Published and effective October 3, 2025; replaces prior versions, rolling out globally
This version of the Adobe General Terms of Use states it was published and became effective on October 3, 2025, and replaces and supersedes all prior versions. An introductory notice says the terms were rewritten to be easier to understand and will be rolled out to customers globally over the following several weeks.
Supporting quotations
Published October 3, 2025. Effective as of October 3, 2025. These General Terms of Use replace and supersede all prior versions.
Over the next several weeks we will roll these terms out to customers globally.
Qualifications & exceptions
The rollout statement is a general notice about how the update reaches customers; the document does not say on which date any particular customer or region is moved to this version.
Not stated here
How the several-week rollout maps to specific customers, products or regions is not stated.
Legal Rights & Agreement Rules · Context
Plain-language summaries are not legally binding; only the terms are
Adobe says it provides summaries as a helpful overview of what you are agreeing to, but only the terms themselves are legally binding, not the summaries.
Supporting quotations
we are providing summaries as a helpful overview of what you’re agreeing to. Only the terms themselves are legally binding, not these summaries.
Legal Rights & Agreement Rules · Context
General Terms plus Product Specific Terms govern Services and Software; a separate agreement controls conflicts
The General Terms, together with any applicable Product Specific Terms (a section 1.2 reference), are collectively the Terms. They govern your use of and access to Adobe websites, web-based applications and products, customer support, discussion forums and other interactive areas or services, and services such as Creative Cloud (the Services), and your installation and use of included software such as mobile and desktop applications, Sample Files and Content Files, scripts, instruction sets and related documentation (the Software). If you have agreed to the Subscription and Cancellation Terms, those are also part of the Terms, but they do not apply if you use the Services and Software through Adobe’s Value Incentive Plan (VIP) program; the rest of the Terms still do. If you have entered into another agreement with Adobe concerning specific Services and Software, that agreement controls where it conflicts with the Terms.
Supporting quotations
These General Terms of Use (“General Terms”), along with any applicable Product Specific Terms (see section 1.2 (Product Specific Terms) below) (collectively, the “Terms”) govern your use of and access to our websites, web-based applications and products, customer support, discussion forums or other interactive areas or services, and services such as Creative Cloud (collectively, the “Services”) and your installation and use of any software that we include as part of the Services, including, without limitation, mobile and desktop applications, Sample Files and Content Files (defined below), scripts, instruction sets, and related documentation (collectively, the “Software”)
If you have agreed to the Subscription and Cancellation Terms
then such terms are also considered part of the Terms. If you are using and accessing the Services and Software through Adobe’s Value Incentive Plan (“VIP”) program, then the Subscription and Cancellation Terms do not apply to you, but the remainder of the Terms will govern your use of and access to the Services and Software. If you have entered into another agreement with us concerning specific Services and Software, then the terms of that agreement control where it conflicts with the Terms.
Qualifications & exceptions
The Subscription and Cancellation Terms apply only if you have agreed to them, and not to VIP-program users.
The conflict rule covers only another agreement with Adobe about specific Services and Software, and only where it conflicts.
Not stated here
The content of the Product Specific Terms and the Subscription and Cancellation Terms is not part of this document.
Legal Rights & Agreement Rules · Context
Contracting entity and governing law depend on where you live; local-law rights are not limited where prohibited
Which Adobe company you contract with and which law governs depend on where you live. If you reside in North America (including the United States, Canada, Mexico, U.S. territories and possessions, and U.S. military bases wherever located), your relationship is with Adobe Inc. and California law governs, unless preempted by U.S. federal law and without regard to conflict-of-law rules. If you reside outside North America or Japan, your relationship is with Adobe Systems Software Ireland Limited and Irish law governs, unless preempted by local law. If you reside in Japan, your relationship is with Adobe KK and Japanese law governs, without regard to conflict-of-law rules. For customers in Australia, the Irish entity acts as authorized agent for Adobe Systems Pty Ltd. Separately, the terms say you may have additional rights under your local law and that Adobe does not seek to limit those rights where it is prohibited to do so by law. In the Terms, "Adobe", "us", "we" and "our" mean whichever of the four Adobe entities applies.
Supporting quotations
The country and law(s) that this agreement falls under depends on where you live.
If you reside in North America (inclusive of the United States, Canada, Mexico, United States territories and possessions, and United States military bases, wherever located), your relationship is with Adobe Inc., a United States company, and the Terms are governed by, and construed and interpreted in accordance with, the laws of the State of California, U.S.A., unless preempted by U.S. federal law, without regard to conflict of law rules.
If you reside outside of North America or Japan, your relationship is with Adobe Systems Software Ireland Limited, and the Terms are governed by, and construed and interpreted in accordance with, the laws of Ireland, unless preempted by local law.
If you reside in Japan, your relationship is with Adobe KK, a Japanese company, and the Terms are governed by, and construed and interpreted in accordance with, the laws of Japan, without regard to conflict of law rules.
For customers in Australia, Adobe Systems Software Ireland Limited is acting as an authorized agent of Adobe Systems Pty Ltd.
You may have additional rights under your local law. We do not seek to limit those rights where it is prohibited to do so by law.
For purposes of the Terms, “Adobe,” “us,” “we,” and “our” mean either Adobe Inc., Adobe Systems Software Ireland Limited, Adobe Systems Pty Ltd., or Adobe KK, as applicable.
Qualifications & exceptions
California law applies "unless preempted by U.S. federal law"; Irish law applies "unless preempted by local law".
The additional-local-rights sentence is limited to rights that the law prohibits Adobe from limiting.
Legal Rights & Agreement Rules · Context
Product Specific Terms govern over the General Terms where they conflict; services licensed, not sold
The Services and Software are licensed, not sold, to you, and may also be subject to one or more additional terms (Product Specific Terms, also called Additional Terms). If the General Terms and the Product Specific Terms conflict, the Product Specific Terms govern in relation to those Services or Software. The plain-language summary says product-specific terms always override the general terms; the operative text applies that to conflicts, for the Services or Software the product terms cover. Product Specific Terms can change as described in section 1.5 (Updates to Terms).
Supporting quotations
These are general terms of use that apply to all of Adobe’s products. However, there may also be terms that are specific to the products you use. Product-specific terms always override the general terms.
