for customer support), or respond to a survey. The data types include user-created Lists or reviews, uploaded photos and audio or video recordings (including in-app audio recordings and user generated content) and survey responses.
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Supporting quotations
d. User content. This refers to the data that we collect when you:
Use features that enable you to create
or reviews of restaurants or merchants.
Upload photos and recordings (including those submitted for purposes of customer support).
Respond to a survey.
or reviews of restaurants or merchants
Uploaded photos and audio or video recordings, including
The linked user generated content policy is a separate linked document whose text is not supplied here.
Data Access & Collection · Company practice
Ratings and feedback you give, or that others give about you, are collected
Uber collects ratings or feedback you provide for drivers, delivery people, restaurants or merchants, and ratings or feedback they provide regarding you. The notice refers to a separate page for how ratings given by other users are determined and used.
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Supporting quotations
Provide ratings or feedback for drivers, delivery people, restaurants or merchants, or they provide feedback regarding you.
for more information about how ratings provided by other users are determined and used.
Ratings or feedback
Not stated here
How ratings provided by other users are determined and used is explained on a linked page not supplied here.
Data Access & Collection · Company practice
Uber tracks your driver’s location during your trip and links it to your account
If you request a ride, Uber tracks your driver’s location during your trip and links that data to your account. This lets Uber display where you are on your trip.
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Supporting quotations
Data collected when you use our services: This includes:
Data category
Data types
a. Location data. If you request a ride, we track your driver’s location during your trip and link that data to your account. This allows us to display where you are on your trip.
Qualifications & exceptions
Applies when you request a ride.
Data Access & Collection · Company practice
Uber determines your approximate location, and your precise location if you allow it in your phone settings
Uber determines your approximate location. If you allow it through your phone settings, it can also determine your precise location, collecting it from the time you request a ride or order until the ride is finished or the order is delivered, and also when the Uber app is open on your phone’s screen.
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Supporting quotations
We also determine your approximate location and can determine your precise location if you allow us to do so through the settings on your phone. If you do, we will collect your precise location from the time you request a ride or order until the ride is finished or your order is delivered. We also collect such data when you have the Uber app open on your phone’s screen.
Approximate location
Precise location
Qualifications & exceptions
Precise location depends on your phone’s location permission.
You can use Uber without letting it collect your precise location, but it may be less convenient
Uber says you can use it without allowing precise location collection, though it may be less convenient, for example because you must type your location into your phone. The notice points to its Choice and transparency section for how to control precise location collection.
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Supporting quotations
You can use Uber without letting us collect your precise location. However, it may be less convenient for you, including because you will have to type your location into your phone instead of allowing us to detect it for you.
section below for information on how to control whether Uber may collect your precise location data.
Qualifications & exceptions
Stated as a possibility (“may be less convenient”).
Trip and order records include payment information, proof of delivery and special instructions, even for guest checkout
Uber collects details about your trip or order, including orders placed through guest checkout features. The data types include payment information (the amount charged and payment method), proof of delivery (a photo or signature), and special instructions, allergies or food preferences. Further trip and order details are listed in the next part of the table.
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Supporting quotations
b. Trip/order information. This refers to the details we collect about your trip or order, including orders placed via guest checkout features.
Payment information (including amount charged and payment method)
Proof of delivery (including photo or signature)
Special instructions, allergies or food preferences
Inference & Profiling · Company practice
Uber keeps statistics derived from your past trips and orders, such as averages, cancellation rates and totals
Among the trip and order information Uber collects are statistics derived from past trip or order information, such as averages (for example average order size), cancellation rates, and total trips or orders.
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Supporting quotations
Statistics derived from past trip/order information, such as
Averages, such as average order size
Cancellation rates
Total trips/orders
Data Access & Collection · Company practice
Trip or order details: times, addresses, distance, merchant, items, order value and Tax ID are collected
The trip and order information Uber collects includes date and time, requested pickup and dropoff addresses, distance traveled, restaurant or merchant name and location, items ordered, order value, and a Tax ID where local regulations require one.
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Supporting quotations
Trip or order details, including
Date and time
Requested pickup and dropoff addresses
Distance traveled
Restaurant or merchant name and location
Items ordered
Order value
Tax ID (where required by local regulations)
Qualifications & exceptions
A Tax ID is collected only “where required by local regulations”.
Data Access & Collection · Company practice
Usage data: crashes, access times, pages viewed, search history and ad-campaign interactions are collected
Usage data is data about how you interact with Uber’s apps and websites. The types listed are app crashes and other system activity, access dates and times, app features or pages viewed, Uber search history, and data about your interactions with marketing and advertising campaigns.
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Supporting quotations
c. Usage data. This refers to data about how you interact with Uber’s apps and websites.
App crashes and other system activity
Access dates and times
App features or pages viewed
Uber search history
Data regarding your interactions with marketing and advertising campaigns
Data Access & Collection · Company practice
Device data: advertising IDs, IP address, motion data, hardware, operating system and network details are collected
Device data is data about the devices you use to access Uber. The types listed are advertising identifiers, browser type, device motion data, device IP address or other unique device identifiers, hardware models, mobile network data, operating systems and versions, and preferred languages.
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Supporting quotations
d. Device data. This refers to data about the device(s) you use to access Uber.
Advertising identifiers
Browser type
Device motion data
Device IP address or other unique device identifiers
Hardware models
Mobile network data
Operating systems and versions
Preferred languages
Data Access & Collection · Company practice
Communications data: support contacts and driver messages, including call recordings and chat logs, are collected
Uber collects data when you contact Uber for customer support, to report a safety concern or for other inquiries, and when you communicate with drivers and delivery people through Uber’s apps. The data types are the communication type (phone or text message), the content (including audio recordings, recordings of phone calls, call transcripts and chat logs), and the date and time.
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Supporting quotations
e. Communications data. This refers to the data we collect when you (i) contact Uber for customer support, to report a safety concern, or other inquiries and (ii) communicate with drivers and delivery people through Uber’s apps.
Communication type (phone or text message)
Content (including audio recordings, recordings of phone calls, call transcripts, and chat logs)
Date and time
Data Access & Collection · Company practice
In autonomous vehicles, in-cabin cameras record video of you, and audio may be recorded too
If you take a ride in an autonomous vehicle, Uber collects videos of you taken by in-cabin cameras. It may also collect audio recordings, such as when you contact Uber during a trip for customer support purposes. The data type listed is visual and/or audio recordings.
Details not recorded for this card
Supporting quotations
f. In-Vehicle Recordings. If you take a ride in an autonomous vehicle, we will collect videos of you taken by in-cabin cameras. We may also collect audio recordings, such as when you contact Uber during a trip for customer support purposes.
Visual and/or audio recordings
Qualifications & exceptions
Applies to rides in an autonomous vehicle; audio is described as something Uber “may” collect.
Data Access & Collection · Company practice
Uber also receives data about you from other sources
Besides what you provide and what Uber collects when you use its services, the notice says Uber obtains data from other sources. The following table lists each source and the data types received.
Details not recorded for this card
Supporting quotations
Data from other sources: These include:
Data category
Data types
Data Access & Collection · Company practice
Government and law enforcement sources can give Uber your name, contact details and investigation information
Uber may receive data about you from law enforcement officials, public health officials and other government authorities. The data types listed are name, contact info, and information relating to law enforcement, health or other investigations.
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Supporting quotations
a. Law enforcement officials, public health officials and other government authorities.
Name
Contact info
Information relating to law enforcement, health or other investigations
Linking & Identification · Company practice
Marketing partners, advertisers and data resellers can give Uber usage, contact, device and enrichment data about you
Uber receives data from marketing partners, advertisers and service providers, which the notice says includes banks in connection with cash back programs and data resellers. The data types are usage data (including your engagement with marketing and advertising campaigns), contact and device data, and enrichment data such as age range, household income range, gender, general interests and lifestyle, general purchasing behavior, viewing preferences and streaming habits.
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Supporting quotations
b. Marketing partners, advertisers, and service providers. This includes banks in connection with cash back programs,* and data resellers.*
Usage data, including your engagement with marketing and advertising campaigns
Contact
Device
Enrichment data such as demographics (age range, household income range, gender), general interests and lifestyle, general purchasing behavior, viewing preferences and streaming habits.*
Qualifications & exceptions
The cash back bank source, the data reseller source and the enrichment data carry an asterisk, which the notice says marks collections Uber does not perform in the EEA, UK or Switzerland.
Not stated here
The notice does not name the banks or data resellers.
Identity and fraud service providers can give Uber known-person checks, contact info, birth date, carrier data and IDs
Uber receives data from service providers that help verify your identity or detect fraud. The data types are confirmation of whether your account information relates to known persons, name, contact info, date of birth, wireless carrier information (carrier name and network type), and government-issued identification documents and related information such as identification numbers, expiration date and demographics.
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Supporting quotations
c. Service providers who help us verify your identity or detect fraud.
Confirmation of whether your account information relates to known persons
Name
Contact info
Date of birth
Information relating to the wireless carrier associated with your phone, such as carrier name and network type
Government-issued identification documents such as driver’s licenses or passports, and related information (such as identification numbers, expiration date, and demographics)
Linking & Identification · Company practice
Account owners who order for you or share their account can give Uber your name, contact info, location and trip details
Uber receives data from Uber account owners who request services for you (such as friends or family members) or who let you request services through their accounts (such as Enterprise Customers). The data types are name, contact info, location, and trip or order info.
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Supporting quotations
d. Uber account owners. This refers to Uber account owners who request services for you (such as friends or family members), or who enable you to request services through their accounts (such as Enterprise Customers).
Name
Contact info
Location
Trip/order info
Linking & Identification · Company practice
Business partners you use to create or access your Uber account can give Uber data that varies by partner
Uber may receive your data from business partners through which you create or access your Uber account, such as payment providers, social media services, loyalty program partners, or apps or websites that use Uber’s APIs or whose APIs Uber uses. The notice says the data varies depending on the partner or API.
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Supporting quotations
e. Uber business partners (account creation and access, and APIs). Uber may receive your data from business partners through which you create or access your Uber account, such as payment providers, social media services, loyalty program partners, or apps or websites that use Uber’s APIs or whose APIs Uber uses.
Varies depending on the business partner you use to create or access your Uber account, or the API used.
Not stated here
The notice does not list which data each partner or API provides.
Linking & Identification · Company practice
Partners behind Uber-linked debit or credit cards can give Uber your card activity information
Uber may receive your data from business partners in connection with debit or credit cards issued by a financial institution in partnership with Uber, to the extent disclosed in the terms and conditions for the card. The data type listed is debit or credit card activity information.
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Supporting quotations
f. Uber business partners (debit or credit cards). Uber may receive your data from business partners in connection with debit or credit cards issued by a financial institution in partnership with Uber to the extent disclosed in the terms and conditions for the card.
Debit or credit card activity information
Qualifications & exceptions
Only “to the extent disclosed in the terms and conditions for the card”.
Not stated here
The card terms and conditions that set the extent of this sharing are not supplied here.
Linking & Identification · Company practice
Customer support issues can bring in your name and evidence about you, including dashcam and Record My Ride video
Uber receives data from users or others who provide information about customer support issues, claims or disputes. The data types are name and evidence relating to accidents, conflicts, claims or disputes, which may include photos or recordings of you, including dashcam footage, videos that drivers submit through the Record My Ride feature, or video recordings shared by fleet partners.
Details not recorded for this card
Supporting quotations
g. Users or others providing information in connection with customer support issues, claims or disputes.
Name
Evidence relating to accidents, conflicts, claims or disputes (which may include photos or recordings of you, including dashcam footage and videos that Drivers submit via the
feature or video recordings shared by fleet partners)
Linking & Identification · Company practice
If another user refers you to Uber, Uber receives your contact info and name from that user
Uber receives data from users who take part in its referral programs. For example, if another user refers you to Uber, Uber receives your data from that user. The data types are contact info and first and last name.
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Supporting quotations
h. Users participating in Uber’s referral programs. For example, if you are referred to Uber by another user, we receive your data from that user.
