User Agreement

Charges & Financial Obligations · Context

Crypto Accounts are provided by affiliate PayPal Digital under separate terms

You may be offered a Venmo-branded cryptocurrency account (Crypto Account) through PayPal's affiliate PayPal Digital, Inc. (doing business as PayPal Digital and Venmo Digital). The Cryptocurrency Terms and Conditions are linked rather than included.

Supporting quotations

You may also be offered the ability to set up a Venmo branded cryptocurrency account (“Crypto Account”) through our affiliate, PayPal Digital, Inc. (doing business as PayPal Digital and Venmo Digital) (“PayPal Digital”).

Not stated here

• The Cryptocurrency Terms and Conditions were not supplied with this source.

Charges & Financial Obligations · User right or choice

You can link or unlink debit cards, credit cards and U.S. bank accounts

You can link or unlink certain payment methods, such as a debit card, credit card or U.S. bank account, and manage them in the Payment Methods section of your account settings. Payment methods linked to a Teen Account are managed in the Teen User's Teen Account settings.

Supporting quotations

You can link or unlink certain payment methods such as a debit card, credit card, or a U.S. bank account to your Venmo account.

Payment methods linked to a Teen Account can be managed under the Teen User’s Teen Account settings.

Charges & Financial Obligations · Procedure

Manually linked bank accounts are verified with two small deposits and one matching debit

You may need to confirm a payment method so PayPal can verify it is valid and belongs to you, and you authorize credits and debits for that purpose. If you link a bank account manually by entering routing and account numbers (instead of a real-time verification service, if available), PayPal makes two deposits of less than $1.00 each that you must confirm, plus one debit from your bank account for the total of the two deposits.

Supporting quotations

You may need to confirm your payment method, so we can verify that it is valid and belongs to you.

we will make two small deposits to your provided bank account of less than $1.00 U.S. dollar each that you will need to confirm with us, along with one corresponding single debit from your bank account totaling the amount of the two small deposits

Charges & Financial Obligations · Permission or license

Linking a payment method authorizes charges for payments, fees, disputes and amounts you owe

By linking a payment method you authorize PayPal to charge it for the payment amount and any applicable fees in three situations: whenever you choose it to send money or buy something with Venmo; in connection with any errors, claims or disputes; and for amounts you owe PayPal. The last two do not depend on you selecting the method for a particular transaction.

Supporting quotations

General authorization to charge your payment method

you authorize us to charge such linked payment method for the payment amount and any applicable fees (a) whenever you choose such linked payment method to send money or buy something using Venmo, (b) in connection with any errors, claims, or disputes, and (c) for amounts you owe to us

Charges & Financial Obligations · Permission or license

Each payment authorizes charges to your selected or backup method, including revised amounts

Each time you make a payment or buy from an authorized merchant, you authorize PayPal to charge the selected payment method or your backup payment method for the amount and any applicable fees. If the transaction amount changes after checkout (for example, you add expedited delivery, or part of the order is canceled, delayed or split), you authorize the charge in the revised amount.

Supporting quotations

Authorization of specific transactions

you authorize us to charge the selected payment method or backup payment method for the payment amount and any applicable fees

you authorize us to charge the selected or backup payment method in the revised amount

Charges & Financial Obligations · Permission or license

Automatic payments to sellers and Scheduled Payments can fall back to your backup method

If you have an automatic payment agreement with a seller, you authorize PayPal to charge your selected payment method for each purchase from that seller, including recurring and other pre-scheduled transactions, and to charge your backup payment method if the selected one cannot be charged. For Scheduled Payments, if your Venmo balance is insufficient or unavailable, your designated backup method is charged the full amount plus any applicable fees; Scheduled Payments are not split between your balance and the backup method.

Supporting quotations

If you have entered into an automatic payment agreement with a seller, you authorize us to charge your selected payment method each time you make a purchase from the seller, including via recurring payments or any other future transactions scheduled in advance.

If your selected payment method cannot be charged, you authorize us to charge the relevant backup payment method linked to your Venmo account.

you authorize us to charge your designated backup payment method for the full amount of the Scheduled Payment plus any applicable fees

Payments will not be split between your Venmo balance and your backup payment method.

Qualifications & exceptions

• Scheduled Payments are charged in full to the backup method, never split, when the balance cannot fully fund them.

Charges & Financial Obligations · Company practice

Bank-funded payments may be retried, fall back to debit cards, and can trigger bank overdraft fees

Using your bank account as a payment method authorizes PayPal to transfer the authorized amount from it and to retry if the bank rejects the transfer for any reason. If bank funding fails (for example for insufficient funds), PayPal may try to charge your linked debit cards as a backup. Your Venmo account is issued by PayPal, Inc., not your bank, so its terms, benefits, protections and liability limits may differ from your bank account's. If a payment exceeds your bank balance, your bank may charge overdraft fees even if you opted out of overdrafts with the bank.

Supporting quotations

You authorize us to try this transfer again if the initial transfer is rejected by the bank for any reason.

we may attempt to charge the debit cards linked to your Venmo account as a backup

The terms, benefits, and protections associated with your Venmo account may vary from those that apply to your bank account.

If your Venmo account is used to make a payment that exceeds the balance in the linked bank account, the bank may charge overdraft fees, even if you chose not to allow overdrafts with your bank.

Charges & Financial Obligations · User right or choice

Unlinking a payment method stops only future charges, with exceptions

You revoke PayPal's authority to charge a payment method by unlinking it, but revocation covers only transactions initiated after unlinking. PayPal can still charge it for transactions you already authorized, re-present a charge, use it as a backup for a transaction that occurred before unlinking, and charge or credit it for errors, disputes or claims about earlier transactions. You may be unable to unlink a method selected for a connected business until you pick another method or disconnect the business, or a method used for a pending seller transaction until it completes or you choose an alternative.

Supporting quotations

Revoking your authorization

Such revocation only applies to transactions that are initiated after you unlink the payment method.

It does not affect our authority to charge the payment method for a transaction you have already authorized, including our authority to re-present a charge to the unlinked payment method or charge the unlinked payment method as a backup payment method if the original transaction occurred before you unlinked that payment method.

Unlinking a payment method also does not revoke our authority to charge or credit the payment method in connection with an error, dispute, or claim with respect to a transaction initiated before you unlinked that payment method.

you may not be able to unlink the payment method used until the transaction is completed or you select an alternative payment method

Qualifications & exceptions

• Earlier authorized transactions, re-presentment, backup charges for pre-unlink transactions, and error/dispute/claim adjustments survive unlinking.

Charges & Financial Obligations · Company practice

Debit and prepaid card payments run on card networks, except Venmo Debit Card merchant purchases

Venmo processes debit- or prepaid-card-funded transactions through the ATM debit network or the Visa, Mastercard or Discover network. The exception is Venmo Debit Card transactions with authorized merchants using your Venmo account, which Venmo processes directly by debiting your Venmo balance.

Supporting quotations

Debit card processing

Venmo will process debit or prepaid card funded transactions through either the ATM debit network or the Visa, Mastercard or Discover network

which will be processed directly by Venmo by debiting your Venmo balance

Charges & Financial Obligations · Restriction or exception

Charity profiles can only move money out to a linked account, not pay other users

Charity profiles cannot send money to other Venmo users or to your linked personal account; this section says they can only send money to a linked bank account. The charity section separately says charity profiles may use their funds only by withdrawing to a linked bank account or debit card, so the two passages differ on whether a debit card is an allowed destination.

Supporting quotations

Charity profiles are not able to send money to other Venmo users or to your linked personal account, and can only send money to a linked bank account.

Charity profiles may only use the funds in their profile by withdrawing them to a linked bank account or debit card.

Not stated here

• This section names only a linked bank account, while the charity section also names a linked debit card as a withdrawal destination; the source does not reconcile the two.

Cross-references

• contrast (model-proposed): Charity profiles pay fees, get donations within seconds, and can only withdraw the funds — contrast: One passage says charity profiles can only send money to a linked bank account; the charity section says they may withdraw to a linked bank account or debit card.

Charges & Financial Obligations · User right or choice

Adding money: verified users may fund from bank, debit card, Direct Deposit or checks; auto-reload optional

Once your required identifying information is verified, Venmo may offer you ways to add money to your balance from a linked bank account or debit card, through Direct Deposit, or through remote check capture, subject to the fees on the Fees page. Teen Users may be offered adding money from a linked bank account or debit card or through Direct Deposit. You may also be allowed to set up automatic top-ups on a schedule or when your balance drops below an amount you choose; withdrawals by standard transfer or Instant Transfer do not trigger an automatic reload, you can cancel automatic top-ups in the app or through customer service, and automatic top-ups are not available for Teen Users.

Supporting quotations

Adding Money

If we have verified the required identifying information that you provide to us, Venmo may offer you the ability to add money to your Venmo balance from a linked bank account or debit card or through Direct Deposit and remote check capture features

subject to the applicable fees found on the Fees page

Withdrawing funds from your Venmo account through a standard transfer or Instant Transfer will not trigger an automatic reload.

You may cancel these automatic transactions through the app or by contacting customer service.

Automatic transactions to add funds to your Venmo balance are not available for Teen Users.

Qualifications & exceptions

• Requires verified identifying information; these are features Venmo may offer, not guarantees.
• Automatic top-ups are not available for Teen Users.

Not stated here

• The Fees page is linked but not supplied, so the fee amounts are not analyzed.

Charges & Financial Obligations · Procedure

Venmo Debit Card holders can add cash at participating stores, paying any store fee

With a Venmo Debit Card (or an authorized Teen Debit Card for a Teen Account) you can add cash to the balance at participating stores by swiping the card at the register and handing over the cash plus any fee the store charges. Fees and limits are on linked help and Fees pages.

Supporting quotations

If you have a Venmo Debit Card, you may also add money to your Venmo balance at participating stores.

You or the Teen User must swipe the Venmo Debit Card at the register and provide the amount of cash to be added, plus any fee that the participating store charges.

Not stated here

• Store fees and cash-load limits are on linked pages that were not supplied.

Charges & Financial Obligations · Restriction or exception

No other ways to add money, and a balance is not needed to pay

Money can be added only by the listed methods. You do not need a Venmo balance to send money or buy things; you (or a Teen User, for a Teen Account) can fund transactions with linked payment methods.

Supporting quotations

Other than these methods, you cannot add money.

a Venmo balance is not needed to send money or buy something using your Venmo account

Charges & Financial Obligations · User right or choice

Direct Deposit of paychecks and government payments, free to set up, eligibility at PayPal's discretion

If you are eligible and verified, you can have all or part of your paycheck or any federal or state government benefit or payment (such as federal tax refunds or Social Security) deposited straight into your personal account. PayPal decides Direct Deposit eligibility in its sole discretion. You enroll by giving your employer or government payer the account and routing numbers shown in the app, and the payer may require its own form. PayPal charges no fee to set up or maintain Direct Deposit and may accept, reject or limit Direct Deposit transfers in its sole discretion; to cancel a Direct Deposit you contact the payer.

Supporting quotations

Direct Deposit

you may arrange to have all or part of your paycheck or any federal or state government benefit or payment (e.g., Federal tax refunds or Social Security payments) transferred directly into your personal account

We determine eligibility for Direct Deposit in our sole discretion.

We do not charge any fees to set up or maintain Direct Deposit.

We reserve the right to accept, reject or limit transfers via Direct Deposit in our sole discretion.

If you or a Teen User wish to cancel Direct Deposits, contact the payer directly.

Qualifications & exceptions

• Eligibility and acceptance of each Direct Deposit transfer are in PayPal's sole discretion.

Charges & Financial Obligations · Company practice

Direct Deposit timing depends on the payer; early access may be offered

PayPal may offer eligible customers early access to Direct Deposit funds. Availability depends on when the payer funds the deposit; Direct Deposit funds are generally available the day they are applied to the account, but there is some delay between the payer initiating and the money reaching Venmo, which can be several days around federal or bank holidays. You can check statements, transaction history or call Customer Service to confirm each deposit arrived.

Supporting quotations

We may offer early access to Direct Deposit funds to eligible customers.

Funds transferred via Direct Deposit generally will be available on the day the funds are applied to the account.

For example, Direct Deposit of funds may be delayed for several days in the event of a federal or bank holiday.

