Account & Service Control · Restriction or exception
You must be of legal age or have parental consent; Adobe ID requires age 13 or older
By using the Services or Software you affirm you are of legal age to enter into the Terms, or, if not, that you have obtained parental or guardian consent. You must be 13 or older to register for an Adobe ID. Schools and their personnel may deploy Services to children under 13, consistent with the separate K-12 and Higher Education Additional Terms for Student Data.
Supporting quotations
By using the services or the software, you affirm that you are of legal age to enter into the terms, or, if you are not, that you have obtained parental or guardian consent to enter into the terms.
You must be 13 or older to register for an Adobe ID. Schools and their personnel may deploy Services to children under 13 consistent with the K-12 (Primary and Secondary) and Higher Education Additional Terms for Student Data
Qualifications & exceptions
The under-13 allowance is for schools and their personnel deploying Services, and is tied to the linked K-12 and Higher Education Additional Terms for Student Data.
Not stated here
The K-12 and Higher Education Additional Terms for Student Data are linked but not part of this document.
Account & Service Control · Permission or license
Receiving an Entitlement from a Business makes you a Business User; the Business can control your profile and Content
If you received an Entitlement (the right to use, access and consume the Services and Software) from a Business under one of Adobe’s business plans (such as Creative Cloud for Teams, Creative Cloud for Enterprise or Document Cloud), you are a Business User of that Business, your Adobe profile for that Entitlement is a Business Profile, and "you" in the Terms means the Business and its Business Users as applicable. Business here includes any commercial entity, government entity, non-profit organization or educational institution. As a Business User you agree that Adobe may give the Business the ability to access, use, remove, retain and control your Business Profile and all Content in it, whether uploaded or imported before or after the Terms were last updated; that your use is governed by the Business’s agreement with Adobe; and that Adobe may provide your personal information to the Business. Users added to a Business’s Admin Console for complimentary Entitlements (Complimentary Services) are also Business Users. If you get Entitlements from several Businesses you may have separate Business Profiles for each. Any other agreements or obligations you have with a Business may affect your Business Profile or Content, and Adobe is not responsible for your violation of them.
Supporting quotations
If you received an “Entitlement” (which is defined as the right to use, access, and consume the Services and Software) from an organization or group, including but not limited to a business or any other commercial entity, government entity, non-profit organization, or educational institution (each, a “Business”) under one of Adobe’s business plans (such as Creative Cloud for Teams, Creative Cloud for Enterprise, or Document Cloud), then (A) you are a “Business User” of such Business; (B) your Adobe profile associated with such Entitlement is a “Business Profile”; and (C) all references to “you” in the Terms will mean such Business and its Business Users, as applicable.
If you are a Business User, you agree that, due to your receipt of Entitlements from such Business, (1) Adobe may provide such Business with the ability to access, use, remove, retain, and control your Business Profile and all Content therein whether uploaded or imported before or after the date the Terms were last updated; (2) your use of the Services and Software is governed by such Business’s agreement with Adobe; and (3) Adobe may provide your personal information to such Business.
Access to complimentary Entitlements (“Complimentary Services”) may be provided to any users added to a Business’s Admin Console (as defined in the [Business Customers Additional Terms](http://www.adobe.com/go/business_terms#_dnt#_nohtml) set forth in Section 1.2) and such users would be considered Business Users.
If you are a Business User with Entitlements from multiple Businesses, you may have separate Business Profiles associated with each Business. As a Business User, you may have different agreements with or obligations to a Business, which may affect your Business Profile or your Content (defined in 4.1). Adobe is not responsible for any violation by you of such agreements or obligations.
“Content” means any text, information, communication, or material, such as audio files, video files, electronic documents, or images, that you upload, import into, embed for use by, or create using the Services and Software.
Qualifications & exceptions
Applies only to people who received an Entitlement from a Business; people with only a personal plan are Personal Users (see the Personal User card).
"Content" is defined in section 4.1 as material you upload, import into, embed for use by, or create using the Services and Software.
The Admin Console meaning is given in the linked Business Customers Additional Terms, which are not supplied here.
Not stated here
What the Business’s own agreement with Adobe requires or allows is not stated here.
The Business Customers Additional Terms that define the Admin Console are not supplied.
Account & Service Control · User right or choice
Personal Users keep sole control of account Content, subject to the Privacy Policy; dual status is possible
If you did not receive Entitlements from a Business (for example you subscribed to a Creative Cloud for individuals plan), you are a Personal User, your Adobe profile is a personal profile, and you maintain sole access and control over all Content in your personal account or profile, except as otherwise indicated in the Privacy Policy. "You" then means you as an individual. If you receive Entitlements both through a personal plan and from a Business, you are both: a Personal User when using the Entitlements from your personal plan, and a Business User when using those provided by the Business.
