T-Mobile collects data from you, automatically, from other companies including data resellers, and creates data itself
T-Mobile describes four ways it gets data about you: directly from you (for example when you register for an account or set marketing or communications preferences); automatically (when you interact with its websites, use mobile apps on T-Mobile devices, or use a device connected to the T-Mobile network); from other sources, including companies it owns, business partners, vendors and other third parties such as social media companies, financial institutions, credit reporting agencies and data resellers; and from itself, because it may create data about you, such as inferring that you are looking for a new device or what devices you might like.
Supporting quotations
We collect data about you in different ways:
Directly from you. For example, when you register for an account or provide marketing or communications preferences.
Automatically. For example, when you interact with our websites, use mobile applications on T-Mobile devices, or use a device connected to the T-Mobile network.
This includes social media companies, financial institutions, credit reporting agencies, and data resellers.
We may create data about you. For example, we may infer that you’re looking for a new device or identify the types of devices you might like.
Qualifications & exceptions
The listed situations are examples, not a complete list of collection points.
Data Access & Collection · Company practice
Accessibility and relay services data can include potential disability status and Live Translation call data
When you use telecommunication relay services (TRS) or other accessibility-related services and adaptive technologies, T-Mobile collects data about how you use or access them. This may include information about potential disability status (for example, hard of hearing) and calling and billing preferences, and it may include your call data when you choose to use Live Translation. T-Mobile uses the data to provide telecommunication and accessibility services, and says that where applicable it may be legally required to collect and keep data about a person's disability status when providing these services.
Supporting quotations
We collect data about how you use or access telecommunication relay services (TRS) and other accessibility-related services and adaptive technologies.
This may include information about potential disability status (e.g., hard of hearing) and calling and billing preferences.
It may also include your call data when you choose to use our Live Translation services.
We use this data to provide telecommunication services and other accessibility-related services and adaptive technologies.
Where applicable, we may be legally required to collect and keep data about an individual’s disability status when we provide these services.
Qualifications & exceptions
Live Translation call data is collected when you choose to use that service.
The legal requirement to keep disability-status data applies only "where applicable"; the notice does not say where.
Not stated here
How long disability-status data is kept is not stated beyond the general retention section.
Data Access & Collection · Company practice
T-Mobile may record your calls with customer service or sales representatives
T-Mobile may record telephone calls with customer service or sales representatives. It uses the recordings to improve customer service and sales experiences, or where the law requires it, and says it may ask for your consent where required.
Supporting quotations
We may record telephone calls with customer service or sales representatives.
We use this data to improve customer service and sales experiences or where we are required by law (and we may ask you to consent, where required).
Qualifications & exceptions
Consent is described as something T-Mobile "may" ask for "where required", not in every case.
Data Access & Collection · Company practice
Demographic data such as age, job title, interests and where you live is used to tailor offers
T-Mobile collects demographic data, which might include your age, job title, interests, where you live or other characteristics. It uses this to understand its users and provide tailored products, services and offers. Data held to manage financial offerings such as device financing or postpaid service is covered by the separate Financial Privacy Notice.
Supporting quotations
This might include things like your age, job title, interests, where you live, or other characteristics about you.
We use this data to understand our users and provide tailored products, services, and offers.
for more information about our privacy practices regarding data we collect and maintain to manage financial offerings you select with us, including device financing or postpaid service.
Not stated here
The source of demographic data is not stated in this row; the collection section says T-Mobile also gets data from third parties including data resellers.
Data Access & Collection · Company practice
Some stores track aggregate foot traffic and wait times using your phone’s Wi-Fi and Bluetooth identifiers
Some T-Mobile retail stores may have technology that tracks aggregate traffic patterns and wait times using Wi-Fi and Bluetooth identifiers collected automatically from phones. T-Mobile uses this to receive reports from its stores about store traffic and wait times.
Supporting quotations
Some of our retail stores may have technology that tracks aggregate traffic patterns and wait times using Wi-Fi and Bluetooth identifiers.
We use this data to receive reports from our stores about store traffic and wait times.
Qualifications & exceptions
Only "some" stores may use this technology; the notice does not say which.
Not stated here
No opt-out from in-store identifier collection is described.
