Account & Service Control · Restriction or exception
Contract with PayPal, Inc.; U.S. location and U.S. bank account required
This user agreement, effective August 24, 2026, is a contract between you and PayPal, Inc. (not a separate Venmo company) and governs your Venmo account and the Venmo services. To use the Venmo services you must be in the United States and have a U.S. bank account.
Supporting quotations
This user agreement is effective as of August 24, 2026.
This user agreement is a contract between you and PayPal, Inc. governing use of your Venmo account and the Venmo services.
You must be in the United States and have a U.S. bank account to use the Venmo services.
Account & Service Control · Restriction or exception
One personal account; U.S. residency, age 18 or majority, and your own phone number
Using Venmo requires a personal account, and you may have only one. To create one you must be a resident of the United States or a U.S. territory, be at least 18 or the age of majority in your state of residence, and use a cellular/wireless phone number that you own.
Supporting quotations
You may only have one personal account.
To create a personal account, you must be a resident of the United States or one of its territories, be at least 18 years old or the age of majority in your state of residence and use a cellular/wireless telephone number that you own.
Account & Service Control · Context
What a personal account can do, plus an optional business profile
A personal account lets you send or request personal payments, transfer money for purchases of goods and services, buy through an authorized merchant's mobile website, app or Venmo business profile, and donate to charity profiles. PayPal may also offer a business profile inside your personal account for receiving payments for goods and services, but that feature is at its sole discretion and may not be available to everyone.
Supporting quotations
Personal accounts let you do things like:
Send or request personal payments.
Transfer money for purchases of goods and services.
Buy things through an authorized merchant’s mobile website, app, or Venmo business profile.
Send donations to charity profiles.
We may also offer you the ability to set up a business profile within your personal account, which you can use to receive payments for the sale of goods and services.
This feature is offered in our sole discretion and may not be available to all users.
Qualifications & exceptions
The business profile is offered in PayPal's sole discretion and may not be available to all users.
Account & Service Control · Restriction or exception
Personal and Teen Accounts cannot be used for business sales to people you don't know
Personal accounts and Teen Accounts may not be used for business, commercial or merchant transactions with other personal or Teen Accounts, including paying or accepting payment for goods or services from users you do not personally know (examples given: concert tickets, electronics, sneakers, a watch, apartment deposits, dog walking). The exceptions are commercial transactions Venmo expressly authorizes, such as transactions with authorized merchants or business profiles, purchases with your Venmo Mastercard, and payments identified as for goods and services. If you want to receive payments for goods or services, you must have the buyer mark the payment as for goods and services or have a business profile. Elsewhere the agreement adds that regularly recurring goods-and-services payments cannot be sent through Pay and Request, and Teen Accounts cannot request or receive goods-and-services payments.
Supporting quotations
Except for commercial transactions expressly authorized by Venmo, for example, transactions with authorized merchants or business profiles, purchases made using your Venmo Mastercard®, or transactions that are identified as payments for goods and services, personal accounts and Teen Accounts may not be used to conduct business, commercial or merchant transactions with other personal accounts or Teen Accounts
which includes paying or accepting payment from other personal accounts or Teen Accounts held by users you do not personally know for goods or services
If you plan to use your Venmo account to receive payments for goods or services, you must ask your buyer to identify that their payment is for goods and services or have a business profile.
You may not send regularly recurring payments for goods and services using the Pay and Request feature in your Venmo account (for example, every month or otherwise on a routine billing cycle).
Teen Accounts cannot be used to request or receive payments for goods and services.
Qualifications & exceptions
Allowed exceptions: authorized merchants, business profiles, Venmo Mastercard purchases, and payments identified as for goods and services.
Teen Accounts can pay for goods or services but cannot request or receive goods-and-services payments.
Account & Service Control · Restriction or exception
Charity profiles: discretionary, unavailable with a business profile, extra terms apply
PayPal may let you link a PayPal confirmed charity account to your Venmo account to create a charity profile for receiving donations. The feature is at PayPal's sole discretion and may not be available to all users. If you have a business profile you cannot link a charity account. Charity profiles must also comply with the PayPal Confirmed Charity Terms and Conditions, which are linked rather than included.
Supporting quotations
We may also offer you the ability to link a PayPal confirmed charity account to your Venmo account to create a Venmo charity profile, which you can use to receive donations through Venmo.
If you have a business profile, you will not be able to link a PayPal confirmed charity account to your Venmo account.
Charity profiles agree to comply with the
Not stated here
The PayPal Confirmed Charity Terms and Conditions were not supplied with this source.