Supporting quotations
If you did not receive Entitlements from a Business (e.g., you subscribed to a Creative Cloud for individuals plan and received Entitlements through this plan), then (a) you are a “Personal User”; (b) your Adobe profile is a personal profile; (c) you maintain sole access and control over all Content in your personal account or personal profile (except as otherwise indicated in the Privacy Policy); and (d) all references to “you” in the Terms will mean you as an individual.
If you receive Entitlements through a personal plan and from a Business, then you are both a Personal User and a Business User. You are a Personal User when you utilize the Entitlements you obtained through your personal plan, and you are a Business User when you utilize your Entitlements provided by a Business.
Qualifications & exceptions
The sole-control statement is limited by "except as otherwise indicated in the Privacy Policy".
Not stated here
What the Privacy Policy indicates is not part of this document, so the extent of that exception is unknown.
Account & Service Control · Permission or license
A Business may roll your work-email account into its account and take control after prior notice
If you create an Adobe account with an email address provided or assigned by a Business (such as a work email), and the Business establishes a direct relationship with Adobe, the Business may, with prior notice from the Business or Adobe, roll your account into the Business’s account. The Business may then access the account, take control over it and any Content in it whether stored, uploaded or imported before or after the Terms were last updated, and recommend moving non-Business Content to a new account using a non-Business email address. You also acknowledge that Adobe may provide your personal information (such as name, email address and Entitlement information) to the Business, including its administrator, and Adobe may share information about the Business, such as the administrator’s name and email address, with a Business User. If you do not want a Business to access, use, remove, retain or control an account or profile, do not use a Business email address with it.
Supporting quotations
As a Personal User or a Business User, you may create an Adobe account using an email address provided or assigned to you by a Business (such as your work email address). If the Business establishes a direct relationship with us, they may want to add your account to such relationship. If this happens, the Business may, with prior notice from the Business or us, roll your account into the Business’s account.
This means the Business may (A) access the account; (B) take control over the account and any Content therein whether stored, uploaded, or imported before or after the date the Terms were last updated; and (C) recommend any non-Business Content associated with such account to be moved to a new account that utilizes an email address not associated with such Business.
You, as a Personal User with an Adobe account assigned to a Business or a Business User, also acknowledge that Adobe may provide your personal information to such Business (including, for clarity, sharing your information with an administrator of your Business), such as your name, email address and Entitlement information.
If you do not want a Business to access, use, remove, retain, or control an account or profile, then do not use a Business email address with that account.
Adobe may share information about the Business, such as name and email address of the administrator, to a Business User.
Qualifications & exceptions
Applies to Personal Users and Business Users who use a Business-provided email address for the account.
The roll-up needs the Business to establish a direct relationship with Adobe and requires prior notice.
Account & Service Control · Permission or license
Free, complimentary and trial access is governed by the Terms and Adobe may end it without notice
Adobe may provide free memberships, Complimentary Services, offers and trial subscriptions in its sole discretion. Access provided for free, as Complimentary Services or for trial purposes is governed by the Terms. At any time before or during the free, complimentary or trial period, Adobe may in its sole discretion end that access without prior notice and without any liability to you, to the extent permitted under applicable law, for any reason, including to prevent abuse. After the period expires you may continue in a paid subscription, if available, or as otherwise permitted by Adobe.
Supporting quotations
Adobe may provide free memberships, Complimentary Services, offers, and trial subscriptions in its sole discretion. If access to the Services and Software is provided to you for free, Complimentary Services, or for trial purposes, such access is governed by the Terms.
At any time prior to or during the free, Complimentary Services, or trial period, Adobe may, in its sole discretion, terminate that access without prior notice and without any liability to you, to the extent permitted under applicable law, for any reason, including to prevent abuse of the free, Complimentary Services, or trial access.
After the free, Complimentary Services, or trial access period expires, you may continue using the Services or Software in a paid subscription, if available, or as otherwise permitted by Adobe.
We may offer our products and services to you at no charge, like free memberships or trial subscriptions.
Qualifications & exceptions
The no-liability statement applies "to the extent permitted under applicable law".
Account & Service Control · Restriction or exception
Educational Versions are limited to eligible educational users in the country where they qualify
If Adobe designates Services and Software for educational users (an Educational Version), you may use it only if you meet the eligibility requirements on the linked eligibility page. You may install and use it only in the country where you are qualified as an educational user; if you reside in the EEA, "country" means the EEA.
Supporting quotations
(B) Education Version. If we designate the Services and Software to be for use by educational users (“Educational Version”), then you may use the Educational Version only if you meet the eligibility requirements stated at [https://www.adobe.com/go/primary-secondary-institution-eligibility-guidelines](https://www.adobe.com/go/primary-secondary-institution-eligibility-guidelines#_dnt#_nohtml). You may install and use the Educational Version only in the country where you are qualified as an educational user.