Our Services and Software are licensed, not sold, to you, and also may be subject to one or more of the additional terms below (“Product Specific Terms”). If there is any conflict between the terms in the General Terms and the Product Specific Terms, then the Product Specific Terms govern in relation to those Services or Software. The Product Specific Terms are subject to change as described in section 1.5 (Updates to Terms) below. Product Specific Terms may also be referred to as Additional Terms.
Qualifications & exceptions
The override operates only where there is an actual conflict and only for the Services or Software the Product Specific Terms cover.
Only the operative text is legally binding; the summary is not.
Not stated here
The content of each Product Specific Terms document is linked from this page but is not part of the supplied text.
Legal Rights & Agreement Rules · Context
Product Specific Terms are listed for Acrobat, Express, Lightroom, Frame.io and other creative and document products
Section 1.2 lists separately linked Product Specific Terms for these products: Adobe Acrobat Services (DC APIs), Adobe Acrobat Sign, Adobe ColdFusion, Document Cloud, Adobe Express, Photoshop Express, Lightroom, Frame.io, Adobe Spark, Fuse, Project Aqua, Medium and InDesign Server. Which of them applies to you depends on the Services or Software you use; the linked terms are not part of this document.
Supporting quotations
Adobe Acrobat Services (DC APIs)
Adobe Acrobat Sign
Adobe ColdFusion
Document Cloud
Adobe Express
Photoshop Express
Lightroom
Frame.io
Adobe Spark
Fuse
Project Aqua
Medium
InDesign Server
Not stated here
The text of each linked Product Specific Terms document is not supplied here, so what they add or change is unknown.
Legal Rights & Agreement Rules · Context
Product Specific Terms also listed for Fonts, Stock, Substance 3D, Generative AI, Behance, Business, K-12 and Software
Section 1.2 also lists separately linked Product Specific Terms for: Adobe Fonts, Adobe Stock, Adobe Stock Contributor, Adobe Substance 3D Assets, Adobe Substance 3D Community Assets, Demo Assets, Adobe Generative AI, Adobe Developer, Adobe Collaboration Space, Behance, Business Customers, K-12 and Higher Education, and Software. Which of them applies to you depends on the Services or Software you use; the linked terms are not part of this document.
Supporting quotations
Adobe Fonts
Adobe Stock
Adobe Stock Contributor
Adobe Substance 3D Assets
Adobe Substance 3D Community Assets
Demo Assets
Adobe Generative AI
Adobe Developer
Adobe Collaboration Space
Behance
Business Customers
K-12 and Higher Education
Software
Not stated here
The text of each linked Product Specific Terms document (including Adobe Generative AI and Business Customers) is not supplied here, so what they add or change is unknown.
Legal Rights & Agreement Rules · Company practice
Adobe may change the Terms; important changes are notified and do not apply to earlier disputes
Adobe may change the Terms from time to time, from cleaning up typos to changes in policy. If it makes any important changes, it will notify you (the summary adds: important changes to the terms or to your subscription). Changes do not apply to any dispute between you and Adobe arising before the date the revised Terms were posted, or when they otherwise become effective. You are asked to review the Terms regularly. If you do not agree to the amended Terms, you must stop using the Services and Software and, if applicable, cancel your subscription.
Supporting quotations
We may make changes to the Terms from time to time ranging from cleaning up typos to changes in policy. If we make any important changes, we will notify you.
Any such changes will not apply to any dispute between you and Adobe arising prior to the date on which we posted the revised Terms incorporating such changes, or when the Terms otherwise become effective.
Please review the Terms regularly. If you do not agree to the amended Terms, you must stop using our Services and Software and, if applicable, cancel your subscription.
We’ll notify you when there are important changes to these terms or to your subscription.
Qualifications & exceptions
The notification promise covers "important changes"; the text does not say how notice is given or what counts as important.
The rule for earlier disputes turns on the posting date or other effective date of the revised Terms.
Not stated here
The method and timing of notice for important changes are not stated here.
Legal Rights & Agreement Rules · Context
Where required by law, a data processing agreement applies; the EU DPA covers EEA and UK personal data
In some countries the law requires Adobe to have a data protection agreement with you if it handles Personal Data for you as part of the Services and Software. The Terms name two such agreements. The European Union Data Processing Agreement (DPA) applies where you provide Personal Data collected from individuals in the European Economic Area and the UK and where you are a Controller and Adobe is a Processor under the GDPR or its UK successor.
Supporting quotations
In some countries, the law requires that we put a data protection agreement in place with you if we handle Personal Data (as defined in the applicable agreement) for you as part of our Services and Software.
The DPA terms apply where you provide Personal Data (as defined in the DPA) collected from individuals from countries in the European Economic Area (“EEA”) and the UK and where you are a “Controller” and Adobe is a “Processor” under the General Data Protection Regulation (EU) 2016/679 (“GDPR”) or any successor for the GDPR associated with the withdrawal of the United Kingdom from the EU.
Qualifications & exceptions
The DPA applies only where you are the Controller and Adobe the Processor for that data.
The second agreement, the Data Protection Terms for data from outside the EEA and the UK, is covered in the next section.
Not stated here
The DPA itself is linked but not supplied; "Personal Data" is defined there.
Legal Rights & Agreement Rules · Context
Data Protection Terms apply to Personal Data from outside the EEA and UK that Adobe processes on your behalf
The second data protection agreement, the Data Protection Terms, applies where you provide Personal Data collected from individuals outside the European Economic Area and the UK and where Adobe is Processing that data at your instruction and on your behalf. Terms such as "Personal Data" and "Processing" are defined in the Data Protection Terms, which are linked and not supplied here.
Supporting quotations
(B) Data Protection Terms. The Data Protection Terms apply where you provide Personal Data (as defined in the Data Protection Terms) collected from individuals outside of the EEA and the UK and where Adobe is Processing (as defined in the Data Protection Terms) this data at your instruction and on your behalf.
Qualifications & exceptions
Applies only where Adobe is processing the data at your instruction and on your behalf.
Not stated here
The Data Protection Terms are not supplied, so their contents are unknown.
Legal Rights & Agreement Rules · Restriction or exception
During free, complimentary or trial periods there are no warranties or support and the Services are provided as-is
During a free, Complimentary Services or trial period, no express or implied warranties apply to the Services and Software. All Services and Software are provided "as-is" with all defects, and no technical or other support is included.