Contact info
First and last name
Use & Processing · Company practice
Uber uses data to run its services, and also for safety, marketing, communications, support, research and legal needs
Uber says it uses data to enable reliable and convenient transportation, delivery, and other products and services. It also uses data to enhance the safety and security of users and services and to prevent and detect fraud, for marketing and advertising, to enable communications between users, for customer support, for research and development, and to send non-marketing communications to users. The list continues in the next section with use in connection with legal proceedings and providing the services.
Details not recorded for this card
Supporting quotations
Uber uses data to enable reliable and convenient transportation, delivery, and other products and services. We also use data:
To enhance the safety and security of our users and services, and to prevent and detect fraud
For marketing and advertising
To enable communications between users
For customer support
For research and development
To send non-marketing communications to users
Legal Rights & Agreement Rules · Company practice
Uber also uses data in connection with legal proceedings
Last in the list of additional uses, Uber says it uses data in connection with legal proceedings. A later table row on legal proceedings and requirements explains this use.
Details not recorded for this card
Supporting quotations
In connection with legal proceedings
Use & Processing · Company practice
Uber uses data to provide, personalize, maintain and improve its products and services
Uber says it uses data to provide, personalize, maintain and improve its products and services. The table that follows breaks this use into specific purposes with the data categories used for each.
Details not recorded for this card
Supporting quotations
To provide our services. Uber uses data to provide, personalize, maintain, and improve our products and services.
Data uses
Data used includes
Use & Processing · Company practice
Creating and updating your account uses account, demographic and location data
For creating and updating your account, Uber uses data in the account, demographics and location categories.
Details not recorded for this card
Supporting quotations
a. Creating and updating your account
Account
Demographics
Location
Use & Processing · Company practice
Enabling services and features uses account, other-source, demographic, device and rating data
Uber uses data to enable services and features, including navigation to pickups and dropoffs, ETAs and tracking the progress of rides or deliveries; matching you with available drivers or delivery people; features that involve data sharing, such as ETA sharing and fare splitting; accessibility features; account linking such as with Uber partners’ loyalty programs; and rental car reservations, pickup and dropoff through Uber Rent. The data used includes account, data from other sources, demographics, device and ratings.
Details not recorded for this card
Supporting quotations
b. Enabling services and features. This includes:
Enabling navigation to pickups and dropoffs, calculating ETAs and tracking the progress of rides or deliveries
Matching you with available drivers or delivery people when you request transportation or deliveries
Enabling features that involve data sharing, such as ETA sharing and fare splitting
Charges & Financial Obligations · Company practice
Processing payments and e-money products such as Uber Money uses account, other-source, demographic and trip data
Uber uses data to process payments and to enable payment and e-money products such as Uber Money. The data used includes account, data from other sources, demographics, and trip or order data.
Details not recorded for this card
Supporting quotations
d. Processing payments and enabling payment and e-money products such as Uber Money.
Account
Data from other sources
Demographics
Trip/order
Use & Processing · Company practice
Personalizing your account, such as restaurant or trip suggestions, uses account, device, location, trip and usage data
Uber personalizes your account, for example by presenting personalized restaurant or food recommendations or trip suggestions based on your prior orders, trips and delivery location. The data used includes account, device, location, trip or order, and usage data.
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Supporting quotations
e. Personalizing your account. For example, we may present you with personalized restaurant or food recommendations, or trip suggestions, based on your prior orders, trips and delivery location.
Account
Device
Location
Trip/order
Usage
Use & Processing · Company practice
Trip or delivery updates, receipts and notices of changes to terms, services or policies use account and trip data
Uber uses account data and trip or order data to give you trip or delivery updates and generate receipts, and to inform you of changes to its terms, services or policies.
Details not recorded for this card
Supporting quotations
f. Providing you with trip or delivery updates and generating receipts.
Account
Trip/order
g. Informing you of changes to our terms, services, or policies.
Account
Trip/order
Use & Processing · Company practice
Maintaining services and troubleshooting bugs uses account, device and usage data
Uber uses data to perform necessary operations to maintain its services, including troubleshooting software bugs and operational problems. The data used includes account, device and usage data.
Details not recorded for this card
Supporting quotations
h. Performing necessary operations to maintain our services, including to troubleshoot software bugs and operational problems.
Account
Device
Usage
Security & Safeguards · Company practice
Uber uses data for safety, security, and fraud prevention and detection
Uber says it uses data to help maintain the safety and security of its services and users. The table that follows lists specific safety, security and fraud purposes and the data categories used for each.
Details not recorded for this card
Supporting quotations
For safety, security, and fraud prevention and detection. We use data to help maintain the safety and security of our services and users.
Data uses
Data used includes
Security & Safeguards · Company practice
Uber verifies your identity from signup details alongside third-party identity and fraud-prevention databases
To verify your account, identity or compliance with safety requirements, Uber verifies that you are who you say you are using account information you provide at signup, such as name, contact information, date of birth or payment information, alongside insights from third-party identity and fraud prevention databases.
Details not recorded for this card
Supporting quotations
a. Verifying your account, identity or compliance with safety requirements. This includes:
that you are who you say you are by using the account information you provide during signup (such as name, contact information, date of birth or payment information) alongside insights from identity and fraud prevention third-party databases
Security & Safeguards · Company practice
Uber verifies your age and that you are the account holder by collecting your ID and a real-time selfie
To verify your age and that your account is being used by you, Uber collects your ID number and/or a photo of your ID and completes a verification that the ID is valid, unaltered and not associated with another account. It also collects a real-time selfie that it compares against the photo on your ID or your profile photo.
Details not recorded for this card
Supporting quotations
your age and that your account is being used by you and not someone else by:
Collecting your ID number and/or a photo of your ID, and completing a verification to confirm that the ID is valid, unaltered and that no other account is associated with that document*
Collecting a real-time selfie that we compare against the photo on your ID or your profile photo to confirm that the photos are of the the same person*
Qualifications & exceptions
Both ID checks carry an asterisk, which the notice says marks collections and uses Uber does not perform in the EEA, UK or Switzerland.
Uber collects a photo of your ID for bike or scooter rentals, age-restricted deliveries, Uber Rent and Uber Connect
Uber verifies your identity and/or age by collecting a photo of your ID when you rent a bike or scooter, receive delivery of age-restricted items like alcohol, tobacco or cannabis, or use products like Uber Rent and Uber Connect.
Details not recorded for this card
Supporting quotations
Verifying your identity and/or age by collecting a photo of your ID when you rent a bike or scooter, receive delivery of age-restricted items like alcohol, tobacco or cannabis, or use products like Uber Rent and Uber Connect
Security & Safeguards · Company practice
For bike and scooter rentals Uber checks for a helmet using a real-time selfie and object verification
When you rent a bike or scooter through Uber, Uber verifies that you are wearing a helmet or other mandatory safety gear by collecting a real-time selfie and using object verification technology.
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Supporting quotations
Verifying, when you rent a bike or scooter through Uber, that you are wearing a helmet, or other mandatory safety gear, by collecting a real-time selfie and using object verification technology
Qualifications & exceptions
Applies when you rent a bike or scooter through Uber.
Account & Service Control · Company practice
Uber checks eligibility for an Uber One for Students membership as part of account verification
Uber lists verifying your eligibility to subscribe to an Uber One for Students membership among its account, identity and safety verification uses.
Details not recorded for this card
Supporting quotations
Verifying your eligibility to subscribe to an
membership
Not stated here
The notice does not say what data or documents are used to check student eligibility.
Security & Safeguards · Company practice
The data used for account, identity and safety verification spans six categories, including in-vehicle recordings
The data categories listed for verifying your account, identity or compliance with safety requirements are account, data from other sources (third-party databases), demographics, identity verification, in-vehicle recordings and user content.
Details not recorded for this card
Supporting quotations
Account
Data from other sources (third-party databases)
Demographics
Identity verification
In-vehicle recordings
User content
Security & Safeguards · Company practice
Uber uses many data categories to prevent, detect and combat fraud, including fraud by Guest Users
Uber uses data to prevent, detect and combat fraud, including by Guest Users. The data used includes account, communications between users, data from other sources (driver data), demographics, device, identity verification, location, trip or order, and usage data.
Details not recorded for this card
Supporting quotations
b. Preventing, detecting, and combating fraud, including by Guest Users.
Account
Communications between users
Data from other sources (driver data)
Demographics
Device
Identity verification
Location
Trip/order
Usage
Use & Processing · Company practice
Uber uses data to predict and avoid pairings with a higher risk of conflict or a prior low rating
Uber uses data to predict and help avoid pairings of users that may result in increased risk of conflict, or where one user has previously given the other a low rating, for instance one star. The data used includes account, trip or order data (including cancellation rates), usage, and user content (ratings and reported incidents).
Details not recorded for this card
Supporting quotations
c. Predicting and helping avoid pairings of users that may result in increased risk of conflict,* or where one user has previously given the other a low (for instance, one star) rating.
Account
Trip/order (including cancellation rates)
Usage
User content (ratings and reported incidents)
Qualifications & exceptions
The conflict-risk pairing prediction carries an asterisk, which the notice says marks uses Uber does not perform in the EEA, UK or Switzerland.
Live support from safety experts during trips or deliveries uses account, location, trip and user content data
Uber lists providing live support from safety experts during trips or deliveries among its safety uses. The data used includes account data (phone, user name, vehicle details), location, trip or order data, and user content.
Enforcing Uber’s terms, guidelines and policies uses nine data categories, including communications and recordings
Uber uses data to enforce its Terms and Conditions, Community Guidelines, and other policies and standards that are communicated to you. The data used includes account, communications, data from other sources (driver data), device, identity verification, in-vehicle recordings, location, trip or order, and usage data.
Details not recorded for this card
Supporting quotations
e. Enforcing Uber’s Terms and Conditions, Community Guidelines, and other policies and standards that are communicated to you.
Account
Communications
Data from other sources (driver data)
Device
Identity verification
In-vehicle recordings
Location
Trip/order
Usage
Use & Processing · Company practice
Uber uses data, except Guest Users’ data, to market its own services and those of Uber partners
Uber says it uses data to market its services and those of Uber partners, and excludes Guest Users’ data from this marketing use. The table that follows sets out the marketing and advertising purposes and the data used for each.
Details not recorded for this card
Supporting quotations
For marketing and advertising. Uber uses data (except Guest Users’ data) to market its services, and those of Uber partners.
Uber uses your data to understand your interests and personalize marketing, push notifications and promotions
Uber personalizes marketing and ads relating to Uber products and services and those offered by other companies. For example, it may use your personal data to understand your interests, preferences or characteristics; send push notifications suggesting your favorite destinations or merchants, or in-app messages offering discounts or promotions for similar products or merchants; and personalize sponsored listings, discounts or promotions for restaurants and merchants on Uber. The data used includes account, data from other sources, demographics (including inferred gender), device, location, trip or order, and usage data.
Details not recorded for this card
Supporting quotations
a. Personalizing marketing and ads relating to Uber products and services, and those offered by other companies. For example, Uber may:
Use your personal data to understand your interests, preferences, or characteristics about you, and personalize ads we show you.
Send push notifications suggesting your favorite destinations or merchants, or in-app messages offering discounts or promotions for products or merchants similar to those you’ve previously ordered.
Personalize sponsored listings, discounts or promotions for restaurants and merchants available on Uber.
Account
Data from other sources
Demographics (including inferred gender)
Device
Location
Trip/order
Usage
Qualifications & exceptions
Does not use Guest Users’ data for marketing and advertising.
Use & Processing · Company practice
Uber builds audiences from your interests to show personalized ads on Uber and other companies’ apps or sites
Uber may display personalized ads on Uber or on other companies’ apps or websites. To do this, it builds groups, or audiences, based on interests, preferences or characteristics, and prioritizes which ad to show based on the audience its advertisers want to reach.
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Supporting quotations
Display personalized ads on Uber or other companies’ apps or websites. To do this, Uber builds groups, or audiences, based on your interests, preferences, or characteristics, and prioritizes what ad to show you based on what audience our advertisers want to reach.
Qualifications & exceptions
Does not use Guest Users’ data for marketing and advertising.
