Account & Service Control · Restriction or exception
You may not hold or earn points on more than one account
Members must not maintain membership in, or earn points on, multiple accounts. Duplicate membership accounts may be cancelled or merged into a single account with one number, one Elite Tier Status and one Points balance, in Hilton Honors’ sole discretion.
Supporting quotations
Members must not maintain Membership in or earn Points on multiple accounts. Duplicate Membership accounts may be cancelled or merged into a single account with one number, one Elite Tier Status, and one Points balance, in Hilton Honors sole discretion.
Account & Service Control · Company commitment
You must keep your contact details current
Members must ensure their contact information is accurate and up to date, and are responsible for notifying Hilton Honors of any changes to it.
Supporting quotations
Members must ensure their contact information is accurate and up to date. Members are responsible for notifying Hilton Honors of any changes to their contact information.
Account & Service Control · Procedure
Monthly activity statements are available by email or online
Monthly Hilton Honors Program activity statements are available by email, or members may access their account information online.
Supporting quotations
Monthly Hilton Honors Program activity statements are available via email or Members may access
Hotel and corporate employees may join, under employee-policy exceptions
Current employees of Hilton Domestic Operating Company Inc., its parent, affiliates and subsidiaries, and the employees or owners of Participating Hotels (together the “Employees”) are eligible to participate in the Hilton Honors Program as set out in the terms, but are subject to certain exceptions to the Program Terms and Conditions in accordance with the employee policy provided on the Team Members’ Hilton Honors web site.
Supporting quotations
Current employees of Hilton Domestic Operating Company Inc., its parent, affiliates and subsidiaries and the employees or owners of Participating Hotels (collectively, "Employees") are eligible to participate in the Hilton Honors Program as set forth herein but are subject to certain exceptions of these Hilton Honors Program Terms and Conditions in accordance with the employee policy provided on the Team Members’ Hilton Honors web site.
Not stated here
The employee policy that sets those exceptions is a separate document on the Team Members’ Hilton Honors web site and is not supplied here.
Account & Service Control · Restriction or exception
On-property benefits are lost when you book through the wrong channel
On-property benefits are not awarded in the following circumstances: the reservation was booked through a non-Hilton-direct booking channel or a non-designated GDS, a third-party website or any other channel; the rate came from an “opaque” website where the hotel brand and the specific hotel are not known until the booking is made, or from a third-party hotel or travel package not booked through an eligible channel; or the stay booked is an ineligible stay, unless the hotel contract has specific benefits included.
Supporting quotations
On-property benefits are not awarded in the following circumstances: Reservations booked through a non-Hilton-direct booking channel or a non-designated GDS, third party website or any other channel; Rates available on "opaque" websites where the hotel brand and specific hotel are not known until the booking is made, or Third party hotel packages or travel packages not booked through one of the eligible channels; Booking ineligible stays, (as defined in the Accrual of Points section) unless hotel contract has specific benefits included.
Account & Service Control · Company practice
Elite status is earned each calendar year and kept into the next
Members qualify for Elite Tier Status based on Stays, nights or Eligible Spend in any calendar year and must requalify for Elite Status each calendar year. Elite Tier Status collectively means Silver Elite Tier Status, Gold Elite Tier Status, Diamond Elite Tier Status and Diamond Reserve Elite Tier Status. Members earn a higher tier when their Stays, nights or Eligible Spend within a calendar year qualify them for the next tier, and once a tier is achieved the member may keep it for the remainder of the calendar year in which it was earned and the subsequent calendar year.
Supporting quotations
Members qualify for Elite Tier Status based on Stays, nights, or Eligible Spend in any calendar year. Members must re-qualify for Elite Status each calendar year. Elite Tier Status collectively means, Silver Elite Status, Gold Elite Status, Diamond Elite Status, and Diamond Reserve Elite Status.
Members earn higher Elite Tier Status when their Stays, nights or Eligible Spend within a calendar year qualify the Member for the next Elite Tier Status, as set forth below.
Once Members have achieved a certain Elite Tier Status, the Member may keep such Elite Tier Status for the remainder of calendar year in which the Elite Tier Status was earned and the subsequent calendar year.
Account & Service Control · Company practice
Silver Elite needs 4 stays, 10 nights or $2,500 of eligible spend in a year
Hilton Honors Silver Elite Tier Status is awarded to members with 4 Stays, 10 nights, or $2,500 U.S. dollars of Eligible Spend earned in a calendar year. Eligible Spend counts towards Silver qualification, and Hilton Honors Points earned do not.
Supporting quotations
Hilton Honors Silver Elite Tier Status will be awarded to Members with 4 Stays, 10 nights, or $2,500 U.S . dollars in Eligible Spend earned in a calendar year. Eligible Spend will count toward Silver Elite Tier Status qualification. Hilton Honors Points earned do not count toward Elite Tier Status qualification.
Qualifications & exceptions
Hilton Honors Points earned do not count towards Elite Tier Status qualification.
Account & Service Control · Company commitment
Silver Elite includes standard WiFi and two bottles of water at listed brands
Silver Elite Tier Status members receive complimentary in-room and lobby standard WiFi internet access during Stays at the listed Hilton brands, and two (2) complimentary bottles of water per Stay at the listed brands, including Hilton Grand Vacations. Bottled water is not complimentary at Participating Hotels with a resort fee that includes bottled water.
Supporting quotations
Complimentary in-room and lobby standard WiFi internet access during Stays at Waldorf Astoria® Hotels & Resorts, Conrad® Hotels & Resorts, LXR Hotels & Resorts, NoMad™, Signia by Hilton, Canopy™ by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton™, Graduate Hotels, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Motto by Hilton®, Embassy Suites™, Tempo by Hilton™, Hilton Garden Inn®, Hampton by Hilton™, Tru by Hilton™, Apartment Collection by Hilton™, Outset Collection by Hilton™, YOTEL, Spark by Hilton ™, LivSmart Studios by Hilton™, Homewood Suites by Hilton®, Home2 Suites by Hilton®, and Hilton Grand Vacations®. WiFi internet access may not be complimentary in meeting spaces or at properties with a resort fee.
Two (2) complimentary bottles of water per Stay at Waldorf Astoria Hotels & Resorts, Conrad® Hotels & Resorts, LXR Hotels & Resorts™, NoMad™, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton™, Graduate Hotels, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Embassy Suites™, Hilton Garden Inn, Apartment Collection by Hilton™, Outset Collection by Hilton™, YOTEL, and Hilton Grand Vacations™. Bottled Water is not complimentary at Participating Hotels with a resort fee that includes bottled water.
Account & Service Control · Company commitment
Every fifth night of an all-points stay is free, up to four free nights
For every Standard Room Reward Stay of five (5) or more nights using all Points, every 5th night is free. Members can use the 5th Night Free benefit on an unlimited number of Stays annually, but no more than four (4) free nights are awarded per Stay. It applies only to five consecutive nights within the same all-Points Standard Room Reward Stay at the same property, up to twenty (20) nights, when confirmed at the time of booking.
Supporting quotations
5th Night Free on Standard Room Reward Stays: For every Standard Room Reward Stay of five (5) or more nights using all Points, every 5th night is free. Members can utilize the 5th Night Free on Reward Stays benefit on an unlimited number of Stays annually. No more than four (4) free nights will be awarded per Stay. Applies only to five (5) consecutive nights within the same all Points Standard Room Reward Stay at the same property, up to twenty (20) nights, when confirmed at time of booking. If a 5th free night is declined, reservation is cancelled, or check-out occurs before 5th night, the free night is forfeited. 5th Night Free benefit has no cash or Point value. After the 5th Night Free benefit is applied, eligible Members will not be charged any Points for the 5th night, 10th night, 15th night, and 20th night of the Stay, as applicable. All other nights of the Stay will be charged at the applicable full Standard Room Reward price. A Standard Room is defined by each hotel and subject to availability at participating hotels within the Hilton Portfolio. Applies to Standard Room Reward Stays only, not on paid Stays or Points & Money Rewards™. Does not apply when Stay is booked as part of a Reward Stay offer, package, or promotion offered by Hilton or any of its partners.
Qualifications & exceptions
Applies to Standard Room Reward Stays, and the benefit may be used on an unlimited number of Stays each year.
Account & Service Control · Company practice
Gold Elite needs 15 stays, 25 nights or $6,000 of eligible spend in a year
Hilton Honors Gold Elite Tier Status is awarded to members with (i) 15 Stays, (ii) 25 nights or (iii) $6,000 U.S. dollars of Eligible Spend during any calendar year, and Eligible Spend counts towards Gold qualification.
Supporting quotations
Hilton Honors Gold Elite Tier Status will be awarded to Members with (i) 15 Stays, (ii) 25 nights or (iii) $6,000 U.S. dollars Eligible Spend during any calendar year. Eligible Spend will count toward Gold Elite Tier Status qualification.
Account & Service Control · Company commitment
Gold Elite includes standard WiFi at the listed brands
Gold Elite Tier Status members receive complimentary in-room and lobby standard WiFi internet access during Stays at the listed Hilton brands.
Supporting quotations
Complimentary in-room and lobby standard WiFi internet access during Stays at Waldorf Astoria® Hotels & Resorts, Conrad® Hotels & Resorts, LXR Hotels & Resorts, NoMad™, Signia by Hilton, Canopy™ by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton™, Graduate Hotels, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Motto by Hilton®, Embassy Suites™, Tempo by Hilton™, Hilton Garden Inn®, Hampton by Hilton™, Tru by Hilton™, Apartment Collection by Hilton™, Outset Collection by Hilton, YOTEL, Spark by Hilton ™, LivSmart Studios by Hilton™, Homewood Suites by Hilton®, Home2 Suites by Hilton®, and Hilton Grand Vacations®. WiFi internet access may not be complimentary in meeting spaces or at properties with a resort fee.
Account & Service Control · Company commitment
Gold Elite includes two bottles of water per stay at listed brands
Gold Elite members receive two (2) complimentary bottles of water per Stay at the listed brands, including Hilton Grand Vacations. Bottled water is not complimentary at Participating Hotels with a resort fee that includes bottled water.
Supporting quotations
Two (2) complimentary bottles of water per Stay at Waldorf Astoria Hotels & Resorts, Conrad® Hotels & Resorts, LXR Hotels & Resorts™, NoMad™, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton™, Graduate Hotels, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Embassy Suites by Hilton™, Hilton Garden Inn, Apartment Collection by Hilton™, Outset Collection by Hilton™, YOTEL, and Hilton Grand Vacations™. Bottled Water is not complimentary at Participating Hotels with a resort fee that includes bottled water.