Supporting quotations
During the free, Complimentary Services, or trial period, no express or implied warranties shall apply to the Services and Software; all Services and Software are provided “as-is” with all defects, and no technical or other support is included.
Qualifications & exceptions
Applies only during the free, complimentary or trial period.
Legal Rights & Agreement Rules · Restriction or exception
Third-party software and services are outside the Services and Software; your use is solely with the third party
Adobe may make third-party software and services, including plug-ins and extensions, available through the Services and Software as a convenience. They are not Services and Software as defined in the Terms, and your acquisition and use of them is solely between you and the third party. You are responsible for complying with all applicable third-party terms. The summary says Adobe is not responsible for these tools and they are governed by the third parties’ terms.
Supporting quotations
Adobe may make third-party software and services (including plug-ins and extensions) available to you through the Services and Software as a convenience. Third-party software and services are not Services and Software as defined in the Terms and your acquisition and use of such third-party software and services is solely between you and the third party.
You are responsible for complying with all applicable third-party terms.
Adobe isn’t responsible for these tools. They are governed by the terms of the third-party providers.
Not stated here
The linked third-party terms pages are not supplied.
Legal Rights & Agreement Rules · Restriction or exception
Adobe assumes no responsibility for losses from compromised credentials or ignored notices, or for lockouts
Adobe assumes no responsibility for any loss you sustain due to a compromise of your account login credentials, or your failure to follow or act on notices or alerts it sends to your email address or telephone number. It also assumes no responsibility if you cannot access your Adobe Account because you cannot provide the appropriate login credentials, such as a password, email address or telephone number.
Supporting quotations
Adobe assumes no responsibility for any loss that you may sustain due to a compromise of your account login credentials, or your failure to follow or act on any notices or alerts that we may send to your email address or telephone number.
We assume no responsibility if you are unable to access your Adobe Account because you cannot provide the appropriate login credentials, such as a password, email address, or telephone number.
Legal Rights & Agreement Rules · Restriction or exception
You must indemnify Adobe and related parties for claims arising from your Content, use, user interactions or violations
You will indemnify Adobe and its subsidiaries, affiliates, officers, agents, employees, partners and licensors from any claims, demands, losses or damages, including reasonable attorneys’ fees, arising out of or related to: (A) your Content, including Creative Cloud Customer Fonts; (B) your use of the Services and Software, as applicable; (C) your interactions with any other users, including Third-Party Entitlement Holders; or (D) your violation of the Terms (each a "Matter").
Supporting quotations
You will indemnify us and our subsidiaries, affiliates, officers, agents, employees, partners, and licensors from any claim(s), demand(s), loss(es), or damage(s), including reasonable attorneys’ fees, arising out of, or related to:
(A) your Content, including, but not limited to Creative Cloud Customer Fonts;
(B) your use of the Services and Software (as applicable);
(C) your interactions with any other users (including Third-Party Entitlement Holders); or
(D) your violation of the Terms (“Matter”).
Qualifications & exceptions
The obligation covers claims "arising out of, or related to" the four listed matters.
Not stated here
"Third-Party Entitlement Holders" is not defined in the text supplied.
Legal Rights & Agreement Rules · Restriction or exception
Adobe controls the defense of indemnified Matters with its own counsel and you must cooperate
Adobe has the right to control the defense of any Matter subject to your indemnification with counsel of its own choosing, and you must fully cooperate with Adobe in the defense of any Matter.
Supporting quotations
We have the right to control the defense of any Matter subject to indemnification by you with counsel of our own choosing. You will fully cooperate with us in the defense of any Matter.
Qualifications & exceptions
Applies to Matters subject to indemnification by you.
Legal Rights & Agreement Rules · Restriction or exception
Services are “AS-IS” unless Product Specific Terms say otherwise; warranties are disclaimed as far as the law permits
Unless stated in the Product Specific Terms, the Services and Software are provided "AS-IS". To the maximum extent permitted by law, Adobe, its affiliates and third-party providers (the Covered Parties) disclaim all warranties, express or implied, including implied warranties of non-infringement, merchantability and fitness for a particular purpose. They make no commitments about the content within the Services. They also disclaim any warranty that the Services and Software will meet your requirements or be constantly available, uninterrupted, timely, secure or error-free; that results will be effective, accurate or reliable; that quality will meet your expectations; or that errors or defects will be corrected.
Supporting quotations
Unless stated in the Product Specific Terms, the Services and Software are provided “AS-IS.” To the maximum extent permitted by law, Adobe, its affiliates, and third-party providers (“Covered Parties”)
disclaim all warranties, express or implied, including the implied warranties of non-infringement, merchantability, and fitness for a particular purpose.
The Covered Parties make no commitments about the content within the Services.
The Covered Parties further disclaim any warranty that (A) the Services and Software will meet your requirements or will be constantly available, uninterrupted, timely, secure, or error-free; (B) the results obtained from the use of the Services and Software will be effective, accurate, or reliable; (C) the quality of the Services and Software will meet your expectations; or (D) any errors or defects in the Services and Software will be corrected.
Qualifications & exceptions
The disclaimer is "unless stated in the Product Specific Terms" and "to the maximum extent permitted by law".
Not stated here
Product Specific Terms that might state warranties are not supplied here.
Legal Rights & Agreement Rules · Restriction or exception
You use the Services at your own risk and are solely responsible for damage to your computer or loss of data
The Covered Parties specifically disclaim all liability for any actions resulting from your use of the Services and Software. You may use and access them at your own discretion and risk, and you are solely responsible for any damage to your computer system or loss of data that results from using or accessing them.
Supporting quotations
The Covered Parties specifically disclaim all liability for any actions resulting from your use of any Services and Software. You may use and access the Services and Software at your own discretion and risk, and you are solely responsible for any damage to your computer system or loss of data that results from the use of and access to any Service and Software.
Legal Rights & Agreement Rules · Restriction or exception
No liability for indirect or consequential damages, except gross negligence, intentional misconduct, death or injury
Unless stated in the Product Specific Terms, in no event are the Covered Parties liable to you or anyone else for special, incidental, indirect, consequential, moral, exemplary or punitive damages, regardless of cause, including losses from loss of use, data, reputation, revenue or profits, under any theory of liability, or arising out of or in connection with your use of or access to the Services and Software. Nothing in the Terms limits or excludes Adobe’s liability for gross negligence, intentional misconduct of Adobe or its employees, death or personal injury.