Use & Processing · Company practice
Uber may show ads targeted to your current trip or delivery request, such as third-party products near your destination
Uber displays ads targeted using data about your current trip or delivery request, including the time of request and services requested. For example, if you request a trip to a supermarket, it may display in-app ads for third-party products that may be available at that supermarket. The data used includes account, data from other sources, demographics (including inferred gender), device, location, trip or order info, and usage data.
Details not recorded for this card
Supporting quotations
b. Displaying ads that are targeted based on data about your current trip or delivery request, including time of request and services requested. For example, if you request a trip to a supermarket, we may display in-app ads for third-party products that may be available at that supermarket.
Account
Data from other sources
Demographics (including inferred gender)
Device
Location
Trip/order info
Usage
Qualifications & exceptions
Does not use Guest Users’ data for marketing and advertising.
Use & Processing · Company practice
Uber uses data to attribute your usage to marketing campaigns and to show advertisers how their ads performed
Uber measures the effectiveness of marketing and ads and optimizes campaigns. For example, it may use your data to determine whether your use of its apps and websites can be attributed to specific marketing campaigns about Uber products and services, and use data about your interaction with ads to help advertisers understand how their campaigns served by Uber performed. The data used includes account, device and usage data.
Details not recorded for this card
Supporting quotations
c. Measuring the effectiveness of marketing and ads, and optimizing our advertising and marketing campaigns. For example, Uber may:
Use your data to determine whether your usage of our apps and websites can be attributed to specific marketing campaigns about Uber products and services.
Use data about your interaction with ads to help our advertisers understand the performance of their ad campaigns served by Uber.
Account
Device
Usage
Qualifications & exceptions
Does not use Guest Users’ data for marketing and advertising.
Use & Processing · Company practice
Uber uses account, device and usage data to enable communications between users, such as drivers, riders and merchants
Uber uses data to enable communications between users. For example, a driver may message or call you to confirm a pickup location, you may call a driver to retrieve a lost item, or a restaurant or delivery person may contact you about your order. The data used includes account, device and usage data.
Details not recorded for this card
Supporting quotations
To enable communications between users.
Data uses
Data used includes
For example, a driver may message or call you to confirm a pickup location, you may call a driver to retrieve a lost item, or a restaurant or delivery person may contact you with information about your order.
Account
Device
Usage
Use & Processing · Company practice
Customer support uses ten data categories to investigate concerns, improve support and find research participants
Uber uses data for customer support, including investigating and addressing user concerns, investigating user-reported misconduct such as inappropriate messages or fraud, monitoring and improving support responses and processes, and identifying potential participants in research studies relating to customer support issues. The data used includes account, communications, device, identity verification, data from other sources, location, usage, user content, trip or order, and in-vehicle recordings.
Details not recorded for this card
Supporting quotations
For customer support.
Data uses
Data used includes
This includes investigating and addressing user concerns, including investigating user reported misconduct (such as inappropriate messages or fraud), monitoring and improving our customer support responses and processes, and identifying potential participants in research studies relating to customer support issues.
Uber may use generative AI tools for customer support purposes
In describing its customer support uses of data, Uber says it may use GenAI tools for these purposes, and links to a separate page about generative AI features at Uber.
Stated as “may”; limited to the customer support purposes described in the same row.
Not stated here
The linked page on generative AI features at Uber is a separate linked document whose text is not supplied here, so which tools are used and how is unknown.
Uber uses data from eleven categories for research and development, including training machine learning models
Uber uses data for analysis, research and product development, including training machine learning models, to make its services more convenient, enhance their safety and security, and develop new services and features. The data used includes account, communications, data from other sources, demographics, device, identity verification, location, usage, user content, trip or order data, and in-vehicle recordings.
Details not recorded for this card
Supporting quotations
For research and development.
Data uses
Data used includes
We use data for analysis, research and product development, including training machine learning models. This helps us make our services more convenient and easy to use, enhance the safety and security of our services, and develop new services and features.
Account
Communications
Data from other sources
Demographics
Device
Identity verification
Location
Usage
User content
Trip/order
In-vehicle recordings
Use & Processing · Company practice
Uber uses account and location data to send surveys and notices about elections, ballots and other political processes
Uber uses data for non-marketing communications, which it says include surveys and communications about elections, ballots, referenda and other political processes that relate to its services. For example, it may notify you of ballot measures or pending legislation relating to Uber’s services where you live. The data used includes account and location data.
Details not recorded for this card
Supporting quotations
For non-marketing communications.
Data uses
Data used includes
This includes surveys and communications regarding elections, ballots, referenda and other political processes that relate to our services. For example, we may notify you of ballot measures or pending legislation relating to Uber’s services where you live.
Account
Location
Legal Rights & Agreement Rules · Company practice
Uber uses data to handle claims, comply with laws, licenses and insurance policies, and respond to legal process
Uber uses data to investigate or address claims or disputes relating to use of its services; to satisfy requirements under, or for compliance with, applicable laws, regulations, operating licenses, agreements or insurance policies; or pursuant to legal process or governmental request, including from law enforcement. The categories of data used are listed in the table continuing in the next section.
Details not recorded for this card
Supporting quotations
For legal proceedings and requirements.
Data uses
Data used includes
We use data to investigate or address claims or disputes relating to use of Uber’s services; to satisfy requirements under and/or for purposes of compliance with, applicable laws, regulations, operating licenses, agreements or insurance policies; or pursuant to legal process or governmental request, including from law enforcement.
Legal Rights & Agreement Rules · Company practice
Legal and compliance uses can draw on all eleven data categories, including in-vehicle recordings
For use of data in legal proceedings and requirements, the data used includes account, communications, data from other sources, demographics, device, identity verification, location, usage, user content, trip or order data, and in-vehicle recordings.
Details not recorded for this card
Supporting quotations
Account
Communications
Data from other sources
Demographics
Device
Identity verification
Location
Usage
User content
Trip/order
In-vehicle recordings
Use & Processing · Company practice
Uber relies on automated processes for matching, pricing and fraud prevention and detection
Uber says it uses automated processes to enable parts of its products and services, including functions essential for service delivery and user safety: matching, pricing and fraud prevention and detection. The notice describes how these processes work and the data they use, and invites questions or concerns through a contact form.
Details not recorded for this card
Supporting quotations
Uber uses automated processes to enable certain parts of our products and services, including functions essential for service delivery and user safety such as matching, pricing and fraud prevention and detection.
Uber relies on automated processes to enable essential parts of our services, including matching (pairing users requesting and providing transportation and/or delivery services), pricing (calculating the amount owed for such services) and fraud detection and prevention. These processes allow Uber to provide a seamless, and safe, experience to millions of users globally every day.
This section describes how automated matching, pricing, and fraud prevention and detection processes work, including how they impact your Uber experience and the personal and non-personal data used to enable these processes.
if you have questions or concerns regarding these processes.
Use & Processing · Company practice
Matching: Uber uses algorithms to pair you with drivers or delivery people when you request a trip or delivery
Uber uses algorithms to match you with drivers or delivery people, which it says helps minimize wait times for you and enable efficiency for drivers and delivery people. Matching is triggered when you request transportation or deliveries. The request goes to the matched driver or delivery person, and once a trip or order is accepted Uber sends you confirmation of the match.
Details not recorded for this card
Supporting quotations
Matching
Uber uses algorithms to efficiently match you with drivers or delivery people. This helps us minimize wait times for you and enable efficiency for drivers and delivery people.
The trip or delivery request is then communicated to the driver/delivery person matched through this process. Once a trip or order is accepted, we send confirmation of the match to you and the driver/delivery person.
Additional information on Uber’s matching process is available
Not stated here
The linked page with additional information on Uber’s matching process is a separate linked page not supplied here.
Use & Processing · Company practice
Matching weighs location, destination, driver availability, traffic and, in some markets, past negative experiences
Uber’s matching algorithms evaluate factors including your location, requested destination, the proximity and availability of drivers or delivery people, traffic conditions, and historical data, including in some markets whether you and a driver have previously reported negative experiences with each other. Uber says it is constantly refining matching and may consider different factors depending on where you use Uber.
Details not recorded for this card
Supporting quotations
The matching process is triggered when you request transportation or deliveries. Our algorithms then evaluate various factors to determine the best match, including your location, requested destination, the proximity and availability of drivers or delivery people, traffic conditions, and historical data (including, in some markets, whether you and a driver have previously reported having negative experiences with each other).
We are constantly refining our matching process to provide the best experience to all users on our platform and may consider different factors depending on the location where you use Uber.
Qualifications & exceptions
Reported negative experiences are considered only “in some markets”; the factors may differ by location.
Not stated here
The notice does not say which markets consider reported negative experiences.
Charges & Financial Obligations · Company practice
Pricing: algorithms set your price from service type, location, distance, driver availability, time of day and traffic
When you request transportation or a delivery, Uber uses algorithms to determine the price you pay based on a variety of factors including trip or order information (such as the type of service, restaurant or merchant name and location, and order value), your location, estimated time and distance to destination, the availability and proximity of drivers or delivery people, time of day, traffic conditions, and historical data such as traffic patterns and seasonal trends.
Details not recorded for this card
Supporting quotations
Pricing
When you request transportation or a delivery, Uber uses algorithms to determine the price you pay based on a variety of factors, including:
Trip/order Information, including the type of service you request (for instance, UberX, UberXL, Uber Black), restaurant or merchant name and location, and order value
Your location
Estimated time and distance to destination
Availability and proximity of drivers or delivery people
Time of day
Traffic conditions
Historical data such as traffic patterns and seasonal trends
Additional information on Uber’s pricing process is available
Qualifications & exceptions
The factors are introduced as examples (“including”), so the list is not stated to be complete.
Not stated here
The linked page with additional information on Uber’s pricing process is a separate linked page not supplied here.
Charges & Financial Obligations · Company practice
Your price may also change with tolls, surcharges, tips, discounts, promotions, subscriptions and route adjustments
Beyond the pricing factors listed, Uber says your price may also vary depending on tolls or surcharges incurred, tips, discounts, promotions and subscriptions, and route-based adjustments.
Details not recorded for this card
Supporting quotations
Your price may also vary depending on tolls or surcharges incurred, tips, discounts, promotions and subscriptions, and route-based adjustments.
Charges & Financial Obligations · Company practice
Surge pricing automatically applies when more Riders are in an area than available drivers
The price may also vary with surge pricing, which Uber says goes into effect automatically when there are more Riders in a given area than available drivers. Uber says this encourages more drivers to serve the busy area over time and shifts Rider demand, to maintain reliability and restore balance.
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Supporting quotations
The price may also vary depending on surge pricing, which automatically goes into effect when there are more Riders in a given area than available drivers. This encourages more drivers to serve the busy area over time and shifts Rider demand, to maintain reliability and restore balance.
Not stated here
The notice gives no surge multiplier or cap.
Security & Safeguards · Company practice
Fraud detection: Uber monitors location, payment information and usage in real time against historical data
Uber uses algorithms to prevent and detect fraud against Uber or its users, including monitoring for account takeovers, suspicious user behaviors and unauthorized access attempts, including by third-party aggregators. The tools look for patterns that may indicate fraud, such as behavior that varies significantly from typical user behavior. Uber performs real-time monitoring of information collected from or generated by users, including location data, payment information and Uber usage, and compares historical data against real-time data.
Details not recorded for this card
Supporting quotations
Fraud prevention and detection
Uber uses algorithms to prevent and detect fraud against Uber or our users. This includes efforts to monitor for account takeovers, suspicious user behaviors, and unauthorized access attempts, including by third-party aggregators.
These tools look for patterns that may indicate fraudulent behavior, such as those that vary significantly from typical user behavior. To do this, Uber performs real-time monitoring of information collected from or generated by users, including location data, payment information, and Uber usage. We also examine historical data and compare it against real-time data to help detect suspicious behavior.
Security & Safeguards · Company practice
If Uber detects potential fraud it may limit your access or require you to verify your identity first
If Uber detects potential fraudulent activity, it may limit your access to its services, or require that you take a particular action, such as verifying your identity, before allowing access. The notice gives a contact route for customer support questions or concerns about these processes.