Account & Service Control · Restriction or exception
You are responsible for everything a Teen User does, and Teen Account funds are yours
PayPal may offer a Teen Account: a sub-account linked to your personal account for someone you authorize who is 13 to 17 when the Teen Account is opened. You fund it from your personal account. Any activity by the Teen User in the Teen Account or the Venmo services is treated as your activity, and you are responsible for all of it. Funds held in a Teen Account count as funds in your Venmo account, and you agree they are owned by you.
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A “Teen Account” is a sub-account linked to your personal account that can be used by an individual you authorize.
The authorized individual must be between 13 and 17 years old at the time of opening the Teen Account (a “Teen User”).
Any activity conducted by a Teen User in connection with the Teen Account or the Venmo services is treated as your activity under this user agreement, and you will be responsible for all such activity.
References to any “balance” or “funds” in your Venmo account includes funds held in any associated Teen Account, which you agree are owned by you.
Account & Service Control · Context
"Your Venmo account" includes linked Teen Accounts; "personal account" does not
Throughout the agreement, "your Venmo account" means your personal account plus any Teen Account you opened, while "personal account" excludes linked Teen Accounts. This matters when reading which rules reach Teen Accounts.
Supporting quotations
When we refer generally to “your Venmo account” that includes your personal account and any Teen Account you have opened (whereas references to your “personal account” do not include any linked Teen Account).
Account & Service Control · User right or choice
You can close your account for free, but obligations survive and money must be moved out first
You may close your Venmo account and end the relationship at no cost, but you stay liable for all obligations related to the account after closure. Before closing, incomplete transactions or transfers must be completed or canceled, and you must withdraw or transfer money out of any personal, business or charity profile and any linked Teen Account. Closing is not allowed in certain cases: to evade an investigation, while a transaction is pending or a dispute or claim is open, if you owe PayPal money, if the account is under a hold, limitation or reserve, or if you have a Venmo Credit Card that is not both closed and paid in full.
Supporting quotations
You may close your Venmo account and terminate your relationship with us without cost, but you will remain liable for all obligations related to your Venmo account even after the Venmo account is closed.
Any incomplete transactions or transfers must be completed or canceled and you must withdraw or transfer any money from any personal, business, or charity profiles of your Venmo account before closing it.
To the extent you have linked Teen Accounts, money must be withdrawn or transferred out of the Teen Account before you can close your Venmo account.
In certain cases, you may not close your Venmo account, including:
Qualifications & exceptions
Closure is blocked during investigations, pending transactions, open disputes or claims, amounts owed, holds/limitations/reserves, or an open or unpaid Venmo Credit Card.
Account & Service Control · Restriction or exception
When you cannot close your account
The agreement lists cases in which you may not close your Venmo account: to evade an investigation; when there is a pending transaction or an open dispute or claim; when amounts are owed to PayPal; when the account is subject to a hold, limitation or reserve; and, if you have a Venmo Credit Card, until that card account is both closed and paid in full. The list is introduced with "including", so it may not be exhaustive.
Supporting quotations
In certain cases, you may not close your Venmo account, including:
To evade an investigation.
If there is a pending transaction or an open dispute or claim.
If amounts are owed to us.
If your Venmo account is subject to a hold, limitation or reserve.
If you have a Venmo Credit Card, until such time that account is both closed and paid in full.
Account & Service Control · Company practice
Closing your account cancels linked profiles, Teen Accounts and debit cards
If your Venmo account is closed for any reason, any business or charity profile, Teen Account, and any affiliated Venmo Debit Card or Teen Debit Card is canceled.
Supporting quotations
If your Venmo account is closed for any reason, any business or charity profile, Teen Account, and any affiliated Venmo Debit Card or Teen Debit Card will be canceled.
Account & Service Control · Restriction or exception
Before verification you can receive money but only withdraw it, and cannot open a Teen Account
Until your required identifying information is verified, you can receive money into your Venmo account but can only withdraw it to a linked bank account or debit card, not spend it on Venmo. You also cannot set up a Teen Account until verification.
Supporting quotations
Until you verify the required identifying information, you will be able to receive money into your Venmo account, but you will only be able to withdraw the money you receive to a linked bank account or debit card.
You will also not be able to establish a Teen Account until we verify the required identifying information you provide to us.
Account & Service Control · Restriction or exception
Teen Accounts can take paycheck Direct Deposits but not government benefits; the money is yours
You or a Teen User can direct all or part of the Teen User's paycheck into the Teen Account using the Teen Account's own account and routing numbers. Teen Accounts cannot receive federal or state government benefits, including tax refunds, by Direct Deposit. All funds received through Direct Deposit, including into a Teen Account, are owned by you, not the Teen User.
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Teen Accounts are not eligible to receive federal or state government benefits, including tax refunds, using Direct Deposit.
be sure to use the account and routing numbers specifically associated with the Teen Account’s Direct Deposit feature
You agree that all funds received through Direct Deposit, including funds received into a Teen Account, are owned by you, not the Teen User.