Account & Service Control · Company commitment
Gold members get the same 5th Night Free benefit as Silver
Gold Elite members receive the 5th Night Free benefit on Standard Room Reward Stays on the same terms as the Silver benefit described earlier: for every Standard Room Reward Stay of five (5) or more nights using all Points, every 5th night is free, on an unlimited number of Stays annually, with no more than four (4) free nights per Stay, applying only to five consecutive nights within the same all-Points Standard Room Reward Stay at the same property, up to twenty (20) nights, when confirmed at the time of booking.
Supporting quotations
5th Night Free on Standard Room Reward Stays: For every Standard Room Reward Stay of five (5) or more nights using all Points, every 5th night is free. Members can utilize the 5th Night Free on Reward Stays benefit on an unlimited number of Stays annually. No more than four (4) free nights will be awarded per Stay. Applies only to five (5) consecutive nights within the same all Points Standard Room Reward Stay at the same property, up to twenty (20) nights, when confirmed at time of booking. If a 5th free night is declined, reservation is cancelled, or check-out occurs before 5th night, the free night is forfeited. 5th Night Free benefit has no cash or Point value. After the 5th Night Free benefit is applied, eligible Members will not be charged any Points for the 5th night, 10th night, 15th night, and 20th night of the Stay, as applicable. All other nights of the Stay will be charged at the applicable full Standard Room Reward price. A Standard Room is defined by each hotel and subject to availability at participating hotels within the Hilton Portfolio. Applies to Standard Room Reward Stays only, not on paid Stays or Points & Money Rewards™. Does not apply when Stay is booked as part of a Reward Stay offer, package, or promotion offered by Hilton or any of its partners.
Account & Service Control · User right or choice
Gold members pick one MyWay on-property benefit
Gold Elite members choose one MyWay on-property benefit; the link given shows the choices available at each hotel brand within the Hilton Portfolio.
Supporting quotations
Choose a My Way On-Property benefit. Click this
link, Opens new tab to view the choices at each hotel brand within the Hilton Portfolio.
Account & Service Control · Company commitment
Gold Elite includes space-available room upgrades at listed brands
Gold Elite Tier Status members receive a complimentary room, space-available upgrade on qualifying Stays when registered as a Gold Elite member, at the listed Hilton brands.
Supporting quotations
Complimentary Space-Available Upgrades: Gold Elite Tier Status Members will receive complimentary room, space-available upgrade on qualifying Stays when registered as a Gold Elite Tier Status Member: At Waldorf Astoria® Hotels & Resorts, LXR Hotels & Resorts, Conrad® Hotels & Resorts, NoMad™, Signia by Hilton, Canopy™ by Hilton, Tempo by Hilton™, Hilton Hotels & Resorts, Curio Collection by Hilton™, Graduate Hotels, DoubleTree by Hilton™, Apartment Collection by Hilton™, Outset Collection by Hilton™, YOTEL, and Tapestry Collection by Hilton™ properties, Gold Elite Tier Status Members may receive upgrades to preferred rooms, based on availability at the time of check-in. Preferred rooms may also include those not on the Executive Floor but conferring Executive Lounge access (this excludes executive suites, villas, specialty accommodations/floors/towers, and "Club" accommodation types, such as but not limited to the Sakura Club at Conrad Washington, D.C , Club Signia at Signia by Hilton hotels, Citrus Club at the Arizona Biltmore, the Enclave and Club Category rooms at All-Inclusive resorts, unless the initial booking was also an Enclave-level accommodation), the next-best available room types, rooms with desirable views or amenities or other rooms identified as “preferred” by the hotel and may vary within each brand. Group reservations and certain room rates are not eligible for suite accommodations and may not be eligible for complimentary upgrades. Upgrades are granted on a space-available basis for the entire Stay, as determined at the time of check-in. Upgrades will be given only for one (1) room per Member during a qualifying Stay, regardless of additional booked rooms. The following brands do not offer complimentary upgrades: Embassy Suites™, Hilton Garden Inn®, Hampton by Hilton™, LivSmart Studios by Hilton™ Tru by Hilton™, Spark by Hilton ™, Homewood Suites by Hilton®, Home2 Suites by Hilton®, Hilton Grand Vacations®, and Motto by Hilton®. Excludes Napua Tower at Grand Wailea, Imperial Floor at Rome Cavalieri, Waldorf Astoria Maldives Ithaafushi, Conrad Maldives Rangali Island, and Hilton Maldives Amingiri Resort & Spa, and certain Partner Accommodations.
Account & Service Control · Restriction or exception
Gold members get executive lounge access only with an upgrade
A policy applies at all hotels with Executive Lounge Floors: a Gold member and one additional guest are granted complimentary access to the Executive Floor Lounge only if the member receives a room upgrade to the Executive Floor or to a room type that confers the Executive Floor Lounge access benefits, excluding executive suites, villas, specialty accommodations, floors or towers, and “Club” accommodation types such as the Sakura Club.
Supporting quotations
Executive Lounge Access Policy: The following policy will apply to all hotels with Executive Lounge Floors. If a Gold Member, you and one additional guest will be granted complimentary access to the Executive Floor Lounge only if you receive a room upgrade to the Executive Floor or an upgrade to a room type that confers the Executive Floor Lounge access benefits (excluding executive suites, villas, specialty accommodations / floors / towers, and "Club" accommodation types, such as but not limited to the Sakura Club at Conrad Washington, DC, Club Signia at Signia by Hilton hotels, Citrus Club at the Arizona Biltmore, the Enclave and Club Category rooms at All-Inclusive resorts, unless the initial booking was also an Enclave-level accommodation), at hotels with Executive Lounges. Members with complimentary access to an Executive Lounge that provides complimentary breakfast seven days a week are not eligible for the daily Food & Beverage Credit.
Account & Service Control · Company practice
Diamond Elite needs 25 stays, 50 nights or $11,500 of eligible spend in a year
Hilton Honors Diamond Elite Tier Status is awarded to members with (i) 25 Stays, (ii) 50 nights or (iii) $11,500 U.S. dollars of Eligible Spend during any calendar year, and Eligible Spend counts towards Diamond qualification.
Supporting quotations
Hilton Honors Diamond Elite Tier Status will be awarded to Members with (i) 25 Stays, (ii) 50 nights or (iii) $11,500 U.S. dollars Eligible Spend during any calendar year. Eligible Spend will count toward Diamond Elite Tier Status qualification.
Account & Service Control · Company commitment
Diamond members can bid on exclusive auction experiences
Diamond Elite Tier Status members have access to bid on exclusive Hilton Honors auction experiences that are available only to Diamond members and are identified on the Experiences auction page, where the additional terms and conditions for the auction platform are also set out.
Supporting quotations
Diamond Elite Tier Status Members will have access to bid on exclusive Hilton Honors auction experiences that will only be available to Diamond members, identified on the Experiences auction
page, Opens new tab. Additional terms and conditions for the auction platform are located on this
Not stated here
The auction platform’s own terms and conditions are on the Experiences auction page and are not supplied here.
Account & Service Control · Company commitment
Diamond Elite includes premium WiFi at the listed brands
Diamond Elite Tier Status members receive complimentary in-room and lobby premium WiFi internet access during Stays at the listed Hilton brands.
Supporting quotations
Complimentary in-room and lobby premium WiFi internet access during Stays at Waldorf Astoria® Hotels & Resorts, Conrad® Hotels & Resorts, LXR Hotels & Resorts, NoMad™, Signia by Hilton, Canopy™ by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton™, Graduate Hotels, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Motto by Hilton®, Embassy Suites™, Tempo by Hilton™, Hilton Garden Inn®, Hampton by Hilton™, Tru by Hilton™, Apartment Collection by Hilton™, Outset Collection by Hilton™, Spark by Hilton ™, LivSmart Studios by Hilton™, Homewood Suites by Hilton®, Home2 Suites by Hilton®, and Hilton Grand Vacations®. WiFi internet access may not be complimentary in meeting spaces or at properties with a resort fee.
Account & Service Control · Company commitment
Diamond Elite includes two bottles of water per stay at listed brands
Diamond Elite Tier Status members receive two (2) complimentary bottles of water per Stay at the listed brands, including Hilton Grand Vacations. Bottled water is not complimentary at Participating Hotels with a resort fee that includes bottled water.
Supporting quotations
Two (2) complimentary bottles of water per Stay at Waldorf Astoria Hotels & Resorts, Conrad® Hotels & Resorts, LXR Hotels & Resorts™, NoMad™, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton™, Graduate Hotels, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Embassy Suites by Hilton™, Hilton Garden Inn, Apartment Collection by Hilton™, Outset Collection by Hilton™, YOTEL, and Hilton Grand Vacations™. Bottled Water is not complimentary at Participating Hotels with a resort fee that includes bottled water.
Account & Service Control · Company commitment
Diamond members get the same 5th Night Free benefit as Silver and Gold
Diamond Elite members receive the 5th Night Free benefit on Standard Room Reward Stays on the same terms as the Silver and Gold benefits described earlier: for every Standard Room Reward Stay of five (5) or more nights using all Points, every 5th night is free, on an unlimited number of Stays annually, with no more than four (4) free nights per Stay, applying only to five consecutive nights within the same all-Points Standard Room Reward Stay at the same property, up to twenty (20) nights, when confirmed at the time of booking.
Supporting quotations
5th Night Free on Standard Room Reward Stays: For every Standard Room Reward Stay of five (5) or more nights using all Points, every 5th night is free. Members can utilize the 5th Night Free on Reward Stays benefit on an unlimited number of Stays annually. No more than four (4) free nights will be awarded per Stay. Applies only to five (5) consecutive nights within the same all Points Standard Room Reward Stay at the same property, up to twenty (20) nights, when confirmed at time of booking. If a 5th free night is declined, reservation is cancelled, or check-out occurs before 5th night, the free night is forfeited. 5th Night Free benefit has no cash or Point value. After the 5th Night Free benefit is applied, eligible Members will not be charged any Points for the 5th night, 10th night, 15th night, and 20th night of the Stay, as applicable. All other nights of the Stay will be charged at the applicable full Standard Room Reward price. A Standard Room is defined by each hotel and subject to availability at participating hotels within the Hilton Portfolio. Applies to Standard Room Reward Stays only, not on paid Stays or Points & Money Rewards™. Does not apply when Stay is booked as part of a Reward Stay offer, package, or promotion offered by Hilton or any of its partners.