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Supporting quotations
Uber may limit your access to its services, or require that you undertake a particular action such as verifying your identity before allowing such access, if it detects potential fraudulent activity.
if you have questions or concerns about these processes.
Qualifications & exceptions
Applies “if it detects potential fraudulent activity”.
Data Access & Collection · Company practice
Uber and its partners use cookies and other online identifiers on apps, websites, emails and online ads
Uber and its partners use cookies and other online identifiers on Uber’s apps, websites, emails and online ads, for the purposes described in this notice and in a separate Cookie Notice.
Details not recorded for this card
Supporting quotations
Uber and its partners use cookies and other online identifiers on our apps, websites, emails and online ads for purposes described in this notice and
The linked Cookie Notice is a separate linked document whose text is not supplied here.
Data Access & Collection · Company practice
Cookies and similar tools authenticate users, remember settings, gauge popularity and deliver and measure ads
The notice describes cookies as small text files stored on browsers or devices by websites, apps, online media and ads. Uber says it uses cookies and similar technologies for purposes such as authenticating users, remembering user preferences and settings, determining the popularity of content, and delivering and measuring the effectiveness of advertising campaigns. The list continues in the next section.
Details not recorded for this card
Supporting quotations
Cookies are small text files that are stored on browsers or devices by websites, apps, online media and ads. Uber uses cookies and similar technologies for purposes such as:
Authenticating users
Remembering user preferences and settings
Determining the popularity of content
Delivering and measuring the effectiveness of advertising campaigns
Qualifications & exceptions
The purposes are introduced as examples (“such as”).
Sharing & Disclosure · Company practice
Others may measure audiences and serve ads for Uber, using cookies and SDKs to recognize devices across sites
Uber lists analyzing site traffic and trends, and understanding the online behaviors and interests of people who interact with its services, among its cookie purposes. It says it may also allow others to provide audience measurement and analytics services, to serve ads on its behalf across the internet or for other companies’ products on its apps, and to track and report on ad performance. These entities may use cookies, web beacons, SDKs and other technologies to identify the devices of visitors to Uber’s websites, and when they visit other online sites and services.
Details not recorded for this card
Supporting quotations
Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services
We may also allow others to provide audience measurement and analytics services for us, to serve ads on our behalf across the internet or for other companies’ products and services on our apps, and to track and report on the performance of those ads. These entities may use cookies, web beacons, SDKs and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.
Qualifications & exceptions
Stated as something Uber “may” allow.
Not stated here
The notice does not name these measurement and ad entities in this section.
Data Access & Collection · Context
For more on cookies and similar technologies, the notice refers to a separate Cookie Notice
The notice sends readers to a separate Cookie Notice for more information on the cookies and other technologies described in the cookies section.
The linked Cookie Notice is a separate linked document whose text is not supplied here.
Sharing & Disclosure · Company practice
Uber shares data with users, affiliates, service providers and partners, for legal reasons, and in claims or disputes
Uber says it shares your data with other users where necessary to provide its services or features, at your request, or with your consent. It also shares data with its affiliates, subsidiaries, service providers and partners, for legal reasons, or in connection with claims or disputes.
Details not recorded for this card
Supporting quotations
We share your data with other users where necessary to provide our services or features, at your request, or with your consent. We also share data with our affiliates, subsidiaries, service providers and partners, for legal reasons, or in connection with claims or disputes.
Uber may share data:
With other users
This may include sharing data with:
Sharing & Disclosure · Company practice
Your driver receives your account data, first name, rating, pickup and dropoff locations, and settings
When Uber shares data with other users, the data shared with your driver includes account data, your first name, your rating, pickup and/or dropoff locations, and settings (including accessibility settings) and preferences.
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Supporting quotations
Recipient
Data shared
Your driver
Account
First name
Rating
Pickup and/or dropoff locations
Settings (including accessibility settings) and preferences
Sharing & Disclosure · Company practice
Other Riders in shared rides, and gift recipients, receive your account data and first name
Uber shares account data and your first name with other Riders during shared rides, and with gift recipients.
Details not recorded for this card
Supporting quotations
Other Riders during shared rides or gift recipients
Account
First name
Sharing & Disclosure · Company practice
Restaurants, merchants and delivery people receive order, address, instruction, feedback and photo data
Uber shares data with the restaurants or merchants you order from, and your delivery person. The data shared includes account data, name, order info, delivery address (including with restaurants or merchants that use their own delivery people), items ordered (which may include drug prescriptions), special instructions, allergies or food preferences, user content, feedback, photos submitted for customer support, and ratings.
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Supporting quotations
Restaurants/merchants you order from, and your delivery person
Account
Name
Order info
Delivery address (including with restaurants/merchants that use their own delivery people to fulfill your order)
Items ordered (which may include drug prescriptions)
Special instructions, allergies or food preferences
User content
Feedback
Photos submitted for purposes of customer support
Ratings
Sharing & Disclosure · Company practice
The owner of an account you use, including Senior, teen, Family or Guest User cases, receives your account and trip data
Uber shares data with the owner of any Uber account you use. The notice says this includes if you use a Senior account, an Uber for teens account, or any account linked to a Family profile, and if you request or receive a ride or delivery service as a Guest User. The data shared includes account data and trip or order data.
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Supporting quotations
The owner of any Uber account you use. This includes if you use a
profile. This also includes if you request or receive a ride or delivery service as a Guest User.
Account
Trip/order
Not stated here
What the account owner can see of a teen, Senior or Family member’s trips beyond “account” and “trip/order” data is not further defined here.
Sharing & Disclosure · Company practice
With an employer-linked email, Uber may share account data and trip issues with that Uber for Business owner
If you create an account using an email address affiliated with an Uber for Business account owner, such as your employer, Uber may share your account data (such as name and email address) with that owner to help you expense trips or orders to the Uber for Business account. It may also share information with that owner about issues involving your trip, such as safety incidents or complaints.
Details not recorded for this card
Supporting quotations
In addition, if you create an account using an email address affiliated with an Uber for Business account owner (i.e., your employer), we may share your account data (such as name and email address) with such account owner, to help you expense trips or orders to that Uber for Business account.* We may also share information with that account owner about issues involving your trip, such as safety incidents or complaints.
Qualifications & exceptions
The sharing of account data to help expense trips carries an asterisk, which the notice says marks uses Uber does not perform in the EEA, UK or Switzerland.
Other recipients in your group order receive your account data, first name, order info, items and special instructions
Uber shares data with other recipients in your group order. The data shared includes account data, your first name, order info, items ordered, and special instructions or allergies information.
Details not recorded for this card
Supporting quotations
Other recipients in your group order
Account
First name
Order info
Items ordered
Special instructions or allergies information
Sharing & Disclosure · Company practice
Uber may share your trip or order data and trip count with your referrer to determine their referral bonus
Uber may share your data with people who refer you to Uber as necessary to determine their referral bonus. The data shared is trip or order data and your trip count.
Details not recorded for this card
Supporting quotations
People who refer you to Uber. We may share your data as necessary to determine their referral bonus
Trip/order
Trip count
Sharing & Disclosure · Company practice
If you post an Uber Eats review or set a List to Public, other Uber Eats users receive your data and content
Uber shares your data with other Uber Eats users if you post a review of a restaurant, or create a List of favorite restaurants on Uber Eats and set sharing of the List to Public. The data shared includes account data, your first name, user content, and user-created Lists or reviews.
Details not recorded for this card
Supporting quotations
Other Uber Eats users. We share your data if you post a review of a restaurant or create a List of your favorite restaurants on Uber Eats and set sharing of the List to “Public.”
Account
First name
User content
or reviews
Qualifications & exceptions
Applies when you post a review or set a List’s sharing to “Public”.
Sharing & Disclosure · User right or choice
Uber shares data with other users when you use features that share your ETA and location or split your fare
Upon your request or with your consent, Uber shares data with users with whom you use data-sharing features, including features that share your ETA and location or split your fare. Depending on the feature used, the data may include account, location and trip or order data.
Details not recorded for this card
Supporting quotations
Upon request or with your consent
This may include sharing data with:
Recipient
Data shared
Users with whom you use data-sharing features. This includes features that allow you to share your ETA and location, or split your fare.
Depending on the feature used, may include:
Account
Location
Trip/order
Qualifications & exceptions
Sharing happens upon your request or with your consent, depending on the feature used.
Sharing & Disclosure · Company practice
Uber shares account, device and trip data with companies whose apps or websites you access through Uber
Uber shares data with companies whose apps or websites you access through Uber, including for promotions, contests or specialized services. Depending on the app or website and its purpose, the data may include account, device and trip or order data.
Details not recorded for this card
Supporting quotations
Uber business partners. We share data with companies whose apps or websites you access through Uber, including for purposes of promotions, contests or specialized services.
Depending on the app or website you access through Uber, and for what purpose, may include:
Account
Device
Trip/order
Qualifications & exceptions
Upon request or with your consent.
Sharing & Disclosure · User right or choice
Uber lets you share your name, phone, location and trip data with police, fire and ambulance services in an emergency
Uber enables you to share your data with police, fire and ambulance services in the event of an emergency or after certain incidents. The data listed is account data, name, phone number, location, trip or order data, and requested pickup and dropoff. The notice points to its Choice and transparency and Emergency data sharing sections for more information.
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Supporting quotations
Emergency services. We enable you to share your data with police, fire, and ambulance services in the event of an emergency or after certain incidents.
For more information, please go to the “
sections below.
Account
Name
Phone number
Location
Trip/order
Requested pickup/dropoff
Qualifications & exceptions
Sharing happens upon your request or with your consent.
Uber will share data with an insurance company for claims relating to an incident or Uber’s services
If you are involved in an incident, or report or submit a claim to an insurance company relating to Uber’s services, Uber says it will share data with that insurance company for the purpose of adjusting or handling the claim. The data shared is the data necessary to adjust or handle the claim, which may include account, communications, device, location, trip or order, usage and user content data.
Details not recorded for this card
Supporting quotations
Insurance companies. If you are involved in an incident, or report or submit a claim to an insurance company relating to Uber’s services, Uber will share data with that insurance company for the purpose of adjusting or handling that claim.
Data necessary to adjust or handle the claim, which may include:
Account
Communications
Device
Location
Trip/order
Usage
User content
Qualifications & exceptions
Limited to the purpose of adjusting or handling the claim.
Not stated here
This row sits under the heading “Upon request or with your consent” but says Uber “will share”; the notice does not say whether your request or consent is required.
Sharing & Disclosure · Company practice
If you add a loyalty membership number to your account, Uber shares it with that merchant when you order
If you create or add a restaurant or merchant loyalty membership number to your user account, Uber shares that data with the restaurant or merchant when you place an order with them. The data listed for merchant and restaurant sharing is account data, contact, delivery address, first and last name, loyalty membership info and order data.
Details not recorded for this card
Supporting quotations
Merchants or restaurants. If you create or add a restaurant or merchant loyalty membership number to your user account, we share that data with the restaurant/merchant when you place an order with them.
Account
Contact
Delivery address
First and last name
Restaurant/merchant loyalty membership info
Order
Qualifications & exceptions
Applies when you place an order with that restaurant or merchant.
Sharing & Disclosure · User right or choice
You can have Uber share your name, contact details and order info with merchants so they can send you marketing
Uber says it enables you to share your name, contact details and order info with restaurants or merchants so that you can receive marketing communications from them.
Details not recorded for this card
Supporting quotations
We also enable you to share your name, contact details and order info with restaurants or merchants to receive marketing communications from them.
Sharing & Disclosure · Company practice
Uber shares data with service providers and business partners in the categories listed
Uber says it shares data with service providers and business partners, which include the third parties, or categories of third parties, listed in the following items. These include accountants, consultants, lawyers and other professional service providers; cloud storage providers; customer support platform and service providers; identity verification and risk solutions providers; research partners; service providers that help enhance the safety and security of Uber apps and services; and service providers that provide artificial intelligence and machine learning tools and services.
Details not recorded for this card
Supporting quotations
With Uber service providers and business partners
These include the third parties, or categories of third parties, listed below.