If you reside in the EEA, then the word “country” in the prior sentence means the EEA.
Qualifications & exceptions
The country limit uses the EEA as the unit for EEA residents.
Not stated here
The eligibility guidelines are linked but not supplied.
Account & Service Control · Restriction or exception
You are responsible for all activity on your account and may not share account information or use another’s account
You, as a Personal User or a Business User, are responsible for all activity that occurs through your account, even if the activity is not by you or is without your knowledge or consent. You may not share your account information, whether intentionally or unintentionally, except with an authorized account administrator, and you may not use another person’s account. Your account administrator may use your account information to manage your use of and access to the Services and Software.
Supporting quotations
You, as a Personal User or a Business User, are responsible for all activity that occurs via your account even if that activity is not by you or is without your knowledge or consent.
You may not (A) share your account information (except with an authorized account administrator), whether intentionally or unintentionally; or (B) use another person’s account.
Your account administrator may use your account information to manage your use and access to the Services and Software.
Qualifications & exceptions
The sharing prohibition has one stated exception: an authorized account administrator.
Account & Service Control · Restriction or exception
You must use the Services responsibly; the conduct list gives examples and includes violating applicable law
You must use the Services and Software responsibly and not misuse them. The Terms then list examples of what you must not do (the list is introduced with "for example"). The list includes violating applicable law. The summary says Adobe products should not be used for things like selling or sharing accounts, generating illegal content, creating fake accounts or committing fraud.
Supporting quotations
You must use the Services and Software responsibly and not misuse the Services and Software. For example, you must not:
6.22 violate applicable law.
Adobe products should be used responsibly, and not used for things like selling or sharing accounts, generating illegal content, creating fake accounts, or committing fraud.
Qualifications & exceptions
The numbered items are examples and are not described as an exhaustive list.
Account & Service Control · Restriction or exception
You must not let others use your account or offer the Services as a hosted, outsourced or service-bureau service
Among the things you must not do: enable or allow others to use the Services and Software through your account information (6.3), and offer, use, or permit the use of or access to the Services and Software in a computer services business, third-party outsourcing service, on a membership or subscription basis, on a service bureau basis, on a time-sharing basis, as part of a hosted service, or on behalf of any third party (6.4).
Supporting quotations
6.3 enable or allow others to use the Services and Software using your account information;
6.4 offer, use, or permit the use of or access to the Services and Software in a computer services business, third-party outsourcing service, on a membership or subscription basis, on a service bureau basis, on a time-sharing basis, as a part of a hosted service, or on behalf of any third party;
Qualifications & exceptions
Section 5.1 separately restricts sharing account information, with an exception for an authorized account administrator.
Account & Service Control · Restriction or exception
You must not impersonate others or misrepresent your affiliation, including undisclosed sponsorship in reviews
Among the things you must not do: impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity, including by not disclosing an applicable sponsorship or endorsement relationship when you leave a review (6.11).
Supporting quotations
6.11 impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity, including not disclosing an applicable sponsorship or endorsement relationship when you leave a review;
Account & Service Control · Restriction or exception
You must not send spam or run phishing or fraud, or place advertisements in the Services without prior written approval
Among the things you must not do: engage in chain letters, junk mail, pyramid schemes, phishing, spamming or other unsolicited messages (6.15); engage in fraudulent activities, such as payment and refund fraud (6.16); and place an advertisement of any products or services in the Services except with Adobe’s prior written approval (6.17).
Supporting quotations
6.15 engage in chain letters, junk mail, pyramid schemes, phishing, spamming, or other unsolicited messages;
6.16 engage in fraudulent activities, such as payment and refund fraud;
6.17 place an advertisement of any products or services in the Services except with our prior written approval;
Qualifications & exceptions
The advertising restriction has one stated exception: Adobe’s prior written approval.
Account & Service Control · Restriction or exception
You must not manipulate the Services, create accounts to violate the Terms or evade termination, or frame the Services
Among the things you must not do: artificially manipulate or disrupt the Services and Software, such as manipulating appreciations on Behance or driving users to third-party sites (6.19); create Adobe accounts for the purpose of violating the Terms or Adobe’s policies (or other actions taken by Adobe), including creating fake accounts or circumventing account termination (6.20); and manipulate or display the Services and Software using framing or similar navigational technology (6.21).