Supporting quotations
Unless stated in the Product Specific Terms, in no event shall the Covered Parties be liable to you or anyone else for any special, incidental, indirect, consequential, moral, exemplary or punitive damages whatsoever, regardless of cause, including losses and damages (A) resulting from loss of use, data, reputation, revenue, or profits; (B) based on any theory of liability, including breach of contract or warranty, negligence, or other tortious action; or (C) arising out of or in connection with your use of or access to the Services and Software.
Nothing in the Terms limits or excludes our liability for gross negligence, intentional misconduct of Adobe or its employees, death, or personal injury.
Qualifications & exceptions
The exclusion is "unless stated in the Product Specific Terms".
The carve-out covers gross negligence, intentional misconduct of Adobe or its employees, death and personal injury.
Legal Rights & Agreement Rules · Restriction or exception
Adobe’s total liability is capped at the greater of US $100 or three months of fees paid; suppliers have none
Adobe’s total liability in any matter arising out of or related to the Terms is limited to the greater of (A) US $100 or (B) the total amount you paid for access to the Services and Software during the three-month period before the event giving rise to the liability. Adobe’s suppliers have no liability in any matter arising out of or related to the Terms.
Supporting quotations
Our total liability in any matter arising out of or related to the Terms is limited to the greater of (A) US $100; or (B) the aggregate amount that you paid for access to the Services and Software during the three-month period preceding the event giving rise to the liability. Our suppliers will have no liability in any matter arising out of or related to the Terms.
Our suppliers will have no liability in any matter arising out of or related to the Terms.
Qualifications & exceptions
The cap is stated separately from the gross negligence, intentional misconduct, death and personal injury carve-out in section 10.1, which says nothing in the Terms limits liability for those.
Section 10.3 says the limits apply to the maximum extent permitted by law.
Legal Rights & Agreement Rules · Restriction or exception
Liability limits apply even if a remedy fails or Adobe knew of the risk, and the Terms are your exclusive remedy
The limitations and exclusions in section 10 apply to the maximum extent permitted by law even if a remedy does not fully compensate you or fails of its essential purpose, or if the Covered Parties knew or should have known about the possibility of damages. The Terms set out the Covered Parties’ entire liability and your exclusive remedy with respect to access and use of the Services and Software.
Supporting quotations
These limitations and exclusions in this section 10 (Limitation of Liability) apply to the maximum extent permitted by law even if (A) a remedy does not fully compensate you for any losses or fails of its essential purpose; or (B) the Covered Parties knew or should have known about the possibility of damages.
The Terms set forth the entire liability of the Covered Parties as well as your exclusive remedy with respect to access and use of the Services and Software.
Qualifications & exceptions
Applies "to the maximum extent permitted by law".
Legal Rights & Agreement Rules · Restriction or exception
Services may stop without notice after termination; indemnity, disclaimers, liability limits and dispute terms survive
Upon expiration or termination of the Terms, some or all of the Services and Software may cease to operate without prior notice. Your indemnification obligations, Adobe’s warranty disclaimers and limitations of liability, and the dispute resolution provisions in the Terms survive.
Supporting quotations
Upon the expiration or termination of the Terms, some or all of the Services and Software may cease to operate without prior notice.
Your indemnification obligations, our warranty disclaimers and limitations of liabilities, and the dispute resolution provisions stated in the Terms will survive.
Legal Rights & Agreement Rules · Restriction or exception
You must follow export and trade laws and may not upload export-controlled content without Adobe’s written approval
The Services and Software, and your use of them, are subject to the import, export and use laws, restrictions and regulations of the United States and other jurisdictions. By using them you agree to comply with those laws and warrant that you are not prohibited from receiving the Services and Software by the laws of any jurisdiction. You also agree not to upload or transmit any content that is controlled for export from the United States, including technical data controlled under the US International Traffic in Arms Regulations and technology controlled under the US Export Administration Regulations, without Adobe’s prior written approval.
Supporting quotations
The Services and Software, and your use of them, are subject to laws, restrictions, and regulations of the United States and other jurisdictions that govern the import, export, and use of the Services and Software.
By using the Services and Software, you agree to comply with all such laws, restrictions, and regulations, and you warrant that you are not prohibited from receiving the Services and Software by the laws of any jurisdiction.
Additionally, you agree not to upload to or transmit over any Services or Software any content that is controlled for export from the United States (including technical data controlled under the US International Traffic in Arms Regulations and technology controlled under the US Export Administration Regulations) without prior written approval from Adobe.
Qualifications & exceptions
The export-controlled content restriction has one stated exception: Adobe’s prior written approval.
Not stated here
The cited US regulations are named but not supplied here.
Legal Rights & Agreement Rules · Restriction or exception
Australian consumer-law rights are not excluded; liability for statutory guarantees may be limited to listed remedies
Nothing in the Terms is intended to exclude, restrict or modify any consumer rights under the Competition and Consumer Act 2010 (Cth) or any other legislation that cannot be excluded, restricted or modified by agreement. Where that Act or other legislation implies a condition, warranty or term, or provides statutory guarantees, in respect of goods or services supplied (if any), Adobe’s liability for breach is limited, at its election and to the extent it is able to do so, to: for goods, replacing them or supplying equivalent goods, repairing them, or paying the cost of replacing, acquiring equivalent goods or repairing; and for services, supplying the services again or paying the cost of having them supplied again.
Supporting quotations
Nothing in the Terms is intended to exclude, restrict, or modify any consumer rights under the Competition and Consumer Act 2010 (Cth) (“CCA”) or any other legislation which may not be excluded, restricted, or modified by agreement.
If the CCA or any other legislation implies a condition, warranty, or term into the Terms or provides statutory guarantees in connection with the Terms, in respect of goods or services supplied (if any), our liability for breach of such a condition, warranty, other term or guarantee is limited (at our election), to the extent it is able to do so: (A) in the case of supply of goods, our doing any one or more of the following: (1) replacing the goods or supplying equivalent goods; (2) repairing the goods; (3) paying the cost of replacing the goods or of acquiring equivalent goods; and (4) paying the cost of having the goods repaired; or (B) in the case of supply of services, our doing either or both of the following: (1) supplying the services again; and (2) paying the cost of having the services supplied again.