Charges & Financial Obligations · Context

Only some funds get FDIC pass-through insurance; PayPal itself is not a bank

Direct Deposit funds (including to a Teen Account) are moved to FDIC-insured Program Banks that PayPal chooses, where they may, subject to conditions, be eligible for FDIC pass-through insurance in your name, not the Teen User's. That insurance covers a Program Bank failure, not a PayPal failure; PayPal is not a bank, does not take deposits and is not FDIC insured. Other Venmo funds and all cryptocurrencies are not in FDIC-insured deposits, and cryptocurrencies may lose value. The holding section adds that funds are unsecured claims against PayPal unless you used cash-a-check, a Crypto Account, an open Venmo Mastercard debit card or Direct Deposit, in which case U.S. dollar funds go to Program Banks.

Supporting quotations

are transferred to and held by one or more banks insured by the Federal Deposit Insurance Corporation (FDIC) that we choose in our discretion

be eligible for FDIC pass-through insurance in your name (and not in the name of a Teen User)

PayPal is not a bank, does not take deposits and is not FDIC insured.

Any other Venmo account funds and all cryptocurrencies are not held in FDIC-insured bank deposits.

Any funds in your Venmo account represent unsecured claims against us unless

Qualifications & exceptions

• FDIC eligibility is pass-through, subject to conditions and applicable limits, and protects only against Program Bank failure.

Charges & Financial Obligations · Restriction or exception

Fraud-prevention representations for Direct Deposit tax refunds

To help prevent fraud you represent, for tax refunds by Direct Deposit, that the name and Social Security Number on each refund match your Venmo account, and for joint returns that the first-listed person and their SSN are the Venmo account holder. Teen Accounts may not receive tax refunds.

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Please note that in order to assist in the prevention of fraud you represent the following in connection with Direct Deposit:

the name and Social Security Number associated with each refund payment will match the name and Social Security Number associated with your Venmo account

Charges & Financial Obligations · Restriction or exception

Federal payments by Direct Deposit must match your name and SSN; Teen Accounts cannot receive them

As fraud-prevention representations for Direct Deposit, you represent that each tax refund's name and Social Security Number match your Venmo account, and that on a joint return the first-listed person and their SSN are the Venmo account holder's. For other federal payments, the name and SSN on each payment must likewise match your Venmo account. Teen Accounts may not receive tax refunds or other federal payments.

Supporting quotations

in order to assist in the prevention of fraud you represent the following in connection with Direct Deposit:

in the case of joint tax returns, the name of the first person listed in the tax return and their Social Security Number associated with the refund payment will be the name and Social Security Number of the Venmo account holder

Teen Accounts may not receive tax refunds.

In connection with other federal payments, the name and Social Security Number associated with each payment will match the name and Social Security Number associated with your Venmo account.

Teen Accounts may not receive federal payments.

Charges & Financial Obligations · Restriction or exception

Remote check capture: discretionary, not for Teen Accounts or negative balances, governed by third-party terms

If you are eligible and verified, you can deposit check proceeds into your Venmo account with remote check capture where available. It may not be available in all locations and is not available for Teen Accounts or if you have a negative balance. PayPal decides eligibility in its sole discretion. Full terms, fees and limits are in a linked third-party (Ingo Money) terms page and the Fees page, which are not part of this document.

Supporting quotations

Remote Check Capture

you can transfer proceeds from checks into your Venmo account using our remote check capture feature where that feature is available

Remote check capture may not be available in all locations and is not available for Teen Accounts or if you have a negative balance.

We determine eligibility for remote check capture in our sole discretion.

For full terms applicable to remote check capture, including fees and limits, please review

Not stated here

• The linked remote check capture terms, fees and limits were not supplied with this source.

Charges & Financial Obligations · Context

"Funds" means government currency, not cryptocurrency

Unless expressly stated otherwise, every reference to "funds" in the agreement means money in a sovereign currency, not cryptocurrency or any other asset.

Supporting quotations

Unless otherwise expressly stated, all references to “funds” in these terms and conditions mean money denominated in sovereign currency and not cryptocurrency or any other form of asset.

Charges & Financial Obligations · Context

Your balance is an unsecured claim against PayPal unless certain features put it in Program Banks

Funds in your Venmo account are unsecured claims against PayPal unless you have used cash-a-check, bought or received cryptocurrency through a Crypto Account, been issued (or your Teen User has been issued) a Venmo Mastercard debit card that is still open, or used Direct Deposit (including into a Teen Account). In those cases PayPal places your U.S. dollar funds in Program Banks, where they may, subject to conditions, be eligible for pass-through FDIC insurance up to applicable limits. PayPal, which provides Venmo, is not a bank, does not take deposits and is not FDIC insured.

Supporting quotations

Any funds in your Venmo account represent unsecured claims against us unless you have added money to your Venmo account using the cash a check feature, have bought or have received cryptocurrency through a Crypto Account, you or a Teen User have been issued a Venmo Mastercard® debit card that has not been closed or canceled, or have used Direct Deposit to add money to your Venmo account (including to a balance associated with a Teen Account)

where they will, subject to certain conditions, be eligible for pass-through FDIC insurance up to applicable limits

PayPal, the provider of the Venmo service, is not a bank, does not take deposits and is not FDIC insured.

Qualifications & exceptions

• Pass-through FDIC eligibility is subject to conditions and applicable limits.

Charges & Financial Obligations · Company practice

Uninsured balances are pooled and invested; PayPal keeps the earnings, you get no interest

If your account is not eligible for FDIC pass-through insurance, PayPal pools your funds with other ineligible users' funds and invests them in liquid investments under state money transmitter laws. You receive no interest or return; PayPal owns the earnings. Your claim is not secured by those investments and you have no legal or beneficial ownership in them. PayPal says these pooled amounts are kept apart from its corporate funds, will not be used for operating expenses or other corporate purposes, and will not be voluntarily made available to its creditors in bankruptcy.

Supporting quotations

we combine your Venmo account funds with the funds of other Venmo account holders not eligible for FDIC pass-through insurance and invest those funds in liquid investments in accordance with state money transmitter laws

You will not receive any interest or other return on the funds held with us. We own the interest or other earnings on these investments.

the claim against us represented by funds held in your Venmo account is not secured by these investments and you do not have any ownership interest (either legal or beneficial) in these investments

nor will we voluntarily make these funds available to our creditors in the event of bankruptcy

Charges & Financial Obligations · Company practice

Eligible balances are held by PayPal as custodian at Program Banks, FDIC-insured up to $250,000 in aggregate

If your account is eligible for pass-through FDIC insurance, PayPal holds the funds as your agent and custodian and you are the ultimate beneficial owner, including of Teen Account funds. PayPal deposits them in custodial accounts at Program Banks. If such a bank fails, you should be eligible for FDIC insurance up to the standard maximum (currently $250,000). That maximum covers everything you hold at the same bank in the same ownership category, so a PayPal Balance Account and a Venmo account (including Teen Account funds) placed at the same bank are added together; amounts above the limit could be lost.

Supporting quotations

If your Venmo account is eligible for FDIC pass-through insurance, we will hold these funds as your agent and custodian, and you will be the ultimate beneficial owner of the funds (including any funds held in a Teen Account).

you should be eligible to be insured by the FDIC up to the standard maximum deposit insurance amount (currently $250,000)

Note that the FDIC insurance maximum applies to the aggregate of all funds that you have on deposit in all accounts you have with the same bank in a particular FDIC ownership category.

If the total balances you have at any bank exceeds FDIC insurance limits, the amount in excess of those limits could be lost.

Qualifications & exceptions

• Coverage is subject to conditions and aggregated with your other deposits at the same bank in the same ownership category; excess could be lost.

Charges & Financial Obligations · Context

FDIC coverage has gaps: early credits, record-keeping conditions, and no interest to you

When Venmo credits money immediately or early, there can be a delay before it reaches a custodial account; during that period it may not be eligible for pass-through insurance in your name, though PayPal still holds it as your agent and custodian in regulator-authorized investments. Coverage depends on PayPal keeping accurate records and on PayPal and the Program Bank complying with FDIC rules, and the FDIC decides eligibility only when a Program Bank fails. You earn no interest on custodial funds; earnings belong to PayPal, and PayPal may be compensated for placing your funds.

Supporting quotations

That amount might not be eligible for FDIC pass-through insurance in your name during this period, but we will still hold the funds as your agent and custodian in investments authorized by our state regulators.

FDIC pass-through insurance coverage is contingent upon our maintaining accurate records and on both us and the Program Bank in which the funds are deposited otherwise complying with requirements in FDIC regulations.

will be made by the FDIC at the time that a Program Bank holding a custodial account fails

you agree that any earnings on funds in a custodial account belong to us, and we may be compensated for placing your funds in a custodial account

Charges & Financial Obligations · Context

Cryptocurrency is provided by PayPal Digital, is not FDIC-insured and may lose value

Cryptocurrency services are provided by PayPal Digital, not PayPal, Inc. Cryptocurrencies are not FDIC-insured and may lose value.

Supporting quotations

Cryptocurrency services are provided by PayPal Digital. Cryptocurrencies are not FDIC-insured and may lose value.

Charges & Financial Obligations · User right or choice

Withdrawals: free standard transfer or fee-based Instant Transfer

You can withdraw money from your Venmo account by a standard transfer to a linked bank account or eligible debit card for free, or by Instant Transfer to a linked eligible debit card or bank account for the fees listed on the Fees page.

Supporting quotations

Money in your Venmo account may be withdrawn by:

Transferring it via standard transfer to a bank account or an eligible debit card linked to your Venmo account for free, or

Transferring it via Instant Transfer to an eligible debit card or bank account linked to your Venmo account, subject to the fees applicable to such transfers that can be found on the

Not stated here

• Instant Transfer fee amounts are on the linked Fees page, which was not supplied.

Charges & Financial Obligations · Permission or license

PayPal may set withdrawal limits and change fees and limits at its sole discretion

PayPal may set limits on withdrawals and transfers, published on linked limits pages for personal, business and charity profiles, with withdrawal fees on the Fees page. Fees and limits may change from time to time in PayPal's sole discretion. Payment methods for a personal account and for a Teen Account are managed in their respective settings.

Supporting quotations

We may set limits on withdrawals and transfers

Fees and limits may change from time to time in our sole discretion.

Not stated here

• The limits pages and Fees page are linked and not supplied, so actual limits and fees are not analyzed.

Charges & Financial Obligations · User right or choice

Direct debit: merchants can pull from your balance using your Venmo routing number; stop payments need 3 business days

If you are verified, PayPal may let you (or a Teen User) pay third-party merchants by direct debit from your Venmo or Teen Account balance using The Bancorp Bank, N.A. account and routing number shown in the app's Direct Deposit section. These are electronic fund transfers, debited once or on a recurring basis as you instruct, subject to daily amount, count and per-transaction limits. You may have to accept the merchant's own terms, and scheduled payments are usually managed or canceled with the merchant. To stop a scheduled recurring transfer you can contact Venmo through the Help Center or at (855) 812-4430 at least 3 Business Days before it; if you ask at least 3 Business Days ahead and PayPal fails to stop it, PayPal is liable for your losses or damages.

Supporting quotations

through a direct debit payment transaction that you or a Teen User initiates via a third-party merchant’s website or mobile application using The Bancorp Bank, N.A. account and routing number provided to you in the Direct Deposit section of the app

Direct debit payment transactions are considered electronic fund transfers

There are daily limits on the amount and number of direct debit payment transactions and limits on the amount you or a Teen User can transfer per transaction.

As part of the direct debit payment transaction, you may be required to provide consents and agree to the terms and conditions presented by the merchant.

For any scheduled recurring transfer, if you request us to stop one of these payments 3 Business Days or more before the transfer is scheduled and we do not do so, we will be liable for your losses or damages.

Qualifications & exceptions

• PayPal's liability for a missed stop payment applies only when the request was made 3 Business Days or more before the scheduled recurring transfer.

Not stated here

• The specific direct debit limits are on a linked help page that was not supplied.

Charges & Financial Obligations · Restriction or exception

Use Venmo only with people you know; unauthorized goods-and-services payments can cost you both

The agreement warns, in capitals, to use Venmo only with people you know and trust, and not with strangers, especially to buy or sell goods or services. Unless Venmo expressly authorizes the payment (for example, authorized merchants or business profiles, Venmo Debit Card or Teen Debit Card transactions, or payments identified as for goods and services), paying or receiving payment for a good or service is prohibited. If PayPal later reverses such a payment, for example because the agreement was violated or a compromised payment method or account was used, you or a Teen User could lose both the goods or services and the money paid.