Supporting quotations
6.19 artificially manipulate or disrupt the Services and Software (such as manipulating appreciations on Behance or driving users to third-party sites);
6.20 create Adobe accounts for the purpose of violating the Terms or our policies (or other types of actions taken by Adobe), including, but not limited to, creating fake accounts, or for circumventing account termination;
6.21 manipulate or otherwise display the Services and Software by using framing or similar navigational technology; or
Account & Service Control · Permission or license
Adobe may immediately terminate or suspend your access in its sole discretion on seven listed grounds
Unless stated in the Product Specific Terms, Adobe may at any time immediately terminate or suspend your right to use and access the Services and Software if, in Adobe’s sole discretion: (A) you breach any provision of the Terms, or act in a way that clearly shows you do not intend to or cannot comply; (B) you fail to pay fees on time; (C) you abuse, threaten, bully or harass Adobe or its personnel, in which case Adobe may instead suspend or restrict access; (D) you have repeatedly made bad-faith or unreasonable complaints and continue after being asked to stop, in which case Adobe may instead suspend or restrict access; (E) continuing to provide the Services to you would violate applicable law; (F) Adobe elects to discontinue the Services and Software in whole or part because it becomes impractical to offer them in your region due to a change of law or other reason; or (G) there has been an extended period of inactivity in your free account. Separately, section 3.7 lets Adobe end free, complimentary or trial access at any time without prior notice.
Supporting quotations
Unless stated in the Product Specific Terms, we may at any time immediately terminate or suspend your right to use and access the Services and Software if in Adobe's sole discretion:
(A) you breach any provision of the Terms (or act in a manner that clearly shows you do not intend to, or are unable to, comply with the Terms);
(B) you fail to make the timely payment of fees for the Services and Software, if any;
(C) you physically, verbally, or through other means abuse, threaten, bully, or harass us or our personnel (in such circumstances, we may alternatively suspend or restrict your access to the Services and Software);
(D) you have repeatedly made complaints in bad faith or without a reasonable basis, and continue to do so after we have asked you to stop (in such circumstances, we may alternatively suspend or restrict your access to the Services or Software);
(E) continuing to provide the Software or Services to you would violate any applicable law;
(F) we elect to discontinue the Services and Software, in whole or in part if it becomes impractical for us to continue offering Services in your region due to change of law, or other reason; or
(G) there has been an extended period of inactivity in your free account.
At any time prior to or during the free, Complimentary Services, or trial period, Adobe may, in its sole discretion, terminate that access without prior notice and without any liability to you, to the extent permitted under applicable law, for any reason, including to prevent abuse of the free, Complimentary Services, or trial access.
Qualifications & exceptions
Stated as "unless stated in the Product Specific Terms" and as Adobe’s sole-discretion judgment.
For grounds (C) and (D), Adobe may alternatively suspend or restrict access.
Not stated here
What counts as an "extended period of inactivity" in a free account is not stated.
Account & Service Control · Procedure
If you think your account was deactivated in error, you can appeal through the login process or Transparency Center
If you believe your Adobe Account has been deactivated in error, you may submit an appeal by following the process shown when you try to log in or through Adobe’s Transparency Center. For related questions you can contact Adobe Customer Care.
Supporting quotations
If you believe your Adobe Account has been deactivated in error, you may submit an appeal by following the process outlined when you attempt to log into your account or at our
If you have any related questions, please contact
Not stated here
The appeal process and any timeframe are described on linked pages that are not supplied.
Account & Service Control · Permission or license
Adobe may modify or discontinue Services without liability, with best-efforts notice of detrimental paid changes
Adobe may modify, update or discontinue the Services and Software, including any portion or feature, at any time without liability to you or anyone else, and says such changes may be detrimental or diminish value to you. For changes to paid offerings that, in Adobe’s reasonable discretion, are detrimental or materially diminish value to you, Adobe will make reasonable commercial efforts to notify you. If Adobe discontinues a Service or Software in its entirety, it will use reasonable commercial efforts to allow you to transition your Content, and it may provide a pro rata refund of unused prepaid fees for that Service or Software.
Supporting quotations
We may modify, update, or discontinue the Services and Software (including any portions or features), which modifications, updates or discontinuations may, for clarity, be detrimental or result in a diminishment of value to you, at any time, without liability to you or anyone else.
For changes to paid offerings that, in Adobe’s reasonable discretion, are detrimental or result in a material diminishment of value to you, we will make reasonable commercial efforts to notify you of such modification, update, or discontinuation.
If we discontinue the Services or Software in its entirety, we will use reasonable commercial efforts to allow you to transition your Content, and we may provide you with a pro rata refund for any unused fees for that Service or Software that you prepaid.
Qualifications & exceptions
Notice applies only to paid-offering changes that Adobe, in its reasonable discretion, finds detrimental or materially diminishing, and only as reasonable commercial efforts.
The refund on full discontinuation is something Adobe "may" provide, not a stated commitment.