Accountants, consultants, lawyers, and other professional service providers.
Cloud storage providers.
Customer support platform and service providers.
Identity verification and risk solutions providers.
Research partners, including those performing surveys or research projects in partnership with Uber or on Uber’s behalf.
Service providers that assist Uber to enhance the safety and security of Uber apps and services.
Service providers that provide us with artificial intelligence and machine learning tools and services.
Not stated here
The notice does not say which data categories each of these providers receives.
Sharing & Disclosure · Company practice
Uber shares data with payment processors and facilitators, including PayPal and Hyperwallet
Uber lists payment processors and facilitators, including PayPal and Hyperwallet, among the service providers and business partners with whom it shares data.
The PayPal and Hyperwallet privacy policies are separate linked documents not supplied here, and the notice does not say which data goes to payment processors.
Sharing & Disclosure · Company practice
Uber shares data with Google in connection with Google Maps in its apps
Uber lists Google, in connection with the use of Google Maps in Uber’s apps, among the third parties with whom it shares data.
in connection with the use of Google Maps in Uber’s apps.
Not stated here
Google’s privacy policy is a separate linked document not supplied here, and the notice does not say which data goes to Google.
Sharing & Disclosure · Company practice
Uber shares data with social media companies such as Meta and TikTok when it uses their tools in its apps and websites
Uber lists social media companies, including Meta and TikTok, among the third parties with whom it shares data in connection with Uber’s use of their tools in Uber’s apps and websites.
in connection with Uber’s use of their tools in Uber’s apps and websites.
Not stated here
The Meta and TikTok privacy policies are separate linked documents not supplied here, and the notice does not say which data goes to them.
Sharing & Disclosure · Company practice
Uber shares audience lists with ad publishers, identifying users by mobile advertising ID, hashed email or name
Uber lists ad and marketing partners and providers (such as social media platforms, ad networks, advertisers, third-party data providers, ad technology vendors and measurement and analytics providers) among those it shares data with, to reach or better understand current and potential users of Uber or its advertising partners and to measure and improve ad effectiveness. For example, it shares audience lists with ad and marketing publishers in which users are identified by limited data points (such as mobile advertising ID, hashed email or name) and grouped by inferred interests and characteristics, and it instructs publishers to target those groups with ads.
Details not recorded for this card
Supporting quotations
Ad and marketing partners and providers, including ad and marketing publishers (such as social media platforms), ad networks and advertisers, third-party data providers, ad technology vendors, measurement and analytics providers, and other service providers. Uber uses these vendors to reach or better understand current and potential users of Uber services or of our advertising partners, and measure and improve ad effectiveness. For example, we share audience lists with ad and marketing publishers in which users are identified by limited data points (e.g., mobile advertising ID, hashed email, name) and grouped based on inferred interests and characteristics. Uber instructs ad and marketing publishers to target these groups, or audiences, with ads.
Sharing & Disclosure · Company commitment
Uber will not sell or share your phone number with third parties to send you marketing texts
Uber says it will not sell or share your phone number with any third party to send you marketing or promotional text messages, and that text messaging originator opt-in data and consent will not be shared with any third parties. This excludes service providers who assist Uber solely in executing and delivering its own text messaging services.
Details not recorded for this card
Supporting quotations
Uber will not sell or share your phone number with any third party to send you marketing or promotional text messages. Specifically, text messaging originator opt-in data and consent will not be shared with any third parties. This excludes service providers who assist us solely in executing and delivering our own text messaging services.
Qualifications & exceptions
Excludes service providers who assist Uber solely in executing and delivering its own text messaging services.
Sharing & Disclosure · Company practice
Uber shares advertising IDs, hashed email, approximate location and trip or order data with ad intermediaries
Uber names ad intermediaries, such as Criteo, Google, Rokt, The Trade Desk and TripleLift, and others. It shares data, including advertising or device identifier, hashed email address, approximate location, current trip or order information and ad interaction data, with these intermediaries to enable their services and for such other purposes as are disclosed in their privacy notices. The notice says you may opt out of ad personalization through a linked page, and directs readers to the intermediaries’ own privacy notices for their practices and for how to submit requests to them.
and others. We share data - including advertising or device identifier, hashed email address, approximate location, current trip or order information, and ad interaction data - with these intermediaries to enable their services and for such other purposes as are disclosed in their privacy notices. You may opt out from ad personalization
For more information regarding these intermediaries’ privacy practices, including how to submit requests to them relating to their handling of personal data, please go to their privacy notices linked above.
Not stated here
The intermediaries’ privacy notices are separate linked documents not supplied here, so the other purposes for which they use the data are unknown.
Sharing & Disclosure · Company practice
Uber shares data with integrated app, fleet, rental and loyalty partners
Uber lists, among those it shares data with, third-party service providers and partners that integrate with Uber’s apps (including providers of bikes and scooters such as Lime and Tembici, delivery services such as iFood, and third-party mobile applications), third-party vehicle suppliers (fleet and rental partners) and fleet depot operators, and loyalty program partners that provide points or rewards on eligible rides and Uber Eats orders according to their respective terms.
Details not recorded for this card
Supporting quotations
Third-party service providers and partners that integrate with Uber’s apps, including providers of bikes and scooters such as
providers of delivery services, such as iFood, and providers of third-party mobile applications.
Third-party vehicle suppliers (fleet and rental partners) and fleet depot operators.
that provide points or rewards on eligible rides and Uber Eats orders according to their respective terms.
Not stated here
The Lime and Tembici privacy policies are separate linked documents not supplied here, and the notice does not say which data goes to each partner.
Sharing & Disclosure · Company practice
Uber shares data with autonomous vehicle partners and depot operators, including vehicle location and status data
Uber lists autonomous vehicle partners that provide rides or delivery services on Uber apps, and autonomous vehicle fleet depot operators that assist with vehicle maintenance and fleet operations by accessing vehicles’ location and status data, among those it shares data with.
Details not recorded for this card
Supporting quotations
that provide rides or delivery services on Uber apps.
Autonomous vehicle fleet depot operators that assist with vehicle maintenance and fleet operations by accessing vehicles’ location and status data.
Not stated here
The notice does not say which rider data autonomous vehicle partners receive.
Sharing & Disclosure · Company practice
Uber shares data with its subsidiaries and affiliates to help provide services or process data on its behalf
Uber says it shares data with its subsidiaries and affiliates to help it provide its services or conduct data processing on its behalf.
Details not recorded for this card
Supporting quotations
With Uber subsidiaries and affiliates
We share data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf.
Sharing & Disclosure · Company practice
Uber also shares data for legal reasons or in the event of a claim or dispute
Uber lists sharing data for legal reasons or in the event of a claim or dispute among its sharing practices. The next section describes when this happens.
Details not recorded for this card
Supporting quotations
For legal reasons or in the event of a claim or dispute
Sharing & Disclosure · Permission or license
Uber may share your data if it believes law, legal process, a license or insurance policy requires it, or for safety
Uber says it may share your data if it believes this is required by applicable law, regulation, operating license or agreement, legal process or governmental request, or insurance policy, or where disclosure is otherwise appropriate due to safety or similar concerns.
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Supporting quotations
Uber may share your data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, insurance policy, or where the disclosure is otherwise appropriate due to safety or similar concerns.
Qualifications & exceptions
Applies where Uber “believes” the disclosure is required, or where it is appropriate for safety or “similar concerns”.
Not stated here
The notice does not define “similar concerns”.
Sharing & Disclosure · Permission or license
Uber may share data with authorities, insurers and fleet partners to enforce its terms or protect rights and safety
This legal sharing includes sharing data with law enforcement officials, public health officials, other government authorities, insurance companies, third-party fleet partners, or other third parties as necessary to enforce Uber’s terms and conditions, user agreements or other policies; to protect Uber’s rights or property or the rights, safety or property of others; or in the event of a claim or dispute relating to the use of its services.
Details not recorded for this card
Supporting quotations
This includes sharing data with law enforcement officials, public health officials, other government authorities, insurance companies, third-party fleet partners, or other third parties as necessary to enforce our
user agreements, or other policies; to protect Uber’s rights or property or the rights, safety or property of others; or in the event of a claim or dispute relating to the use of our services.
Qualifications & exceptions
Sharing is described as “necessary” for these purposes.
Not stated here
The terms and conditions referred to are a separate linked document not supplied here.
Cross-references
contrast (model-proposed): Uber says it limits government access unless the law requires it, safety is at imminent risk, or you consent — One section lists limited exceptions to Uber limiting government and law enforcement access to user data (required by law, imminent safety threats, or consent). Another lists broader reasons for sharing with authorities, including enforcing terms, protecting rights or property, and claims or disputes. The notice does not say how the two relate.
In a dispute over someone else’s credit card, Uber may be required by law to share your trip data with its owner
In the event of a dispute relating to use of another person’s credit card, Uber says it may be required by law to share a user’s data, including trip or order information, with the owner of that credit card.
Details not recorded for this card
Supporting quotations
In the event of a dispute relating to use of another person’s credit card, we may be required by law to share a user’s data, including trip or order information, with the owner of that credit card.
Qualifications & exceptions
Applies to a dispute about use of another person’s credit card and where Uber may be required by law.
Uber points to separate law enforcement and third-party data request guidelines for more information
For more information on legal and law enforcement requests, the notice refers readers to Uber’s Guidelines for United States Law Enforcement and its Guidelines for Third Party Data Requests and Service of Legal Documents.
Both guidelines are separate linked documents whose text is not supplied here.
Sharing & Disclosure · Permission or license
Uber may share data in a merger, asset sale, restructuring, financing or acquisition
Uber says it may share data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of its business by or into another company.
Details not recorded for this card
Supporting quotations
We may also share data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
Retention & Deletion · Company practice
Uber keeps data as long as necessary for the purposes described, and periods vary by data type and purpose
Uber says it retains your data for as long as necessary for the purposes described in the notice, and that retention periods vary depending on the type of data and the purposes for which Uber collects and maintains it. It says users may request account deletion through the Uber apps and websites.
Details not recorded for this card
Supporting quotations
Uber retains your data for as long as necessary for the purposes described above. Users may request account deletion through the Uber apps and websites.
Uber retains your data for as long as necessary for the purposes described above. Those periods vary depending on the type of data, and the purposes for which we collect and maintain it.
Retention & Deletion · Company practice
Example: Uber keeps account information such as name, email, phone and payment details while your account is open
As an example of retention, Uber says it retains your data for as long as you maintain your Uber account (the life of your account) where necessary for Uber to provide its service. This includes account information such as your first and last name, email, phone number and payment information.
Details not recorded for this card
Supporting quotations
For example, we retain your data:
for as long as you maintain your Uber account (i.e., the life of your account) where it is necessary in order for Uber to provide its service. This includes account information, like your first and last name, email, phone number and payment information.
Qualifications & exceptions
Applies where retention is “necessary in order for Uber to provide its service”.
Retention & Deletion · Company practice
Example: Uber may keep data for 7 years from collection for tax, insurance, legal, regulatory, claims or research needs
As another example, Uber says it retains data for 7 years from collection (unless you first delete your Uber account) if necessary for purposes of Uber’s tax, insurance, legal or regulatory requirements; subject to Uber’s legitimate interests in defending against, or asserting, legal claims; or where necessary for purposes such as research and development.
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Supporting quotations
for 7 years from collection (unless you first delete your Uber account) if necessary for purposes of Uber’s tax, insurance, legal or regulatory requirements; subject to Uber’s legitimate interests in defending against, or asserting, legal claims; or where necessary for purposes such as research and development.
Qualifications & exceptions
Ends earlier if you first delete your Uber account, subject to the retention exceptions in the deletion section.
Retention & Deletion · Company commitment
Example: age-verification ID images for alcohol delivery are deleted within 48 hours unless the law requires longer
As a third example, Uber retains data only as long as required to enable specific services or features. If you submit an image of your ID to verify your age for alcohol delivery where required by law, Uber says it deletes such images within 48 hours unless longer retention is required by law.