Account & Service Control · Restriction or exception
Diamond members get a 48-hour reservation guarantee, with exclusions
Diamond Elite members receive a 48-Hour Reservations Guarantee at Participating Hotels when a paid reservation is made before midnight hotel local time at least 48 hours before the intended arrival. The guarantee does not apply to reservations paid for in part or in full by Hilton Honors Points or by free night certificates issued by Hilton, does not apply when a hotel becomes overbooked by 10% or more (110% or more of rooms reserved), does not apply at hotels where the 2% limitation applies, as the list of those hotels shows, and does not apply during Extraordinary Demand Dates — dates determined by the hotel and Hilton Honors, in their sole discretion, that are consistently popular reservation dates such as during major events in the area or New Year’s Eve. It applies to only one (1) room reservation.
Supporting quotations
48-Hour Reservations Guarantee, subject to the restrictions stated herein, at Participating Hotels when paid reservations are made before midnight hotel local time at least 48 hours prior to intended arrival. RESTRICTIONS: This guarantee does not apply to reservations paid for in part or in full by Hilton Honors Points, or free night certificates issued by Hilton. This guarantee does not apply to a hotel when that hotel becomes overbooked by 10% or more (i.e., 110% or more of rooms are reserved). For certain Participating Hotels, this guarantee does not apply when the hotel becomes overbooked by 2% or more (i.e., 102% or more of rooms are reserved). Contact the individual hotel or
view hotels with the 2% cap, Opens new tab to determine whether the 2% limitation applies. This guarantee also does not apply to a hotel during Extraordinary Demand Dates. The term "Extraordinary Demand Dates" means dates determined by the hotel and Hilton Honors, in their sole discretion, that are consistently popular reservation dates for guests, such as during major events in the area or New Year's Eve. This guarantee applies to only one (1) room reserved with a valid credit card and occupied by the Diamond Elite Tier Status Member. This guarantee does not impact the room rate, and reservations made under this guarantee will be subject to the hotel's prevailing rate for the accommodations requested. In the event the Member does not arrive as scheduled or does not call to cancel and obtain a cancellation number, the credit card provided will be charged one (1) night's room and tax. The 48-Hour Reservations Guarantee applies to reservations made (i) online at a hotel official website, (ii) through Hilton Reservations and Customer Care, (iii) through the Diamond Special Services Department, or (iv) with the hotel directly. Promotional Rewards are not applicable for reservations booked under the 48-Hour Reservations Guarantee. The 48-Hour Reservations Guarantee may periodically be restricted in LivSmart Studios by Hilton, Homewood Suites by Hilton, and Home2 Suites by Hilton hotels due to the extended stay nature of guest Stays at the LivSmart Studios by Hilton, Homewood Suites by Hilton, and Home2 Suites by Hilton brands. The 48-hour Reservations Guarantee does not apply at the Conrad Maldives Resort & Spa, Hilton Seychelles Northolme Resort and Spa, Ho'olei at Grand Wailea, Kingston Plantation Condos, Royale Palms, Conrad Koh Samui Resort & Spa, Hilton Grand Vacation, or at certain Partner Accommodations.
Account & Service Control · User right or choice
Diamond members pick one MyWay on-property benefit
Diamond Elite members choose one MyWay on-property benefit; the link given shows the choices available at each hotel brand within the Hilton Portfolio.
Supporting quotations
Choose a MyWay On-Property benefit. Click this
link, Opens new tab to view the choices at each hotel brand within the Hilton Portfolio.
Account & Service Control · Company commitment
Diamond Elite includes space-available upgrades at listed brands
Diamond Elite Tier Status members receive complimentary, space-available room upgrades on qualifying Stays when registered as a Diamond Elite member, at the listed Hilton brands.
Supporting quotations
Complimentary, Space-Available Upgrades: Diamond Elite Tier Status Members will receive complimentary room, space-available upgrade on qualifying Stays when registered as a Diamond Elite Tier Status Member: At Waldorf Astoria® Hotels & Resorts, LXR Hotels & Resorts, Conrad® Hotels & Resorts, NoMad™, Signia by Hilton, Canopy™ by Hilton, Tempo by Hilton™, Hilton Hotels & Resorts, Curio Collection by Hilton™, Graduate Hotels, DoubleTree by Hilton™, Apartment Collection by Hilton™, Outset Collection by Hilton™, YOTEL, and Tapestry Collection by Hilton™ properties. Diamond Elite Tier Status Members may receive complimentary room upgrades to preferred rooms, based on availability at the time of check-in, up to and including “junior”, “standard” or “one-bedroom” suites. Upgrades exclude executive suites, villas and specialty accommodations/floors/towers (which may include, but not limited to, "Vista," "Villa," or “Club” accommodation types), subject to the discretion of the hotel. Group reservations and certain room rates are not eligible for suite accommodations and may not be eligible for complimentary upgrades. Upgrades are granted on a space-available basis for the entire Stay, as determined at the time of check-in. Preferred rooms are identified by each hotel and may vary within each brand. Upgrades will be given only for one (1) room per Member during a qualifying Stay, regardless of additional booked rooms. The following brands do not offer complimentary upgrades: Embassy Suites™, Hilton Garden Inn®, Hampton by Hilton™, LivSmart Studios by Hilton™, Tru by Hilton™, Spark by Hilton™, Homewood Suites by Hilton®, Home2 Suites by Hilton®, Hilton Grand Vacations®, and Motto by Hilton®. Upgrades are not offered at Napua Tower at Grand Wailea, Imperial Floor at Rome Cavalieri, Waldorf Astoria Maldives Ithaafushi, Conrad Maldives Rangali Island, Hilton Maldives Amingiri Resort & Spa, and certain Partner Accommodations.
Account & Service Control · Company commitment
Diamond members get executive lounge access even without an upgrade
Diamond Elite Tier Status members receive complimentary Executive Lounge access for the member and up to one (1) additional registered guest, even if they do not receive a room upgrade, excluding executive suites, villas, specialty accommodations, floors or towers, and “Club” accommodation types such as the Sakura Club at Conrad Washington DC, Club Signia at Signia by Hilton hotels, the Citrus Club at the Arizona Biltmore, and the Enclave and Club category rooms at All-Inclusive resorts unless the initial booking was also an Enclave-level accommodation.
Supporting quotations
Executive Lounge Access – Diamond Elite Tier Status will receive complimentary access for the Member and up to one (1) additional registered guest to Executive Lounges, even if you do not receive a room upgrade, (excluding executive suites, villas, specialty accommodations / floors / towers, and "Club" accommodation types, such as but not limited to the Sakura Club at Conrad Washington, DC, Club Signia at Signia by Hilton hotels, Citrus Club at the Arizona Biltmore, the Enclave and Club Category rooms at All-Inclusive resorts, unless the initial booking was also an Enclave-level accommodation), at hotels with Executive Lounges. Members with complimentary access to an Executive Lounge that provides complimentary breakfast seven days a week are not eligible for the daily Food & Beverage Credit.
Account & Service Control · Restriction or exception
A one-time Diamond extension is available in 2026 on set conditions
Eligible Diamond Elite Tier Status members have a one-time limited opportunity to extend their Diamond status if they fail to requalify on Stays, nights or Eligible Spend. For 2026 the eligibility requirements are: Diamond Elite Tier Status set to expire March 31, 2026; three (3) total years at Diamond Elite Tier Status, which need not be consecutive; and at least 250 nights, paid or Reward Stay, or 500,000 or more earned Base Points since joining the program. Requests are submitted at the Hilton Honors Diamond status extension page.
Supporting quotations
Eligible Diamond Elite Tier Status Members will have a one-time limited opportunity to extend their Diamond Elite Tier Status if they fail to requalify based on Stays, nights or Eligible Spend.
Eligibility requirements for Diamond Elite Tier Status Extension in 2026:
Diamond Elite Tier Status set to expire March 31, 2026;
Three (3) total years at Diamond Elite Tier Status (years do not have to be consecutive);
At least 250 nights (paid or Reward Stay) OR 500,000 or more earned Base Points since joining Hilton Honors Program;
Account & Service Control · Restriction or exception
From 2027 the extension test uses eligible spend instead of base points
The eligibility requirements for Diamond Elite Tier Status Extension from 2027 and beyond are: Diamond Elite Tier Status set to expire March 31st; three (3) total years at Diamond Elite Tier Status, which need not be consecutive; and at least 250 nights, paid or Reward Stays, or $50,000 or more of U.S. dollars Eligible Spend since joining the Hilton Honors Program. Requests are submitted at the Hilton Honors Diamond status extension page.
Supporting quotations
Eligibility requirements for Diamond Elite Tier Status Extension in 2027and beyond:
Diamond Elite Tier Status set to expire March 31st
Three (3) total years at Diamond Elite Tier Status (years do not have to be consecutive)
At least 250 nights (paid or Reward Stays) OR $50,000 + U.S. dollars Eligible Spend since joining Hilton Honors Program
Lifetime Diamond needs ten years and a large lifetime volume
Lifetime Diamond Elite Tier Status is awarded to eligible Hilton Honors members who have achieved Diamond Elite Tier Status for at least ten (10) years, which need not be consecutive, and who have either completed Stays totalling at least 1,000 paid or Reward nights or accumulated at least $200,000 U.S. dollars of Eligible Spend over their lifetime membership. It is granted at the discretion of Hilton Honors and may be ended or amended. A member must complete 365 days at Diamond for that year to count as a fully completed year, so a member who achieved Diamond on November 1, 2026 would not complete a year until November 1, 2027.
Supporting quotations
Lifetime Diamond Elite Tier Status will be awarded to eligible Hilton Honors Members, who have achieved Diamond Elite Tier Status for at least ten (10) years (non-consecutive) and who (i) have completed Stays totaling at least 1,000 paid or Reward nights OR (ii) accumulated at least $200,000 U.S. dollars Eligible Spend over lifetime of membership in the Program, pursuant to the Program Terms & Conditions. Lifetime Diamond Elite Tier Status is granted at the discretion of Hilton Honors and may be ended, or amended with or without notice or compensation, at Hilton Honors’ sole discretion.