Supporting quotations

VENMO SHOULD ONLY BE USED TO TRANSACT WITH PEOPLE YOU KNOW AND TRUST.

UNLESS VENMO EXPRESSLY AUTHORIZES YOUR PAYMENT FOR A GOOD OR SERVICE, FOR EXAMPLE, TRANSACTIONS WITH AN AUTHORIZED MERCHANT OR BUSINESS PROFILE, TRANSACTIONS MADE WITH YOUR VENMO DEBIT CARD OR TEEN DEBIT CARD, OR PAYMENTS THAT ARE IDENTIFIED AS FOR GOODS AND SERVICES, PAYING OR RECEIVING PAYMENT FOR A GOOD OR A SERVICE IS PROHIBITED.

YOU OR A TEEN USER COULD LOSE BOTH THE UNDERLYING GOODS OR SERVICES AND THE MONEY SENT FOR THEM

Qualifications & exceptions

• Expressly authorized goods-and-services payments are excepted from the prohibition.

Charges & Financial Obligations · Context

Donations: the charity pays the fees, and donations are not covered by Purchase Protection

You and Teen Users can send donations to charity profiles. The receiving charity profile pays the charity transaction fees listed on the Fees page, and donations are not eligible for the Venmo Purchase Protection Program.

Supporting quotations

You (and Teen Users) can send donations to charity profiles on Venmo.

Receiving donations in your charity profile is subject to the charity transaction fees found on the

Donations are ineligible for the Venmo Purchase Protection Program.

Not stated here

• Charity fee amounts are on the linked Fees page, which was not supplied.

Charges & Financial Obligations · Permission or license

PayPal may limit how much and how often you or a Teen User send and receive

PayPal may, at its discretion, limit the amount and/or number of payments and transfers you or a Teen User can send and receive. Sending limits are published on linked limits pages for personal profiles (including Teen Accounts), business profiles and charity profiles.

Supporting quotations

Fees and limits

We may, at our discretion, impose limits on the amount and/or the number of payments and transfers you or a Teen User can send and receive.

Not stated here

• The limits pages are linked and not supplied, so actual limits are not analyzed.

Charges & Financial Obligations · Context

Fees for sending, receiving and withdrawing are on the Fees page; credit cards may add cash-advance fees

Fees for receiving, withdrawing and sending money are listed on the separate Fees page. If you pay with a credit card, your card issuer may also charge a cash-advance fee.

Supporting quotations

The fees applicable to receiving, withdrawing and sending money can be found on the

If a credit card is used as the payment method when sending money, the card issuer may also charge a cash-advance fee.

Not stated here

• The Fees page is linked but not supplied, so specific fees are not analyzed.

Charges & Financial Obligations · Permission or license

PayPal may restrict payment methods for risk and change fees and limits at its sole discretion

To manage risk, PayPal may limit which payment methods you can use for a payment. Fees and limits may change from time to time in PayPal's sole discretion.

Supporting quotations

In order to manage risk, we may limit the payment methods available to make a payment.

Fees and limits may change from time to time in our sole discretion.

Charges & Financial Obligations · Context

Buying from authorized merchants: you deal with the merchant, not Venmo

You and Teen Users may be able to pay authorized merchants with Venmo. An authorized merchant is one PayPal has authorized to accept Venmo for goods and services through its website or app, a checkout presented inside the Venmo app, or in person with a Venmo QR code. Venmo does not operate a marketplace and is not a marketplace facilitator; when you buy from an authorized merchant you are transacting directly with the merchant or its marketplace, not with Venmo.

Supporting quotations

How to buy something from an authorized merchant’s website, mobile app, or in-person

An “authorized merchant” means a merchant that has been authorized by us to accept Venmo as a payment method for purchases of goods and services through (a) the merchant’s website or mobile app, (b) within a merchant checkout or purchase experience that is presented inside the Venmo app or (c) in-person by using a Venmo QR code.

Venmo does not operate a marketplace and is not a marketplace facilitator.

When you buy something with an authorized merchant, you are transacting directly with the merchant or the merchant’s marketplace and not Venmo.

Charges & Financial Obligations · Restriction or exception

Pay and Request payments and accepted charges are not authorized-merchant payments

Payments sent through Pay and Request, including to personal accounts, business or charity profiles, Teen Accounts, or payments marked as for goods and services, do not count as payments to an authorized merchant. Accepting a charge made through the Venmo app or website is not an authorized-merchant payment either. The merchant-purchase rules in this section therefore do not apply to them.

Supporting quotations

Payments sent using the Pay and Request feature in your Venmo account, such as payments to personal accounts, business or charity profiles, or Teen Accounts, and payments that are identified as for goods and services, do not qualify as payments to an authorized merchant.

Similarly, if you or a Teen User are charged via the Venmo app or the Venmo website and accept the charge, this is not a payment to an authorized merchant.

Charges & Financial Obligations · User right or choice

Verified users may split merchant purchases between balance and another method

If your identity is verified, PayPal may let you divide a single authorized-merchant purchase between your available Venmo balance and another payment method (a split payment transaction). Some merchants require a payment method linked to your Venmo account or Teen Account, whichever is used, before you can pay them with Venmo.

Supporting quotations

If we have verified your identity, we may make available to you the ability to divide a single purchase with an authorized merchant between the available funds in your Venmo balance and another available payment method.

Some merchants may require that a payment method is linked to your Venmo account or your Teen Account, depending on which is used, in order to use Venmo for purchases with the merchant.

Charges & Financial Obligations · Procedure

For some merchants your first payment method becomes your saved default

For certain authorized merchants, you expressly agree that the payment method you use the first time becomes your default for that merchant and is remembered; Venmo will tell you when this happens, and you can manage it under Connected Businesses. If your default is your Venmo balance you must pick a backup method. When the balance is short, the purchase may be split (balance first, remainder to the backup), or charged entirely to the backup where splitting is unavailable.

Supporting quotations

For certain authorized merchants, you expressly agree that the payment method you choose when you pay that merchant for the first time will become your default payment method for that merchant and we will remember it for future purchases with that merchant.

You can manage your default payment methods with these authorized merchants in the Connected Businesses section of your Venmo account settings.

Where split payment transactions are not available , we will charge the entire purchase amount to your backup payment method.

Charges & Financial Obligations · Procedure

Other merchants: choose a method each time; a short balance is split with it

For other merchants Venmo does not remember your method and asks you to choose each purchase. If you choose your balance and it does not cover the purchase, the transaction will be split: your balance is charged and the rest goes to your selected payment method.

Supporting quotations

For other merchants, we will not remember your selected payment method, and you will be prompted to select an eligible payment method every time you make a purchase with this merchant.

In those transactions, we will charge your balance, and the remainder of the purchase will be charged to your selected payment method.

Charges & Financial Obligations · Permission or license

Merchant purchases: payment-method restrictions, sending limits, and fees that can change

To manage risk, PayPal may limit which payment methods you can use with an authorized merchant. It may also, at its discretion, limit the amount or number of payments sent, including merchant purchases, with sending limits on a linked page. Fees and limits may change from time to time in PayPal's sole discretion.

Supporting quotations

In order to manage risk, we may limit the payment methods available for a transaction to buy something from an authorized merchant.

Fees and limits

We may, at our discretion, impose limits on the amount or the number of payments that may be sent, including money sent for authorized merchant purchases.

Fees and limits may change from time to time in our sole discretion.

Not stated here

• The linked payment limits page was not supplied.

Charges & Financial Obligations · Company practice

Merchant payments can stay pending up to 30 days, with a hold on your balance

Some merchants take up to 30 days to complete an authorized payment, so it may show as pending. The authorization stays valid until the merchant completes the transaction, and PayPal may place a temporary hold on that amount in your Venmo account for no longer than 30 days. If you paid by debit or credit card, the card issuer may also show a pending authorization until it releases the hold or receives the completed transaction.

Supporting quotations

When a payment is authorized to an authorized merchant, some merchants may take up to 30 days to complete the transaction.

the authorization of the payment will remain valid until the merchant completes the transaction and we may place a temporary hold on the money in your Venmo account for the payment amount (but no longer than 30 days)

If a debit or credit card is used as the payment method, the debit or credit card issuer also may show a pending authorization for a period of time until they release the hold or receive a completed transaction.

Charges & Financial Obligations · Permission or license

Billing agreements let merchants charge you later; you answer for a Teen User's agreements

You can agree with an authorized merchant to use Venmo for future payments; that agreement is between you and the merchant and lets it take payments from your Venmo account with your authorization on a one-time, regular or sporadic basis. Billing agreements can apply to Teen Accounts, including recurring payments, and you agree that any billing agreement a Teen User enters is made with your consent and that you are responsible for amounts owed. You can cancel through the merchant, by disconnecting it in Connected Businesses (a Teen User must disconnect merchants connected to a Teen Account), through the Help Center or by phone; preauthorized payments can be stopped with at least 3 Business Days' notice, and PayPal is liable for your losses if it fails to stop a payment you asked about that far ahead. Cancelling may not end what you owe the merchant for goods or services received.

Supporting quotations

Billing agreement payments and preauthorized payments

This agreement is between you and the authorized merchant and allows the merchant to take payments from your Venmo account with your authorization either on a one-time, regular or sporadic basis, depending on the type of billing agreement.

You agree that to the extent a Teen User enters into a billing agreement with an authorized merchant, it is entered into with your consent and that you are responsible for any amounts owed.

Preauthorized payments may be cancelled if we receive your request at least 3 Business Days before the date of the next scheduled payment.

If a billing agreement is cancelled, you may still owe the merchant money for the purchase or have additional obligations to the merchant for any goods or services that you or a Teen User receive but have not paid for.

Qualifications & exceptions

• Stop-payment liability applies only to requests at least 3 Business Days before the scheduled payment.
• Cancellation does not erase amounts owed to the merchant.

Charges & Financial Obligations · Company commitment

Preauthorized payments: 10 days' advance notice when a recurring amount varies

Preauthorized payments are billing agreements letting an authorized merchant take regularly recurring payments (for example monthly) from your Venmo account; they can apply to Teen Accounts. If the amounts vary, the merchant must tell you the amount and date at least 10 days before each transfer. If the merchant offers it, you or a Teen User may choose to get that notice only when the amount falls outside a range agreed with the merchant.

Supporting quotations

A billing agreement may apply to a Teen Account, including for recurring payments.

“Preauthorized payments” are a type of billing agreement that allow an authorized merchant to receive payments from your Venmo account on a regularly recurring basis (for example, every month or otherwise on a routine billing cycle)

the merchant must provide advance notice of the amount and date of the transfer at least 10 days before the transfer is made

If the merchant provides the option, you or a Teen User may choose to receive this advance notice only when the amount of the preauthorized payment will fall outside a range agreed to with the merchant.

Qualifications & exceptions

• The 10-day notice duty applies to varying amounts and can be narrowed to out-of-range amounts if the merchant offers that option and you choose it.

Charges & Financial Obligations · User right or choice

Cancelling a billing agreement: merchant, app, Help Center or phone; 3 business days for preauthorized payments

You can cancel a billing agreement by contacting the merchant, disconnecting it on the Connected Businesses page (merchants connected to a Teen Account must be disconnected by the Teen User in the app), contacting Venmo through the Help Center, or calling (855) 812-4430. Preauthorized payments can be canceled if Venmo receives your request at least 3 Business Days before the next scheduled payment, and if you give that notice and PayPal does not stop the payment, PayPal is liable for your losses or damages. Cancelling does not cancel what you may still owe the merchant for goods or services received.

Supporting quotations

A billing agreement may be cancelled by reaching out to the authorized merchant directly, by disconnecting the merchant in your “Connected Businesses” page in the Venmo app (Connected Merchants to Teen Accounts must be disconnected by the Teen User in the Venmo app)

If you order us to stop one of these payments 3 Business Days or more before the payment is scheduled and we do not do so, we will be liable for your losses or damages.

If a billing agreement is cancelled, you may still owe the merchant money for the purchase or have additional obligations to the merchant for any goods or services that you or a Teen User receive but have not paid for.

Qualifications & exceptions

• PayPal's liability applies only to stop requests made at least 3 Business Days ahead.