Account & Service Control · Permission or license
Reviews can delay withdrawals, hold or seize money, reverse payments, or close your account
A review can lead to delayed, blocked or canceled withdrawals or transfers; money held by PayPal; money applied to amounts you owe or used to offset PayPal's losses; account limitation, suspension or termination; seizure to comply with a court order, warrant or other legal process; and reversal of payments you previously received back to the sender or funding source. Among other reasons, PayPal may do this if you or a Teen User, knowingly or not, took part in a payment from a stolen card or compromised bank or Venmo account, or took part in a goods-and-services transaction between personal or Teen Accounts.
Supporting quotations
Reviews may result in:
delayed, blocked or cancelled withdrawals or transfers;
money or payments being held by us;
money or payments being applied to amounts you owe to us or used to offset loss incurred by us;
account limitation, suspension or termination;
money or payments being seized to comply with a court order, warrant or other legal process; and/or
money or payments you previously received being reversed (i.e., sent back to the sender or to the card or bank account that was used to fund the payment).
Among other reasons, we may take the above actions if you (or a Teen User) knowingly or unknowingly were a participant in a payment that was made from a stolen card, compromised bank account, or compromised Venmo account
or if you (or a Teen User) were a participant in a transaction for goods and services among personal accounts (and/or Teen Accounts)
Qualifications & exceptions
The listed triggers are examples ("among other reasons"); being an unknowing participant in a compromised payment is enough.
Account & Service Control · User right or choice
You have the right to account statements, viewable on the Venmo website
You have the right to receive account statements showing your Venmo account activity, and you can view them by logging into your account on the Venmo website.
Supporting quotations
You have the right to receive account statements showing your Venmo account activity.
You may view your Venmo account statements by logging into your Venmo account on the Venmo website.
Account & Service Control · Permission or license
Selling above thresholds can bring restrictions and tax-documentation demands
PayPal may restrict your Venmo account, including a business profile, if selling activity reaches certain thresholds, involves certain activities, or violates your terms with PayPal. If selling meets certain transaction thresholds, PayPal may require additional information and documents from time to time, for tax reporting or other reasons such as verifying business activity or resolving claims, and may suspend or limit your account until it gets them. The thresholds are not stated.
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We may restrict the use of your Venmo account, including any business profile, if the selling activity through the account, including any business profile, reaches certain thresholds, involves certain activities or violates any terms between you and us.
we may require you to provide additional information and documentation to us from time to time for tax reporting or other reasons
we may suspend or place limits on your Venmo account until we receive the requested information and documentation
Not stated here
The specific thresholds and activities are not defined in the agreement.
Account & Service Control · Restriction or exception
One business profile per verified individual; account terms apply and its funds can't back the debit card
Venmo may let you create a single business profile alongside your personal account. You must be an individual with an account in good standing and complete any application, including identity verification. The business profile is part of your Venmo account, so all account terms govern it unless specifically stated otherwise. Venmo Debit Card transactions can be funded only from your personal account, not business-profile funds. Your business profile information must be accurate, and its descriptions, pictures and other content must be owned by you and meet the agreement's Content Standards. Teen Users cannot create a business profile.
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Setting up a Business Profile
Venmo may offer you the ability to create a single business profile in addition to your personal account.
To be eligible, you must be an individual with a Venmo account in good standing and complete any required application process, including verification of the required identifying information.
Venmo Debit Card transactions cannot be funded by any funds held in your business profile, and instead can only be funded by funds held in your personal account.
any descriptions, pictures or other content associated with your profile must be owned by you and comply with the Content Standards below
Teen Users cannot create a business profile.
Account & Service Control · Permission or license
Seller fees are kept on chargebacks, and too many chargebacks can cost you Venmo and PayPal access
PayPal keeps the Tap to Pay seller fees you paid when a transaction is reversed or successfully charged back. If PayPal decides you have too many or too frequent Tap to Pay chargebacks, it may suspend or terminate your access to Tap to Pay and/or the Venmo and PayPal services.
Supporting quotations
We will retain the Tap to Pay seller transaction fees you paid if a transaction is reversed or subject to a successful chargeback.
If we determine that you are incurring too many or too frequent chargebacks for Tap to Pay transactions, we may suspend or terminate your access to and use of Tap to Pay and/or the Venmo and PayPal services.
Account & Service Control · Permission or license
PayPal can stop offering you Tap to Pay without notice
PayPal may stop offering you the Tap to Pay service at its discretion and without prior notice.
Supporting quotations
Termination of Tap to Pay. We may no longer offer you the Tap to Pay service, without prior notice, at our discretion.
