Account data includes government ID and your logged-in activity, used to run the account and bill third-party charges
When you create an account, T-Mobile collects your name, contact information, billing information and government-issued identification. It also collects information about what you do while logged in, such as changes to your account. It uses this data to provide the service and manage your account, including processing payments, bills and requests, customer service, in some cases complying with legal obligations, and processing requests for third-party products and services you charge to your account. Data T-Mobile collects and keeps to manage financial offerings, including device financing or postpaid service, is covered by the separate Financial Privacy Notice.
Supporting quotations
We collect your name, contact information, billing information, and government-issued identification when you create an account.
We also collect information about the things you do while logged into your account (e.g., changes you make to your account).
We use this data to provide the service and manage your account, including to process payments, bills, and requests related to our products and services, and for customer service, and in some cases to comply with our legal obligations.
We also use this data to process requests related to third-party products and services that you charge to your accounts.
for more information about our privacy practices regarding data we collect and maintain to manage financial offerings you select with us, including device financing or postpaid service.
Not stated here
The Financial Privacy Notice was not supplied; its terms for financing and postpaid data are unknown here.
Account & Service Control · User right or choice
You can request your data in a portable format; on multi-line accounts the account holder gets account-level data only
You may request access to your personal data, or confirmation that T-Mobile has data about you, and T-Mobile will provide access in a portable, machine-readable format. On a multi-line account, the person in charge of the account who submits an access request receives account-level data for all lines (such as billing and rate plan information), but not personal data associated with a particular phone number on the account. If you are not in charge of the account, you only see data associated with your own phone number.
Supporting quotations
We offer you certain choices related to your personal data:
Access. You may request access to your personal data or confirmation that we have data about you.
We will provide access to your data in a portable and machine-readable format.
For multi-line accounts, the individual in charge of your account that submits an access request will receive account-level data for all lines on the account (e.g., billing and rate plan information).
Personal data associated with a particular phone number on the account will not be shared with them.
If you’re not in charge of the account, you’ll only see data that is associated with your phone number.
Qualifications & exceptions
Like every listed choice, this may not apply in every circumstance: T-Mobile says it may limit or deny a request where the law allows or requires it, or if it cannot verify who you are.
Account & Service Control · User right or choice
You can change your profile online or ask T-Mobile to correct your data
Most T-Mobile websites let you change your account profile. For changes you cannot make there, you can ask T-Mobile to correct your personal data.
Supporting quotations
Changes. Most of our websites allow you to change your account profile.
For changes that can’t be made through your account profile, you can request that we correct your personal data.
Qualifications & exceptions
Like every listed choice, this may not apply in every circumstance: T-Mobile says it may limit or deny a request where the law allows or requires it, or if it cannot verify who you are.
Account & Service Control · Procedure
Access, correction and deletion requests require identity checks, possibly ID documents and a face photo
To make an access, change or deletion request, you submit a personal data request through T-Mobile's online form. T-Mobile says it is required to verify your identity first, so you need to provide data such as your email address and phone number, or your T-Mobile ID and password. If you do not have a T-Mobile ID, you may need to provide a U.S. driver's license, state ID or passport, and T-Mobile may also need a photo of your face to make sure the photo ID belongs to you. In some cases you may designate an authorized agent to submit requests for you. T-Mobile may deny a request if it cannot verify who you are.
Supporting quotations
To make an access, change, or deletion request please
We’re required to verify your identity before we can give you access to, change, or delete your personal data.
This includes your email address and phone number, or your T-Mobile ID and password.
If you don’t have a T-Mobile ID, you may need to provide your U.S. driver’s license, state ID, or passport.
We may also need a photo of your face so we can ensure the photo ID belongs to you.
In some cases, you may designate an authorized agent to submit requests on your behalf.
We might also deny your request if we can’t verify who you are.
Qualifications & exceptions
Authorized agents are available only "in some cases".
Not stated here
The notice does not say when an authorized agent is allowed or what proof an agent needs.
Account & Service Control · Context
In 2025 T-Mobile reported about 17,000 access, 8,000 deletion and 138 correction requests, nearly all fulfilled
T-Mobile publishes a table of data subject rights requests it received in 2025. Access requests: 17,055 received (2,437 from Californians), 17,032 complied with in whole or in part, 23 denied, median 35 days to respond. Deletion requests: 8,007 received (1,255 from Californians), 7,979 complied with in whole or in part, 28 denied, median 29 days. Correction requests: 138 received (19 from Californians), 136 complied with in whole or in part, 2 denied, median 6 days.
Complied with in whole or in part 17,032 7,979 136
Total denied 23 28 2
Median days to respond 35 29 6
Qualifications & exceptions
"Complied with in whole or in part" includes partial compliance.
Not stated here
The table does not say why requests were denied or partly fulfilled.
Account & Service Control · User right or choice
You may have rights to access or delete consumer health data and withdraw health-data consents
T-Mobile says you may have some rights over your consumer health data, including access, deletion, and withdrawing any consumer health data opt-in consents you have given. It refers you to the Your choices section for how to exercise data rights.
Supporting quotations
You may have some rights to your consumer health data, including the right to access your consumer health data, the right to ask us to delete your consumer health data, and the right to withdraw any consumer health data opt-in consents you may give us.
For more information on how to exercise data rights at T-Mobile, please visit Your choices.
Qualifications & exceptions
The rights are stated as ones you "may have", without saying who has them.
Account & Service Control · Procedure
Privacy questions, and requests for the notice in another format, go to Customer Care by phone or 24/7 chat
If you have questions or concerns about T-Mobile's privacy practices, or need the notice in a different format, you can contact T-Mobile. Toll-free Customer Care numbers are listed for T-Mobile (1-800-937-8997 or 611), Metro by T-Mobile (1-888-8metro8, i.e. 1-888-863-8768, or 611) and Assurance Wireless (1-866-482-2003). Chat is available 24/7; if no "Chat now" button appears, agents may be busy or chat may be down for maintenance.
Supporting quotations
If you have any questions or concerns about our privacy practices, or if you need to access this notice in a different format, please contact us using the information below.
T-Mobile: 1-800-937-8997 or 611
Metro by T-Mobile: 1-888-8metro8 (1-888-863-8768) or 611
Assurance Wireless: 1-866-482-2003
Chat is available 24/7.
If you don't see a "Chat now" button above, all agents may be busy assisting other customers, or we are down for maintenance.
Not stated here
The notice lists Metro by T-Mobile and Assurance Wireless contacts but does not state elsewhere whether it covers customers of those brands.
The "Chat now" button the text refers to is not part of the extracted notice text.