EA collects the account details you give it, including real name, date of birth, phone number and security answers
EA collects information you give it directly. This includes your EA Account information (email address, username, real name, country, date of birth, telephone number and password) and your security questions and answers. The policy says that what it collects depends on which Services you use and how you use them.
Supporting quotations
The information we collect depends on what Services you use and how you use them.
We collect information that you give us directly, such as when you create an EA Account, set up security questions, make purchases, or contact EA Help.
We collect information that you provide us, such as:
Your EA Account information, including your email address, username, real name, country, date of birth, telephone number and password;
Security questions and answers;
Qualifications & exceptions
What is collected depends on which Services you use and how you use them.
The list is introduced with "such as", so it gives examples rather than a complete list.
Data Access & Collection · Company practice
EA collects survey answers and support records, including call recordings
When you answer surveys about EA's Services, EA collects your responses. When you seek help from EA, it collects the information you provide, such as your name, telephone number and records of the issues you experience, including call recordings.
Supporting quotations
Information you provide in response to surveys about our Services;
Information you provide when seeking help from us, such as your name, telephone number, and records (including call recordings) of the issues you experience; and
Qualifications & exceptions
Call recordings are listed as part of the records kept when you seek help.
Data Access & Collection · Company practice
Your in-game profile, gameplay and statistics are collected and some may be shown to players inside and outside the game
When you play EA's online games, your in-game profile information, gameplay and statistics are collected. Some of it may be visible in the game and also to players outside the game in other EA Services, such as RaceNet. Leaderboards may also be viewable by other players outside the game in other EA Services.
Supporting quotations
When you play our online games, your in-game profile information, gameplay, and statistics are collected and some may be visible in-game, as well as visible to players outside the game in other EA Services, such as RaceNet.
Leaderboards may also be available to view by other players outside the game in other EA Services.
Qualifications & exceptions
Applies to online games.
Only "some" of the collected information may be visible.
Data Access & Collection · Company practice
EA may record your gameplay and controller inputs and replay them to other players and at live events
In some titles, EA may record your gameplay and replay it to other players in the game or make it visible outside the game in other EA Services. In competitive game modes, EA may record your gameplay and your controller button inputs and replay them, together with your in-game profile information and game statistics, to other players in the game and at live EA or partner events.
Supporting quotations
In some of our titles, we may record your gameplay and replay it to other players in-game and/or make it visible to other players outside the game in other EA Services.
In competitive game modes, we may record your gameplay, and your controller button inputs, and replay these together with your in-game profile information and game statistics to other players in-game and at live EA or partner events.
Qualifications & exceptions
Recording and replay apply only in some titles; controller-input recording is described for competitive game modes.
Uses "may".
Not stated here
The policy does not list which titles or modes record gameplay.
Data Access & Collection · Company practice
EA may automatically collect your IP address, device and advertising identifiers, approximate location and browser data
When you use EA's Services, EA may automatically collect other information, such as your IP address; information about your device, hardware and software (including hardware identifiers and mobile advertising identifiers such as Apple's IDFA or Android's AAID, platform type, settings and components, installed EA software and updates, and required plugins); approximate geolocation derived from your IP address or device settings; browser type and language preference; and the pages you came from and leave to, including pages viewed and other interactions with web content.
Supporting quotations
We may collect other information when you use our Services, such as information about your device, hardware and software information, IP address, or browser information.
We may collect other information automatically when you use our Services, such as:
IP address;
Information about your device, hardware, and software, such as your hardware identifiers, mobile device identifiers (like Apple Identifier for Advertising [IDFA], or Android Advertising ID [AAID]), platform type, settings and components, EA software and updates you have installed, and the presence of required plugins;
Approximate geolocation data (derived from IP or device settings);
Browser information, including your browser type and the language preference;
Referring and exit pages, including pages viewed and other interactions with web content;
Qualifications & exceptions
Uses "may" and "such as": the list gives examples of automatically collected information.
Geolocation is described as approximate, derived from IP or device settings.
Data Access & Collection · Company practice
EA may collect what you buy and how you use it, plus crash reports and system activity
EA may also automatically collect details about which Services you purchase or obtain and how you use them, and device event information such as crash reports, request and referral URLs, and system activity details (for example, whether you hit an error playing a game or lost Internet access).
Supporting quotations
Details about what Services you purchase or obtain, and your use of them;
Device event information, including crash reports, request and referral URLs, and system activity details (e.g., whether you encountered an error playing our games or lost Internet access); and
Qualifications & exceptions
Part of the automatically collected information introduced with "may" and "such as".
Data Access & Collection · Company practice
At live events, EA may collect information you provide such as your likeness
If you take part in live events, EA may collect other information you provide as part of that participation, such as your likeness.