Account & Service Control · Restriction or exception
Accounts are personal unless expressly approved as business accounts; no new applications accepted
Your Venmo account is a personal account unless PayPal has given express written approval to open a business account. Approved business accounts are also subject to a separate Approved Business Account Addendum. Venmo is not currently accepting applications for new business accounts (as distinct from business profiles within a personal account).
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Business Accounts on Venmo
Your Venmo account is a personal account unless you have received our express written approval to open a business account.
Venmo is not currently accepting applications for new business accounts.
Not stated here
The Approved Business Account Addendum is linked but not supplied.
Account & Service Control · Restriction or exception
One charity profile per verified individual linked to a PayPal confirmed charity account
Venmo may let you create a single charity profile in your personal account to receive donations. You must be an individual with an account in good standing, link a PayPal confirmed charity account, and complete any application including identity verification. Your Venmo account terms and your PayPal confirmed charity account terms (including the PayPal Confirmed Charity Terms and Conditions) also govern the charity profile unless stated otherwise. Profile information must be accurate, and its content must be owned by you and meet the Content Standards. Teen Users cannot create a charity profile.
Supporting quotations
Venmo may offer you the ability to create a single charity profile in your personal account which can receive donations through Venmo.
To be eligible for a charity profile, you must be an individual with a Venmo account in good standing, link your Venmo account to a PayPal confirmed charity account, and complete any required application process
Teen Users cannot create a charity profile.
Not stated here
The PayPal Confirmed Charity Terms and Conditions were not supplied.
Account & Service Control · Permission or license
Charity activity above thresholds can bring restrictions and document demands
PayPal may restrict your account, including a charity profile, if activity reaches certain thresholds, involves certain activities, or violates your terms. If activity meets certain transaction thresholds, PayPal may require more information and documents for tax reporting or other reasons and may suspend or limit the account until it gets them. The thresholds are not stated.
Supporting quotations
We may restrict the use of your Venmo account, including any charity profile, if the activity through the account, including any charity profile, reaches certain thresholds, involves certain activities or violates any terms between you and us.
we may suspend or place limits on your Venmo account until we receive the requested information and documentation
Not stated here
The thresholds and activities are not defined in the agreement.
Account & Service Control · Permission or license
Debit card features can change without notice; violations can end all Venmo services
PayPal may add, change, suspend or eliminate debit card features at any time, with or without notice, subject to law. It may terminate your or a Teen User's access to any or all Venmo services, including the card, if either of you violates the Cardholder Agreement or any agreement with PayPal. Closing your Venmo account cancels any affiliated debit card.
Supporting quotations
We may add, change, suspend or eliminate any or all Venmo Debit Card related features and services at any time, with or without notice, subject to applicable law.
We may terminate your access and/or access of any Teen User to any or all Venmo services, including the Venmo Debit Card, in the event you or a Teen User violate the Venmo Mastercard Cardholder Agreement or any agreement in force between you and us.
If your Venmo account is closed for any reason, any affiliated Venmo Debit Card will be canceled.
Account & Service Control · Restriction or exception
You own and are liable for every Teen Account and Teen Debit Card you open
You are the owner of, and responsible for, all Teen Accounts and Teen Debit Cards you open and authorize, and all Teen Account funds belong to you, not the Teen User. You are responsible and liable for all activity of the Teen Account, the Teen User and the card (including in a digital wallet), and by creating a Teen Account you authorize the Teen User to transact on your behalf, subject to the agreement's fees, limits and conditions.
Supporting quotations
You are the owner of and responsible for all Teen Accounts and Teen Debit Cards that you open and authorize. All funds held in a Teen Account are owned by you, not the Teen User.
As the owner of any Teen Account, you are responsible and liable for any and all activity of the Teen Account, Teen Users, and the Teen Debit Card
By creating a Teen Account, you authorize the Teen User to complete transactions using the Teen Account (including any associated Teen Debit Card) on your behalf
Account & Service Control · Restriction or exception
Up to five Teen Accounts; only a parent or legal guardian; teens 13-17 at opening
You can link up to five Teen Accounts for different Teen Users at a time, subject to PayPal's discretion and eligibility. You must be the Teen User's parent or legal guardian. Teen Users must be 13 to 17 when the Teen Account is opened and may keep using it after turning 18. Each Teen User may have only one Teen Account.
Supporting quotations
You can create and link up to five Teen Accounts for different Teen Users at any given time, subject to our discretion and you and your Teen User meeting eligibility requirements.
You must be the parent or legal guardian of the Teen User for whom you are creating a Teen Account.
Teen Users must be between 13 and 17 years old at the time of opening the Teen Account, and may continue to use the Teen Account after they turn 18 years old.
A Teen User can only have one Teen Account.