A Member must complete 365 days at Diamond Elite Tier Status for it to be counted as a fully completed year towards Lifetime Diamond Elite Tier Status. For example, if a member achieves Diamond Elite Tier Status on November 1, 2026 (for the current year or to maintain status for the subsequent year), a completed year at Diamond Elite Tier Status would not occur until November 1, 2027. If a member has earned Diamond Elite Tier Status through a future date of expiration (ex. Diamond Elite Tier Status expires March 31, 2026), the future status will only count toward Lifetime Diamond Elite Tier Status once completed.
Account & Service Control · Company practice
Diamond Reserve needs 40 stays and $18,000, or 80 nights and $18,000, in a year
Diamond Reserve Elite Tier Status is awarded to Hilton Honors members with (i) 40 Stays AND $18,000 U.S. dollars of Eligible Spend, or (ii) 80 nights AND $18,000 U.S. dollars of Eligible Spend, during any calendar year, and Eligible Spend counts towards Diamond Reserve qualification.
Supporting quotations
Diamond Reserve Elite Tier Status will be awarded to Hilton Honors Members with (i) 40 Stays AND $18,000 U.S. dollars Eligible Spend OR (ii) 80 nights AND $18,000 U.S. dollars Eligible Spend during any calendar year. Eligible Spend will count toward Diamond Reserve Elite Tier Status qualification.
Account & Service Control · Company commitment
Diamond Reserve members get a guaranteed 4pm late check-out
Diamond Reserve Elite members receive a guaranteed 4pm late check-out on qualifying Stays. To receive it, the member must be the guest of record on the reservation, and it applies to only one (1) room reserved by the member, at the listed brands.
Supporting quotations
Guaranteed 4pm Late Check-Out Diamond Reserve Elite Members will receive guaranteed 4pm late check out on qualifying Stays. To receive guaranteed 4pm late check-out, the Diamond Reserve Elite Member must be the guest of record on the reservation. Guaranteed 4pm late check-out will only be applied to one (1) room reserved by the Diamond Reserve Elite Member. Available at Waldorf Astoria® Hotels & Resorts, Conrad® Hotels & Resorts, LXR Hotels & Resorts, NoMad™, Signia by Hilton, Canopy™ by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton™, Graduate Hotels, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Motto by Hilton®, Embassy Suites™, Tempo by Hilton™, Hilton Garden Inn®, Hampton by Hilton™, Tru by Hilton™, Apartment Collection by Hilton™, Outset Collection by Hilton™, YOTEL, Spark by Hilton ™, LivSmart Studios by Hilton™, Homewood Suites by Hilton®, Home2 Suites by Hilton®, and Hilton Grand Vacations®. Excluding certain Partner Accommodations.
Account & Service Control · Company commitment
Diamond Reserve members get a dedicated customer service line
Diamond Reserve members receive complimentary service through a dedicated Exclusive Customer Service call centre, whose agents provide top-tier customer service.
Supporting quotations
Complimentary service through Exclusive Customer Service. This call center will provide dedicated agents to provide top-tier customer service.
Account & Service Control · Company commitment
Diamond Reserve includes premium WiFi at the listed brands
Diamond Reserve Elite Tier Status members receive complimentary in-room and lobby premium WiFi internet access during Stays at the listed Hilton brands.
Supporting quotations
Complimentary in-room and lobby Premium WiFi internet access during Stays at Waldorf Astoria® Hotels & Resorts, Conrad® Hotels & Resorts, LXR Hotels & Resorts, NoMad™, Signia by Hilton, Canopy™ by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton™, Graduate Hotels, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Motto by Hilton®, Embassy Suites™, Tempo by Hilton™, Hilton Garden Inn®, Hampton by Hilton™, Tru by Hilton™, Apartment Collection by Hilton™, Outset Collection by Hilton™, Spark by Hilton ™, LivSmart Studios by Hilton™, Homewood Suites by Hilton®, Home2 Suites by Hilton®, and Hilton Grand Vacations®. WiFi internet access may not be complimentary in meeting spaces or at properties with a resort fee.
Account & Service Control · Company commitment
Diamond Reserve includes two bottles of water per stay at listed brands
Diamond Reserve Elite Tier Status members receive two (2) complimentary bottles of water per Stay at the listed brands, including Hilton Grand Vacations. Bottled water is not complimentary at Participating Hotels with a resort fee that includes bottled water.
Supporting quotations
Two (2) complimentary bottles of water per Stay at Waldorf Astoria Hotels & Resorts, Conrad® Hotels & Resorts, LXR Hotels & Resorts™, NoMad™, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton™, Graduate Hotels, DoubleTree by Hilton™, Tapestry Collection by Hilton™, Embassy Suites by Hilton™, Hilton Garden Inn, Apartment Collection by Hilton™, Outset Collection by Hilton™, YOTEL, and Hilton Grand Vacations™. Bottled Water is not complimentary at Participating Hotels with a resort fee that includes bottled water.
Account & Service Control · Company commitment
Diamond Reserve members get the same 5th Night Free benefit as the other tiers
Diamond Reserve Elite Tier Status members receive the 5th Night Free benefit on Standard Room Reward Stays on the same terms as the Silver, Gold and Diamond benefits described earlier: for every Standard Room Reward Stay of five (5) or more nights using all Points, every 5th night is free, on an unlimited number of Stays annually, with no more than four (4) free nights per Stay, applying only to five consecutive nights within the same all-Points Standard Room Reward Stay at the same property, up to twenty (20) nights, when confirmed at the time of booking.
Supporting quotations
5th Night Free on Standard Room Reward Stays: For every Standard Room Reward Stay of five (5) or more nights using all Points, every 5th night is free. Members can utilize the 5th Night Free on Reward Stays benefit on an unlimited number of Stays annually. No more than four (4) free nights will be awarded per Stay. Applies only to five (5) consecutive nights within the same all Points Standard Room Reward Stay at the same property, up to twenty (20) nights, when confirmed at time of booking. If a 5th free night is declined, reservation is cancelled, or check-out occurs before 5th night, the free night is forfeited. 5th Night Free benefit has no cash or Point value. After the 5th Night Free benefit is applied, eligible Members will not be charged any Points for the 5th night, 10th night, 15th night, and 20th night of the Stay, as applicable. All other nights of the Stay will be charged at the applicable full Standard Room Reward price. A Standard Room is defined by each hotel and subject to availability at participating hotels within the Hilton Portfolio. Applies to Standard Room Reward Stays only, not on paid Stays or Points & Money Rewards™. Does not apply when Stay is booked as part of a Reward Stay offer, package, or promotion offered by Hilton or any of its partners.
Account & Service Control · Restriction or exception
Diamond Reserve members get the 48-hour reservation guarantee too
Diamond Reserve Elite Tier Status members receive the 48-Hour Reservations Guarantee at Participating Hotels when a paid reservation is made before midnight hotel local time, at least 48 hours before the intended arrival, subject to the stated restrictions: it does not apply to reservations paid for in part or in full by Hilton Honors Points or by free night certificates issued by Hilton, does not apply when a hotel becomes overbooked by 10% or more (110% or more of rooms reserved), and does not apply at hotels where the 2% limitation applies or during Extraordinary Demand Dates, as described in the Diamond section, where the guarantee applies to only one (1) room reservation.
Supporting quotations
48-Hour Reservations Guarantee, subject to the restrictions stated herein, at Participating Hotels when paid reservations are made before midnight hotel local time, at least 48 hours prior to intended arrival. RESTRICTIONS: This guarantee does not apply to reservations paid for in part or in full by Hilton Honors Points, or free night certificates issued by Hilton. This guarantee does not apply to a hotel when that hotel becomes overbooked by 10% or more (i.e., 110% or more of rooms are reserved). For certain Participating Hotels, this guarantee does not apply when the hotel becomes overbooked by 2% or more (i.e., 102% or more of rooms are reserved). Contact the individual hotel or
Account & Service Control · Restriction or exception
The 48-hour guarantee does not apply in defined situations
The 48-Hour Reservations Guarantee does not apply to reservations paid for in part or in full by Hilton Honors Points or by free night certificates issued by Hilton. It does not apply to a hotel when that hotel becomes overbooked by 10% or more, that is 110% or more of its rooms are reserved, nor at hotels where the 2% limitation applies, as the list of those hotels shows. It does not apply during Extraordinary Demand Dates, meaning dates determined by the hotel and Hilton Honors, in their sole discretion, that are consistently popular reservation dates for guests, such as during major events in the area or New Year’s Eve, and it applies to only one (1) room reservation.
Supporting quotations
view hotels with the 2% cap, Opens new tab to determine whether the 2% limitation applies. This guarantee also does not apply to a hotel during Extraordinary Demand Dates. The term "Extraordinary Demand Dates" means dates determined by the hotel and Hilton Honors, in their sole discretion, that are consistently popular reservation dates for guests, such as during major events in the area or New Year's Eve. This guarantee applies to only one (1) room reserved with a valid credit card and occupied by the Diamond Reserve Elite Tier Status Member. This guarantee does not impact the room rate, and reservations made under this guarantee will be subject to the hotel's prevailing rate for the accommodations requested. In the event the Member does not arrive as scheduled or does not call to cancel and obtain a cancellation number, the credit card provided will be charged one (1) night's room and tax. The 48-Hour Reservations Guarantee applies to reservations made (i) online at a hotel official website, (ii) through Hilton Reservations and Customer Care, (iii) through the Diamond Reserve Desk, or (iv) with the hotel directly. Promotional Rewards are not applicable for reservations booked under the 48-Hour Reservations Guarantee. The 48-Hour Reservations Guarantee may periodically be restricted at LivSmart Studios by Hilton, Homewood Suites by Hilton, and Home2 Suites by Hilton hotels due to the extended stay nature of guest Stays at the LivSmart Studios by Hilton, Homewood Suites by Hilton, and Home2 Suites by Hilton brands. The 48-hour Reservations Guarantee does not apply at the Conrad Maldives Resort & Spa, Hilton Seychelles Northolme Resort and Spa, Ho'olei at Grand Wailea, Kingston Plantation Condos, Royale Palms, Conrad Koh Samui Resort & Spa, or Hilton Grand Vacation, or at certain Partner Accommodations.
Account & Service Control · User right or choice
Diamond Reserve members pick one MyWay on-property benefit
Diamond Reserve Elite Tier Status members choose one MyWay on-property benefit; the link given shows the choices available at each hotel brand within the Hilton Portfolio.
Supporting quotations
Choose a MyWay On-Property benefit. Click this
link, Opens new tab to view the choices at each hotel brand within the Hilton Portfolio.