Supporting quotations
Other information (such as your likeness) that you may provide as part of your participation in live events.
Qualifications & exceptions
Limited to information you may provide as part of participating in live events.
Not stated here
The policy does not say how a likeness is captured or used beyond this listing.
Data Access & Collection · Company practice
EA may store information on your device using cookies, browser web storage and app caches
EA may also collect and store information locally on your device, using mechanisms like cookies, browser web storage (including HTML 5) and application data caches.
Supporting quotations
We also may collect and store information locally on your device, using mechanisms like cookies, browser web storage (including HTML 5), and application data caches.
Qualifications & exceptions
Uses "may".
Data Access & Collection · Company practice
App stores tell EA your username or device ID and that you made a purchase, but not financial information
If you play or buy EA games on a phone or tablet, EA receives information about you from app stores and other mobile platform providers. This may include your username or device ID and the fact that you made a purchase, but the policy says it does not include financial information. Some mobile platforms may also send EA information that you authorize them to provide.
Supporting quotations
If you play or purchase our games on your mobile device or tablet, we receive information about you from the app stores and other mobile platform providers.
This information may include your username or device ID and the fact that you made a purchase, as applicable, but does not include any financial information.
Some of our mobile platforms may send information to us that you authorize them to provide.
Qualifications & exceptions
Excludes financial information.
Additional information is sent only where you authorize the platform to provide it.
Data Access & Collection · Company commitment
EA mobile games may ask for push notification tokens or your contact list, collected only with your permission
EA's mobile games may request additional personal information from you, such as push notification tokens or your contact list. EA says it will collect this information only if you give it permission.
Supporting quotations
Our mobile games also may request additional personal information from you, such as push notification tokens or contact list, however, we will collect this information only if you provide us with permission.
Qualifications & exceptions
Collection depends on your permission.
Data Access & Collection · Company practice
EA may get information about you from Facebook, Apple Game Center, other players' contact lists and public websites
EA may receive information from other third parties, such as Facebook or Apple Game Center, when you use those services with EA games. It may also receive information about you when other players choose to share their contact lists with EA, or from publicly available websites.
Supporting quotations
We may receive information from other third parties, like Facebook or Apple Game Center, when you use these services with our games.
We may also receive information about you when other players choose to share their contact lists with us or from publicly-available websites.
Qualifications & exceptions
Information from other players' contact lists depends on those players choosing to share them.
Not stated here
The policy does not say what information is taken from publicly available websites.
Data Access & Collection · Company practice
EA and third parties use cookies, analytics, advertising, anti-cheat and anti-fraud technologies to collect information
EA uses various technologies to deliver its Services, measure their effectiveness, serve advertisements and enhance your player experience. These include cookies and similar technologies, plus analytics, advertising, anti-cheat and anti-fraud technologies. Both EA and third parties use them to collect information.
Supporting quotations
We use various technologies to deliver and measure the effectiveness of our Services, to serve advertisements, and to enhance your player experience.
These technologies include cookies and similar technologies, as well as analytics, advertising, anti-cheat, and anti-fraud technologies.
We and third parties use technologies described below to collect information to deliver our Services.
Qualifications & exceptions
Third parties, not only EA, use these technologies.
Data Access & Collection · Company practice
EA and its partners use cookies to see which pages, features, ads and games you view, and to measure advertising
EA describes cookies as small text files stored on your Internet browser. EA and its third-party partners use cookies and similar tracking technologies to understand things like which web pages, features or ads you view and which games you play. EA says this helps it keep track of your shopping cart, measure the effectiveness of its advertising, make sure you do not see the same ad repeatedly, and otherwise enhance your experience. The policy points to Section 8 (Your Choices and Controls) for managing cookie preferences.
Supporting quotations
Cookies are small text files stored on your Internet browser.
We and our third-party partners use cookies and similar tracking technologies to help us understand things like what web pages, features, or ads you view and what games you play.
This information helps us keep track of your shopping cart, measure the effectiveness of our advertising, make sure you don't see the same ad repeatedly, and otherwise enhance your experience.
Please refer to Section 8: Your Choices and Controls for information on how to manage your cookie preferences.
Qualifications & exceptions
Third-party partners, not only EA, use these cookies.
Cookie preferences are managed as described in Section 8.
EA uses tracking pixels to see how you respond to marketing emails, and log files to monitor traffic and fraud
EA may use tracking pixels or clear GIFs to collect information about your use of its Services and your response to its marketing emails. It uses Internet log files, which contain technical data such as your IP address, to monitor traffic on its Services, troubleshoot technical problems, detect and prevent fraud, and enforce its User Agreement. EA also uses analytics, advertising, anti-cheat and anti-fraud technologies, which may use the same cookies or similar mechanisms.