Account & Service Control · Context
Teens can log in with their phone number even if you never invite them
You will be prompted to invite the Teen User to use the app with their own login. Even without your invitation, a Teen User can log in through their phone number and then send and receive personal payments and link payment methods such as a debit card, credit card or U.S. bank account to the Teen Account.
Supporting quotations
As the owner of any Teen Account, you will be prompted to invite the Teen User to download and use the Venmo app with the Teen Account under their own login and password.
Even if you do not send the invite, Teen Users can use the Venmo app with the Teen Account by logging in through their phone number
Account & Service Control · Context
What Teen Users can do: spend, use ATMs, pay friends, buy things, add and withdraw money
You receive a Teen Debit Card the Teen User can use to spend the Teen Account balance or withdraw cash at eligible ATMs, subject to ATM fees and withdrawal limits. In the app the Teen User can view the balance, request money, send and receive personal payments, buy goods and services, link payment methods, add money, and withdraw to a linked bank account or debit card, subject to fees on the Fees page.
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Actions Your Teen User Can Take
You will receive a Teen Debit Card that your Teen User can use to spend the balance in the associated Teen Account or to withdraw cash at eligible Automated Teller Machines (“ATMs”), subject to any ATM fees and applicable withdrawal limits.
Additionally, Teen Users can use the Venmo app to view the Teen Account balance, request money, send and receive personal payments, and purchase goods and services.
Not stated here
ATM fees, withdrawal limits and transfer fees are on linked pages not supplied.
Account & Service Control · Permission or license
One teen per Teen Account, and restrictions spread between your account and Teen Accounts
Teen Accounts are subject to this agreement and all limits, including personal payment limits. Only one Teen User may use each Teen Account and sharing it is not allowed. If PayPal restricts, suspends or limits a Teen Account, it may also restrict your personal account and other linked Teen Accounts; and if your personal account is restricted, it may restrict any or all associated Teen Accounts.
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Teen Account Limitations and Restrictions
There can be only one Teen User per Teen Account, and sharing a Teen Account with other users is not permitted.
If we restrict, suspend, or otherwise limit a Teen Account, we reserve the right to also restrict your personal account and any other linked Teen Accounts. Similarly, if your personal account is restricted we may restrict any or all associated Teen Accounts.
Account & Service Control · Restriction or exception
Teen Accounts: no sales income, profiles or crypto, blocked merchant categories, closable at will
Teen Accounts cannot receive goods-and-services payments, create business or charity profiles, or buy, sell, hold or transfer cryptocurrency. They are blocked from certain merchants or merchant categories, and PayPal may add restrictions or close Teen Accounts in its sole discretion.
Supporting quotations
Teen Accounts cannot receive payments for goods and services, create a business profile or charity profile, and they cannot be used to buy, sell, hold, or transfer cryptocurrencies.
Teen Accounts will also be restricted from transacting with certain merchants and/or merchant categories, and we reserve the right to add further restrictions to, or close, Teen Accounts in our sole discretion.
Account & Service Control · User right or choice
Parents can monitor Teen Account activity, change its privacy, lock the card, or close it
You can view and monitor the Teen Account balance and transactions in your app and access its statements. Teen Account payments and friends lists are private by default, but you can change the Teen Account's privacy settings. You can lock or unlock the Teen Debit Card in the app and contact Venmo to close a Teen Account.
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Your Responsibilities and Actions You Can Take
You can view and monitor the Teen Account balance and transaction activity from your Venmo app. You will also have access to account statements for Teen Accounts.
Payments made by Teen Accounts and Friends Lists of Teen Accounts will be set to private by default, as described in Sharing Transactions, but you can change the Teen Account’s privacy settings.
Through the Venmo app, you can lock or unlock a Teen Debit Card. You can also contact us to close a Teen Account.
Account & Service Control · User right or choice
Closing a Teen Account sends its balance to your personal account, subject to holds
You can lock or unlock a Teen Debit Card in the app and contact Venmo to close a Teen Account. On closure, PayPal transfers any Teen Account balance to your personal account, subject to holds or limitations.
Supporting quotations
If you close a Teen Account, we will transfer any funds in the Teen Account balance to your personal account, subject to any holds or limitations.
Account & Service Control · Restriction or exception
Teen transactions count as yours, including fees on the teen's linked cards, but fraud can still be disputed
You are liable for all Teen Account, Teen User and Teen Debit Card activity, including digital-wallet use. By opening a Teen Account you agree the Teen User may use any payment method linked to it and that you are responsible for related fees, including bank overdraft or card cash-advance fees. You authorize everything the Teen User does as if you did it yourself. This does not affect your right to dispute fraudulent transactions.
Supporting quotations
including use of the Teen Debit Card within a digital wallet in accordance with the
you are responsible for any fees incurred in connection with a linked payment method (including overdraft or cash advance fees charged by the applicable bank or card issuer)
you authorize all transactions, approvals, purchases and other activity conducted by a Teen User as if such transactions were made directly by you
This does not affect your ability, or right, to dispute fraudulent transactions.