Account & Service Control · Company commitment
Diamond Reserve includes space-available upgrades, with brand exceptions
Diamond Reserve Elite Tier Status members receive complimentary, space-available room upgrades on qualifying Stays when registered as a Diamond Reserve member, at the listed Hilton brands. The following brands do not offer complimentary upgrades: Embassy Suites, Hilton Garden Inn, Hampton by Hilton, LivSmart Studios by Hilton, Tru by Hilton, Spark by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton, Hilton Grand Vacations and Motto by Hilton. Upgrades are not offered at Napua Tower at Grand Wailea, Imperial Floor at Rome Cavalieri, Waldorf Astoria Maldives Ithaafushi, Conrad Maldives Rangali Island, and Hilton Maldives Amingiri Resort & Spa, and at certain Partner Accommodations.
Supporting quotations
Complimentary, Space-Available Upgrades: Diamond Reserve Elite Tier Status Members will receive the following during Stays as a registered Diamond Reserve Elite Tier Status Member: At Waldorf Astoria® Hotels & Resorts, LXR Hotels & Resorts, Conrad® Hotels & Resorts, NoMad™, Canopy™ by Hilton, Tempo by Hilton™, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton™, Graduate Hotels, DoubleTree by Hilton™, Apartment Collection by Hilton™, Outset Collection by Hilton™, YOTEL, and Tapestry Collection by Hilton™ properties. Diamond Reserve Elite Tier Status Members may receive complimentary room upgrades to preferred rooms, based on availability at the time of arrival, up to and including . “junior”, “standard” or “one-bedroom” suites. Upgrades exclude executive suites, villas and specialty accommodations/floors/towers (which may include, but not limited to, "Vista," "Villa," or “Club” accommodation types), subject to the discretion of the hotel. Group reservations and certain rates are not eligible for suite accommodations and may not be eligible for complimentary upgrades. Upgrades are granted on a space-available basis for the entire Stay, as determined at the time of check-in. Preferred rooms are identified by each hotel and may vary within each brand. Upgrades will be given only for one (1) room per Member during a qualifying Stay, regardless of additional booked rooms.
The following brands do not offer complimentary upgrades: Embassy Suites™, Hilton Garden Inn®, Hampton by Hilton™, LivSmart Studios by Hilton™, Tru by Hilton™, Spark by Hilton™, Homewood Suites by Hilton®, Home2 Suites by Hilton®, Hilton Grand Vacations®, and Motto by Hilton®. Upgrades are not offered at Napua Tower at Grand Wailea, Imperial Floor at Rome Cavalieri, Waldorf Astoria Maldives Ithaafushi, Conrad Maldives Rangali Island, and Hilton Maldives Amingiri Resort & Spa, and certain Partner Accommodations. Group reservations and certain rates are not eligible for suite accommodations and may not be eligible for complimentary upgrades. All upgrades are granted on a space-available basis for the entire Stay, as determined at the time of arrival. Preferred rooms are identified by each individual property and may vary within each brand. Upgrades will be given only for one (1) room per Member, regardless of additional booked rooms by the Member.
Account & Service Control · Company commitment
Diamond Reserve members get executive lounge access even without an upgrade
Diamond Reserve Elite Tier Status members receive complimentary access for the member and up to one (1) additional registered guest to Executive Lounges, even if they do not receive a room upgrade, excluding executive suites, villas, specialty accommodations, floors or towers, and “Club” accommodation types, and the Enclave category rooms at All-Inclusive resorts unless the initial booking was also an Enclave-level accommodation, at hotels with Executive Lounges.
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Executive Lounge Access – Diamond Reserve Elite Tier Status will receive complimentary access for the Member and up to one (1) additional registered guest to Executive Lounges, even if you do not receive a room upgrade, (excluding executive suites, villas, specialty accommodations / floors / towers, and the Enclave category rooms at All-Inclusive resorts, unless the initial booking was also an Enclave-level accommodation), at hotels with Executive Lounges. Members with complimentary access to an Executive Lounge that provides complimentary breakfast seven days a week are not eligible for the daily Food & Beverage Credit.
Account & Service Control · Company commitment
Diamond Reserve members also get premium club access
Diamond Reserve Elite Tier Status members receive complimentary access for the member and up to one (1) additional registered guest to Premium Clubs. Premium Club access excludes the Enclave category rooms at All-Inclusive resorts, unless the initial booking was also an Enclave-level accommodation. Members who receive complimentary access to Premium Clubs are not eligible for the Daily Food & Beverage Credit, and a list of Premium Clubs is given.
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Premium Club Access – Diamond Reserve Elite Tier Status will receive complimentary access for the Member and up to one (1) additional registered guest to Premium Clubs. Premium Club access excludes the Enclave category rooms at All-Inclusive resorts, unless the initial booking was also an Enclave-level accommodation. Members who receive complimentary access to Premium Clubs are not eligible for the Daily Food & Beverage Credit. A full list of
Diamond Reserve members earn a confirmable upgrade reward
Diamond Reserve Elite Tier Status members earn one (1) Confirmable Upgrade Reward when they achieve Diamond Reserve status, and have the opportunity to earn a second upon achieving 120 nights within a calendar year. The reward gives the right to choose and confirm a room upgrade, subject to availability, at the time of booking, for up to and including a 1-bedroom suite for any Stay of up to seven (7) nights, and further terms and conditions apply to it.
Supporting quotations
Confirmable Upgrade Reward: Diamond Reserve Elite Tier Status Members earn one (1) Confirmable Upgrade Reward upon achieving of Diamond Reserve Elite Tier Status and have the opportunity to earn a second Confirmable Upgrade Reward upon achieving 120 nights within a calendar year. Confirmable Upgrade Reward provides Diamond Reserve Status Members the right to choose and confirm a room upgrade, subject to availability, at the time of booking for up to and including a 1-bedroom suite for any Stay up to seven (7) nights. Not available for Stays exceeding seven (7) nights. Confirmable Upgrade Rewards will be given only for one (1) room per Member, regardless of additional booked rooms by the Member. Confirmable Upgrade Rewards are only available at the following brands: Waldorf Astoria® Hotels & Resorts, LXR Hotels & Resorts, Conrad® Hotels & Resorts, NoMad™, Signia by Hilton, Canopy™ by Hilton, Tempo by Hilton™, Hilton Hotels & Resorts, Curio Collection by Hilton™, Graduate Hotels, DoubleTree by Hilton™, Outset Collection by Hilton™, YOTEL, and Tapestry Collection by Hilton™ properties. Confirmable Upgrade Rewards are not offered at Napua Tower at Grand Wailea, Imperial Floor at Rome Cavalieri, Waldorf Astoria Maldives Ithaafushi, Conrad Maldives Rangali Island, Hilton Maldives Amingiri Resort & Spa, and certain Partner Accommodations. For more information, see here.
The following additional terms and conditions apply to Confirmable Upgrade Reward.
Account & Service Control · Restriction or exception
How a confirmable upgrade reward must be used
The additional terms for a Confirmable Upgrade Reward are: you have up to twelve (12) months to redeem it by booking a reservation with a checkout date before the reward’s expiration date; redemption is through the Hilton Honors App or by calling Hilton Reservation and Customer Care at +1-800-4HONORS when booking a qualifying reservation; applying it to an existing qualifying reservation requires calling for assistance; it must be redeemed on a qualifying reservation before digital check-in, that is at least 36 hours before arrival; it may be used on Hilton Honors-eligible reservations including paid Stays, AMEX Free Nights, Reward Stays and Points & Money Rewards stays; to remove one from an existing reservation you must cancel and rebook, and the rate and availability may be different at rebooking; and it may be transferred to another Hilton Honors member, in which case it expires twelve (12) months from the date it was originally earned, using +1-800-4HONORS.
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a. Members who receive a Confirmable Upgrade Reward will have up to twelve (12) months to redeem the Reward for an upgrade by booking a reservation with a checkout date prior to the reward’s expiration date.
b. Members can redeem Confirmable Upgrade Rewards through the Hilton Honors App or by calling Hilton Reservation & Customer Care at +1800-4HONORS when booking a qualifying reservation.
c. To apply a Confirmable Upgrade Reward to an existing qualifying reservation, Members must call Hilton Reservation & Customer Care at +1800-4HONORS for assistance.
d. Confirmable Upgrade Rewards must be redeemed on a qualifying reservation prior to digital check-in (i.e., at least 36 hours prior to arrival date).
e. Confirmable Upgrade Reward may be used on Hilton Honors-eligible reservations including paid Stays, AMEX Free Nights, Reward Stays, and Points & Money Rewards™ Stays.
f. If a Diamond Reserve Elite Tier Status Member would like to remove a redeemed Confirmable Upgrade Reward from an existing reservation, the reservation must be cancelled and rebooked. Rate and availability may be different at time of rebooking.
g. Diamond Reserve Elite Tier Status Members can transfer a Confirmable Upgrade Reward to another Hilton Honors Member. Transferred Confirmable Upgrade Rewards expires twelve (12) months from the date it was originally earned by the Diamond Reserve Elite Tier Status Member that earned and gifted the Reward. If a Diamond Reserve Elite Tier Status Member would like to transfer their Reward, they must call +1800-4HONORS for assistance.
Account & Service Control · Company practice
Rollover nights are no longer offered from 2026
Elite Rollover Nights are no longer offered for Elite Tier Status qualification beginning January 1, 2026. Elite Rollover Nights accumulated through 2025 are counted for Elite Tier Status in 2026, and nights accumulated in 2026 are not rolled over to 2027 for Elite Tier Status qualification.
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Elite Rollover Nights will no longer be offered for Elite Tier Status qualification beginning January 1, 2026. Elite Rollover Nights accumulated through 2025 will be counted for Elite Tier Status in 2026. Nights accumulated in 2026 will not be rolled over to 2027 for Elite Tier Status qualification purposes .
Account & Service Control · Procedure
How rollover nights are counted at the end of a year
Elite Tier Status Members are eligible to roll over qualifying nights in excess of those required to qualify for their tier at the end of the calendar year, on December 31st; Base Members are not eligible. The rollover is calculated as total qualifying nights earned at year end, including rollover nights from the prior year, minus any Elite Rollover Nights from the previous year, minus the qualifying nights needed to renew the current Elite Tier Status. Qualifying nights for paid and Reward stays, including Points & Money Rewards stays, count as full qualifying nights, and nights earned through a promotional offer such as a double night credit are also eligible.