Charges & Financial Obligations · Company practice

Merchant refunds come back to Venmo, not necessarily to your original payment method

If an authorized-merchant purchase is refunded, the money is sent back to you (to the Teen Account for Teen Account purchases), but it may not always return to the payment method you originally used.

Supporting quotations

Refunds

When you buy something from an authorized merchant using Venmo and the transaction is ultimately refunded, the money will be sent back to you.

Refunds for Teen Account transactions will be sent to the Teen Account. Money may not always be refunded to the payment method originally used.

Charges & Financial Obligations · Restriction or exception

Sales proceeds only through a business profile or payments marked for goods and services

You may receive payment for selling goods and services only through a business profile or by asking the sender to mark the payment as for goods and services. Teen Accounts cannot receive payments for sales of goods or services.

Supporting quotations

You can receive payments for the sale of goods and services only by using a business profile or by asking the sender to identify a payment as for goods and services.

Teen Accounts cannot receive payments for the sale of goods or services.

Charges & Financial Obligations · Restriction or exception

Sellers pay fees; refunding a buyer is free but the original fees are not returned

Selling on Venmo, including receiving business-profile or goods-and-services payments, is subject to the seller fees on the Fees page. If you refund a buyer there is no fee for the refund, but the fees you paid as seller are not returned.

Supporting quotations

Selling on Venmo, including receiving payments in your business profile or that are identified as for goods and services, is subject to applicable fees for such payments found on the

If you refund a transaction to a buyer, there are no fees to make the refund, but the fees you originally paid as the seller are not returned.

Not stated here

• Seller fee amounts are on the linked Fees page, which was not supplied.

Charges & Financial Obligations · Restriction or exception

Tap to Pay lets approved business profiles take contactless cards on their phone

Venmo may offer business profiles the Tap to Pay service for accepting in-person contactless card or mobile-wallet payments on an eligible NFC smartphone; PayPal may require certain device models or OS versions. It is available only with an approved business profile and only for selling goods and services. Tap to Pay funds are credited to your business profile minus fees, chargebacks, reversals and other Amounts Owed to Us, and you authorize PayPal to receive, hold and disburse funds for you.

Supporting quotations

Accepting Tap to Pay with a Business Profile

If you have a business profile, Venmo may offer you the ability to accept card payments in-person on your smartphone by enrolling in the Tap to Pay service.

Tap to Pay is only available for users with an approved business profile and can only be used for selling goods and services.

Funds from Tap to Pay transactions will be credited to your business profile (less any fees, chargebacks, reversals and other Amounts Owed to Us). You authorize us to receive, hold, and disburse funds on your behalf.

Charges & Financial Obligations · Restriction or exception

Tap to Pay processes only issuer-authorized cards, and you must tell buyers about it

PayPal processes only Tap to Pay card transactions authorized by the card issuer and applicable card scheme, may change the accepted cards at any time without notice, and you agree to inform your buyers that they can pay using Tap to Pay. You alone are responsible for checking buyer identity and card eligibility.

Supporting quotations

We will only process card transactions that have been authorized by the card issuer and applicable card scheme.

You agree to inform your buyers of the possibility of paying using Tap to Pay.

Charges & Financial Obligations · Restriction or exception

Tap to Pay prohibited practices: surcharges, foreign currency, card discrimination and more

Using Tap to Pay, you agree not to: add card price thresholds, higher prices or extra fees (unless the law allows); transact outside the U.S. or in currencies other than USD; discriminate between cards (unless the law allows); submit another party's sales; process transactions refinancing a buyer's existing debt; make buyers waive dispute rights; ask for a buyer's PIN; split one purchase into several transactions unless PayPal authorizes it; run your own cards or cards issued in your name; or suggest that PayPal, its acquirers or the card schemes endorse your products.

Supporting quotations

By using Tap to Pay, you agree not to: a) apply a price threshold, higher price or additional fees for a purchase with a card (unless permitted by applicable law), b) transact outside the United States or in currencies other than USD, c) discriminate between cards for any reason (unless permitted by applicable law)

f) require a buyer to waive his/her right to dispute a transaction, g) require a buyer to disclose his/her PIN at any point during a card transaction, h) process one purchase of goods and/or services as several payment transactions unless otherwise authorized by us, i) carry out card transactions with your own cards or any cards that are issued in your name

Qualifications & exceptions

• Surcharge and card-discrimination bans apply unless applicable law permits them; split transactions are allowed if PayPal authorizes them.

Charges & Financial Obligations · Permission or license

Tap to Pay limits can come from PayPal, acquirers or card schemes; fees can change

PayPal may limit Tap to Pay transactions at its discretion, and bank acquirers or card schemes may set limits too. Tap to Pay fees are on the Fees page, and fees and limits may change from time to time in PayPal's sole discretion.

Supporting quotations

We may impose limits in our discretion on transactions that may be processed through Tap to Pay. Limits may also be set by bank acquirers and/or card schemes from time to time.

Fees and limits may change from time to time in our sole discretion.

Not stated here

• Tap to Pay fees are on the linked Fees page, which was not supplied.

Charges & Financial Obligations · Restriction or exception

PayPal is your limited agent: once it receives a Tap to Pay payment, the buyer has paid you

You warrant that each Tap to Pay transaction is solely payment for your goods or services, not money transmission. You appoint PayPal as your limited agent only to receive and process Tap to Pay funds. When PayPal receives payment, you are treated as paid by the buyer, the buyer's obligation is satisfied, your claim against the buyer ends, and you must deliver the goods or services whether or when PayPal remits the funds. PayPal will remit the funds under these terms or offset them against what you owe PayPal.

Supporting quotations

You represent and warrant to us that each transaction that you submit for processing using the Tap to Pay service is solely in payment for your provision of goods and/or services, other than money transmission services, to your buyers.

You designate PayPal, and PayPal agrees to serve, as your limited agent for the sole purpose of receiving and processing funds for Tap to Pay transactions on your behalf.

(d) you are obligated to deliver the applicable goods or services to your buyer regardless of whether or when we remit the transaction funds to you

We will remit the transaction funds to you in accordance with these terms, or apply as an offset to any obligation you may have to us, any payments we receive on your behalf.

Charges & Financial Obligations · Permission or license

PayPal may refuse Tap to Pay transactions it believes break the law or its third-party agreements

At its discretion, PayPal may decline to authorize or process any Tap to Pay transaction it believes involves a violation of law or would put PayPal in breach of its agreements with third parties.

Supporting quotations

At our discretion, we may not authorize or process any Tap to Pay transaction that we believe involves a violation of applicable law or would cause us to be in violation of our agreement with third parties.

Charges & Financial Obligations · Restriction or exception

Tap to Pay sellers need a fair, disclosed return policy and generally no cash refunds

You agree to keep a fair return and cancellation policy, disclose it to buyers at purchase, not give cash refunds for card transactions unless the law requires it or a non-cash refund is impossible, and not accept cash or anything of value for preparing a refund. You are solely responsible for accepting and processing returns.

Supporting quotations

You agree to: a) maintain a fair return and cancelation policy, b) disclose your return or cancelation policy to buyers at the time of purchase, c) not give cash refunds in connection with a card transaction, unless required by law or it is not possible to process a non-cash refund, and d) not accept cash or any other item of value for preparing a refund.

You are solely responsible for accepting and processing returns of your products or services.

Charges & Financial Obligations · Restriction or exception

Tap to Pay refunds within one year, capped at the sale amount, paid by the seller

You can submit full or partial refunds for Tap to Pay transactions within one year of the original transaction. Full refunds should include tax and handling, and a refund may not exceed the original sale except by return-postage reimbursements. You are responsible for refunded amounts plus applicable fees; PayPal deducts them from funds owed to you from other transactions, and if those are not enough you must pay PayPal immediately on demand.

Supporting quotations

Refunds must be submitted within one year of the date of the original transaction.

The refund amount may not exceed the original sale amount except by an amount equal to any reimbursements to the buyer for postage costs incurred for product returns.

If a transaction is refunded to a buyer, you are responsible for the refund amount (including any applicable fees).

If these funds are not sufficient, you agree to pay all funds owed to us immediately on demand.

Charges & Financial Obligations · Restriction or exception

Tap to Pay sales are not covered by Venmo Purchase Protection

Tap to Pay transactions are not eligible for the Venmo Purchase Protection Program, because the buyer did not pay from a Venmo account and the payments are not Qualifying Payments.

Supporting quotations

Note that Tap to Pay transactions are not eligible for the Venmo Purchase Protection Program because the buyer payments have not been made from a Venmo account and are not “Qualifying Payments”

Charges & Financial Obligations · Restriction or exception

Sellers bear Tap to Pay reversals and chargebacks, which can push the profile negative

If a Tap to Pay transaction is reversed or successfully charged back for any reason, you owe the full payment plus fees. PayPal may deduct it from your business profile balance; any shortfall becomes a negative balance you owe, and PayPal may take the steps described under Amounts Owed to Us and deduct from your other Tap to Pay proceeds. Reversal or chargeback can happen if the card issuer upholds a buyer chargeback, the transaction was unauthorized, PayPal believes it violated the agreement or was illegal or suspicious, or PayPal paid you in error. You must help investigate at your own expense when asked; if you do not provide needed information within ten days, the transaction may be subject to an irreversible chargeback or reversal.

Supporting quotations

If a transaction is reversed or is subject to a successful chargeback for any reason, you are responsible for the full amount of the payment plus any fees.

If the balance in that profile does not cover the payment amount due, plus the fees, this will result in a negative balance, which you owe to us.

A transaction may be reversed or subject to a chargeback if:

The buyer pursued a successful chargeback as determined by the card issuer.

The transaction was not authorized.

We believe the transaction violated this user agreement or is otherwise illegal or suspicious.

We sent you the payment in error.

If you do not assist us in a timely manner, including providing necessary information within ten days of our request, the transaction may be subject to an irreversible chargeback or reversal.

Qualifications & exceptions

• Failure to provide requested information within ten days can make a chargeback or reversal irreversible.

Charges & Financial Obligations · Restriction or exception

Tap to Pay sellers must help investigate transactions at their own expense

When PayPal asks, you must help investigate any Tap to Pay transaction at your own expense. If a buyer files a chargeback, PayPal may, at its discretion, use your documentation to mediate it; late help (including information not provided within ten days) can make the chargeback or reversal irreversible.

Supporting quotations

You agree to assist us when requested, at your expense, to investigate any transaction processed through Tap to Pay.

If a buyer files a chargeback with their card issuer, we may, in our discretion, use the documentation you provide to us to mediate the chargeback.

Charges & Financial Obligations · Restriction or exception

PayPal does not calculate, collect or remit your taxes

Venmo's fees do not include taxes of any kind (such as VAT, sales, use or withholding taxes). You must determine what taxes apply to payments you make or receive; PayPal is not responsible for determining whether taxes apply or for calculating, collecting, reporting or remitting them, though it may make reports to tax authorities about transactions it processes.

Supporting quotations

Our fees do not include any taxes, levies, duties or similar governmental assessments of any nature

PayPal is not responsible for determining whether any taxes apply to a transaction, or for calculating, collecting, reporting or remitting taxes arising from any transaction.

You acknowledge that we may make certain reports to state and federal tax authorities regarding transactions that we process.

Charges & Financial Obligations · Restriction or exception

Not providing a tax ID or W-9/W-8 can bring account limits and non-refundable withholding

PayPal may ask for your taxpayer identification number and/or a U.S. tax form such as a W-9 or W-8. If you do not provide them, you may face account limitations and federal and state withholding at applicable rates on all U.S.-source income payments you receive. Withheld amounts go to the tax authorities and PayPal cannot refund them.

Supporting quotations

Taxpayer Identification Number and Withholding Tax

We may request that you provide your tax identification number and/or a US tax form such as W-9 or W-8.

you may be subject to account limitations and federal and state withholding tax at the applicable rates on all US source income payments received

We will send all withholding taxes to the appropriate taxing authorities and cannot refund those amounts.

Charges & Financial Obligations · Restriction or exception

Charity profiles pay fees, get donations within seconds, and can only withdraw the funds

Donations to a charity profile carry the charity transaction fees on the Fees page; refunding a donor is free but the original fees are not returned. Donations are available within seconds, pending risk or other reviews. Charity-profile funds can be used only by withdrawing to a linked bank account or debit card and cannot fund Venmo transactions. Donations are not covered by Purchase Protection.

