EA keeps information as long as needed for its Services, and may keep it longer for legal, operational or other reasons
EA retains the information it collects for as long as necessary to provide its Services. It may retain that information beyond that period if necessary for legal, operational or other legitimate reasons. No specific retention periods are stated.
Supporting quotations
Retention. We retain the information we collect for as long as necessary to provide our Services, and we may retain that information beyond that period if necessary for legal, operational, or other legitimate reasons.
Qualifications & exceptions
Retention beyond the service period is tied to legal, operational or other legitimate reasons, which are not further defined.
Deletion requests (Section 8) carry their own retention exceptions.
Not stated here
No retention periods or criteria for the "other legitimate reasons" are given.
Retention & Deletion · Company commitment
If a child gave information without parental consent, EA deletes it unless legally required to keep it
If EA becomes aware that a child has provided personal information without parental consent, it will delete any personal information it has collected, unless it has a legal obligation to keep it, and will terminate the child's account and/or revert the child to the age-appropriate experience, as applicable.
Supporting quotations
If we become aware that a child has provided us with personal information without parental consent, we will delete any personal information we have collected, unless we have a legal obligation to keep it, and terminate the child's account and/or revert them to the age-appropriate experience, as applicable.
Qualifications & exceptions
Exception: information EA has a legal obligation to keep.
Account termination or reverting to the age-appropriate experience applies "as applicable".
Retention & Deletion · User right or choice
You can delete your EA account data through EA Help, losing access to its games, while EA may keep some data
You may deactivate your EA Account or delete the personal information associated with it by contacting EA Help. If you do, you will no longer have access to the EA games or Services associated with that account. EA may keep information needed to resolve disputes, enforce its user agreements, protect its legal rights, and comply with technical and legal requirements and constraints related to the security, integrity and operation of its Services. Otherwise, EA says it will retain your personal information for as long as reasonably necessary to provide, create and improve its Services and to comply with the law.
Supporting quotations
Your right to deletion. You may deactivate your EA Account or delete the personal information associated with your account by contacting us at EA Help (help.ea.com).
If you do so, you will no longer have access to the EA games or Services associated with your account.
Note that EA may retain information needed to resolve disputes, enforce our user agreements, protect our legal rights, and comply with technical and legal requirements and constraints related to the security, integrity and operation of our Services.
Otherwise, we will retain your personal information for as long as reasonably necessary to provide you with, create, and improve our Services, and to comply with the law.
Qualifications & exceptions
Deleting or deactivating means losing access to the EA games and Services tied to the account.
EA may keep information needed for disputes, enforcing agreements, legal rights, and security, integrity and operational requirements.
Offered as provided by applicable law.
Not stated here
The policy does not say how long retained information is kept after a deletion request.
California notice repeats that EA keeps information as long as needed for its Services, possibly longer
In the California notice, EA repeats its retention statement: it retains the information it collects for as long as necessary to provide its Services, and may retain it beyond that period if necessary for legal, operational or other legitimate reasons. No category-specific retention periods are given.
Supporting quotations
We retain the information we collect for as long as necessary to provide our Services, and we may retain that information beyond that period if necessary for legal, operational, or other legitimate reasons.
Qualifications & exceptions
Same wording as the general retention statement in Section 3.
Not stated here
No retention period per category of personal information is stated.