Supporting quotations
We may use tracking pixels or clear GIFs to collect information about your use of our Services and your response to our marketing emails.
We use Internet log files (which contain technical data such as your IP address) to monitor traffic on our Services, troubleshoot technical problems, detect and prevent fraud, and enforce our User Agreement.
We also use Analytics, Advertising, Anti-Cheat, and Anti-Fraud technologies in our Services. These technologies may utilize the same cookies or similar mechanisms as further described below.
Qualifications & exceptions
Pixel use is stated with "may".
Not stated here
The User Agreement referred to is not part of this document.
Data Access & Collection · Company practice
EA and third-party analytics collect device details, feature engagement, gameplay statistics and peripheral hardware
EA uses internal and third-party analytics technologies to collect information about how you use its Services, your computer or device, and the health of its Services. For example, EA may collect and store data from your computer or device, including technical information about your computer, device and operating or network systems (such as IP address and device identifiers), your engagement with certain features and services, gameplay and usage statistics, and system interactions and peripheral hardware.
Supporting quotations
We use internal and third-party analytics technologies to collect information about how you use our Services, your computer or device and the health of our Services.
For instance, we may collect and store data from your computer or device when you use our Services.
This information includes technical and related information about your computer, device, and operating and/or network systems (such as IP Address and device identifiers); information about your engagement with certain features and services; gameplay and usage statistics; as well as system interactions and peripheral hardware.
Qualifications & exceptions
Uses both internal and third-party analytics.
Data Access & Collection · Company practice
Data from offline play is stored on your device and sent to EA when you reconnect
If you play a game offline without connecting to the Internet, the analytics data is stored on your device and transmitted to EA when your device next connects to the Internet.
Supporting quotations
If you play a game offline without connecting to the Internet, this data will be stored on your device and transmitted to us when your device connects to the Internet.
Qualifications & exceptions
Applies to offline play.
Data Access & Collection · Company practice
Ad technologies collect which ads you saw, for how long, where, and how you interacted with them
These ad technologies collect and use information so EA can serve appropriate offers and advertising, measure their effectiveness and distribution, and understand how users interact with its Services. Besides identifiers and certain information listed in Section 1(C) (other information collected automatically), this may include the ads served and their location, how long an ad was visible, domain type, IP address and ad size, your interaction with the ad, if any, and your response to it.
Supporting quotations
These technologies collect and use information so we can serve appropriate offers and advertising to you, to measure effectiveness and distribution of these offers and advertising, and to understand how users interact with our Services.
In addition to identifiers and certain information listed in Section 1(C): Other Information We Collect When You Use Our Services above, this information may include:
Advertisements served and the location of the ad;
Length of time an advertisement was visible;
Domain type, IP address, size of the advertisement;
Your interaction, if any, with the ad; and
Advertisement response.
Qualifications & exceptions
Adds to the identifiers and automatically collected information in Section 1(C).
Data Access & Collection · Restriction or exception
For children, EA may still collect IP address or advertising ID for internal operations, including contextual ads
For children under the age of digital consent, EA says it will collect and use certain information for limited purposes only. For example, it may send local in-app notifications that do not rely on collecting personal information. Persistent device identifiers such as IP address or an advertising device identifier may be collected to support internal operations, such as delivering the Services, maintaining or analyzing the Service's functionality, serving contextual ads or frequency capping, protecting the security or integrity of the user of the Service, and legal or regulatory compliance.
Supporting quotations
(3) collect and use certain information for limited purposes only.
For example, we may send local in-app notifications, which do not rely on collecting personal information.
Also, persistent device identifiers like IP address or advertising device identifier may be collected to support our internal operations, such as:
Delivering the Services;
Maintaining or analyzing the functionality of the Service;
Serving contextual ads or frequency capping;
Protecting the security or integrity of the user of Service; or
Legal or regulatory compliance;
Qualifications & exceptions
Limited to internal-operations purposes; serving contextual ads and frequency capping are among them.
The list of internal operations is introduced with "such as".
Data Access & Collection · Company commitment
EA will not require children to give more information than needed to join an activity, and may exclude them entirely
For children under the age of digital consent, EA will not condition a child's participation in an activity, such as a gaming contest, on disclosing more personal information than is reasonably necessary to participate. For some Service-related activities, EA may not let children participate at all, even with consent.
Supporting quotations
(4) not condition a child's participation in an activity (such as gaming contests) on the disclosure of more personal information than is reasonably necessary to participate in the activity.
With certain Service-related activities, we may not permit children to participate at all, even if we have consent; and
Qualifications & exceptions
Some activities may be closed to children even if consent is given.