Data Access & Collection · Company practice
Connected devices: only basic metadata for other companies’ IoT devices; fuller data for T-Mobile’s own IoT services
T-Mobile may collect data from an Internet of Things (IoT) device connected to its network. If the device is offered by another company (such as a connected car), T-Mobile says it may only collect basic communication metadata about what flows over its network, with limited access to the communication content. If you are a customer of a T-Mobile IoT service, it collects data to support the device; the type varies by device and service and could include contact information, location, audio, video, and device activity and measurement data. It uses the data to provide connectivity to third-party IoT devices and to provide its own IoT services.
Supporting quotations
We may collect data from an IoT device if it’s connected to our network.
If the IoT device is offered by another company (like a connected car), we may only collect basic communication meta data about what is flowing over our network with limited access to the communication content.
This could include contact information, location, audio, video, and device activity and measurement data.
See the documentation for your specific IoT device and service for more information.
We use this data to provide connectivity to IoT devices offered to you by third parties, and to provide our own IoT services.
Qualifications & exceptions
For third-party IoT devices the notice says "limited access" to content, not no access.
Audio and video collection is listed for T-Mobile’s own IoT services, depending on the device and service.
Not stated here
The device-specific documentation the notice refers to was not supplied.
Data Access & Collection · Company practice
T-Mobile emails track when you open them and click links
If you receive an email from T-Mobile, it may capture data about when you open the message or click a link, and uses this to understand how you interact with its communications.
Supporting quotations
If you receive an email from us, we may capture data related to when you open our message or click on a link.
We use this data to understand how you interact with our communications to you.
Data Access & Collection · Company practice
Rideshare tablets (Octopus) collect driver location and ID and rider data, including silhouette sensors
T-Mobile's Octopus rideshare product puts tablets in drivers' cars that show riders news, ads and games. T-Mobile collects the tablet's location to track the driver for compensation. It may collect driver data for registration and profiles, including vehicle information, insurance information and government ID. It may collect data from riders who interact with the tablet or an ad, or who use public features such as leaving a review. Sensor data may be collected about riders, such as from a camera that registers only a silhouette, to show that a passenger is in the car. If you are part of the Personalized Ads and Offers program and give consent, T-Mobile may collect your device data, including Bluetooth identifiers, when you are near an Octopus tablet, for measurement, analytics and targeted advertising.
Supporting quotations
We collect data as part of our rideshare product, which provides tablets to drivers that display news, ads, and games to riders.
We collect the location of the tablet to track the driver for compensation purposes.
In addition to the normal information collected to create an account, this also includes things like vehicle information, insurance information, and government ID.
We may collect data from riders when they interact with the tablet or ad, or data they provide if they engage with the tablet’s public features such as leaving a review.
Sensor data may be collected about riders, such as from a camera that registers only a silhouette, to indicate that a passenger is in the car.
If you are part of our Personalized Ads and Offers program and you give us consent, we may collect your device data, including Bluetooth identifiers, when you are near an Octopus tablet for measurement, analytics, and targeted advertising.
Qualifications & exceptions
Collection of riders’ device and Bluetooth identifiers requires both participation in Personalized Ads and Offers and consent.
Data Access & Collection · Company practice
Support and feedback contacts collect your name, email and what you send, and may draw on other personal data
If you give T-Mobile feedback or contact it for support, it collects your name, email address and any other content you send. It uses this to receive and act on your feedback or issues, and may also use the personal data described throughout the notice to respond to your inquiries.
Supporting quotations
If you provide us feedback or contact us for support, we will collect your name and email address, and any other content you send to us.
We use this data to receive and act upon your feedback or issues.
We also may use personal data described throughout this privacy notice to respond to your inquiries.
Data Access & Collection · Company practice
Survey answers are collected; third-party surveys follow the third party’s privacy notice
T-Mobile collects data you provide through surveys and uses it to understand your opinions and collect information relevant to its organization and business needs. If a survey is provided by a third party, that third party's privacy notice applies to collection, use and disclosure of your data.
Supporting quotations
We collect data you provide through surveys.
If a survey is provided by a third party, the third party’s privacy notice applies to the collection, use, and disclosure of your data.
We use this data to understand your opinions and collect information relevant to our organization and business needs.
Not stated here
Third-party survey providers and their notices are not identified.