Supporting quotations

If you refund a donation to a donor, there are no fees to make the refund, but the fees you originally paid as the charity are not returned.

Donations sent to a charity profile will be available to a charity profile within seconds, pending any risk or other reviews.

Venmo transactions cannot be funded by any funds held in your charity profile.

Not stated here

• Charity fee amounts are on the linked Fees page, which was not supplied.

Charges & Financial Obligations · Restriction or exception

Venmo Debit Card: issued by The Bancorp Bank after its identity check; failing can cost Venmo access

You may be offered the chance to apply for the Venmo Mastercard (Venmo Debit Card), a debit card linked to and funded by your Venmo balance and usable wherever Mastercard is accepted. Applying subjects you to The Bancorp Bank, N.A.'s approval criteria, including identity verification; if you fail it you cannot get the card. PayPal may also run its own identity verification and/or suspend or terminate your access to the Venmo and/or PayPal services.

Supporting quotations

The Venmo Debit Card is a debit card linked to your Venmo account, funded by your Venmo account balance and may be used everywhere Mastercard is accepted.

If you are unable to pass The Bancorp Bank, N.A.’s identity verification procedures, you will not be eligible to receive a Venmo Debit Card.

In addition, you may be subject to separate identity verification by us, and/or we may suspend or terminate your access to the Venmo and/or PayPal services.

Charges & Financial Obligations · Restriction or exception

The debit card cannot use business, charity or Teen Account funds

A Venmo Debit Card cannot be linked to a business or charity profile, and business or charity profile funds cannot pay for debit card transactions. Teen Account funds can be accessed only with a Teen Debit Card.

Supporting quotations

you may not link a Venmo Debit Card to a business or charity profile, and funds in your business or charity profile cannot be used as a payment method for Venmo Debit Card transactions

For users with a linked Teen Account, please note that funds in a Teen Account may only be accessed with a Teen Debit Card.

Charges & Financial Obligations · Context

The Teen Debit Card is issued to the teen as your authorized user and reaches only Teen Account funds

You may be offered a Teen Account with a linked Teen Debit Card. Applying authorizes The Bancorp Bank, N.A. to issue the card to the Teen User as an authorized user. The card can access only the Teen Account's funds, not other money in your Venmo account. Its use is governed by the Venmo Mastercard Cardholder Agreement and this agreement, plus the Digital Wallet Terms if added to a wallet and the Refer a Friend Terms if you or the teen refer a friend.

Supporting quotations

You may be offered the opportunity to open a Teen Account for a Teen User and apply for a Venmo Debit Card linked to the Teen Account (the “Teen Debit Card”).

By applying for the Teen Debit Card, you authorize The Bancorp Bank, N.A. to issue the Teen Debit Card to the Teen User as an authorized user.

The Teen Debit Card may be used to access the funds held in the Teen Account and not any other funds in your Venmo account.

Not stated here

• The Cardholder Agreement, Digital Wallet Terms and Refer a Friend Terms are linked but not supplied.

Charges & Financial Obligations · Procedure

Teen Accounts are funded from your account or by Direct Deposit

You can send money from your Venmo account to a linked Teen Account. Teen Accounts may also be eligible for Direct Deposit, subject to the Direct Deposit restrictions (for example, no government benefits or tax refunds).

Supporting quotations

Setting up a Teen Account

You can use your Venmo Account to send funds to the balance of a linked Teen Account.

Teen Accounts may also be eligible to enroll in and receive funds by Direct Deposit, subject to the restrictions in the Direct Deposit section.

Charges & Financial Obligations · Restriction or exception

You cannot move Teen Account money to yourself directly; the teen must send it or you request it

Although you own Teen Account funds, you cannot transfer them from the Teen Account to your personal account balance. The Teen User can send you money, or you can request money from the Teen Account through Pay and Request. (Closing a Teen Account moves its balance to your personal account, subject to holds or limitations.)

Supporting quotations

You cannot use your personal account to transfer funds from the Teen Account balance to your personal account balance.

Instead, the Teen User may send you money from the Teen Account through the Venmo app or you may request money from the Teen Account using the Pay and Request feature.

If you close a Teen Account, we will transfer any funds in the Teen Account balance to your personal account, subject to any holds or limitations.

Charges & Financial Obligations · Permission or license

Money owed on a Teen Account can be taken from your personal balance and restrict your accounts

If PayPal is owed money for a Teen Account, it first tries the Teen Account balance, then takes the rest plus fees from your personal account balance. If both are short, your personal account goes negative, your Teen Accounts are blocked from sending money (except to your personal account) until it is resolved, and PayPal may take actions under Amounts Owed to Us, including limiting your personal account.

Supporting quotations

If the Teen Account balance does not cover the payment amount due, plus any fees, payment will be taken from your personal account balance.

If the balances do not cover the amount due, your personal account will have a negative balance and we will restrict your Teen Accounts from sending money, except into your personal account, until your negative balance is resolved.

We also reserve the right to take the actions described under Amounts Owed to Us, including limiting your personal account until the negative balance is resolved.

Charges & Financial Obligations · Procedure

The Teen Debit Card closes at graduation; a new card needs new verification

On Graduation PayPal closes the Teen Debit Card. The graduate must complete identity verification and accept the applicable terms to get a new Venmo Debit Card for the Graduated Account, and there may be a gap between the old card closing and the new one arriving.

Supporting quotations

Upon Graduation, we will close the Teen User’s Teen Debit Card.

There may be a delay between closing the Teen Debit Card and receiving the Venmo Debit Card linked to the Graduated Account.

Charges & Financial Obligations · Restriction or exception

Venmo Credit Card: offered to account owners with accounts open 30+ days in good standing

You may be offered the chance to apply in the app for a Venmo Visa Signature Credit Card or Venmo Visa Credit Card. To be eligible you must own the Venmo account, and the account must have been open at least 30 days before applying and be in good standing. An approved card is linked to your Venmo account. The card is issued by Synchrony Bank and governed by the applicable Venmo Credit Card Account Agreement.

Supporting quotations

In order to be eligible for the offer and to apply for a Venmo Credit Card, you must be the owner of the Venmo account, and the Venmo account must have been open for at least 30 days prior to application and be in good standing.

If your application is approved, your Venmo Credit Card will be linked to your Venmo account.

The Venmo Credit Card is issued by Synchrony Bank and your use of the card account will be subject to terms of the Venmo Visa Signature® Credit Card Account Agreement or the Venmo Visa® Credit Card Account Agreement, as applicable

Not stated here

• The Venmo Credit Card Account Agreements are not supplied.

Charges & Financial Obligations · Restriction or exception

Paying a Venmo user with the Venmo Credit Card is a card purchase but not a Purchase Protection purchase

When you send money to another Venmo user with the Venmo Credit Card, the card agreement treats it as a purchase. Under this user agreement, however, such transactions are not purchases for any purpose, including Venmo Purchase Protection eligibility.

Supporting quotations

When the Venmo Credit Card is used to send money to another Venmo user through your Venmo account, the transaction will be treated as a purchase in accordance with the terms of the Venmo Credit Card Account Agreement.

However, these transactions are not considered purchases under the terms of this user agreement for any purpose, including, but not limited to, eligibility for the Venmo Purchase Protection Program.

Charges & Financial Obligations · User right or choice

Personal accounts can pay and be paid by friends' PayPal accounts, including abroad; always private

You can use a personal Venmo account to send money to or receive it from friends and family with eligible personal PayPal accounts, including eligible non-U.S. accounts. Availability, including who can find and pay whom, depends on both parties' settings and applicable law. Venmo-PayPal transactions are always private and that setting cannot be changed. Teen Accounts cannot send to or receive from PayPal accounts.

Supporting quotations

You can use your personal Venmo account to send money to or receive money from friends and family with eligible personal PayPal accounts, including eligible non-U.S. PayPal accounts.

Transactions between PayPal and Venmo accounts are always set to private, and the privacy setting can’t be changed.

Teen accounts are not eligible to send money to or receive money from PayPal accounts.

Charges & Financial Obligations · Procedure

Payments to PayPal users go in USD and may be converted; international sends carry a disclosed fee

Payments you send to PayPal accounts, including non-U.S. ones, are sent in U.S. dollars. By default the recipient receives them in their preferred currency, though you may be able to choose another eligible currency; payments to Venmo accounts are always received in USD. Exchange rates are covered in the Currency Conversions section. The fee for sending to an eligible non-U.S. PayPal account is on the Fees page and is disclosed in advance each time you start a transaction.

Supporting quotations

Payments you send—including those to non-U.S. PayPal accounts—will be sent in U.S. Dollars (USD).

By default, the recipient will receive the payment in their preferred currency, but you may be able to choose a different eligible currency for them to receive.

Applicable fees will be disclosed to you in advance each time you initiate sending a transaction.

Not stated here

• The international sending fee amount is on the linked Fees page, which was not supplied.

Charges & Financial Obligations · Company practice

Currency conversions use PayPal's rate, which includes a spread PayPal keeps

When Venmo converts currency (for example, a payment to a non-U.S. PayPal account received in another currency), it uses its transaction exchange rate, which is adjusted regularly and includes a currency conversion spread that PayPal applies to a base rate and keeps. The rate, including the spread, is disclosed before you send. If you pay by credit card, your issuer may also charge a cash-advance fee.

Supporting quotations

How we convert currency

The transaction exchange rate is adjusted regularly and includes a

Our transaction exchange rate (which includes a currency conversion spread) will be disclosed to you in advance before you send money.

If you use your credit card as the payment method when sending money, you may also be charged a cash-advance fee by your card issuer.

Charges & Financial Obligations · Company practice

Holds can delay conversion so a different rate applies; conversions may be limited

A hold or limitation may delay a currency conversion until it is released, so a different exchange rate may apply than without the hold, which may be better or worse for you. PayPal may, at its discretion, limit how much you can convert or how many conversions you make.

Supporting quotations

Holds and limitations may delay currency conversion until the hold or limitation is released.

In these cases, the exchange rate may be more or less favorable to you.

We may, at our discretion, impose limits on the amount of money you can convert or the number of conversions you can perform.

Charges & Financial Obligations · User right or choice

Card-funded payments: Venmo converts by default, but you may be able to have your card issuer convert

When a payment funded by a debit or credit card needs conversion, you consent to Venmo converting it instead of your card issuer. You may have the right to have your issuer convert instead, if applicable for that issuer and network; choices may be offered per card and per automatic payment agreement. If your issuer converts, it sets the rate and any fees. Venmo always converts when your balance or a linked bank account funds the payment. For Venmo Debit Card transactions Mastercard converts, except with authorized merchants, where Venmo converts.

Supporting quotations

Currency conversion choices

you consent to and authorize Venmo to convert the currency in place of your debit or credit card issuer

You may have the right to have your card issuer perform the currency conversion, if applicable, for that card issuer and network.

If your card issuer converts the currency, your card issuer will determine the currency conversion rate and what fees they may charge.

Venmo will always perform currency conversion for transactions where your balance or linked bank account is the payment method.

For Venmo Debit Card transactions, Mastercard will perform the currency conversion, except for Venmo Debit Card transactions with an authorized merchant, for which Venmo will perform the currency conversion.

Qualifications & exceptions

• The issuer-conversion option exists only where applicable for that card issuer and network.

Charges & Financial Obligations · Context

Visa+ lets verified personal accounts receive money from other digital wallets, under supplemental terms

Visa+ is a Visa, Inc. service that PayPal offers through Venmo for receiving money into your Venmo balance from eligible Visa+-enabled digital wallets. You need an eligible personal account and a Venmo balance, your identifying information must be verified, and you must sign up and create a Visa+ Payname. The Visa+ Terms supplement this agreement and control for Visa+ to the extent of any conflict.

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Visa+ allows you to use your Venmo account to receive money from eligible Visa+ enabled digital wallets.

You must have an eligible Venmo personal account and a Venmo balance to use Visa+.

To receive money through Visa+, we must verify the required identifying information you provide to us, and you must sign up for Visa+ through the Venmo website or app and create a Visa+ payname (“Payname”).

If any conflict exists between these Visa+ Terms and the user agreement or any other terms and agreements between you and PayPal, these Visa+ Terms shall control with respect to Visa+, but only to the extent of the conflict.