Data Access & Collection · User right or choice
In some locations you can control optional cookies on most EA sites through a banner or the Your Privacy Choices link
If you are in a location whose laws may require additional choices, you can control cookies and similar technologies used on most EA sites for certain optional functional and advertising analytics and targeted advertising purposes, through the banner shown at the bottom of the page on your first visit. You can also reach these controls through the Your Privacy Choices link in the page footer. For more cookie controls, EA points you to your web browser's documentation.
Supporting quotations
Cookie Controls. If you are in a location whose laws may require additional choices, you can control cookies and similar technologies used on most EA sites for certain optional functional and advertising analytics and targeted advertising purposes via the banner that appears at the bottom of the webpage during your first visit.
You can also access these controls by selecting the Your Privacy Choices link in the footer of the webpage.
Qualifications & exceptions
Offered in locations whose laws may require additional choices.
Covers most EA sites and certain optional cookie purposes, not all cookies.
Not stated here
The policy does not list which locations get the banner.
Data Access & Collection · Company practice
California notice: in the past 12 months EA may have collected and disclosed identifiers, age or gender, and inferences
Depending on how you use EA's Services, EA says the following CCPA categories of personal information may have been collected and disclosed in the preceding 12 months: identifiers (such as real name, user name, account name, email, online and device identifiers, IP address); purchase information (such as payment card number, payment account details and billing address); characteristics of protected classifications under state or federal law (such as age or gender); commercial information (such as product interaction and purchase history); internet or electronic network activity (such as browsing and search history and interactions with EA games, sites, apps and ads); approximate geolocation; audio or electronic information (such as when you play games or multiplayer modes, use chat, or take part in competitive modes or live events); the contents of players' in-game messaging; and inferences such as consumer preferences drawn from the above. Collection, use and disclosure are for one or more of the purposes in Section 3.
Supporting quotations
Depending on your use of our Services, the following categories of personal information may have been collected and disclosed in the preceding 12 months, as these categories are defined under the California Consumer Privacy Act ("CCPA"):
Identifiers; such as a real name, user name, account name, email, online identifiers, device identifiers, IP address, or mobile device identifiers;
Purchase information; such as payment card number, payment account details, billing address, and other payment information;
Characteristics of Protected Classifications under state or federal law; such as age or gender;
Commercial Information; such as products or services interaction and purchase history;
Internet or Electronic Network Activity information; such as, browsing history, search history, and information regarding interactions with our games, websites, applications, and/or advertisements;
Approximate (coarse) geolocation data; such as location data derived from IP address or device settings;
Audio or Electronic information; such as when you play our games, play certain multiplayer modes, use chat features, or participate in competitive game modes or live events;
Contents of players' in-game messaging;
Inferences; such as consumer preferences drawn from the above.
Collection, use, and disclosure of this information is made for one or more of the business or commercial purposes listed in Section 3: How We Use Your Information.
Qualifications & exceptions
"May have been" collected, depending on your use of the Services.
Tax-reportable prize winners may give an SSN; competitive event players may give passport, bank and health data
EA says that in certain circumstances it may also collect and disclose additional information. If you win a contest or sweepstakes prize that requires tax reporting, EA may collect identifiers from your government-issued documents, such as a Social Security number. If you take part in its competitive gaming events, EA may collect identifiers from government-issued documents (such as a passport number), financial information (such as bank accounts) and health-related information.
Supporting quotations
In certain circumstances, we may also collect and disclose additional information, such as:
If you are the recipient of a contest or sweepstakes prize that requires tax reporting, we may collect identifiers associated with your government-issued documents (such as a social security number).
If you participate in our competitive gaming events, we may collect identifiers associated with your government-issued documents (such as a passport number), financial information (such as bank accounts), and health-related information.
Qualifications & exceptions
Only for prizes requiring tax reporting, or for participation in competitive gaming events.
Listed in the California notice.
Not stated here
The policy does not say why health-related information is collected for competitive events.
Data Access & Collection · Company practice
User experience research participants may give bank details, health information and be recorded on video
If you take part in EA's user experience research, EA may collect financial information (such as bank accounts), health-related information, video footage of your gameplay, and your recorded image throughout the session.
Supporting quotations
If you participate in our user experience research, we may collect financial information (such as bank accounts), health-related information and video footage of your gameplay, as well as your recorded image throughout the session.
Qualifications & exceptions
Only for participants in user experience research.
Listed in the California notice.
Data Access & Collection · Company practice
Anything you share in chat, forums or support may also be collected and disclosed
EA may collect and disclose other categories of personal information to the extent you provide them through in-game chat, forums or its player support channels.
Supporting quotations
We may collect and disclose other categories of personal information to the extent that you provide them through in-game chat, forums, or through our player support channels.
Qualifications & exceptions
Limited to what you provide through those channels.