Qualifications & exceptions
Your ability and right to dispute fraudulent transactions is preserved.
Account & Service Control · Restriction or exception
You answer for your teen's violations and for anyone the teen lets use the account
If the Teen User violates the agreement, you are responsible for the violation. If the Teen User lets someone else use the Teen Account or Teen Debit Card, you are responsible for that person's transactions and actions, even ones beyond the authority given.
Supporting quotations
If your Teen User violates this user agreement, you are responsible for the violation.
you agree that you are responsible for the transactions and actions by that third person (including those that exceed the authority granted to the third person)
Account & Service Control · Procedure
Parents report problems and handle all claims for Teen Accounts; teens cannot
You must notify PayPal of suspected Unauthorized Transactions, problems or errors on a Teen Account and must file and respond to claims and disputes for it, such as Purchase Protection claims. The Teen User cannot access, file or respond to claims or disputes in the app. Refunds owed on Teen Account activity are credited to the Teen Account.
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Disputes, Claims, Refunds
You are responsible for notifying us of any suspected Unauthorized Transactions, problems, or errors on a Teen Account, as described in the sections below.
The Teen User will not have access to or be able to file or respond to claims or disputes in the Venmo app.
If we owe a refund in connection with activity on a Teen Account, we will credit the refund to the Teen Account.
Account & Service Control · User right or choice
At 18 a teen may convert the Teen Account into their own account, if eligible and approved
When a Teen User turns 18 they may take ownership of the Teen Account and convert it to a standalone personal account in their name (a Graduated Account). To graduate, the Teen Account must have been open at least one year, be in good standing and have no unresolved disputes; PayPal may approve or deny in its sole discretion, and the teen must verify identity and accept the applicable agreements.
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Transitioning from a Teen Account to a Graduated Account
When a Teen User turns 18 years old, they’ll have the option to take ownership of the Teen Account and transition it to a standalone personal account established in their name (a “Graduated Account”).
the Teen Account must have been open for at least one year, be in good standing, and have no unresolved disputes
Graduation is subject to our approval, which may be granted or denied in our sole discretion.
Qualifications & exceptions
Graduation requires one year open, good standing, no unresolved disputes, identity verification, and PayPal's discretionary approval.
Account & Service Control · Restriction or exception
After graduation the parent stops owning the account but still answers for earlier transactions
A Graduated Account is no longer linked to the parent's or guardian's account, and the parent is no longer owner of or liable for it. The parent remains responsible for pre-Graduation Teen Account transactions, including filing and responding to claims and disputes on them (such as Purchase Protection or error claims), with related credits and debits made to the parent's personal account.
Supporting quotations
The Graduated Account will no longer be linked to their parent or legal guardian’s personal account, and the parent or legal guardian will not own or be liable for the activities of the Graduated Account.
However, the parent or legal guardian will remain responsible for transactions that occurred on the Teen Account prior to Graduation
Credits or debits related to these claims or disputes will be made to the parent or legal guardian’s personal account.
Account & Service Control · Permission or license
At graduation the balance, linked methods and history pass to the teen without further parental action
At Graduation, any Teen Account balance (which until then is owned by the parent) moves to the Graduated Account, which keeps the Teen Account's linked payment methods, Direct Deposit numbers, and pre-Graduation transaction history and statements. By creating and keeping a Teen Account you agree that once the Teen User turns 18 they may graduate without any further action from you, and you consent in advance to these transfers and to the continued visibility of prior history.
Supporting quotations
At Graduation any funds in the Teen Account balance will transfer to the new Graduated Account.
The Graduated Account will keep the payment methods that were linked to the Teen Account and the Direct Deposit feature (including the same account and routing number) subject to applicable laws, rules, and regulations.
The Graduated Account will also have access to Teen Account transaction history and account statements from before Graduation.
By creating and maintaining a Teen Account, you agree that once a Teen User turns 18 years old, they may transition the Teen Account to a Graduated Account without any further action from you.
You also authorize and consent to the transfer of any remaining funds in the Teen Account balance to the Graduated Account
Account & Service Control · Permission or license
PayPal can suspend or end Visa+ access on notice with no liability; you can deactivate anytime
PayPal may discontinue, modify or condition Visa+ and your Payname, and except where law requires otherwise may block, restrict, suspend or terminate your Visa+ use at any time upon notice, including for breaches of the Visa+ Terms or other agreements, suspected fraud, or suspension or closure of your Venmo account. You agree PayPal is not liable to you or anyone for doing so. You may deactivate your Payname and Visa+ in the app or website, and transactions already started will be completed.