Not stated here

• This passage describes Visa+ as a way to receive money, while later Visa+ passages also mention transactions sent from your Payname and processing before money goes to your recipient's wallet; the source does not say whether sending is available.

Charges & Financial Obligations · Restriction or exception

Paynames must not be deceptive, and Visa+ payments cannot be canceled or reversed by you

You must create a Payname to use Visa+; it may not be affiliated with another person or be deceptive or misleading. Senders pay you by your Payname and may need your phone number or other information to verify it. You cannot cancel or reverse payments sent via Visa+.

Supporting quotations

Paynames

You may not create a Payname for Venmo that is affiliated with another person or that is otherwise deceptive or misleading.

The sender may need your phone number or other information about you in order to verify your Payname or complete the transaction.

You cannot cancel or reverse payments sent via Visa+.

Charges & Financial Obligations · Restriction or exception

Visa+ is for personal, U.S.-dollar use within the U.S. only

Visa+ may be used only to receive money for personal purposes, not for commercial or business purposes or in ways that violate the agreement, and only to receive U.S. dollars within the United States and its territories.

Supporting quotations

Restriction on Use of Visa+

Visa+ may only be used to receive money for personal purposes and cannot be used for commercial or business purposes, or in any manner that would violate this user agreement.

Visa+ may only be used to receive U.S. dollars within the United States and its territories.

Charges & Financial Obligations · Company practice

Visa+ transfers may be delayed for review and later canceled or reversed

PayPal, Visa or either party's wallet provider may delay Visa+ transactions for compliance, fraud or risk review, and processing may take up to 30 minutes. These reviews can result in money you received being canceled or reversed.

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Transaction Reviews & Processing

Transactions conducted through Visa+ may be delayed for compliance, fraud or risk review purposes by us, Visa and/or the sender’s or recipient’s Visa+ wallet provider.

These reviews and processing may also result in money or transactions you received being canceled or reversed.

Charges & Financial Obligations · Permission or license

Stash Rewards cash back programs can be changed or ended at any time

Venmo Stash Rewards runs two cash back programs, Bundle cash back and Offers. Using or enrolling means you agree to their terms. PayPal may suspend, update or terminate the programs at any time at its discretion, and may suspend or end your participation if it identifies fraud connected to it.

Supporting quotations

Venmo Stash Rewards operates two cash back programs (Bundle cash back and Offers) that allow you to earn cash back rewards on qualifying purchases as described below.

We reserve the right to suspend, update, or terminate these programs at any time at our discretion.

If we identify fraudulent activity in connection with your participation in either of these programs, we reserve the right to suspend or terminate your ability to participate.

Charges & Financial Obligations · Context

Bundle cash back: enrolled personal and Teen Accounts earn at selected merchants

Bundle cash back lets enrolled personal accounts and Teen Accounts in good standing earn cash back on purchases with a group of eligible Bundle merchants; some offers require selecting or activating merchants or preferences. Eligibility, merchants and reward structures may change. PayPal may suspend or end any enrolled account's participation in its sole discretion, and business and charity profiles are excluded.

Supporting quotations

Bundle cash back

Bundle cash back allows you and your Teen Users to earn cash back on purchases with a group of eligible merchants (collectively, “Bundle merchants”) when enrolled in the program.

Eligibility criteria, Bundle merchants, and reward structures may change from time to time.

We reserve the right to suspend or terminate any enrolled account’s ability to participate in our sole discretion. Bundle cash back is not available for Venmo business profiles or charity profiles.

Charges & Financial Obligations · Restriction or exception

Bundle cash back excludes cash-back portions and returns, and can be clawed back

Only valid transactions where a Bundle merchant is the merchant of record qualify. In-store cash withdrawal or cash back portions are excluded. Returned or refunded items earn nothing, partial returns reduce the reward, and if you already got cash back on a refunded purchase PayPal may debit it or withhold future rewards to offset it.

Supporting quotations

A Bundle merchant must be the merchant of record for a transaction to be eligible for cash back rewards.

If an enrolled account performs an in-store cash withdrawal or cash back transaction with the Bundle merchant, that portion of the transaction will be excluded from the amount eligible for cash back rewards.

we reserve the right to debit any related cash back rewards the enrolled account has already received or withhold future cash back rewards to offset that amount

Charges & Financial Obligations · Company practice

Bundle cash back tiers: 1%, 2% after $250 monthly spend, 5% after $1,500, capped at $100 a month

Cash back is calculated at the rate in effect when a qualifying purchase is authorized. Tier 1 pays 1% at Bundle merchants after enrollment; Tier 2 pays 2% if you spend at least $250 in a month of Monthly Qualifying Spend with your Venmo account or Venmo Debit Card (Teen Card for Teen Users); Tier 3 pays 5% at $1,500. Total cash back is capped at $100 per calendar month, counted separately for a Teen Account and the parent's account; once reached, no more is earned until the next month.

Supporting quotations

Cash back is calculated at the rate applicable on the date the qualifying purchase is authorized, as set forth below and subject to the monthly reward cap (defined below):

Tier 1 – 1% cash back: Enrolled accounts will earn 1% cash back on qualifying transactions made at Bundle merchants after enrollment in Bundle cash back.

Tier 2 – 2% cash back: Enrolled accounts will earn 2% cash back on qualifying transactions made at Bundle merchants if they spend at least $250 in a month

Tier 3 – 5% cash back: Enrolled accounts will earn 5% cash back on transactions made at Bundle merchants if they spend at least $1,500 in a month

Monthly Reward Cap: Total cash back earned within a month is subject to a $100 cap each month .

Qualifications & exceptions

• All tiers are subject to the $100 monthly reward cap.

Charges & Financial Obligations · Restriction or exception

Monthly Qualifying Spend excludes cash, gambling, P2P transfers, crypto and refunds

Monthly Qualifying Spend is the total of eligible purchases posted in a calendar month that PayPal determines in its discretion qualify. Teen Accounts and the parent's personal account are counted separately. Refunded transactions do not count, and ineligible examples include cash advances, ATM or cash-equivalent transactions; gambling, betting, lottery or gaming; wire, money or peer-to-peer transfers; purchases of cryptocurrency, money orders, foreign currency or other quasi-cash; and transactions with financial institutions the network marks as excluded. The list is introduced as examples.

Supporting quotations

Monthly Qualifying Spend is the total amount of eligible purchase transactions that are posted to your account during a calendar month that we determine in our discretion qualify for purposes of calculating your Cash back Tier.

Spend thresholds for Teen Accounts and the associated parent or guardian’s personal accounts are calculated separately for purposes of calculating Monthly Qualifying Spend.

Cash advances, ATM withdrawals, or cash-equivalent transactions;

Gambling, betting, lottery, or gaming transactions;

Wire transfers, money transfers, or peer-to-peer transfer transactions

Purchases of cryptocurrency, money orders, foreign currency, or other quasi-cash instruments; and

Transactions with banks, financial institutions, or other financial service providers identified as excluded transactions by the payment network.

Charges & Financial Obligations · Restriction or exception

PayPal is not responsible if a merchant's category code misclassifies your purchase

Whether a transaction counts is decided from merchant and network information such as merchant category codes. PayPal does not control those classifications and is not responsible for incorrect ones, and it may change the ineligible categories from time to time.

Supporting quotations

We do not control how merchants or transactions are classified and are not responsible for incorrect classifications. We may modify the categories of ineligible transactions from time to time.

Charges & Financial Obligations · Company practice

A higher cash back tier lasts the rest of the month plus the next month

Reaching a higher tier gives the higher rate for the rest of the current month and all of the next calendar month. For example, spending over $250 by January 15 gives 2% for the rest of January and all of February; if you then spend less than $250 in February, you drop to 1% on March 1. Months start at midnight Pacific Standard Time on the first day.

Supporting quotations

When the Monthly Qualifying Spend qualifies an enrolled account for a higher Cash back Tier, that enrolled account will receive the higher cash back rate for the remainder of the current month plus the following calendar month.

For purposes of this program, a calendar month begins at midnight Pacific Standard Time on the first day of a month.

Charges & Financial Obligations · Restriction or exception

The $100 monthly cash back cap is counted separately for each Teen Account and the parent

The $100 monthly Bundle cash back cap applies separately to a Teen Account and to the parent's or guardian's personal account. After the cap is reached, no more cash back is earned until the first day of the next calendar month (starting midnight Pacific Standard Time).

Supporting quotations

The monthly reward cap is calculated separately for a Teen Account and the associated parent or guardian’s personal account

Once the monthly cap is reached, no additional cash back rewards will be earned until the first day of the next calendar month.

Charges & Financial Obligations · Company practice

Cash back is credited within 90 days of purchase completion, only if the account is in good standing

Bundle cash back and Offers rewards are credited to the personal or Teen Account that made the qualifying purchase within 90 days after the purchase is complete; completion can lag authorization (often for rental cars and hotels). The account must be in good standing on the date the reward is applied, or it may not be credited.

Supporting quotations

Cash back earned with the Bundle cash back program will be credited to the Venmo personal account or Teen Account that made a valid Bundle cash back transaction with a Bundle merchant within 90 days of when an eligible purchase is complete.

An enrolled account must be in good standing on the date the cash back is applied to their Venmo account.

Cash back rewards will be credited to the Venmo personal account or Teen Account that redeemed the Offer within 90 days of when a qualifying purchase is complete.

You must have an account in good standing on the date the reward is applied to your Venmo account.

Qualifications & exceptions

• Rewards apply only if the account is in good standing on the date they are applied.

Charges & Financial Obligations · Procedure

Offers: automatic enrollment, but each time-limited Offer must be activated and can change anytime

Offers are time-limited cash back deals with specific merchants. Eligible personal accounts and Teen Accounts in good standing are enrolled automatically, but each Offer must be activated in the app before it can be redeemed. Offers depend on availability and may be canceled or modified at any time; PayPal may suspend or end your participation in its sole discretion; business and charity profiles are excluded.

Supporting quotations

Offers

Offers are time-limited cash back offers through Venmo Stash Rewards for specific participating merchants (“Offers”). Offers are redeemable only after each Offer is activated within the Venmo app.

We reserve the right to suspend or terminate your (or a Teen User’s) ability to participate in our sole discretion. Offers are not available for Venmo business profiles or charity profiles.

All eligible users to whom one or both of the Venmo Stash Rewards Programs are available are automatically enrolled in the Offers program.

Offers are subject to availability and may be cancelled or modified at any time.

Charges & Financial Obligations · Restriction or exception

An activated Offer usually covers only your first purchase with that merchant

An Offer applies only where the listed merchant is the merchant of record. Unless its own terms say otherwise, reward eligibility applies only to the first transaction with that merchant after activation. Each Offer's in-app terms set minimum purchase, reward rate or amount, maximum reward, expiration and eligible payment methods. Cash-back or cash-withdrawal portions are excluded, returns and refunds reduce or cancel the reward, and PayPal may debit rewards already paid or withhold future rewards to offset refunds.

Supporting quotations

Offers are only valid for transactions where the merchant listed in the Offer is the merchant of record.

When you activate an Offer, reward eligibility will only apply to the first transaction with that merchant following activation unless otherwise specified in the supplementary terms and conditions of the Offer.

Supplementary terms and conditions, such as minimum purchase amounts, cash back percentage or amount, maximum rewards, offer expiration date, and eligible payment methods, will be outlined in each Offer in the Venmo app.

we reserve the right to debit any related cash back rewards you have already received or withhold future cash back rewards to offset that amount

Charges & Financial Obligations · Restriction or exception

Purchase Protection covers only Qualifying Payments, never ordinary personal payments or payments to Teen Accounts

The agreement stresses in capitals that Purchase Protection does not apply to payments to personal accounts not marked as for goods and services, or to payments to Teen Accounts. Qualifying Payments must be made from a Venmo account and are limited to Venmo Debit Card and Teen Debit Card purchases, purchases from authorized merchants, and Pay and Request payments sent to business profiles or marked as for goods and services. Senders (you or a Teen User) and recipients (you) of Qualifying Payments may be eligible.

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IMPORTANT: THIS PROGRAM DOES NOT APPLY TO PAYMENTS TO PERSONAL ACCOUNTS THAT ARE NOT IDENTIFIED AS FOR GOODS AND SERVICES OR PAYMENTS TO TEEN ACCOUNTS.