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Supporting quotations
for only as long as required to enable specific services or features. For example, if you submit an image of your ID to verify your age for purposes of alcohol delivery where required by law, we delete such images within 48 hours unless longer retention is required by law.
Qualifications & exceptions
Applies to ID images submitted to verify age for alcohol delivery where required by law.
Cross-references
contrast (model-proposed): Identity verification data: government IDs are kept 1 year and user-submitted selfies 3 years — Age-verification ID images for alcohol delivery are deleted within 48 hours, while the retention table keeps government IDs for 1 year. The notice does not say whether the 48-hour rule is an exception to the 1-year entry or covers a different set of ID data.
Retention & Deletion · Company practice
Account, demographic and device data are kept for the life of your account
In Uber’s table of retention practices by data category, account, demographic and device data are retained for the life of the account. Uber says it may retain data for longer, or shorter, than the periods in the table where required by law.
Details not recorded for this card
Supporting quotations
The following table lists Uber’s retention practices with respect to categories of data described above. Uber may retain data for longer, or shorter, than the periods described below where required by law.
Data Category
Retention Period
Account
Life of account
Demographic
Life of account
Device
Life of account
Qualifications & exceptions
Uber may retain data for longer, or shorter, than the table periods where required by law.
Retention & Deletion · Company practice
Communications, location, trip or order and usage data are kept for the sooner of account life or 7 years
In the retention table, communications, location, trip or order and usage data are each retained for the sooner of the life of the account or 7 years.
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Supporting quotations
Communications
The sooner of life of account or 7 years
Location Data
The sooner of life of account or 7 years
Trip/Order
The sooner of life of account or 7 years
Usage Data
The sooner of life of account or 7 years
Qualifications & exceptions
Uber may retain data for longer, or shorter, than the table periods where required by law.
Retention & Deletion · Company practice
Identity verification data: government IDs are kept 1 year and user-submitted selfies 3 years
In the retention table, identity verification data is retained for 1 year for government IDs and 3 years for user-submitted selfies.
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Supporting quotations
Identity Verification
1 year for government IDs
3 years for user-submitted selfies
Qualifications & exceptions
Uber may retain data for longer, or shorter, than the table periods where required by law.
Not stated here
The table does not say whether the 48-hour deletion of age-verification ID images for alcohol delivery is an exception to the 1-year period for government IDs.
Uber deletes data once no longer necessary; some ad-personalization data is generally deleted after about a year
Where Uber does not need to retain your data to provide its services or for tax, insurance, legal or regulatory requirements, it says it will delete the data once it is no longer necessary for the purposes it was collected for, and that such periods vary by data type and purpose. For example, it generally deletes certain information it uses to display personalized marketing and advertising to you after approximately one year, if not sooner.
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Supporting quotations
Where Uber does not need to retain your data in order for Uber to provide its services, or for purposes of our tax, insurance, legal or regulatory requirements, we will delete your data once no longer necessary for the purposes for which we collected it. Such periods vary depending on the type of data, and the purposes for which we collected it. For example, we generally delete certain information that we use to display personalized marketing and advertising to you after approximately one year, if not sooner.
Qualifications & exceptions
The one-year period is “approximately” and for “certain information” used for personalized marketing and advertising.
Account & Service Control · User right or choice
You can ask Uber to delete your account through the app’s Privacy menus or its website, including as a Guest User
You may request that Uber delete your account through the Privacy menus in the Uber app or through Uber’s website, with separate web pages for Riders and Order Recipients and for Guest Users.
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Supporting quotations
You may request that we delete your account through the Privacy menus in the Uber app, or through Uber’s website (Riders and Order Recipients
Guest Users
Retention & Deletion · Restriction or exception
After a deletion request Uber keeps data needed for safety, fraud prevention, legal compliance or open account issues
Following an account deletion request, Uber says it deletes your account and data except as necessary for safety, security, fraud prevention or compliance with legal requirements, or because of issues relating to your account such as an outstanding credit or an unresolved claim or dispute.
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Supporting quotations
Following an account deletion request, we delete your account and data, except as necessary for purposes of safety, security, fraud prevention or compliance with legal requirements, or because of issues relating to your account (such as an outstanding credit or an unresolved claim or dispute).
If you are banned for serious fraud or unsafe behavior, Uber keeps your data after a deletion request to block re-entry
As an example of the exception, if you are banned from Uber’s services because of serious fraudulent or unsafe behavior, Uber says it will retain your data after an account deletion request to prevent you from re-obtaining access to its platform.
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Supporting quotations
For example, if you are banned from Uber’s services because of serious fraudulent or unsafe behavior, Uber will retain your data after an account deletion request to prevent you from re-obtaining access to Uber’s platform.
Qualifications & exceptions
Applies to users banned for serious fraudulent or unsafe behavior.
If you are involved in fraud, Uber keeps data on the behavior and data needed to keep you off the platform
Uber says what it retains after a deletion request depends on the reason. If it retains your data because of fraudulent behavior, it will retain the data relating to that behavior and the data it needs to prevent you from accessing the platform again, which may include account information, identity verification information, transaction data, and user content and communications data.
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Supporting quotations
The data that we retain in such situations varies depending on the purpose for the retention. For example, if we retain your data due to fraudulent behavior, we will retain the data relating to such behavior, and the data that we need to prevent you from further accessing Uber’s platform, which may include your account information, identity verification information, transaction data, and user content and communications data.
If you are in an incident that may lead to litigation or an insurance claim, Uber keeps potentially relevant data
Similarly, if you are involved in an incident while using Uber that may lead to litigation or an insurance claim, Uber says it will retain the data that is potentially relevant to that litigation or claim.
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Supporting quotations
Similarly, if you are involved in an incident while using Uber that may lead to litigation or an insurance claim, we will retain the data that is potentially relevant to such litigation or insurance claim.
Uber generally deletes data within 90 days of an account deletion request, except where retention is necessary
Uber says it generally deletes data within 90 days of an account deletion request, except where retention is necessary for the reasons described in the preceding retention terms.
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Supporting quotations
We generally delete data within 90 days of an account deletion request, except where retention is necessary for the above reasons.
You can access or control your data through privacy settings, device permissions, rating pages and marketing choices
Uber says it enables you to access and/or control the data it collects through privacy settings, device permissions, in-app ratings pages, and marketing and advertising choices.
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Supporting quotations
Uber enables you to access and/or control data that Uber collects, including through:
Privacy settings
Device permissions
In-app ratings pages
Marketing and advertising choices
Account & Service Control · User right or choice
You may also request access to or copies of your data, account changes or deletion, or that Uber restrict its processing
Beyond those controls, Uber says you may request access to or copies of your data, make changes or updates to your account, request account deletion, or request that Uber restrict its processing of your data.
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Supporting quotations
You may also request access to or copies of your data, make changes or updates to your account, request account deletion, or request that Uber restrict its processing of your data.
Account & Service Control · User right or choice
The Privacy Center (Account > Settings > Privacy) lets you set location, emergency-sharing and notification preferences
You can set or update your preferences about location data collection and sharing, emergency data sharing and notifications in Uber’s Privacy Center, which is reached through Account > Settings > Privacy in the Uber apps.
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Supporting quotations
Privacy settings
You can set or update your preferences regarding location data collection and sharing, emergency data sharing, and notifications in Uber’s
which is accessible via Account > Settings > Privacy in the Uber apps.
Data Access & Collection · User right or choice
You can turn Uber’s collection of your phone’s location on or off through your device settings
You can enable or disable Uber’s collection of your mobile device location data through your device settings, which are reached through the Location sharing menu in Uber’s Privacy Center.
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Supporting quotations
Location data collection
You can enable/disable Uber’s collection of your mobile device location data through your device settings, which are accessible via the Location sharing menu in Uber’s
You can turn on or off Uber’s sharing of your real-time location with your drivers or delivery people
You can enable or disable Uber’s sharing of your mobile device real-time location data with your drivers or delivery people through your device settings, which are reached through the Location sharing menu in Uber’s Privacy Center.
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Supporting quotations
Share live location
You can enable/disable Uber’s sharing of your mobile device real-time location data with your drivers or delivery people through your device settings, which are accessible via the Location sharing menu in Uber’s
Account & Service Control · User right or choice
You can update your gender information in the Gender Identity menu of the Privacy Center
You can update your gender information through the Gender Identity menu in Uber’s Privacy Center.
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Supporting quotations
Gender identity
You can update your gender information through the Gender Identity menu in Uber’s
Sharing & Disclosure · User right or choice
You may enable emergency data sharing of your name, phone, location, vehicle details and driver’s name
You may enable Uber to share your data with emergency police, fire and ambulance services if necessary during a trip. If you do, Uber will share data including your name and phone number, approximate location at the time the emergency call was placed, the car’s make, model, color and license plate information, pickup and dropoff locations, and your driver’s name. You can enable or disable this feature through the Location sharing menu in Uber’s Privacy Center.
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Supporting quotations
Emergency data sharing
You may enable Uber to share your data with emergency police, fire and ambulance services if necessary during a trip. If you do, we will share data including your name and phone number; approximate location at the time the emergency call was placed; the car’s make, model, color, and license plate information; pickup and dropoff locations; and your driver’s name.
You can enable/disable this feature via the Location sharing menu in Uber’s
Qualifications & exceptions
Sharing happens only if you enable the feature and an emergency arises during a trip.
Not stated here
The data is described as “including” the listed items, so the full set shared is not stated.
You may enable push notifications about Uber discounts and news
You may enable Uber to send push notifications about discounts and news from Uber, through a linked communication preferences page or the Ads and Data menu in Uber’s Privacy Center.
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Supporting quotations
Notifications: discounts and news
You may enable Uber to send push notifications about discounts and news from Uber
or in the Ads and Data menu in Uber's
Sharing & Disclosure · User right or choice
You may authorize third-party apps to access your Uber account data, and review or withdraw that access
You may authorize third-party applications to access your Uber account data to enable additional features, and can review or withdraw access by third-party applications through a linked page.
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Supporting quotations
Third-party app access
You may authorize third-party applications to access your Uber account data to enable additional features. You can review/withdraw access by third-party applications
Data Access & Collection · Context
Phone platforms such as iOS and Android require device-owner permission before apps can access some device data
Uber notes that most mobile device platforms, such as iOS and Android, define certain types of device data that apps cannot access without the device owner’s permission, and that these platforms obtain that permission in different ways.
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Supporting quotations
Device permissions
Most mobile device platforms (such as iOS and Android) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained.
Sharing & Disclosure · Company practice
After every trip you and your driver can rate each other from 1 to 5, and your average rating is shown to drivers
After every trip, you and your driver can rate each other on a scale from 1 to 5, and an average of the ratings you receive is displayed to your drivers. You can find your average rating in the Account section of the Uber app and a breakdown of it in Uber’s Privacy Center.
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Supporting quotations
In-app ratings pages
After every trip, you and your driver can rate each other on a scale from 1 to 5. An average of the ratings you receive is displayed to your drivers.
You can find your average rating in the Account section of the Uber app, and also access a breakdown of your average rating in Uber’s
Use & Processing · User right or choice
You can choose whether Uber personalizes marketing emails, push notifications and in-app messages, or sends them at all
You can choose whether Uber may personalize marketing communications about Uber products and services (such as emails, push notifications and in-app messages), through a linked page or the Ads and Data menu in Uber’s Privacy Center. You may also choose whether to receive any marketing emails or push notifications from Uber.
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Supporting quotations
Marketing and advertising choices
Personalized marketing communications from Uber
You can choose whether Uber may personalize marketing communications (such as emails, push notifications and in-app messages) about Uber products and services
or in the Ads and Data menu in Uber’s
You may also choose
whether to receive any marketing emails or push notifications from Uber.
Use & Processing · User right or choice
You can choose whether Uber uses your trip, order or search history to personalize the ads you see on Uber
You can choose whether Uber uses your Uber trip, order or search history to personalize the ads you see on Uber, or on Uber Eats and Postmates, through linked ad settings pages.
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Supporting quotations
Personalized ads
You can choose whether Uber uses your Uber trip, order or search history to personalize the ads you see on
The linked ad settings pages are separate linked pages not supplied here, so the options they offer are unknown.