Qualifications & exceptions
The remedy limitation applies only "to the extent it is able to do so" under the legislation.
Applies to Australian consumer-law rights.
Legal Rights & Agreement Rules · Procedure
Adobe Customer Care is the first stop for most concerns
Adobe says its Customer Care is available to address most concerns you may have about the Services and Software, and gives a contact page for it. A concern Customer Care cannot resolve can become a "Claim" under section 14.1.
Supporting quotations
Adobe Customer Care is available to address most concerns that you may have regarding Adobe’s Services and Software.
Legal Rights & Agreement Rules · Procedure
Before any legal action you must send a written Notice of Claim and wait 30 days
If you have a concern or dispute that Adobe Customer Care cannot resolve (a "Claim"), you agree to first try to resolve it informally and in good faith by contacting Adobe and sending a written Notice of Claim to the address in section 18.2 (Adobe Inc., 345 Park Avenue, San Jose, California, 95110-2704, USA, Attention: General Counsel). The Notice must give fair notice of your identity, describe the nature and basis of your Claim and the relief you seek, including the specific amount of any monetary relief, and cannot be combined with a Notice of Claim for other individuals. Neither party may start legal action until 30 days after the Notice is received. The summary says to try the amicable route first.
Supporting quotations
If you have any concern or dispute that Adobe Customer Care is unable to resolve (“Claim”), you agree to first try to resolve the dispute informally and in good faith by contacting us and providing a written Notice of Claim to the address provided in section 18.2 (Notice to Adobe).
The Notice of Claim must provide Adobe with fair notice of your identity, a description of the nature and basis of your Claim, and the relief you are seeking, including the specific amount of any monetary relief you are seeking, and cannot be combined with a Notice of Claim for other individuals.
Neither party shall initiate legal action until 30 days after the Notice of Claim is received.
You may send notices to us at the following address: Adobe Inc., 345 Park Avenue, San Jose, California, 95110-2704, USA, Attention: General Counsel.
You agree to notify Adobe of any dispute and try to resolve it amicably.
Qualifications & exceptions
The 30-day wait runs from receipt of the Notice of Claim and applies to both parties.
Legal Rights & Agreement Rules · Restriction or exception
Unresolved Claims go to small claims court or final, binding arbitration, with exceptions and a 30-day opt-out
If a dispute related to your Claim is not resolved within 30 days of receipt of your Notice, any resulting legal actions must be resolved through either small claims court or final and binding arbitration, including any dispute about whether arbitration is required, subject to the exceptions set out in section 14.5. The agreement to arbitrate applies, without limitation, to all claims that arose or were asserted before the effective date of the Terms. The arbitrator, not any court or agency, has exclusive authority to decide disputes about the interpretation, applicability or enforceability of the Terms or their formation, including whether a dispute is subject to arbitration and whether any part of the Terms is void or voidable. Section 14.5 lets either party elect small claims court for eligible Claims and seek preliminary injunctive relief in court. Section 14.6 gives you the right to opt out of the arbitration and class action waiver provisions within the first 30 days of your use of the Services or the date of the last update to section 14, whichever is later.
Supporting quotations
If any dispute related to your Claim is not resolved within 30 days of receipt, any resulting legal actions must be resolved through either small claims court or final and binding arbitration, including any dispute about whether arbitration is required for the dispute, subject to the exceptions set forth below.
This agreement to arbitrate shall apply, without limitation, to all claims that arose or were asserted before the effective date of the Terms.
The arbitrator, and not any federal, state, or local court or agency, shall have the exclusive authority to resolve any dispute relating to the interpretation, applicability or enforceability of the Terms or formation of the Terms, including whether any dispute between us is subject to arbitration (i.e., the arbitrator will decide the arbitrability of any dispute) and whether all or any part of these Terms are void or voidable.
14.5 Exceptions to Arbitration – Small Claims and Injunctive Relief
Notwithstanding the foregoing, either party may elect to have any Claim that is subject to the jurisdiction of small claims court decided in small claims court in Santa Clara County, California, USA, or the county of your residence.
Additionally, either party shall be entitled to apply for preliminary injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction, such as in the event of your or others’ unauthorized access to or use of the Services or Software in violation of the Terms.
Within the first thirty (30) days of your use of the Services and Software or the date of the last update to section 14 (Dispute Resolution, Class Action Waiver, Arbitration Agreement) of the Terms, whichever is later, you have the right to opt out
If you opt out of these provisions, Adobe will also not be bound by them.
Qualifications & exceptions
The arbitration requirement is expressly "subject to the exceptions set forth below" (small claims and injunctive relief, section 14.5).
The opt-out in section 14.6 is a time-limited right; if you opt out, Adobe is also not bound by these provisions.
The agreement covers claims that arose or were asserted before the effective date of the Terms.
Legal Rights & Agreement Rules · Restriction or exception
Claims related to the Terms, Services or Software are permanently barred if not brought within one year
Claims related to the Terms, Services or Software are permanently barred if they are not brought within one year of the event resulting in the Claim.
Supporting quotations
Claims related to the Terms, Services, or Software are permanently barred if not brought within one year of the event resulting in the Claim.
Qualifications & exceptions
The year runs from the event resulting in the Claim.
Not stated here
How this one-year limit interacts with the 30-day Notice of Claim wait is not stated.
Legal Rights & Agreement Rules · Restriction or exception
You may resolve disputes only individually and may not bring or join class, consolidated or representative actions
You may only resolve disputes with Adobe on an individual basis, and you may not bring a claim as a plaintiff or class member in a class, consolidated or representative action. If any part of this class action waiver is found unenforceable or invalid as to a particular remedy, only that remedy is severed from the arbitration and may be sought in court, and the parties agree that adjudication of remedies not subject to arbitration is stayed pending the outcome of any arbitrable claims and remedies. Section 14.6 lets you opt out of the arbitration and class action waiver provisions within the stated 30-day window.
Supporting quotations
You may only resolve disputes with us on an individual basis, and you may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action.
Nonetheless, if any portion of this class action waiver is deemed unenforceable or invalid as to a particular remedy, then that remedy (and only that remedy) must be severed from the arbitration and may be sought in court. The parties agree, however, that any adjudication of remedies not subject to arbitration shall be stayed pending the outcome of any arbitrable claims and remedies.
you have the right to opt out of the arbitration and class action waiver provisions of section 14 (Dispute Resolution, Class Action Waiver, Arbitration Agreement) by sending us written notice
Qualifications & exceptions
The opt-out right in section 14.6 covers this waiver.