Data Access & Collection · Context
SyncUP KIDS Watch data is collected to keep parents connected with children; details are in the Children’s notice
T-Mobile collects data through the SyncUP KIDS Watch and SyncUP KIDS app to help parents and guardians stay connected with their children. The types of information collected and used are described in the separate Children's Privacy Notice.
Supporting quotations
For more information on types of information collected and used by the SyncUP KIDS Watch, read our
We collect data through the SyncUP KIDS Watch and SyncUP KIDS app to help parents and guardians stay connected with their children.
Not stated here
The Children’s Privacy Notice was not supplied, so what the watch collects is unknown here.
Data Access & Collection · Company practice
T-Mobile may video-record you in stores and at locations such as event trucks
T-Mobile may take video recordings in its stores or other locations, such as a mobile truck at a public event, and uses them for safety and security and to improve customer service.
Supporting quotations
We may take video recordings in our stores or other locations, like a mobile truck at a public event.
We use this data in the interest of safety and security and improving our customer service.
Data Access & Collection · Company practice
Network data includes websites and URLs you visit, devices you text and your installed apps, also used for marketing
T-Mobile collects data about how you use its network, including your use of connecting carriers and internet service providers. This might include IP addresses, data usage, devices texted, websites and URLs visited, network performance, diagnostic information, handset model, home internet gateway data, information about devices connected to a home internet gateway, and the mobile apps installed on your device. It uses this to provide products and services, improve the network and troubleshoot. It also uses some of the data for marketing and analytics, to better understand you, to recommend apps, and as described in the Analytics and Reporting, Relevant Ads, Personalized Ads and Offers, and Tailored Offers and Ads rows.
Supporting quotations
We collect data about how you use our network, including your use of connecting carriers and internet service providers.
This might include your IP addresses, data usage, devices texted, websites and URLs visited, network performance, diagnostic information, wireless handset model information, home internet gateway device data, information about devices connected to a home internet gateway, and mobile applications you have installed on your device.
We use this data to provide products and services, improve our network, and troubleshoot issues.
We also use some of this data for marketing, analytics, to better understand you, to recommend apps to you, and as described in the Analytics and Reporting, Relevant Ads, Relevant Ads + Personalized Ads and Offers, and Tailored Offers and Ads sections of this notice.
Qualifications & exceptions
Marketing and advertising use is stated for "some of this data", not all of it; the ad program rows add their own opt-in conditions.
Not stated here
Which network data is used for marketing outside the opt-in programs is not specified.
Data Access & Collection · Company practice
T-Mobile collects your location whenever you use a device or home internet gateway on its network
When you use a device or home internet gateway on T-Mobile's network, T-Mobile collects data about where you are. How that location data is used, and when consent is needed, is described in the next row.
Supporting quotations
When you use a device or home internet gateway on our network, we collect data about where you are.
Data Access & Collection · Company practice
T-Mobile’s sites and apps record your clicks, ads viewed and what you type into online forms
T-Mobile uses technology to monitor how you interact with its websites and mobile apps. This may include which links you click and in what order, which ads you view, and information you type into its online forms. Some of these technologies may use cookies. It also tracks your IP address, the website that referred you, and data about the device you use. It uses this data to make its websites and apps run efficiently, to understand how you use them in order to improve them, to understand your preferences, and to help select T-Mobile offers you might find most useful.
Supporting quotations
We use technology to monitor how you interact with our websites and mobile apps.
This may include which links you click on and in what order, what advertisements you view, or information that you type into our online forms.
Some of these technologies may use “cookies.”
Other types of data we track include your IP address, the website that referred you to our website, and data about the device you use to visit our website or app.
We use this data to make our websites and apps run efficiently.
We also use it to understand how you interact with our websites and apps to improve them, understand your preferences, and help select T-Mobile offers that you might find most useful.
Read our
Qualifications & exceptions
The notice does not say whether form input is captured before you submit a form.
Not stated here
The linked Cookies and tracking article was not supplied.