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Elite Tier Status Members will be eligible to rollover qualifying nights in excess of those required to qualify for their Elite Tier Status at the end of the calendar year (December 31st). Base Members are not eligible to rollover qualifying nights. Requirements for membership tiers can be viewed in the
Elite Rollover Nights will be counted toward Members’ Elite Tier Status qualification for the following calendar year.
Elite Rollover Nights are calculated as follows to apply to the next qualifying Elite Tier Status year: Total qualifying nights earned at year end (inclusive of Elite Rollover Nights from prior year) – any Elite Rollover Nights from the previous year – qualifying nights needed to renew your current Elite Tier Status = Elite Rollover Nights for the next calendar year.
Qualifying nights for paid and
Reward stays, Opens new tab (including Points & Money Rewards stays) count as full qualifying nights for achieving status and are eligible to be rolled over to the following calendar year. Any Elite Rollover Nights earned through a promotional offer (i.e., double night credit) are also eligible and will be added to the total amount of rollover nights in excess of the number of nights required to gain Elite Tier Status.
Account & Service Control · Restriction or exception
Rollover nights count only towards the next tier
Elite Rollover Nights will not count toward Milestone Bonuses and will not count toward Elite Tier Status Gifting; they count only toward a member achieving the next Elite Tier Status.
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Elite Rollover Nights will not count toward Milestone Bonuses and will only count toward a member achieving the next Elite Tier Status. Requirements for achieving the Milestone Bonuses can be viewed in the
Elite Rollover Nights will not count toward Elite Status Gifting and will only count toward a Member achieving the next Elite Tier Status. Requirements for being eligible for elite status gifting can be viewed in the
Elite Tier Status members who achieve sixty (60) qualifying nights within a calendar year can gift Gold Elite Tier Status to a member of their choice, and one hundred (100) qualifying nights lets them gift Diamond Elite Tier Status, and they may gift to only one (1) member per year. Members who qualify by the end of a calendar year must make their selection by 11:59pm EST on January 31st. Gifted status begins on approval of the gift and lasts 365 days, after which the recipient’s status becomes what they would have earned without the gift. A member who qualifies again the following year may gift to the same member but must re-elect them, gifts do not carry over if unused, a gift cannot be changed during the same year, and status cannot be gifted to someone without a Hilton Honors account.
Supporting quotations
Elite Tier Status Members that achieve sixty (60) qualifying nights within a calendar year will be able to gift Gold Elite Tier Status to a Member of their choice. If a Member achieves one hundred (100) qualifying nights within a calendar year, they will be able to gift Diamond Elite Tier Status to a Member of their choice. Members are permitted to gift Elite Tier Status to only one (1) Member per year.
Members who achieve Elite Tier Status gifting qualifications by the end of a calendar year will be permitted to gift Elite Tier Status to a Member of their choice. Members gifting Elite Tier Status must make their selection of the Member to receive gifted Elite Tier Status by 11:59pm EST on January 31st of each calendar year.
Gifted Elite Tier Status will begin immediately upon approval of the gift and last 365 days from the date approved. After 365 days, the gifted Member's Elite Tier Status will change to the Elite Tier Status that they would have earned without the gifted status in the previous calendar year.
Members meet gifting qualifications the following year can gift status to the same Member that was previously gifted Elite Tier Status. Members will have to re-elect the Member receiving gifted Elite Tier Status each year. Elite Tier Status gifts do not automatically carry over if unused.
Elite Tier Status gifted to another Member cannot be changed during the same year.
The Member receiving the gifted status must be enrolled as a Hilton Honors Member. Elite Tier Status cannot be gifted to someone who does not have a Hilton Honors account.
Account & Service Control · Context
Which nights count towards gifting
Qualifying nights for paid and Reward stays, including Points & Money Rewards stays, count as full qualifying nights for achieving gifting status, and qualifying nights earned through a promotional offer such as a double night credit are also eligible and are added to the total number of eligible nights used for gifting status.
Supporting quotations
Qualifying nights for paid and
Reward stays, Opens new tab (including Points & Money Rewards™ stays) count as full qualifying nights and are counted towards achieving gifting status. Any qualifying nights earned through a promotional offer (i.e., double night credit) are also eligible and will be added to the total amount of eligible nights achieved to use gifting status.
Account & Service Control · Restriction or exception
You cannot gift status to someone already Gold or Diamond
Elite Tier Status cannot be gifted to Gold or Diamond Elite Tier Status to a member who has already been awarded Gold or Diamond Elite Tier Status.
Supporting quotations
Elite Tier Status cannot be gifted to Gold or Diamond Elite Tier Status to a Member that has already been awarded Gold or Diamond Elite Tier Status.
Account & Service Control · Company practice
Maldives resorts offer only limited upgrade benefits
Because of the very special nature of the accommodations at the properties in the Maldives, only some resorts can offer upgrade accommodations; the document points to the Maldives elite benefits for other alternative benefits for Hilton Honors Gold and Diamond members.
Supporting quotations
Due to the very special nature of the accommodations at our properties in the Maldives, only some resort(s) can offer upgrade accommodations. However, learn about our other alternative
The alternative Maldives benefits are described on a separate page that this document links but does not supply.
Account & Service Control · Company commitment
Elite members get 15% off one spa treatment at all-inclusive resorts
An Elite Tier Status Hilton Honors member who books an Honors-eligible stay at a resort hotel in the Hilton Portfolio of brands defined as All-Inclusive will receive a 15% discount on a single treatment offered at the resort’s spa during that stay, should a spa exist. The discount applies to one (1) treatment per reservation, and bundled spa treatment packages are not eligible for the benefit.
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All-Inclusive, Opens new tab, an Elite Tier Status Hilton Honors Member who book an Honors-eligible stay will receive a 15% discount on a single treatment offered at the resort’s spa during that stay, should a spa exist. The discount is applicable to one (1) treatment per reservation. Bundled spa treatment packages are not eligible for this benefit. If a spa service is already included in the Member’s room rate at time of booking, the spa discount will not apply. The guest is permitted, however, to apply the discount to an additional spa treatment. If a promotional discount is already being offered, the member will receive the larger of the two discounts. If a promotional discount is already being offered, the member will receive the larger of the two discounts.
Account & Service Control · Procedure
How to request a reward
Members must request Rewards online, by phone, or through the Hilton Honors App. Reward requests placed by telephone require the member to provide account verification, and some Rewards may be available to print when redeeming online.
Supporting quotations
Members must request Rewards via (i) online, (ii) Hilton
global phone numbers, Opens new tab, or (iii) through the Hilton Honors App. Rewards requests placed by telephone will require the Member to provide account verification. Some Rewards may be available to print when redeeming online.
Account & Service Control · Procedure
How you get your reward confirmation
A Reward confirmation document redeemable for the Reward is issued via the Hilton website when redeeming online, on the Hilton Honors App, or by Hilton Reservations and Customer Care.
Supporting quotations
A Reward confirmation document redeemable for the Reward will be issued via (i) the Hilton website when redeeming online, (ii) on the Hilton Honors App, or (iii) Hilton Reservations and Customer Care.
Account & Service Control · Restriction or exception
Reward Exchanges are in set increments and cannot be undone
Reward Exchanges may only be made in the specific increments provided via the link in the document. Both the Marketing Partner programme account and the Hilton Honors account must be in the same legal name. Once a Reward Exchange is made it cannot be reversed or undone, and expediting fees cannot be refunded, and the Reward Exchange is a benefit of the Hilton Honors Program and is subject to the program’s terms.
Supporting quotations
Reward Exchanges may only be made in the
specific increments, Opens new tab provided via this hyperlink. Both the Marketing Partner program account and the Hilton Honors account must be in the same legal name. Once a Reward Exchange is made, it cannot be reversed or undone and expediting fees cannot be refunded. The Hilton Honors Reward Exchange is a benefit of the Hilton Honors Program and is subject to all Hilton Honors Program Terms and Conditions. Please allow at least sixty (60) days for the Reward Exchange to be posted.
Account & Service Control · Context
What makes a stay a Reward Stay
Reward stays at Participating Hotels are stays booked with the use of all Points or Points & Money Rewards, where available, or with a Reward certificate. If any portion of Hilton Honors Points is used for the stay, the entire stay is considered a Reward Stay.
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Reward stays at Participating Hotels ("Reward stays") are stays booked with the use of all Points or Points & Money Rewards™, where available, or a Reward certificate. If any portion of Hilton Honors Points are used for the Member's stay, the entire stay is considered a Reward Stay.
Account & Service Control · Company practice
Points & Money Rewards can be booked from 5,000 points in 1,000-point steps
Members may book a Reward Stay for standard or premium room types using nearly any combination of Points and money, in increments of 1,000 Points and starting at 5,000 Points, and Points & Money Rewards are available at any Participating Hotel with no blackout dates.
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Members may book a Reward Stay for standard or premium room types using nearly any combination of Points and money, in increments of 1,000 Points and starting at 5,000 Points. Points & Money Rewards are available at any Participating Hotel, with no blackout dates.
Account & Service Control · Company practice
A full-points redemption books a standard or premium room
Members may use full Hilton Honors Points to book a complimentary standard or premium room, and standard room and premium room Rewards are available at Participating Hotels with no blackout dates.
Supporting quotations
Members may use full Hilton Honors Points to book a complimentary standard or premium room. Standard room and premium room Rewards are available at Participating Hotels with no blackout dates.
Account & Service Control · Procedure
How to check availability and book a Reward stay
You can check the availability of Reward stay types for any Participating Hotel on the hotel’s website, by calling +1-800-4HONORS or one of Hilton’s global phone numbers, or at HiltonHonors.com. Participating Hotels and Reward types may change at any time without notice at Hilton Honors’ sole discretion, and although Reward stays are not subject to blackout dates or capacity controls, all Rewards depend on availability and some Reward stay types may not be available on the date of your request. To redeem you must book online or call and tell the reservationist you are using Hilton Honors Points; an online booking gives a Reward confirmation page with the hotel Reward stay reservation and the confirmation document in one transaction. Failure to comply with the procedure may result in cancellation or denial of the reservation, accommodations, or payment of the published retail rate, and accommodations must be reserved before the Reward stay.
Supporting quotations
View availability of Reward stay types for any Participating Hotel by (i) visiting their website, (ii) calling
Participating Hotels and Reward types may change at any time without notice at Hilton Honors’ sole discretion.
Reward stays are not subject to blackout dates or capacity controls. All Rewards depend upon availability and some Reward stay types may not be available on the date of Member's request.