Data Access & Collection · User right or choice
To control cookies and related technologies, including for personalized ads, the notice refers you to a Cookie Notice
For information on how to control Uber’s use of cookies and related technologies, including for displaying personalized ads, the notice refers readers to Uber’s Cookie Notice.
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Supporting quotations
Cookies and related technologies
For information on how to control Uber’s use of cookies and related technologies, including for purposes of displaying personalized ads, please see our
The linked Cookie Notice is a separate linked document not supplied here, so the available cookie controls are unknown.
Account & Service Control · User right or choice
You can send data requests through a Privacy Inquiry Form, even as a Guest User or without an account
Uber provides a variety of ways to learn about, control, and submit questions and comments about its handling of your data. In addition to those methods, you may submit data requests through its Privacy Inquiry Form, including if you are a Guest User or do not have an Uber account. You may also have additional rights based on where you live, as the Overview section’s country notes explain.
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Supporting quotations
User data requests
Uber provides a variety of ways to learn about, control, and submit questions and comments about Uber’s handling of your data. In addition to the methods indicated below, you may also submit data requests via our Privacy Inquiry Form
including if you are a Guest User or do not have an Uber account. You may also have additional rights regarding your data based on where you live. Please see the
section above for more information.
Not stated here
The linked Privacy Inquiry Form is a separate linked page not supplied here, so how requests are handled is unknown.
Account & Service Control · User right or choice
You may have rights to access and port your data depending on location, and can access it in the app or website anywhere
Depending on where you are located, you may have the right to access your data and to portability of your data. Regardless of your location, you can access your data, including your profile data and trip or order history, through the Uber apps or website.
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Supporting quotations
Data access and portability
Depending on where you are located, you may have the right to access your data and to portability of your data.
Regardless of your location, you can access your data, including your profile data and trip or order history, through the Uber apps or website.
Not stated here
The notice does not list which locations carry the access and portability rights.
Explore Your Data shows a summary of your rating, trip or order count, rewards status and how long you have used Uber
You can use Uber’s Explore Your Data tool to view a summary of certain information about your account, such as your rating, trip or order count, rewards status, and how long you have been using Uber.
to view a summary of certain information about your account, such as your rating, trip or order count, rewards status, and how long you’ve been using Uber.
Not stated here
The linked Explore Your Data page is a separate linked page not supplied here, so what it shows beyond the listed examples is unknown.
Account & Service Control · User right or choice
Download Your Data gives you a copy of the most requested data about your use of Uber
You can use Uber’s Download Your Data feature to download a copy of the most requested data relating to your use of Uber, including account, usage, communications and device data.
relating to use of Uber, including account, usage, communications, and device data.
Not stated here
The “most requested data” help page is a separate linked page not supplied here, so the full contents of the download are unknown.
Account & Service Control · User right or choice
You can edit your name, phone number, email, payment method and profile photo in the Settings menu
You can edit your name, phone number, email address, payment method and profile photo through the Settings menu in Uber’s apps.
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Supporting quotations
Changing or updating data
You can edit your name, phone number, email address, payment method, and profile photo through the Settings menu in Uber’s apps.
Account & Service Control · User right or choice
You may request that Uber delete your account through the Privacy Center
You may request that Uber delete your account through Uber’s Privacy Center.
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Supporting quotations
Deleting data
You may request that Uber delete your account through Uber’s
Account & Service Control · User right or choice
You may ask Uber to stop or limit using your data, including objecting to uses based on legitimate interests
You may request that Uber stop using all or some of your data, or limit its use of your data, including by objecting to uses based on Uber’s legitimate interests. Uber may continue to process data after such an objection or request to the extent necessary to provide its services, or required or permitted by law.
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Supporting quotations
Objections, restrictions and complaints
You may request that we stop using all or some of your data, or that we limit our use of your data. This includes objecting to our use of data that is based on Uber’s legitimate interests. Uber may continue to process data after such objection or request to the extent necessary to provide our services, or required or permitted by law.
Qualifications & exceptions
Uber may keep processing to the extent necessary to provide its services, or required or permitted by law.
Legal Rights & Agreement Rules · User right or choice
Depending on your location, you may file a complaint with your country’s data protection authority
Depending on your location, you may have the right to file a complaint about Uber’s handling of your data with the data protection authority in your country.
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Supporting quotations
In addition, depending on your location, you may have the right to file a complaint relating to Uber’s handling of your data with the data protection authority in your country.
Legal Rights & Agreement Rules · Context
Uber Technologies, Inc. is the controller of data processed when you use Uber globally, with joint-controller exceptions
Uber Technologies, Inc. (UTI) is the controller of the data processed by Uber when you use its services globally, except where it is a joint controller with other Uber affiliates or where the listed regional arrangements apply. The notice states the first rule twice, once as “sole controller” subject to joint control and once as controller subject to the listed exceptions.
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Supporting quotations
Uber Technologies, Inc. is the sole controller of the data processed by Uber when you use Uber’s services globally, except where it is a joint controller with other Uber affiliates.
Uber Technologies, Inc. (“UTI”) is controller of the data processed by Uber when you use Uber’s services globally, except that:
Qualifications & exceptions
Subject to the regional controller arrangements listed next.
Legal Rights & Agreement Rules · Context
Mexico: UTI and UBR Pagos Mexico are controllers of data for Uber’s payment and e-money services
In Mexico, UTI and UBR Pagos Mexico, S.A. de C.V. are controllers of the data of users of Uber’s payment and e-money services.
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Supporting quotations
UTI and UBR Pagos Mexico, S.A. de C.V., are controllers of the data of users of Uber’s payment and e-money services in Mexico.
Qualifications & exceptions
Applies to users of payment and e-money services in Mexico.
Legal Rights & Agreement Rules · Context
EEA and UK: UTI, Uber B.V. and Uber Payments entities are joint controllers for payment and e-money services
In the EEA, UTI and Uber B.V. are together with Uber Payments BV joint controllers of the data of users of Uber’s payment and e-money services, and in the UK, with Uber Payments UK Ltd.
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Supporting quotations
UTI and Uber B.V. are together with Uber Payments BV joint controllers of the data of users of Uber’s payment and e-money services in the EEA, and with Uber Payments UK Ltd. for users of those services in the UK.
Qualifications & exceptions
Applies to users of payment and e-money services in the EEA and UK.
Legal Rights & Agreement Rules · Context
EEA, UK and Switzerland: UTI and Uber B.V. are joint controllers for all other uses of Uber’s services
In the EEA, UK and Switzerland, UTI and Uber B.V. are joint controllers of the data processed in connection with all other uses of Uber’s services (that is, other than payment and e-money services).
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Supporting quotations
UTI and Uber B.V. are joint controllers of the data processed in connection with all other uses of Uber’s services in the EEA, UK and Switzerland.
Qualifications & exceptions
Applies in the EEA, UK and Switzerland.
Legal Rights & Agreement Rules · Context
South Korea: UT LLC is the controller of data processed when you use Uber services
UT LLC is the controller of the data processed when you use Uber services in South Korea.
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Supporting quotations
UT LLC is the controller of the data processed when you use Uber services in South Korea.
Legal Rights & Agreement Rules · Context
Türkiye: UTI and TYG Turkey are joint controllers of data processed for Uber Eats services
In Türkiye, UTI and TYG Turkey Elektronik Ticaret Hizmetleri ve Yatırımları A.Ş. are joint controllers of the data processed when you use Uber Eats services.
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Supporting quotations
UTI and TYG Turkey Elektronik Ticaret Hizmetleri ve Yatırımları A.Ş. are joint controllers of the data processed when you use Uber Eats services in Türkiye.
Legal Rights & Agreement Rules · User right or choice
You may contact Uber’s Data Protection Officer online or by mail to Uber B.V. in Amsterdam
You may contact Uber’s Data Protection Officer through its privacy DPO page, or by mail to Uber B.V. in Amsterdam, the Netherlands, about issues relating to Uber’s processing of your personal data and your data protection rights.
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Supporting quotations
You may also contact Uber's Data Protection Officer at uber.com/privacy-dpo, or by mail to Uber B.V. (Burgerweeshuispad 301, 1076 HR Amsterdam, the Netherlands) regarding issues relating to Uber's processing of your personal data and your data protection rights.
Not stated here
The linked Data Protection Officer page is a separate linked page not supplied here.
Legal Rights & Agreement Rules · Company practice
Uber relies on four legal bases for processing: contract, consent, legitimate interests and legal obligation
Depending on where you use Uber’s services and its purpose for using your data, Uber says it relies on these legal bases: necessity to perform its contract with you, consent, Uber’s legitimate interests, and legal obligation.
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Supporting quotations
Depending on where you use our services, and our purpose for using your data, Uber relies on the following legal bases for processing your data:
Necessity to perform our contract with you
Consent
Uber's legitimate interests
Legal obligation
Qualifications & exceptions
Which basis applies depends on where you use Uber and Uber’s purpose.
Legal Rights & Agreement Rules · Context
Legal bases are required in the EEA, UK, Switzerland, Brazil, Türkiye and Nigeria; the chart shows them where they apply
Data protection laws in some countries and areas, including the EEA, UK, Switzerland, Brazil, Türkiye and Nigeria, only allow Uber to use your data when certain circumstances defined under those laws apply, called a “legal basis”. The applicability of the bases may depend on your location, and the chart indicates the bases Uber has under those laws when they apply.
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Supporting quotations
Data protection laws in some countries and areas, including the EEA, UK, Switzerland, Brazil, Türkiye and Nigeria, only allow Uber to use your data when certain circumstances defined under those laws apply. This is called having a “legal basis” for using your data. The applicability of these legal bases may depend on your location. The chart below indicates the legal bases that Uber has under those laws when they do apply, and it uses your data for the purposes described in this notice.
Legal basis
Description
Data uses
Not stated here
The notice does not say whether each chart entry applies in each listed country; it says applicability may depend on your location.
Legal Rights & Agreement Rules · Company practice
Contract: Uber uses data it must have to provide the services you request, including pricing, payments and support
Uber says the contract basis applies when it must use your data to provide the services you request and meet its responsibilities under the contract formed by its terms and conditions when you set up an account or request a ride or delivery. The uses listed are calculating rider and recipient prices and driver and delivery person fares, creating or updating your account, customer support, enabling communications between you and your driver or delivery person, enabling services and features, performing necessary operations to maintain services, personalizing your account, processing payments, and providing trip or delivery updates, generating receipts and informing you of changes to terms, services or policies.
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Supporting quotations
Contract
When you set up your Uber account and/or request a ride or delivery from Uber, we are entering into a contract defined by our
This legal basis applies when we must use your data in order to provide the services you request and meet our responsibilities under that contract.
Calculating rider/recipient prices and driver/delivery person fares
Creating or updating your account
Customer support
Enabling communications between you and your driver or delivery person
Enabling services and features
Performing necessary operations to maintain our services
Personalizing your account
Processing payments
Providing you with trip or delivery updates, generating receipts, and informing you of changes to our terms, services or policies
Not stated here
The linked terms and conditions are a separate linked document not supplied here.
Legal Rights & Agreement Rules · Company practice
Consent: Uber relies on your voluntary agreement for some ad personalization and sensitive data, which you can withdraw
Uber says the consent basis applies when it notifies you how it will collect and use your data and you voluntarily agree, in some cases by enabling the collection and use through a device or Uber setting. Where Uber relies on consent, you have the right to withdraw it at any time, in which case Uber will cease that collection and use. The uses listed are personalizing ads relating to products and services offered by other companies, and processing health data or other sensitive data depending on the region you live in.
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Supporting quotations
Consent
This legal basis applies when we notify you of how we will collect and use your data, and you voluntarily agree to that use of your data (in some cases, by enabling that collection and use through a device or Uber setting).
Where we rely on consent, you have the right to withdraw your consent at any time, in which case we will cease that collection and use of your data.
Personalizing ads relating to products and services offered by other companies
Processing health data, or other sensitive data, depending on the region you live in
Not stated here
The same ad personalization use also appears under legitimate interests in the chart; the notice does not say where each basis applies.