Payments must be made from a Venmo account and are limited to the following types of transactions (“Qualifying Payments”):

Venmo Debit Card and Teen Debit Card purchases

Purchases of goods and services from authorized merchants

Payments sent using the Pay and Request feature in your Venmo account that are sent to business profiles or that are identified as for goods and services

Charges & Financial Obligations · User right or choice

Buyers may get a full refund plus original shipping; sellers may keep the sale amount

For a Qualifying Payment, Purchase Protection may entitle the buyer (you or a Teen User) to a refund of the full purchase price plus original shipping costs, and entitles a seller receiving one to keep the full purchase amount less PayPal's fees. If you and any Teen User follow the program terms there is no limit on the number of eligible payments, and the transaction details page shows whether a transaction may be eligible.

Supporting quotations

When you or a Teen User makes a Qualifying Payment, the Venmo Purchase Protection Program may entitle you (or the Teen User, as applicable) to a refund of the full purchase price of the item plus the original shipping costs paid, if any.

When you’re a seller who receives a Qualifying Payment into your Venmo account, the Venmo Purchase Protection Program entitles you to retain the full purchase amount (less any fees we charged) from a sale.

If you and any Teen User abide by the terms of the Venmo Purchase Protection Program, there is no limit on the number of payments eligible for the Venmo Purchase Protection Program.

Qualifications & exceptions

• Buyer refunds are possible ("may"), not guaranteed, and depend on eligibility determinations.

Charges & Financial Obligations · Restriction or exception

Buyers may have to return the item and pay their own return shipping

As a buyer (or Teen User) with a Qualifying Payment, you may be required to return the item to the seller or another party PayPal specifies as part of resolving your claim, and Purchase Protection does not refund the return shipping costs you pay.

Supporting quotations

When you or a Teen User is a buyer who makes a Qualifying Payment:

You or a Teen User may be required to return the item to the seller or other party we specify as part of the resolution of your claim.

The Venmo Purchase Protection Program does not entitle you or a Teen User to a refund for the return shipping costs that you or a Teen User may incur.

Charges & Financial Obligations · Context

Purchase Protection covers items not received or significantly not as described, not unauthorized use

For buyers, Purchase Protection may apply to two problems with an eligible purchase: the item was not received (Item Not Received), or it is not what was ordered (Significantly Not as Described). A claim that a transaction was not authorized is a different process, handled under Protection from Unauthorized Transactions.

Supporting quotations

The Venmo Purchase Protection Program may apply when you or a Teen User is a buyer and encounter these specific problems with an eligible purchase:

You or a Teen User didn’t receive your item (referred to as an “Item Not Received” claim), or

You or a Teen User received an item, but the item isn’t what you ordered (referred to as a “Significantly Not as Described” claim).

If you believe that a transaction made through your Venmo account was not authorized by you (or a Teen User), this type of claim is different from the Venmo Purchase Protection Program

Charges & Financial Obligations · Restriction or exception

No Item Not Received refund for in-person pickup or when the seller proves delivery

An Item Not Received claim is not eligible for a refund if you or a Teen User collected the item in person or had it collected for you, including by using the Venmo Debit Card, Teen Debit Card or Venmo account in a physical store, except for in-person business profile or goods-and-services transactions; or if the seller has provided proof of delivery. If the seller shows evidence of delivery, Venmo may decide for the seller even if you say you did not receive the goods.

Supporting quotations

Buyer Item Not Received claims

When you or a Teen User is a buyer, an Item Not Received claim for a Qualifying Payment will not be eligible for a refund if:

You or a Teen User collect the item in person, or arrange for it to be collected on your behalf, including if you use your Venmo Debit Card, Teen Debit Card, or your Venmo account in a physical store, except for in-person business profile or goods and services transactions or

The seller has provided proof of delivery.

If the seller presents evidence that they delivered the goods to you or a Teen User, Venmo may find in favor of the seller for an Item Not Received claim even if you or a Teen User claim you did not receive the goods.

Qualifications & exceptions

• In-person business profile or goods-and-services transactions are excepted from the in-person pickup exclusion.

Charges & Financial Obligations · User right or choice

What counts as Significantly Not as Described

A Significantly Not as Described claim may be eligible if the item is materially different from the seller's description; you got a completely different item; its condition was misrepresented (e.g., sold as new but used); it was advertised as authentic but is counterfeit; it is missing major undisclosed parts or features; you did not receive all items purchased; it was damaged in shipment; or it is unusable as received and this was not disclosed.

Supporting quotations

Buyer Significantly Not as Described claims

When you or a Teen User is a buyer a Significantly Not as Described claim for a Qualifying Payment may be eligible for a refund if:

The item is materially different from the seller’s description of it.

You or a Teen User received a completely different item.

The condition of the item was misrepresented.

The item was advertised as authentic but is not authentic (i.e., counterfeit).

The item is missing major parts or features and those facts were not disclosed in the description of the item when you bought it.

You or a Teen User purchased a certain number of items but didn’t receive them all.

The item was damaged during shipment.

The item is unusable in its received state and was not disclosed as such.

Charges & Financial Obligations · Restriction or exception

Buyer's remorse and accurately described defects are not Significantly Not as Described

A Significantly Not as Described claim may not be eligible if the seller correctly described the defect; the item was properly described but you or a Teen User no longer wanted it; it was properly described but did not meet expectations; or it has minor scratches and was described as used.

Supporting quotations

A Significantly Not as Described claim for a Qualifying Payment may not be eligible if:

The defect in the item was correctly described by the seller in its description of the item.

The item was properly described but you or a Teen User didn't want it after you received it.

The item was properly described but did not meet expectations.

The item has minor scratches and was described as “used."

Charges & Financial Obligations · Restriction or exception

Buyer claims need good standing, a prior try with the seller, timely replies, and filing within 180 days

To be eligible as a buyer (or for a Teen User's purchase), all of these must be met: your account is in good standing; you first tried to resolve the issue with the seller; you answer PayPal's documentation requests within the time requested; you open a dispute within 180 days of the purchase date and follow the dispute process; and you or the Teen User have not already recovered the money from another source, such as a bank or card issuer dispute.

Supporting quotations

to be eligible for the Venmo Purchase Protection Program the following requirements must be met:

You have a Venmo account in good standing.

You have previously attempted to resolve the issue directly with the seller.

You respond to our request for documentation and other information within the time requested.

You open a dispute with us within 180 days of the date you made the purchase, then follow our dispute resolution process.

You or a Teen User have not received a recovery related to such purchase from another source, for example from a dispute filed with your bank or credit card issuer.

Charges & Financial Obligations · User right or choice

Seller protection may cover unauthorized-use, item-not-received, chargeback and bank reversal claims

If you sell through a business profile or receive a payment marked for goods and services, Purchase Protection may let you keep the full sale amount. For sellers it may apply when a buyer claims an Unauthorized Transaction that occurred in an environment hosted by Venmo, or claims Item Not Received, and also when a payment is reversed by a successful credit card chargeback or by the buyer's bank. The transaction details page shows possible eligibility. The section also points sellers to a description of buyer-side processes "in the above section".

Supporting quotations

When you’re a seller who receives a Qualifying Payment:

When it applies, the Venmo Purchase Protection Program may entitle you to retain the full purchase amount from a sale.

When you’re a seller, the Venmo Purchase Protection Program may apply when a buyer claims that:

They did not authorize, or benefit from, funds sent from their Venmo account (referred to as an “Unauthorized Transaction” claim), and the Unauthorized Transaction occurs in an environment hosted by Venmo; or

They did not receive the item from you (referred to as an “Item Not Received” claim).

The Venmo Purchase Protection Program may also apply when a transaction is reversed because of a successful credit card chargeback by a buyer or when a bank funded payment is reversed by the buyer’s bank.

you should also be familiar with the Impact of various purchase protection processes on buyers, described in the above section

Qualifications & exceptions

• Unauthorized Transaction protection covers only transactions occurring in an environment hosted by Venmo.
• Significantly Not as Described claims are not listed as covered for sellers.

Not stated here

• The referenced "Impact of various purchase protection processes on buyers" section is not a heading in the supplied source, so its intended target is unconfirmed.

Charges & Financial Obligations · Restriction or exception

Seller basics: physical goods shipped to the buyer's address, or paid in-person deliveries

All Basic Requirements must be met. The item must be a physical, shippable good (except intangible goods meeting their own rules); in-person deliveries in your physical store can qualify if the buyer paid in person to your business profile or marked the payment for goods and services. You must ship to the buyer's provided address, and if the item is later redirected elsewhere the sale is ineligible, so Venmo recommends not using buyer-arranged shipping. In-person deliveries skip the shipping rule but you must provide alternative delivery evidence and any requested documents. You must answer Venmo's information requests on time or the transaction may be ineligible.

Supporting quotations

Basic Requirements for Sellers

all of the following requirements must be met (”Basic Requirements”), as well as any applicable additional requirements:

The item sold to a buyer must be a physical, tangible good that can be shipped, except for items subject to the Intangible Goods Additional Requirements.

If you originally ship the item to the shipping address provided by the buyer but the item is later redirected to a different address, the transaction will not be eligible for the Venmo Purchase Protection Program.

you agree to provide Venmo with alternative evidence of delivery or any additional documentation or information relating to the transaction that we may request

If you do not respond to Venmo’s request for documentation and other information in the time requested, the transaction may not be eligible for the Venmo Purchase Protection Program.

Charges & Financial Obligations · Restriction or exception

Sellers must ship within 7 days (or the stated pre-order time), prove shipment, and show the protected label

Pre-ordered or made-to-order goods must ship within the timeframe in your listing; otherwise, unless the buyer agrees in writing, all items must ship within 7 days after payment. You must provide valid proof of shipment or delivery, and the payment must be marked eligible (such as "Purchase Protected") on the transaction details page. For an Unauthorized Transaction claim, proof must show the item was shipped or provided no later than two days after Venmo notified you of the dispute or reversal (e.g., notice on September 1 requires shipment by September 3).

Supporting quotations

Unless otherwise agreed by the buyer in writing, you must ship all items within 7 days after receipt of payment.

You provide us with valid proof of shipment or delivery.

The payment must be marked as eligible (for example, “Purchase Protected” or “eligible purchases protected”) on the transaction details page.

you must provide valid proof of shipment or proof of delivery that demonstrates that the item was shipped or provided to the buyer no later than two days after Venmo notified you of the dispute or reversal

Charges & Financial Obligations · Restriction or exception

For Item Not Received claims, sellers need proof of delivery, not just shipment

To be protected against an Item Not Received claim, a seller must meet the Basic Requirements plus: for a card-funded transaction charged back with the issuer, the payment must be marked "Purchase Protected" or "eligible purchases protected"; and you must provide proof of delivery as defined in the agreement.

Supporting quotations

Item Not Received additional requirements for Sellers

you must meet both the Basic Requirements and the additional requirements listed below:

Where a buyer files a chargeback with the issuer for a card-funded transaction, the payment must be marked “Purchase Protected” or “eligible purchases protected” on the transaction details page.

You must provide proof of delivery as described below.

Charges & Financial Obligations · Restriction or exception

Intangible goods are protected only if Venmo marked them eligible and you prove delivery

Sales of intangible goods and services can be protected only if they meet the Basic Requirements and also: Venmo marked the transaction "Purchase Protected" or "eligible purchases protected" or otherwise told you in writing it is eligible; and you delivered the item and provide proof of shipment or delivery for intangible goods.

Supporting quotations

For the sale of intangible goods and services to be eligible for the Venmo Purchase Protection Program, the sale must meet the Basic Requirements and the following additional requirements:

Venmo marked the intangible good transaction as ”Purchase Protected” or “eligible purchases protected” in the transaction details page or otherwise provided notice to you of eligibility in writing.

Delivered the item and provide Proof of shipment or delivery for Intangible Goods.

Charges & Financial Obligations · Procedure

Proof of shipment for physical goods: carrier record with ship date and matching address

For physical goods, proof of shipment means online or physical documentation from a shipping company that includes the shipment date, a recipient address matching the shipping address on the transaction details page, and a recipient address showing at least city/state, city/country or zip/postal code (or international equivalent).

Supporting quotations

Physical Goods

Proof of shipment

The following is required as proof of shipment for physical goods:

Online or physical documentation from a shipping company that includes:

Date of shipment

An address for the recipient that matches the shipping address on the transaction details page

An address for the recipient showing at least the city/state, city/country, or zip/postal code (or international equivalent).