When redeeming Hilton Honors Points for a Reward stay, Members must either book a Reward stay online, or call
+1 800-4HONORS, Opens new tab, or at one of Hilton’s
global phone numbers, Opens new tab, and advise the reservationist at that time that they will be using Hilton Honors Points. If booking a Reward stay online, Members will receive a Reward confirmation page with their hotel Reward stay reservation and Reward confirmation document in one online transaction. If booking a Reward stay reservation via phone, you will receive a Reward confirmation document via email.
Failure to comply with this procedure may result in cancellation or denial of reservations, accommodations, or payment of published retail rate. Accommodations must be reserved prior to Reward stay.
Account & Service Control · Company practice
Reward stays count towards Elite Tier Status
The number of Reward stays and the number of nights during a Reward stay count towards the stays and nights required for Elite Tier Status qualification.
Supporting quotations
The number of Reward stays and the number of nights during a Reward stay will count towards the number of stays and nights required for Elite Tier Status qualification.
Account & Service Control · Context
The points recipient need not be the guest or attend
The recipient of Bonus Points awarded through the Hilton Honors Group & Event Bonus does not need to be a registered guest or to attend the meeting or event, but must be a Member of Hilton Honors to receive the points in connection with the event. Members booking on behalf of their employer must notify the hotel before the Bonus Points are issued if that issuance would otherwise affect the booking.
Supporting quotations
The recipient of Bonus Points awarded through the Hilton Honors Group & Event Bonus does not need to be a registered guest or attend the meeting or event. The recipient must be a Member of Hilton Honors to receive Bonus Points in connection with the event. Hilton Honors Group & Event Bonus recipients booking on behalf of their employer must notify the hotel prior to the issuance of the Bonus Points if such issuance violates their employer's policies.
Account & Service Control · Restriction or exception
Who can earn event Bonus Points
The Hilton Honors Group & Event Bonus is available to any Hilton Honors member, including individuals, professional meeting and event planners, individuals booking events on behalf of their employer, including B2B pooled accounts, tour operators, and travel agents, travel sellers and conference planners that book a qualifying event. Hilton employees and hotel team members are not eligible to accrue points under the program.
Supporting quotations
The Hilton Honors Group & Event Bonus is available to any Hilton Honors member, including, but not limited to, individuals, professional meeting and event planners, individuals booking events on behalf of their employer (including B2B Pooled Accounts), tour operators, and travel agents/travel sellers/conference planners that book a qualifying event. Hilton employees and hotel team members are not eligible to accrue Points when contracting business on behalf of Hilton at any property within the Hilton portfolio.
Account & Service Control · Restriction or exception
New members can transfer points after 30 days with activity, or 90 days regardless
A new Hilton Honors member can pool, transfer or receive points thirty (30) days after enrollment, provided they have activity on their account. After ninety (90) days of enrollment a new member is eligible to pool, transfer or receive points regardless of their account activity.
Supporting quotations
A new Hilton Honors Member can pool, transfer, or receive Points thirty (30) days after enrollment, providing they have activity on their account. After ninety (90) days of enrollment, a new Member is eligible to pool, transfer, or receive Points regardless of their account activity.
Account & Service Control · Procedure
An email address is required to transfer points
An email address is required for a points transfer and is used only for transactional and marketing communications related to the transaction, and the Hilton Honors Terms and Conditions apply to the transfer.
Supporting quotations
An email address is required and will only be used for transactional and marketing communications related to this transaction. All
Effective April 1, 2004, new Hilton Honors Mutual Fund accounts are no longer available, and members who had a Mutual Fund account as of March 31, 2004 continue to receive Mutual Fund benefits.
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Effective April 1, 2004, new Hilton Honors Mutual Fund accounts (“Mutual Fund accounts”) are no longer available. Members who have a Mutual Fund account as of March 31, 2004 will continue to receive Mutual Fund benefits.
Account & Service Control · Context
What a Mutual Fund account is for
Hilton Honors Mutual Fund benefits are designed to let legally married couples combine their point earnings toward Rewards, and/or combine their stay and spend earnings toward promotional or Elite qualifications. The Mutual Fund is not designed to award duplicate bonuses and/or Rewards.
Supporting quotations
Hilton Honors Mutual Fund benefits are designed to allow legally married couples to combine their Point earnings toward Rewards, and/or to combine their stay/spend earnings toward special promotion qualifications or Elite qualification. The Hilton Honors Mutual Fund is not designed to award duplicate bonuses and/or Rewards.
Account & Service Control · Restriction or exception
A Mutual Fund can extend benefits to two rooms
Hilton Honors member benefits for Mutual Fund accounts may be extended for up to two (2) rooms, provided both members are present and have a room registered in each member’s name.
Supporting quotations
Hilton Honors member benefits for Mutual Fund accounts may be extended for up to two (2) rooms, provided both members are present and have a room registered in each member’s name.
Account & Service Control · Restriction or exception
Only legally married couples can hold a Mutual Fund
Hilton Honors Mutual Fund accounts are available only to couples legally married under the laws of the state, province, territory or country in which the couple resides.
Supporting quotations
Hilton Honors Mutual Fund accounts are available only to couples legally married under the laws of the state, province, territory, or country in which the couple resides.
Account & Service Control · Procedure
A Mutual Fund has one number, one statement and one balance
Each spouse in a Mutual Fund is issued the same Hilton Honors account number, and when the Mutual Fund is established one spouse’s name and address is designated as the recipient of all Hilton Honors mailings. Only one statement is issued per Mutual Fund account, the individual travel of either spouse appears on the combined statement, and when a Reward is requested the points are deducted from the combined balance; individual balances are not maintained or available to Mutual Fund participants.
Supporting quotations
Each spouse participating in a Hilton Honors Mutual Fund will be issued the same Hilton Honors account number. At the time a Hilton Honors Mutual Fund is established, the name and address of one spouse will be designated as the recipient of all Hilton Honors mailings.
Only one (1) statement will be issued per Hilton Honors Mutual Fund account. The individual travel accumulated by either spouse will appear on a combined Hilton Honors Mutual Fund statement. When a Reward is requested, the Points will be deducted from the combined balance. Individual balances will not be maintained or available to Hilton Honors Mutual Fund participants.
Account & Service Control · Company practice
Either spouse can spend the points, and Hilton is not the referee
Either spouse acting alone may use any accumulated points to request any Reward for which the Mutual Fund has sufficient points. Hilton Honors is not responsible for, and bears no liability for, disagreements or disputes between members about the use of points accumulated in the Mutual Fund account.
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Either spouse acting alone may use any accumulated Points to request any Reward(s) for which the Hilton Honors Mutual Fund has sufficient Points. Hilton Honors is not responsible for, and bears no liability for, disagreements or disputes between Members concerning the use of Points accumulated in the Hilton Honors Mutual Fund account.
Account & Service Control · Procedure
What happens to the points if a spouse dies or divorces
If a member dies, the points in the Mutual Fund go to the surviving spouse. If the marriage is dissolved, 50% of the points in the Mutual Fund go to each member. Both spouses must sign to request dissolution of the account, and Hilton Honors may require official documentation evidencing death or dissolution of marriage.
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In case of the death of a Member, Points in the Hilton Honors Mutual Fund will go to the surviving spouse. In the event of dissolution of marriage, 50% of Points in the Hilton Honors Mutual Fund will go to each Member. Both spouses must sign to request dissolution of account. Hilton Honors may require official documentation evidencing death or dissolution of marriage. Hilton Honors is not responsible for, and bears no liability for, disagreements or disputes between Members concerning the dissolution of Hilton Honors Mutual Fund accounts. Except as specifically provided herein, neither accrued Points nor Certificates are transferable in the event of death, as part of a domestic relations matter or otherwise by operation of law.
Account & Service Control · Company practice
Hilton can suspend or discontinue your membership
Hilton Honors reserves the right to suspend or discontinue Hilton Honors membership, including any Elite Tier Status — Silver, Gold, Diamond and Diamond Reserve — for any member who appears to be using the program in a manner inconsistent with the Program Terms and Conditions or the intent of the program, or any portion of it.
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Hilton Honors reserves the right to suspend or discontinue Hilton Honors membership, including any Elite Tier Status (including Silver Elite Tier Status, Gold Elite Tier Status, Diamond Elite Tier Status and Diamond Reserve Elite Tier Status), for any Member who appears to be using the Program in a manner inconsistent with the Program Terms and Conditions or intent of the Program or any portion of the Program, including, but not limited to, Reward redemption or Certificate use. Hilton Honors also reserves the right to discontinue membership for any Member that Hilton Honors reasonably believes, in its sole discretion, has: (a) acted in a manner inconsistent with applicable laws, regulations or ordinances; (b) breached or violated any of these Program Terms and Conditions; (c) engaged in any fraudulent or dishonest behavior, theft, misconduct or wrongdoing in connection with the account, including without limitation, involving Reward redemption or Certificate use, or other Member benefits; (d) engaged in any abusive, fraudulent, disruptive, inappropriate, offensive or hostile conduct, whether it be physical, verbal or written form, towards any Hilton Portfolio property or their guests or employees, or towards Hilton or any of its employees or contractors; or (e) failed to pay any bills or accounts due to Hilton or any Hilton Portfolio property.
Account & Service Control · Company practice
Losing your membership can mean losing your points
Discontinued membership may result in the loss of all accumulated points and the cancellation of Hilton Honors certificates, benefits and privileges, including the loss of any associated Elite Tier Status. Hilton also reserves the right to take appropriate administrative or legal action as it deems necessary, in its sole discretion.
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Discontinued membership may result in the loss of all accumulated Points and the cancellation of Hilton Honors Certificates, benefits and privileges, including the loss of any associated Elite Tier Status. In addition to discontinuance of Hilton Honors membership, Hilton Honors shall have the right to take appropriate administrative or legal action as it deems necessary in its sole discretion.
Account & Service Control · Procedure
A deceased member’s points can be transferred to other members
On a member’s death, the deceased member’s points can be transferred to another Hilton Honors member, or to several, once Hilton receives and approves the required documentation. There is no minimum or maximum number of points that can be transferred, but Elite Tier Status, nights, stays and Eligible Spend cannot be transferred. The transfer request and required documents must be provided within one (1) year of the date of death and each request is processed individually, no fee is charged, and the receiving member or members receive the transferred points within five (5) business days of Hilton’s receipt and approval of the completed documentation.