Supporting quotations
Suspension & Cancellation
Except as otherwise required by applicable law, we may block, restrict, suspend, or terminate your use of your Payname for Venmo and access to Visa+ through the Venmo service at any time upon notice.
You agree that we will not be liable to you or any third-party for any block, suspension, cancellation, or termination of your use of your Payname for Venmo or access to Visa+.
You may deactivate your Payname for Venmo and your use of Visa+ on Venmo through the app or website. If you do so, we will complete any transactions initiated or in process prior to deactivation.
Account & Service Control · Company commitment
Inactive accounts may be unenrolled from Bundle cash back after three months, with notice
If an enrolled account has no Bundle merchant transactions for three months or longer, PayPal may unenroll it from Bundle cash back, and will notify you before unenrolling your personal or Teen Account.
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If an enrolled account is inactive, meaning the enrolled account has no transactions with a Bundle cash back merchant for three months or longer, we may unenroll that account from the program.
We will notify you before we unenroll your inactive personal account or Teen Account from the Bundle cash back program.
Account & Service Control · Restriction or exception
Restricted: extra accounts, false information, refusing ID checks, double recovery, evading restrictions
You must not create or control more than one personal account without express authorization (for example by using another name, a temporary email or phone number, or falsified details); provide false, inaccurate or misleading information; refuse to cooperate in an investigation or confirm your identity or information; try to recover twice in a dispute from PayPal and the recipient, bank or card issuer; control an account linked to another Venmo or PayPal account that engaged in restricted activities; or circumvent PayPal's account decisions, such as opening new accounts while you owe money or are restricted, using others' information, or using someone else's account.
Supporting quotations
Create or control more than one personal account for yourself without our express authorization
Provide false, inaccurate or misleading information;
Refuse to cooperate in an investigation or provide confirmation of your identity or any information you provide to us;
Attempt to double dip during the course of a dispute by receiving or attempting to receive money from both us and the recipient of a payment, bank or card issuer for the same transaction;
Control an account that is linked to another Venmo or PayPal account that has engaged in any of these restricted activities;
attempting to open new or additional Venmo account(s) when you have amounts owed to us or when your Venmo account has been restricted, suspended or otherwise limited
Account & Service Control · Restriction or exception
Using Venmo from outside the U.S. is restricted, except the debit card
Accessing the Venmo services from outside the United States is a restricted activity, except for using the Venmo Debit Card.
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Access the Venmo services from outside the United States, except for use of the Venmo Debit Card;
Account & Service Control · Permission or license
For suspected restricted activity PayPal may close accounts, hold money up to 180 days, or sue
If PayPal believes you or a Teen User engaged in restricted activity, it may act at any time in its sole discretion, including: terminating the agreement, limiting, suspending or closing your Venmo and/or PayPal account (cancelling your debit card and limiting connected Teen Accounts) immediately and without penalty; refusing future service; limiting access, payments, sending or withdrawals; holding money in your account for up to 180 days if reasonably needed to protect against liability or if you or a Teen User violated the Acceptable Use Policy; suspending Purchase Protection or PayPal's buyer and seller protection eligibility; updating inaccurate information; and taking legal action. These actions can reach your PayPal account, not only Venmo.
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Actions We May Take if You Engage in Any Restricted Activities
If we believe that you or a Teen User has engaged in any restricted activities, we may take a number of actions to protect ourselves, our customers and others at any time in our sole discretion.
Terminate this user agreement, limit your Venmo and/or PayPal account, and/or close or suspend your Venmo and/or PayPal account
Refuse to provide the Venmo or PayPal services to you or a Teen User in the future;
restricting your or a Teen User’s ability to send money or make withdrawals
Hold money in your Venmo account for up to 180 days if reasonably needed to protect against the risk of liability or if you or any Teen User has have violated our
Suspend your or a Teen User’s eligibility for the Venmo Purchase Protection Program and/or PayPal’s Purchase Protection or Seller Protection Programs;
Update inaccurate information provided to us;
Take legal action against you; or
Qualifications & exceptions
Actions are triggered by PayPal's belief that restricted activity occurred; the list is non-exhaustive.
Account & Service Control · Company commitment
If PayPal closes your account you get notice and your unrestricted money, but stay liable
If PayPal closes your Venmo account or ends your or a Teen User's use of the services for any reason, it will notify you and make any unrestricted money in or sent to your account available for withdrawal. You are responsible for all reversals, chargebacks, claims, fees, fines, penalties and other liability incurred by PayPal, customers or third parties arising from your breach or your or a Teen User's use of Venmo; for example, a bounced bank-funded payment you sent or a disputed payment you received.