Data Access & Collection · Company practice
T-Mobile collects sensitive data including government IDs, passwords, precise location and your text message contents
T-Mobile lists the categories of sensitive personal data (as certain state and other privacy laws define it) that it collects: Social Security number, driver's license, government-issued ID card, passport number, account login, financial account information, debit or credit card number with any required security or access code, password, information allowing access to an account, precise location, what is in your text messages, biometric data, and children's data. It may sometimes be able to see your citizenship or immigration status (for example, when you use a visa or passport for ID) or that you were the victim of a crime (for example, when you give it a police report about a stolen device). If you choose to give it health data, such as with a request to change or cancel service, it will collect that information.
Supporting quotations
We collect the following categories of sensitive personal data (as defined under certain state and other applicable privacy laws):
your Social Security number, driver’s license, government-issued identification card, passport number, your account log in, financial account information, debit or credit card number in combination with any required security or access code, password, information allowing access to an account, your precise location, what’s in your text messages, biometric data, and children’s data.
There may also be times when we’re able to see your citizenship or immigration status, such as when you use a visa or passport for identification.
And there may be times when we’re able to see that you were the victim of a crime, such as when you provide us with a police report about the theft of your device.
If you choose to provide us with health data, such as in connection with a request to change or cancel service, we will collect that information.
Qualifications & exceptions
Citizenship or immigration status and crime-victim status are described as things T-Mobile may be able to see in some situations, not as categories it routinely collects.
Not stated here
The notice does not explain in what circumstances text message contents are collected or how long they are kept.
Data Access & Collection · Company practice
Accessibility service use, adaptive-technology settings and “Remember me” choices are listed as health data
T-Mobile lists three kinds of disability and accessibility data. For eligibility: your application for and use of accessibility services, such as Telecommunications Relay Services, the Directory Assistance Exception Program, Deaf or Hard of Hearing/Data Only plans, alternative billing formats and data-only plans, and individualized disability accommodations, used to determine eligibility for or subscribe you to accessibility services and rate plans and to provide accommodations. For website and app preferences: your selection and use of adaptive technologies or preferences inside T-Mobile's and its partners' websites or apps (such as adaptive touch, text zooming, voice-over and screen readers), used to provide accessibility options. For "Remember me": your selection of that box when logging into accessibility websites, used to reconnect you more easily when you make or receive calls using T-Mobile's accessibility services.
Supporting quotations
Your application or request for and use of accessibility services, such as Telecommunications Relay Services, the Directory Assistance Exception Program, subscription to a Deaf or Hard of Hearing/Data Only plan, alternative billing formats and data only plans, and individualized disability accommodations.
To determine eligibility for or subscribe you to accessibility services, rate plans, and to provide disability accommodations.
Your selection and use of adaptive technologies or preferences inside our and our partners’ website or apps, such as adaptive touch, text zooming, voice-over, and screen readers.
To provide you with accessibility options and better interaction with our website and apps.
Your selection of the “Remember me” box when logging into our accessibility websites.
To more easily reconnect you when you make or receive a call using T-Mobile’s accessibility services.
Qualifications & exceptions
Adaptive-technology preferences can be collected inside partners’ websites or apps as well as T-Mobile’s.
Data Access & Collection · Company practice
Health and safety incidents at T-Mobile locations or with its products are recorded
T-Mobile collects information about health and safety incidents at its locations or involving its products, to respond to customer and visitor needs and to comply with applicable laws.
Supporting quotations
Health and safety incidents at T-Mobile locations or with T-Mobile products.
To respond to customer and visitor needs and to comply with applicable laws.
Data Access & Collection · Company practice
The SyncUP KIDS Watch counts steps to calculate steps and distance walked
The SyncUP KIDS Watch is the source of step-count data, which T-Mobile uses to provide calculations of steps taken and distance walked.
Supporting quotations
SyncUP KIDS Watch.
To provide you with calculations on steps taken and distance walked.
Not stated here
The Children’s Privacy Notice that covers the watch was not supplied.
Data Access & Collection · Company practice
A medical affidavit you submit for a Safe Connections Act line separation is used to carry out that request
If you submit a medical affidavit or similar documentation to request a line separation under the Safe Connections Act, T-Mobile collects it in order to execute that line-separation request.
Supporting quotations
Your submission of a medical affidavit or similar documentation to request a line separation under the Safe Connections Act.
To execute a Safe Connections Act line-separation request.
Qualifications & exceptions
The stated purpose is executing the line-separation request; the notice lists no other purpose for this data but does not say it is used for nothing else.