Legal Rights & Agreement Rules · Procedure
Arbitration provider and place depend on where you live: JAMS in California, SIAC in Singapore, or LCIA in London
If you reside in the Americas, JAMS administers the arbitration in Santa Clara County, California, USA, under its Streamlined Arbitration Rules and Procedures, and its Mass Arbitration Procedures and Guidelines for any action in which you are represented by a law firm or collection of firms that has filed at least 25 similar arbitration demands against Adobe within a year. If you reside in Australia, New Zealand, Japan, mainland China, Hong Kong, Macau, Taiwan, South Korea, India, Sri Lanka, Bangladesh, Nepal, or an ASEAN member state, the Singapore International Arbitration Centre administers the arbitration in Singapore under its Rules of Arbitration. Otherwise, the London Court of International Arbitration administers it in London under the LCIA Arbitration Rules.
Supporting quotations
If you reside in the Americas, JAMS will administer the arbitration in Santa Clara County, California, USA, pursuant to its Streamlined Arbitration Rules and Procedures and also its Mass Arbitration Procedures and Guidelines for any action in which you are represented by a law firm or collection of law firms that has filed at least 25 arbitration demands of a similar nature against Adobe within a year.
If you reside in Australia, New Zealand, Japan, mainland China, Hong Kong, Macau, Taiwan, South Korea, India, Sri Lanka, Bangladesh, Nepal, or a member state of the Association of Southeast Asian Nations (ASEAN), then the Singapore International Arbitration Centre (SIAC) will administer the arbitration in Singapore under its Rules of Arbitration, which rules are deemed to be incorporated by reference in this section.
Otherwise, the London Court of International Arbitration (LCIA) will administer the arbitration in London, UK under the LCIA Arbitration Rules.
Qualifications & exceptions
The Mass Arbitration Procedures apply only where a law firm or collection of firms has filed at least 25 similar demands against Adobe within a year.
Legal Rights & Agreement Rules · Procedure
Arbitration uses one mutually selected arbitrator, English, and the Terms prevail over provider rules
There will be one arbitrator whom you and Adobe mutually select. The arbitration is conducted in English, though a witness whose native language is not English may testify in that language with simultaneous translation into English at the expense of the party presenting the witness. Judgment on the award may be entered and enforced in any court of competent jurisdiction over you and Adobe. If the arbitration provider’s rules conflict with the Terms, including on assessing arbitration fees and costs, the Terms govern.
Supporting quotations
There will be one arbitrator that you and Adobe mutually select.
The arbitration will be conducted in the English language, but any witness whose native language is not English may give testimony in the witness’ native language, with simultaneous translation into English (at the expense of the party presenting the witness).
Judgment upon the award rendered may be entered and will be enforceable in any court of competent jurisdiction having jurisdiction over you and us.
In the event of a conflict between the rules of the arbitration provider and the Terms, including with respect to the assessment of the fees and costs of arbitration, the Terms will govern.
Qualifications & exceptions
The Terms prevail over provider rules in a conflict, including on fees and costs.
Legal Rights & Agreement Rules · User right or choice
Either party may choose small claims court for eligible Claims, even after arbitration is filed
Notwithstanding the arbitration requirement, either party may elect to have any Claim that falls within small claims court jurisdiction decided in small claims court in Santa Clara County, California, USA, or in the county of your residence. If a Claim is filed in arbitration that could have been brought in small claims court, the other party may give notice before an arbitrator is appointed that it wants small claims court; the arbitrator then administratively closes the case before assessing any fees and the claimant must proceed in small claims court. Disputes about whether a Claim qualifies are decided by the small claims court, not an arbitrator, and the arbitration stays closed unless that court decides the Claim should proceed in arbitration.
Supporting quotations
Notwithstanding the foregoing, either party may elect to have any Claim that is subject to the jurisdiction of small claims court decided in small claims court in Santa Clara County, California, USA, or the county of your residence.
If either party files a Claim in arbitration that could have been brought in small claims court, the other party may provide notice that it wants the case decided in small claims court before the appointment of an arbitrator, and the arbitrator shall administratively close the case before assessing any fees, and the party bringing the Claim must proceed in small claims court in lieu of arbitration.
Any dispute about whether a Claim qualifies for small claims court shall be resolved by that court, not by an arbitrator. In the event of any such dispute, the arbitration proceeding shall remain closed unless and until a decision by the small claims court that the Claim should proceed in arbitration.
If any dispute related to your Claim is not resolved within 30 days of receipt, any resulting legal actions must be resolved through either small claims court or final and binding arbitration, including any dispute about whether arbitration is required for the dispute, subject to the exceptions set forth below.
Qualifications & exceptions
The election applies to Claims subject to small claims court jurisdiction.
Notice to switch to small claims court must be given before an arbitrator is appointed.
Legal Rights & Agreement Rules · Restriction or exception
Either party may seek preliminary injunctive relief in court anywhere; other relief stays in arbitration or small claims
Either party may apply for preliminary injunctive remedies, or an equivalent type of urgent legal relief, in any jurisdiction, for example if you or others gain unauthorized access to or use of the Services or Software in violation of the Terms. If a party seeks both preliminary injunctive relief and other relief, it may go to court for the preliminary injunctive relief but must arbitrate its claims, or seek relief in small claims court, for all other forms of relief.
Supporting quotations
Additionally, either party shall be entitled to apply for preliminary injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction, such as in the event of your or others’ unauthorized access to or use of the Services or Software in violation of the Terms.
If a party has a dispute in which they seek to obtain both preliminary injunctive relief and other forms of relief, the party may go to court to seek preliminary injunctive relief but must arbitrate its claims or seek relief in small claims court for all other forms of relief.
Qualifications & exceptions
The court exception is for preliminary injunctive or equivalent urgent relief only.
Legal Rights & Agreement Rules · User right or choice
You can opt out of arbitration and the class action waiver within 30 days of first use or the last update to section 14
Within the first thirty days of your use of the Services and Software or the date of the last update to section 14, whichever is later, you have the right to opt out of the arbitration and class action waiver provisions of section 14 by sending written notice of your decision to the section 18.2 address or by email to ContractNotifications@adobe.com. If you opt out of these provisions, Adobe will also not be bound by them.