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we’ll provide you with notice of our actions and make any unrestricted money held in your Venmo account or that has been sent to you available for withdrawal
You are responsible for all reversals, chargebacks, claims, fees, fines, penalties and other liability incurred by us, any customer, or a third party caused by or arising out of your breach of this agreement, and/or your or a Teen User’s use of the Venmo services.
Qualifications & exceptions
Only unrestricted money is made available; held or limited funds may remain unavailable.
Account & Service Control · Permission or license
Holds and limitations rest on confidential risk criteria PayPal need not disclose
To protect Venmo and its network, Venmo may in its sole discretion take account-level or transaction-level actions, including holds on your account, business or charity profile and Teen Accounts. Decisions may rest on confidential criteria and proprietary fraud and risk modeling; PayPal may be barred by regulators from disclosing some information and has no obligation to disclose its risk or security procedures to you.
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What are holds and limitations?
A hold may be placed on your Venmo account, including any associated business or charity profile and/or any and all associated Teen Accounts.
Our decision about holds and limitations may be based on confidential criteria that are essential to our management of risk and the protection of Venmo, our customers and/or service providers.
We have no obligation to disclose the details of our risk management or security procedures to you.
Account & Service Control · Permission or license
Account limitations for suspected misuse, fraud alerts, legal compliance or rule breaches
PayPal may limit your account when it notices restricted, unusual or suspicious activity, and to gather information needed to keep it open. Reasons include suspected use without your knowledge, another institution reporting unauthorized use of your linked payment method, legal compliance, or a reasonable belief that you or your Teen User breached the agreement, the Acceptable Use Policy or the Content Standards. You must resolve the issues, usually by providing requested information, before a limitation is lifted; if PayPal reasonably believes risk remains afterward, it may still act to protect against reversals, fees, fines, penalties, legal or regulatory risk and other liability.
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Account Limitations
Limitations may be placed on your Venmo account to help protect Venmo and Venmo users when we notice restricted activities or activity that appears to us as unusual or suspicious.
There are several reasons why your Venmo account could be limited, including:
If we suspect someone could be using your Venmo account without your knowledge, we’ll limit it for your protection and look into the unusual activity.
If another financial institution alerts us that someone has used one of your linked payment methods without permission.
In order to comply with the law.
If we reasonably believe you or your Teen User has violated or breached this agreement or the
However, if we reasonably believe a risk still exists after you have provided us that information, we may take action to protect us, our users, a third party, or you from reversals, fees, fines, penalties, legal and/or regulatory risks and any other liability.
Account & Service Control · Permission or license
PayPal may suspend or terminate the agreement or your access for any reason, on notice
PayPal reserves the right, in its sole discretion, to suspend or terminate this agreement, your or a Teen User's access to its systems, or some or all Venmo services, for any reason and at any time upon notice to you. On termination, it pays you any unrestricted money it holds for you.
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Our suspension and termination rights
We, in our sole discretion, reserve the right to suspend or terminate this user agreement
for any reason and at any time upon notice to you and, upon termination of this user agreement, the payment to you of any unrestricted money being held for you
Qualifications & exceptions
Termination requires notice; only unrestricted money is paid out on termination.
Account & Service Control · Company practice
Repeat infringers' accounts are terminated
PayPal may terminate an infringer's access to Venmo in its sole discretion and has a policy of terminating accounts of repeat infringers.
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We may terminate an infringer’s access to Venmo products or services in our sole discretion and we have a policy to terminate accounts of repeat infringers.
Account & Service Control · Permission or license
After two years without login your account may be closed and funds mailed or sent to the state
If you do not log in to your personal account for two or more years, PayPal may close your Venmo account (including Teen Accounts) and send your funds to your primary address (if your identity was verified) or, if required, escheat them to your state of residence as shown in your account, or to Delaware if your address is unknown. Where required, PayPal sends notice before escheating, and if you do not respond the funds go to the state; you then claim them from that state's unclaimed property administrator.
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Dormant accounts
If you do not log in to your personal account for two or more years, we may close your Venmo account (including any Teen Account) and send any of your funds held in our possession to your primary address
If your address is unknown, any of your funds held in our possession will be escheated to the State of Delaware.
Where required, we will send you a notice prior to escheating any of your funds.
Account & Service Control · Permission or license
If identity cannot be verified, PayPal may close, suspend or limit your account
Anti-money laundering and counter-terrorism financing laws may require verification of identifying information for some services. If PayPal cannot obtain the information it needs to verify your or a Teen User's identity after reasonable inquiries, it may close, suspend or limit your account or services.
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Anti-money laundering and counter-terrorism financing laws may require that we verify the required identifying information if you or a Teen User use certain Venmo services.
We reserve the right to close, suspend, or limit access to your Venmo account and/or the Venmo services in the event that, after reasonable enquiries, we are unable to obtain information required to verify your identity (or a Teen User’s).