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a. In the event of a Hilton Honors Member's death, the deceased Member’s Points can be transferred to another Hilton Honors Member(s) upon Hilton's receipt and approval of the required documentation. The deceased Member’s Points can be transferred to multiple Members. There's no minimum or maximum number of Points that can be transferred. Elite Tier Status, nights, stays, or Eligible Spend can't be transferred, and won't count towards Elite Tier Status.
b. The transfer request and required documents must be provided within one (1) year from the date of the Member's death. Each transfer request must be processed individually.
c. No fee will be charged to transfer a deceased Member’s Points.
d. The receiving Member(s) will receive the transferred Points within five (5) business days of Hilton's receipt and approval of the completed documentation and information requested.
Account & Service Control · Procedure
What to send to claim a deceased member’s points
To request the transfer, complete the Declaration form and send it to priorityletter@hilton.com, and provide a copy of the deceased member’s death certificate, where a certified copy is not required, and an official document establishing the legal authority of the individual over the deceased member’s estate. The requesting individual must already have a Hilton Honors account to receive the points; a new account cannot be created just to receive them.
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To request the transfer of Points from a deceased Member’s account, complete the steps below:
The deceased Member's death certificate (a certified copy isn’t required).
An official document establishing the legal authority of the individual over the deceased Member's estate.
The requesting individual must have an existing Hilton Honors account to receive the deceased Member’s Points. A new account can't be created just to receive these Points.
Account & Service Control · Company practice
Hilton decides deceased-member transfer requests, finally
Deceased member points transfers are made within the sole discretion of the Hilton Honors team, and any decision made in response to a transfer request is final and not subject to further review or dispute.
Supporting quotations
Note: Deceased Member’s Points transfers will be made within the sole discretion of the Hilton Honors team. Any decision made by Hilton Honors in response to a request for transfer is final and not subject to further review or dispute.
Account & Service Control · Company practice
Member amenities are discretionary, and not transferable
Hilton Honors membership affords members certain services and benefits, the “Amenities”. These are offered solely at the discretion of Hilton Honors and the Participating Hotels, and not all Amenities are provided by all Participating Hotels; where a resort fee is required as part of a booking you should check with the hotel about the Amenities included. Members must be the registered, paying and staying guest to qualify for on-property Amenities, and Member Amenities are not transferable to any other individual, including to other Hilton Honors Members.
Terms & Conditions, Opens new tab. Hilton Honors membership affords Hilton Honors Members with certain services and benefits (”Amenities”). These Amenities are offered solely at the discretion of Hilton Honors and Participating Hotels. Not all Amenities are provided by all Participating Hotels. When a resort fee is required as part of a hotel booking, check with the Participating Hotel for more information about the included Amenities. Hilton Honors Members must be the registered, paying and staying guest to qualify for on-property Amenities. Member Amenities are not transferable to any other individual including to other Hilton Honors Members. Current Hilton Honors Amenities include:
Not stated here
The Member Benefits Terms & Conditions linked from this page are a separate document that this source does not supply, so what they say about the Amenities is not stated here.
Account & Service Control · Procedure
How to reach member services
Members can call the private Hilton Honors reservation number in the United States and Canada, +1 800-4HONORS, or one of the global phone numbers outside the United States and Canada, and there are dedicated Hilton Reservations and Customer Care offices for member inquiries.
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Private Hilton Honors Reservation Number in the U.S. and Canada:
+1 800-4HONORS, Opens new tab. Outside the U.S. and Canada, call one of our
Dedicated Hilton Reservations and Customer Care offices for Member inquiries.
Account & Service Control · Procedure
The program has email addresses for members and for each region
The document lists the email contacts for member service: the general HiltonHonors@hilton.com address, and separate addresses for Mexico, Latin America and South America; France; the United Kingdom, Europe, Middle East, Africa and Nordic (English); Germany; and Italy.
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Email Contacts:
HiltonHonors@hilton.com, Opens new tab
Mexico/Latin America/South America -
MexicoHiltonHonors@hilton.com, Opens new tab
France -
HiltonHonorsfr@hilton.com, Opens new tab
United Kingdom/Europe/Middle East/Africa/Nordic (English) -
HiltonHonors@hilton.com, Opens new tab
Germany -
HiltonHonorsde@hilton.com, Opens new tab
Account & Service Control · Procedure
More regional email contacts: Spain, the Middle East and Africa, and Asia
The list of email contacts continues with addresses for Spain, for the Middle East and Africa, and for Asia, in addition to the general and other regional addresses given earlier in the list.
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Italy -
HiltonHonorsita@hilton.com, Opens new tab
Spain -
HiltonHonorses@hilton.com, Opens new tab
Middle East and Africa -
MEAHiltonHonors@hilton.com, Opens new tab
Asia -
AsiaHiltonHonors@hilton.com, Opens new tab
Account & Service Control · Procedure
Online account access and the automated account line
Members can reach their account information online. Automated account inquiry by telephone is available twenty-four hours a day, seven days a week, on 1-800-548-8690 in the United States and Canada (toll-free) and +1-800-449-4155 outside the United States.
Automated Account Inquiry: Telephone 24 hours a day, seven (7) days a week. In the U.S. and Canada (toll-free): 1-800-548-8690. Outside the U.S.: +1-800-449-4155.
Account & Service Control · Procedure
Digital check-in means the hotel may hold your card, and Hilton signs the register for you
Pre-Registration and Digital Check-In are available to all members for whom Hilton Honors has room preference information and a valid credit card number on file. Participating Hotels may place a hold on a member’s credit card for costs of services in addition to the applicable room rate, and by using Digital Check-In the member consents to that credit hold as part of the agreed cost of service. Hilton Honors has notified all credit card services that any such hold placed by certain Participating Hotels in New York and not used for services rendered should be released upon the member’s departure, and as part of the Digital Check-In program the member consents to Hilton Honors acting as the member’s agent for the limited purpose of signing the Participating Hotel’s guest register on the member’s behalf.
Supporting quotations
Pre-Registration and Digital Check-In: Available to all Members for whom Hilton Honors has room preference information and a valid credit card number on file. Participating Hotels may place a hold on a Member's credit card for costs of services in addition to applicable room rates. Hilton Honors has notified all credit card services that any such credit held by certain Participating Hotels in New York and not used for services rendered should be released upon the Member’s departure. By using Digital Check-In, the Member consents to a credit hold by the Participating Hotel as part of the agreed-upon cost of service. As part of the Hilton Honors Digital Check-In program, Member consents to Hilton Honors acting as Member's agent for the limited purpose of signing the Participating Hotel's guest register on behalf of the Member.
Account & Service Control · Procedure
Reward stays can be booked for points online
Members can request hotel Reward Stays online for points, by clicking the “Reward” tab in their online account.
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Online Point redemption for Hotel Reward Stays requests. Members may access their
Account & Service Control · Restriction or exception
The second guest stays free, with limits
A guest stays free in the member’s room on qualifying Stays at Participating Hotels when there are additional charges for double occupancy. The benefit excludes Stays at Participating Hotels where the room rate includes extra components such as food and beverage, activities or parking, or at specialized room rates such as package or bed and breakfast rates, or taxes quoted as a per-person or per-room charge, and it does not apply at All-Inclusive Participating Hotels.
Supporting quotations
2nd Guest Stays Free: A guest stays free in the Member's room on qualifying Stays at Participating Hotels when there are additional charges for double occupancy. This benefit excludes Stays at any Participating Hotels when the room rate includes extra components (e.g., food & beverage, activities, parking, etc.); specialized room rates (e.g. package rates, bed & breakfast rates, etc.) or taxes that are quoted as a per person or per room charge; or at All-Inclusive Participating Hotels.
Account & Service Control · Restriction or exception
Late check-out must be requested and is subject to availability
For all members except Diamond Reserve Elite Tier Status, late check-out must be requested and is subject to availability.
Supporting quotations
Late Check-Out: For all Members except Diamond Reserve Elite Tier Status, late checkout must be requested and is subject to availability.
Account & Service Control · Context
Many hotels offer expedited digital check-out
Many hotels within the Hilton Portfolio offer an expedited Check-Out.
Supporting quotations
Digital Check-Out: Many hotels within the Hilton Portfolio offer expedited Check-Out.
Account & Service Control · Company commitment
Two bottles of water per stay at Waldorf Astoria Qasr al Sharq
At Waldorf Astoria Qasr al Sharq, all members receive two complimentary bottles of water per Stay.
Supporting quotations
At Waldorf Astoria Qasr al Sharq, all Members will receive two complimentary bottles of water per Stay.
Account & Service Control · Restriction or exception
On-property benefits need a booking through a qualifying channel
Qualification for all on-property Hilton Honors benefits — including complimentary standard WiFi access and MyWay benefits such as complimentary snacks and beverages, a complimentary continental breakfast or a Daily Food & Beverage Credit, and space-available upgrades — requires a confirmed reservation made through one of these channels: an official direct Hilton hotel brand or Hilton Honors website, the Hilton Reservations and Customer Care phone line, the Hilton Honors or Hilton mobile application, directly at a hotel in the Hilton Portfolio, or through an IATA accredited retail travel agent booking through a Hilton channel or the Global Distribution Systems Amadeus, Apollo/Galileo, Worldspan and SABRE.
Supporting quotations
Qualification for all on-property Hilton Honors benefits, including complimentary standard WiFi access and MyWay benefits such as complimentary snacks and beverages, complimentary continental breakfast OR a Daily Food & Beverage Credit (varies by brand and region), and space-available upgrades , requires a confirmed reservation made through one of the following channels: Any official direct Hilton hotel brand or Hilton Honors website (for example, HiltonHonors.com, Hilton.com, Hampton.com, etc.), Hilton Reservations & Customer Care phone line (1-800-4HONORS or local Hilton reservations office), Hilton Honors or Hilton mobile application, directly at a hotel in the Hilton Portfolio, or through an IATA accredited retail travel agent professional ("Travel Agent") booking through a Hilton channel or the following Global Distribution Systems: Amadeus, Apollo/Galileo, Worldspan and SABRE.
Account & Service Control · Restriction or exception
New members can buy points after 30 days with activity, or 90 days regardless
A new Hilton Honors member may purchase points thirty (30) days after enrollment if the account reflects activity, including a qualifying stay or earning points through a Hilton Honors Marketing Partner. After ninety (90) days of enrollment a new member is eligible to purchase points regardless of their account activity.
Supporting quotations
A new Hilton Honors Member may purchase Points thirty (30) days after enrollment if the account reflects activity including a qualifying stay or earning Hilton Honors Points through a