Supporting quotations
Within the first thirty (30) days of your use of the Services and Software or the date of the last update to section 14 (Dispute Resolution, Class Action Waiver, Arbitration Agreement) of the Terms, whichever is later, you have the right to opt out of the arbitration and class action waiver provisions of section 14 (Dispute Resolution, Class Action Waiver, Arbitration Agreement) by sending us written notice of your decision at the address set forth in section 18.2 (Notice to Adobe) or via email at ContractNotifications@adobe.com.
If you opt out of these provisions, Adobe will also not be bound by them.
Qualifications & exceptions
The window is 30 days from the later of first use or the last update to section 14.
Opting out also releases Adobe from these provisions.
Not stated here
The text does not say what dispute process applies once you have opted out.
Legal Rights & Agreement Rules · Permission or license
Adobe may audit a Business’s use of the Services up to once every 12 months and require it to fix any license shortfall
If you are a Business, Adobe may, no more than once every twelve months and on at least seven days’ prior notice, appoint its personnel or an independent third-party auditor bound to confidentiality to inspect your records, systems and facilities (manually, electronically or both) to verify that your installation and use of the Services or Software comply with the Terms. You must provide all records and information Adobe requests within thirty days of the request to verify use in conformity with your valid licenses. If the verification shows a shortfall in conformity with the licenses, you must immediately acquire any necessary licenses, subscriptions and applicable back maintenance and support, or take other applicable action, to remedy it. The summary says this does not apply to individuals using a personal (non-business) account or profile.
Supporting quotations
If you are a Business, then we may, no more than once every twelve (12) months, upon at least seven (7) days’ prior notice to you, appoint our personnel or an independent third-party auditor who is obliged to maintain confidentiality, to inspect (including manual inspection, electronic methods, or both) your records, systems, and facilities to verify that your installation and use of Services or Software comply with our Terms.
Additionally, you will provide us with all records and information requested by us within thirty (30) days of our request in order for us to verify that the installation and use of any and all Services and Software is in conformity with your valid licenses.
If the verification discloses a shortfall in conformity with the licenses for the Services and Software, you will immediately acquire any necessary licenses, subscriptions, and applicable back maintenance and support or other applicable action in order to remedy any such non-conformity(ies).
This doesn’t apply to individuals using their personal (non-business) account or profile.
If you received an “Entitlement” (which is defined as the right to use, access, and consume the Services and Software) from an organization or group, including but not limited to a business or any other commercial entity, government entity, non-profit organization, or educational institution (each, a “Business”) under one of Adobe’s business plans (such as Creative Cloud for Teams, Creative Cloud for Enterprise, or Document Cloud), then (A) you are a “Business User” of such Business; (B) your Adobe profile associated with such Entitlement is a “Business Profile”; and (C) all references to “you” in the Terms will mean such Business and its Business Users, as applicable.
Qualifications & exceptions
Applies to a Business; the summary says it does not apply to individuals using a personal account or profile.
Limited to once every twelve months and at least seven days’ prior notice.
Legal Rights & Agreement Rules · Restriction or exception
Services may be unavailable or blocked in some countries; users in China may not use the online services
Adobe’s webpages may be accessible worldwide, but that does not mean all Services and Software, or user-generated content, are available or legal in your country. Access to certain Services, features or Software may be blocked in certain countries. Users in China are not permitted to access or use any online services within the Services and Software and must purchase the Services and Software specifically made available to users in China for use in China. You are responsible for making sure your use is legal or available where you use them, and the Services and Software are not available in all languages.
Supporting quotations
Our webpages may be accessible worldwide, but this does not mean all Services and Software are available in your country or that user-generated content available via the Services and Software is legal or available in your country.
Access to certain Services (or certain Service features) or Software may be blocked in certain countries.
Users in China are not permitted to access or use any online services within our Services and Software and must purchase the Services and Software specifically made available to users in China for use in China.
It is your responsibility to make sure your use of the Services and Software is legal or available where you use them. Services and Software are not available in all languages.
Qualifications & exceptions
The China restriction applies to online services; China-specific Services and Software must be purchased for use in China.
Legal Rights & Agreement Rules · Context
The English version of the Terms is used for interpretation
The English version of the Terms is the version used when interpreting or construing the Terms.
Supporting quotations
The English version of the Terms will be the version used when interpreting or construing the Terms.
Legal Rights & Agreement Rules · Procedure
Notices to Adobe go to its San Jose address; Adobe may notify you by email, mail or postings in the Services
You may send notices to Adobe at Adobe Inc., 345 Park Avenue, San Jose, California, 95110-2704, USA, Attention: General Counsel. Adobe may notify you by the email or postal mail associated with your account, postings within the Services, or other legally accepted means, and it is your responsibility to keep your account information current to receive notifications.
Supporting quotations
You may send notices to us at the following address: Adobe Inc., 345 Park Avenue, San Jose, California, 95110-2704, USA, Attention: General Counsel.
We may notify you by your email or postal mail associated with your account, postings within the Services, or other legally accepted means. It is your responsibility to keep your account information current to receive notifications.
Qualifications & exceptions
Notice to you may be given through several channels, including postings within the Services.
Legal Rights & Agreement Rules · Restriction or exception
You may not transfer the Terms without Adobe’s consent, but Adobe may assign its rights without yours
You may not assign or otherwise transfer the Terms, or your rights and obligations under them, in whole or in part, without Adobe’s written consent, and any such attempt is void. Adobe may assign or transfer its rights under the Terms to a third party without your consent.
Supporting quotations
You may not assign or otherwise transfer the Terms or your rights and obligations under the Terms, in whole or in part, without our written consent, and any such attempt will be void. We may assign or transfer our rights under the Terms to a third party without your consent.
Legal Rights & Agreement Rules · Restriction or exception
U.S. government users receive the Services as commercial products with only the rights granted to other end users
If you are a U.S. government entity, or the Terms are or become subject to the Federal Acquisition Regulations, the Services and Software are "Commercial Products or Commercial Services" as defined in the cited federal regulations, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation" and related services. They are licensed to U.S. Federal Government End Users only as commercial products and services, and with only those rights granted to all other end users under the Terms. Unpublished rights are reserved under United States law.