Legitimate interests: safety, fraud, ads, research and verification uses, unless outweighed by privacy risks
Uber says the legitimate interests basis applies when it has a legitimate interest in using your data (such as safety, security, and fraud prevention and detection), its processing is necessary for that purpose, and the benefit of the purpose is not outweighed by risks to your privacy, for example because you would not expect the use or because it would prevent you from exercising your rights. The uses listed include ads targeted on your current trip or delivery request, measuring marketing and ad effectiveness, non-marketing communications, personalizing marketing communications and ads for Uber and other companies’ products, predicting and avoiding conflict-prone pairings, preventing and combating fraud, live safety support, research and development, and verifying your account, identity or safety compliance.
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Supporting quotations
Legitimate interests
This legal basis applies when Uber has a legitimate interest for using your data (such as for purposes of safety, security, and fraud prevention and detection), its processing of data is necessary for that purpose, and the benefit of such purpose is not outweighed by risks to your privacy (such as because you would not expect Uber’s use of your data, or because it would prevent you from exercising your rights).
Displaying ads that are targeted based on data about your current trip or delivery request
Measuring the effectiveness of the marketing communications and ads
Non-marketing communications
Personalizing marketing communications and ads relating to Uber products and services, and those offered by other companies
Predicting and helping avoid pairings of users that may result in increased risk of conflict
Preventing, detecting and combating fraud
Providing live support from safety experts during trips or deliveries
Research and development
Verifying your account, identity or compliance with safety requirements
Not stated here
Personalizing ads for other companies’ products is listed here and under consent; the notice does not say where each basis applies.
Legal obligation: Uber uses data where the law requires it, including for legal requirements and proceedings
Uber says the legal obligation basis applies when it is required to use your data to comply with the law. The use listed is legal requirements and proceedings.
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Supporting quotations
Legal obligation
This legal basis applies when we are required to use your data to comply with the law.
For legal requirements and proceedings
Legal Rights & Agreement Rules · Company practice
Uber processes data globally, including on US servers, where data protection laws may differ from where you live
Uber says it operates and processes user data globally, which may result in processing of your personal data in countries, including the United States, whose data protection laws may differ from those where you live or are located. This includes processing on Uber’s servers in the United States and transferring or enabling access to your data globally. It says it complies with applicable legal frameworks relating to the transfer of data.
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Supporting quotations
Uber operates, and processes user data, globally. We comply with applicable legal frameworks relating to the transfer of data.
Uber operates, and processes user data, globally. This may result in processing of your personal data in countries, including the United States, whose data protection laws may differ from those where you live or are located.
This includes processing of your data on Uber’s servers in the United States, and transferring or enabling access to your data globally, in order to:
Legal Rights & Agreement Rules · Company practice
Global access to your data serves services anywhere, your history, customer support and government requests
Uber says it transfers or enables global access to your data in order to provide you services wherever you request them, provide access to your information (such as trip or order history) wherever you request it, provide access to and responses from Uber’s customer service agents, and respond to requests for information from governments or law enforcement as necessary.
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Supporting quotations
Provide you services wherever you request them
Provide you access to your information, such as trip/order history, wherever you request it
Provide access to and responses from Uber’s customer service agents
Respond to
by governments or law enforcement, as necessary
Not stated here
The linked law enforcement request guidelines are a separate linked document not supplied here.
Security & Safeguards · Company commitment
Uber says it protects data worldwide with encryption in transit and at rest, training and internal access limits
Uber says it is committed to protecting your personal data regardless of where you are located or where, or by whom, it is processed, and describes global measures: securing user data in transit, including through encryption, and at rest; mandating company-wide training on privacy and data security; and implementing internal policies and procedures to limit access to, and use of, users’ data.
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Supporting quotations
Uber is committed to protecting your personal data regardless of where you are located or where, or by whom, your personal data is processed. This includes implementing global measures to protect users’ data, including:
Securing user data when in transit, including through encryption, and at rest.
Mandating company-wide training regarding privacy and data security.
Implementing internal policies and procedures to limit access to, and use of, users’ data.
Not stated here
The notice does not describe the encryption standards, the content of the training, or the specific access limits.
Security & Safeguards · Company commitment
Uber says it limits government access unless the law requires it, safety is at imminent risk, or you consent
Among its global protective measures, Uber lists limiting government and law enforcement access to user data, except where required by law, where there are imminent threats to safety, or where users have consented to the access.
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Supporting quotations
Limiting government and law enforcement access to user data, except where required by law; there are imminent threats to safety; or users have consented to the access.
Qualifications & exceptions
Exceptions: where required by law, where there are imminent threats to safety, or where users have consented.
Cross-references
contrast (model-proposed): Uber may share data with authorities, insurers and fleet partners to enforce its terms or protect rights and safety — One section lists limited exceptions to Uber limiting government and law enforcement access to user data (required by law, imminent safety threats, or consent). Another lists broader reasons for sharing with authorities, including enforcing terms, protecting rights or property, and claims or disputes. The notice does not say how the two relate.
Legal Rights & Agreement Rules · Company practice
EEA, UK and Swiss data transfers rely on contract necessity, consent, adequacy decisions, standard clauses or the DPF
When Uber transfers user data from the EEA, UK and Switzerland, it says it does so on the basis of the necessity to fulfill its agreements with you, consent, adequacy decisions regarding the country of transfer, and transfer mechanisms such as the European Commission’s Standard Contractual Clauses (and approved UK and Swiss equivalents) and the EU-US, UK Extension and Swiss-US Data Privacy Frameworks. Such data remains subject to the GDPR or equivalents after transfer. Users may contact Uber about this, or to request copies of applicable Standard Contractual Clauses.
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When we transfer user data from the EEA, UK and Switzerland, we do so on the basis of the necessity to fulfill our agreements with you, consent, adequacy decisions regarding the country of transfer (available
adopted by the European Commission (and their approved equivalents for the UK and Switzerland), and the EU-US Data Privacy Framework (“EU-US DPF”), the UK Extension to the EU-US DPF, and the Swiss-US Data Privacy Framework (“Swiss-US DPF”), as set forth by the US Department of Commerce. Such data remains subject to the GDPR or equivalents after such transfer. Users may contact Uber regarding the above, or to request copies of applicable Standard Contractual Clauses,
Qualifications & exceptions
Applies to transfers of user data from the EEA, UK and Switzerland.
Not stated here
The adequacy decisions and the Standard Contractual Clauses are separate linked documents not supplied here.
Legal Rights & Agreement Rules · Company commitment
Uber is certified to the Data Privacy Framework Principles, which govern if they conflict with the notice
UTI and its subsidiary Uber AI solutions LLC have certified to the US Department of Commerce that they adhere to the EU-US Data Privacy Framework Principles (for personal data received from EEA member countries and, under the UK Extension, from the UK and Gibraltar) and the Swiss-US Data Privacy Framework Principles (for personal data from Switzerland). If this notice conflicts with those Principles, the Principles govern. If the EU-US DPF or the Swiss-US DPF is invalidated, Uber will transfer data subject to these certifications in reliance on the other transfer mechanisms described above.
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UTI, and its subsidiary Uber AI solutions LLC, have certified to the United States Department of Commerce that they adhere to (1) the EU-US Data Privacy Framework Principles regarding the processing of personal data received from EEA member countries in reliance on the EU-US DPF, and from the UK (and Gibraltar) in reliance on the UK Extension to the EU-US DPF; and (2) the Swiss-US Data Privacy Framework Principles regarding the processing of personal data received from Switzerland in reliance on the Swiss-US DPF. In the event of a conflict between this notice and the Principles mentioned above, the Principles shall govern. In the event that the EU-US DPF or the Swiss-US DPF are invalidated, Uber will transfer data that is subject to these certifications in reliance on the other data transfer mechanisms described above.
Qualifications & exceptions
Applies to data received in reliance on the certified frameworks.
Legal Rights & Agreement Rules · User right or choice
EEA, UK and Switzerland residents: Uber’s certification covers data from those places and gives a right to access it
If you live in the EEA, UK or Switzerland, Uber says its Data Privacy Framework certification applies to personal data originating from the EEA, UK or Switzerland, and that you have the right to access your personal data that is subject to the certification, using the methods in the Choice and transparency section.
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If you live in the EEA, UK or Switzerland, please note the following:
Scope. Uber’s DPF certification applies to personal data originating from the EEA, UK or Switzerland.
Access. You have the right to access your personal data that is subject to Uber’s DPF certification. For information on how to exercise this right, please see “Choice and transparency” above.
Legal Rights & Agreement Rules · Company commitment
For certified data, Uber answers for onward transfers, must share under legal process, and faces FTC enforcement
For EEA, UK and Swiss residents, Uber says it is responsible for the transfer of personal data subject to its certification to third parties, and points to its Data sharing and disclosure section for the parties involved. It says it is required under applicable law to share user data, including data subject to the certification, pursuant to legal process or governmental request, including from law enforcement, and that it is subject to the investigatory and enforcement powers of the US Federal Trade Commission.
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Onward transfer. Uber is responsible for the transfer of personal data, subject to its certification to third parties. For information regarding the parties to whom Uber may transfer personal data, please see “
Request from law enforcement. Uber is required under applicable law to share user data, including that which may be subject to Uber’s certification, pursuant to legal process or governmental request, including from law enforcement.
Investigation and enforcement. Uber is subject to the investigatory and enforcement powers of the US Federal Trade Commission.
Qualifications & exceptions
Applies to personal data subject to Uber’s Data Privacy Framework certification.
Legal Rights & Agreement Rules · Company commitment
For Data Privacy Framework data, Uber commits to follow European, UK and Swiss regulators’ advice on complaints
Uber commits to cooperate and comply with the advice of the panel established by the EU data protection authorities, the UK Information Commissioner’s Office and the Swiss Federal Data Protection and Information Commissioner about unresolved complaints concerning personal data received in reliance on the EU-US DPF, the UK Extension and the Swiss-US DPF. You may contact Uber with questions about its compliance with the Principles, and may refer a complaint to your local data protection authority, with which Uber says it will work to resolve the complaint.
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Questions and disputes. In compliance with the EU-US DPF, the UK Extension to the EU-US DPF, and the Swiss-US DPF, Uber commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF.
You may also refer a complaint to your local data protection authority, and Uber will work with that authority to resolve that complaint.
Qualifications & exceptions
Applies to personal data received in reliance on the Data Privacy Frameworks.
Legal Rights & Agreement Rules · User right or choice
In certain circumstances the Data Privacy Framework gives a right to binding arbitration of unresolved complaints
Uber notes that, in certain circumstances, the Data Privacy Framework provides the right to invoke binding arbitration to resolve complaints not resolved by other means, as described in Annex I to the DPF Principles.
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In certain circumstances, the DPF provides the right to invoke binding arbitration to resolve complaints not resolved by other means, as described in Annex I to the
Uber points to external pages to learn about the Data Privacy Framework and view its certification and scope
The notice sends readers to external pages where they can learn more about the EU-US DPF and Swiss-US DPF and view Uber’s certification, including the scope of data subject to the certification.
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You can learn more about the EU-US DPF and Swiss-US DPF
and view Uber’s certification, including the scope of data subject to our certification,
Not stated here
The linked Data Privacy Framework pages are separate linked pages not supplied here, so the exact scope of the certification is unknown.
Legal Rights & Agreement Rules · Company commitment
Uber may update the notice and will notify you in advance of significant changes through its apps or by email
Uber says it may occasionally update the notice. If it makes significant changes, it will notify you in advance through the Uber apps or through other means, such as email, and it encourages you to review the notice periodically.
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We may occasionally update this notice. If we make significant changes, we will notify you in advance of the changes through the Uber apps or through other means, such as email. We encourage you to periodically review this notice for the latest information on our privacy practices.
Qualifications & exceptions
The advance notice is promised for “significant” changes only.
Not stated here
The notice does not say how far in advance changes are announced.
Legal Rights & Agreement Rules · Restriction or exception
Using Uber’s services after an update counts as consent to the updated notice, to the extent permitted by law
Uber says use of its services after an update constitutes consent to the updated notice to the extent permitted by law.
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Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.