Supporting quotations
If you are a U.S. government entity, or if the Terms are or become subject to the Federal Acquisition Regulations (FAR), then the Services and Software, provided under the Terms are “Commercial Product(s) or Commercial Service(s)”, as those terms are defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation,” and services related thereto, as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable.
Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through §227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are licensed to U.S. Federal Government End Users (A) only as Commercial Products and Services; and (B) with only those rights as are granted to all other end users pursuant to the Terms.
Unpublished rights are reserved under the laws of the United States.
Qualifications & exceptions
Applies to U.S. government entities or where the Terms are or become subject to the FAR.
Not stated here
The cited federal regulations are named but not supplied here.
Legal Rights & Agreement Rules · Context
Headings do not affect meaning, invalid provisions are severed, and non-enforcement is not a waiver
Headings in the Terms are for convenience only and are not used to construe meaning or intent. If any provision is held invalid or unenforceable, the rest continues in full force and the provision is ineffective only to the extent of the invalidity or unenforceability. Adobe’s failure to enforce or exercise any provision is not a waiver of that provision.
Supporting quotations
Headings used in the Terms are provided for convenience only and will not be used to construe meaning or intent.
If any provision of the Terms is held invalid or unenforceable for any reason, the remainder of the Terms will continue in full force and effect and such provision shall be ineffective only to the extent of such invalidity or unenforceability.
Our failure to enforce or exercise any provision of the Terms is not a waiver of that provision.
Qualifications & exceptions
The headings clause means section headings in this document are not to be used to interpret the Terms.
Legal Rights & Agreement Rules · Restriction or exception
Neither party is liable for delays from unforeseen events beyond reasonable control, except your payment obligations
Neither party is liable to the other for delay or failure to perform an obligation, other than your payment obligations to Adobe, if it is due to unforeseen events that occur after the Terms take effect and are beyond the parties’ reasonable control, such as strikes, blockade, war, terrorism, riots, natural disasters, or refusal of license by the government or other governmental agencies. This applies insofar as the event prevents or delays performance and the affected party cannot prevent or remove the force majeure at reasonable cost.
Supporting quotations
Neither party will be liable to the other for any delay or failure to perform any obligation (other than your payment obligations to Adobe)
if the delay or failure is due to unforeseen events, which occur after the effectiveness of the Terms and which are beyond the reasonable control of the parties, such as strikes, blockade, war, terrorism, riots, natural disasters, refusal of license by the government or other governmental agencies, in so far as such an event prevents or delays the affected party from fulfilling its obligations and such party is not able to prevent or remove the force majeure at reasonable cost.
Qualifications & exceptions
Your payment obligations to Adobe are excluded from the relief.
The event must be unforeseen, occur after the Terms take effect, and be beyond the parties’ reasonable control.
Legal Rights & Agreement Rules · Context
The document lists addresses for Adobe Inc., Adobe Systems Software Ireland Limited and Adobe KK
The document lists addresses for the three contracting Adobe entities: Adobe Inc. in San Jose, California, USA; Adobe Systems Software Ireland Limited in Saggart, Dublin, Republic of Ireland; and Adobe KK in Shinagawa-ku, Tokyo, Japan. Which entity you contract with depends on where you live (section 1.1).
Supporting quotations
Adobe Inc.: 345 Park Avenue, San Jose, California 95110-2704, USA.
Adobe Systems Software Ireland Limited: 4-6 Riverwalk, City West Business Campus, Saggart, Dublin 24, Republic of Ireland
Adobe KK: Gate City Ohsaki East Tower, 1-11-2 Ohsaki, Shinagawa-ku, Tokyo 141-0032, Japan
Qualifications & exceptions
The addresses appear after the DMCA paragraph without a stated purpose.
Not stated here
The text does not say what the addresses are to be used for.
Legal Rights & Agreement Rules · Context
The Terms list linked documents, including Subscription and Cancellation Terms, Privacy Policy and data protection terms
A hyperlinked document list, in order of mention, names documents the Terms refer to: the Subscription and Cancellation Terms; the K-12 (Primary and Secondary) and Higher Education Additional Terms for Student Data; a help page on personal content stored in Creative Cloud and Document Cloud for teams or enterprise storage; the Privacy Policy; Adobe Privacy Choices; the Content Analysis FAQ; the Data Processing Agreement for individuals from the EEA and UK; and the Data Protection Terms for individuals outside the EEA and UK. The page ends with a document identifier, Adobe_General_Terms_of_Use-en_US_20251003.
Supporting quotations
General Terms of Use Hyperlinked Document List (listed in order of mention above):
Subscription and Cancellation Terms
K-12 (Primary and Secondary) and Higher Education Additional Terms for Student Data
Personal content stored in Creative Cloud and Document Cloud for teams or enterprise cloud storage HelpX
Privacy Policy
Adobe Privacy Choices
Content Analysis FAQ
Individuals from countries in the EEA and UK Data Processing Agreement for Adobe Cloud Services
Individuals outside of EEA and UK Data Protection Terms for Cloud Services
Adobe_General_Terms_of_Use-en_US_20251003
Qualifications & exceptions
The listed documents are linked, not part of the supplied text.
Not stated here
The contents of these linked documents are not supplied, and the K-12 document link carries a different date in its file name (20251103) than this document’s October 3, 2025 date; which version of each linked document applies is not stated.
Legal Rights & Agreement Rules · Context
The list also names support guidelines, the Transparency Center, font and eligibility pages and third-party notices
The hyperlinked document list also names: Adobe software support guidelines; the Transparency Center; a page on uploading fonts to Creative Cloud; the Primary and Secondary Institution Eligibility Guidelines; Third Party Software Notices and Additional Terms and Conditions; Image Use Rights; Adobe Customer Care; and the Intellectual Property Removal Policy. Home and Legal links follow the list.
Supporting quotations
Adobe software support guidelines
Transparency Center
Upload your fonts to Creative Cloud
Primary and Secondary Institution Eligibility Guidelines
Third Party Software Notices and/or Additional Terms and Conditions
Image Use Rights
Adobe Customer Care
Intellectual Property Removal Policy
Qualifications & exceptions
The listed documents are linked, not part of the supplied text.
Not stated here
The contents of these linked documents are not supplied.