Charges & Financial Obligations · Procedure

Proof of delivery for physical goods: 'delivered' status, matching address, signature above $750

For physical goods, proof of delivery means shipping-company documentation with the delivery date and 'delivered' status, a recipient address matching the transaction's shipping address and showing at least city/state, city/country or zip/postal code, and, when the full payment including shipping and taxes exceeds $750, online signature confirmation viewable on the carrier's site. The agreement warns that carrier and service choice matters: if your carrier cannot show 'delivered' at the correct address, your Purchase Protection claim may be denied.

Supporting quotations

Proof of Delivery

The following is required as proof of delivery for physical goods:

Online or physical documentation from a shipping company that includes:

Date of delivery and ‘delivered’ status

An address for the recipient that matches the shipping address on the transaction details page

An address for the recipient showing at least the city/state, city/country, or zip/postal code (or international equivalent).

Signature confirmation when the full amount of the payment (including shipping and taxes) exceeds $750.

Please ensure that your carrier can provide ‘delivered’ status at the correct address, or your Venmo Purchase Protection Program claim may be denied.

Qualifications & exceptions

• Signature confirmation is required only when the full payment amount, including shipping and taxes, exceeds $750.

Charges & Financial Obligations · Procedure

Proof for intangible goods: a system record showing it was sent to, or accessed by, the buyer

For intangible or digital goods, proof of shipment or delivery means compelling evidence that the item was delivered or the order fulfilled, which could include a system of record showing the send date and that the item was either sent electronically to the recipient (including their email, IP or similar address, where applicable) or received or accessed by the recipient.

Supporting quotations

Intangible Goods

The following is required as proof of shipment or delivery for intangible goods:

For intangible or digital goods, proof of shipment or delivery means compelling evidence to show the item was delivered or the purchase order was fulfilled.

Electronically sent to the recipient, including the recipient’s address (email, IP, etc.), where applicable; or

Received or accessed by the recipient.

Charges & Financial Obligations · Procedure

QR code sales may require alternative evidence of delivery

For QR code transactions, proof of shipment or delivery may require you to provide alternative evidence of delivery or other documentation or information about the transaction that Venmo requests.

Supporting quotations

QR Code Transactions

The following is required as proof of shipment or proof of delivery for QR Code transactions:

For QR code transactions, you may be required to provide us with alternative evidence of delivery or such additional documentation or information relating to the transaction.

Charges & Financial Obligations · Restriction or exception

Buyers get no protection for custom-made or picked-up items (SNAD) or for items bought to resell

For buyers, Purchase Protection excludes Significantly Not as Described claims for wholly or partly custom-made items or items picked up in person (except in-person Venmo QR code transactions), and excludes items intended for resale, whether a single item or several.

Supporting quotations

Ineligible items and transactions under the Venmo Purchase Protection Program

The following items or transactions are not eligible for the Venmo Purchase Protection Program:

When you or a Teen User is a buyer making a Qualifying Payment:

Significantly Not As Described claims for wholly or partly custom-made items or items picked up in person, except for in-person Venmo QR code transactions.

Items intended for resale, including single item transactions or transactions that include multiple items.

Qualifications & exceptions

• In-person Venmo QR code transactions are excepted from the picked-up-in-person exclusion.

Charges & Financial Obligations · Restriction or exception

Sellers get no protection against SNAD claims or for items shipped after Venmo said not to

For sellers, Purchase Protection does not cover Significantly Not as Described claims, whether filed with Venmo or with the buyer's card issuer, or items sent after Venmo advised you not to release them to the buyer.

Supporting quotations

When you’re a seller receiving a Qualifying Payment:

Significantly Not as Described claims filed either with Venmo or the buyer’s card issuer.

Items sent after Venmo advised you not to release the item to the buyer.

Charges & Financial Obligations · Restriction or exception

Excluded for everyone: personal payments, real estate, investments, businesses, vehicles, donations, prohibited items

For both buyers and sellers, Purchase Protection excludes: personal payments, including payments marked as between friends, payments to Teen Accounts, and any non-Qualifying Payments; real estate; financial products or investments; buying or investing in a business; vehicles such as cars, motorcycles, RVs, aircraft and boats (personally portable recreational light vehicles like bicycles and hoverboards are not excluded); donations, including to charity profiles and crowdfunding or crowdlending payments; anything Venmo decides in its sole discretion is prohibited by the agreement or Acceptable Use Policy, even if first marked "Purchase Protected"; and, for Item Not Received claims, items the buyer collects in person or has collected (including in a seller's store), except in-person Venmo QR code transactions.

Supporting quotations

When you or a Teen User is a buyer or you are a seller:

Personal payments, including payments marked as between friends on the transaction details page, payments sent to a Teen Account, and any payments made using a Venmo account including a Teen Account, that are not Qualifying Payments.

Real estate, including residential property.

Financial products or investments of any kind.

Businesses (buying or investing in a business).

except for personally portable light vehicles used for recreational purposes like bicycles and wheeled hoverboards

Donations, including payments to Venmo charity profiles, payments on crowdfunding platforms as well as payments made on crowdlending platforms.

Anything Venmo determines, in its sole discretion, is prohibited by this user agreement and/or the Acceptable Use Policy, even if the transaction is initially marked as “Purchase Protected” on the transaction details page.

For Item Not Received claims, items which the buyer collects in person or arranges to be collected on their behalf, including items bought in a seller’s store location, except for in-person Venmo QR code transactions.

Qualifications & exceptions

• A "Purchase Protected" label does not prevent Venmo from later treating a transaction as prohibited and excluded.

Charges & Financial Obligations · Restriction or exception

Also excluded: machinery, crypto and NFTs, gold, government payments, gift cards, gambling, bill pay, direct debits

Purchase Protection also excludes, for buyers and sellers: industrial manufacturing machinery; cryptocurrency, NFTs and other digital assets; payments for gold in physical or exchange-traded form; payments to state-run bodies (other than state-owned enterprises), government agencies or those acting for them; cash-equivalent payments, including gift cards and prepaid cards; gambling, gaming or other entry-fee-and-prize activities; payments to any bill payment service; and direct debit payment transactions.

Supporting quotations

When you or a Teen User is a buyer or you are a seller:

Industrial machinery used in manufacturing.

Cryptocurrency, non-fungible tokens (NFTs), and other digital assets.

Payments made in respect of gold (whether in physical form or exchange-traded form)

Payments to a state-run body (except for state-owned enterprises), government agencies, or third parties acting on behalf of state-run bodies or government agencies

Payments equivalent to cash, including stored value items such as gift cards and pre-paid cards.

Gambling, gaming and/or any other activities with an entry fee and a prize.

Payments sent to any bill payment service.

Direct debit payment transactions.

Charges & Financial Obligations · Procedure

Filing a buyer claim: open within 180 days through support, then answer document requests

If you cannot resolve an issue with the seller, you can file a Purchase Protection claim by following set steps, or it may be denied. For a Teen Account purchase you must file on the teen's behalf; the Teen User cannot file or respond. Step 1: open a dispute within 180 days of purchase by phone at (855) 812-4430, the contact form, or in-app chat, including the transaction date, amount, seller name and an explanation. Step 2: respond on time to requests for documents, which may include receipts, third-party evaluations or police reports.

Supporting quotations

For Qualifying Payments made by a Teen Account, you must file the Venmo Purchase Protection Claim on behalf of the Teen Account.

If you do not follow these steps your claim may be denied:

Step 1: Open a dispute within 180 days of the date the purchase was made using our support channels

We may require you to provide receipts, third party evaluations, police reports or other documents that we specify.

Charges & Financial Obligations · Procedure

SNAD claimants may have to ship the item back at their own cost with proof of delivery

Step 3: for a Significantly Not as Described claim, PayPal may require you, at your expense, to ship the item back to the seller, to PayPal or to a specified third party, and to provide proof of delivery. Here proof of delivery means, for transactions under $750, online confirmation showing at least city/state or zip, delivery date and the shipping company; and for transactions of $750 or more, signature confirmation of delivery.

Supporting quotations

we may require you, at your expense, to ship the item back to the seller, to us or to a third party (which we will specify) and to provide proof of delivery

Proof of delivery means:

For transactions that total less than $750 U.S. dollars, confirmation that can be viewed online and includes the delivery address showing at least city/state or zip code, delivery date, and the identity of the shipping company you used.

For transactions that total $750 U.S. dollars or more, you must provide signature confirmation of delivery.

Qualifications & exceptions

• For return shipments the signature threshold is $750 or more, while the seller proof-of-delivery table requires signatures only above $750.

Charges & Financial Obligations · User right or choice

Card chargebacks may give broader rights, but you must choose them or Venmo's process

If you or a Teen User paid an authorized merchant by debit or credit card through Venmo, you may be able to dispute with the card issuer, and those chargeback rights may be broader than Purchase Protection (for example, recovering for unsatisfactory items not covered as Significantly Not as Described). You must choose one route: you cannot pursue both at once or recover twice. If you also dispute with the card issuer, PayPal closes its claim (without affecting the issuer process), and after going to the issuer you cannot later claim with PayPal. You should first contact the seller under its return policy.

Supporting quotations

Dispute with us or your card issuer

Applicable card chargeback rights may be broader than those available under the Venmo Purchase Protection Program.

You can’t do both at the same time or seek a double recovery.

In addition, if you pursue a dispute with the card issuer, you cannot pursue a dispute/claim under the Venmo Purchase Protection Program with us later.

Before contacting the card issuer or filing a dispute with us under the Venmo Purchase Protection Program, you should contact the seller to attempt to resolve your issue in accordance with the seller’s return policy.

Qualifications & exceptions

• Choosing the card issuer first forecloses a later Purchase Protection claim; parallel disputes cause PayPal to close its claim.

Charges & Financial Obligations · Company commitment

If Venmo's slow decision makes you miss the card deadline, Venmo covers the shortfall

If you dispute with PayPal first and lose, you can still try the card issuer afterward. If PayPal does not make a final decision until after the issuer's filing deadline and, because of that delay, you recover less than you would have from the issuer, PayPal will reimburse the remainder of your loss minus anything already recovered from the seller or issuer.

Supporting quotations

If you choose to dispute a transaction with us under the Venmo Purchase Protection Program and we decide against you, you can seek to pursue the dispute with the card issuer later.

we will reimburse you for the remainder of the loss (minus any amount you have already recovered from the seller or your card issuer)

Qualifications & exceptions

• Reimbursement applies only to losses caused by PayPal's delay past the card issuer's deadline, net of other recoveries.

Charges & Financial Obligations · Company practice

Refunds of goods-and-services payments go to your Venmo account, not necessarily the original card

When you or a Teen User buy from a seller through Pay and Request (paying a business profile or marking the payment for goods and services) and it is refunded, the money goes back to your personal account or the Teen Account, and may not be refunded to the original payment method.

Supporting quotations

Refunds for Transactions

the money will be sent back to your personal account or, as applicable, the Teen Account

Money may not always be refunded to the payment method originally used.

Charges & Financial Obligations · Restriction or exception

Sellers owe the full amount plus fees when a sale payment is refunded or invalidated

If you receive a payment through a business profile or for selling goods and services and it is later refunded or invalidated for any reason, you are responsible for the full amount plus fees, including applicable chargeback fees. If you refund a transaction, PayPal keeps the fees you paid.

Supporting quotations

that payment is later refunded or invalidated for any reason, you are responsible for the full amount of the payment sent to you plus any fees (including any applicable chargeback fees below)

If you refund a transaction, we'll retain the fees you paid as set out on our

Charges & Financial Obligations · Permission or license

A successful buyer claim is taken from the seller's profile, then linked methods, then collections

After a successful Purchase Protection claim, PayPal refunds the buyer by deducting the amount from the profile that received the payment. If that balance does not cover the amount plus fees, the profile goes negative and you owe PayPal; PayPal may charge any payment method linked to the profile, and if that is not enough you must immediately add funds or PayPal will take actions under Amounts Owed to Us.

Supporting quotations

The amount of the refund will be deducted from the profile that received the payment.

In that situation, we may use any of the payment methods linked to your profile to cover the amount due.

If the payment methods linked to your profile do not cover the amount due, you must immediately add funds to resolve the negative balance. If you don’t, we will take any or all actions as outlined under Amounts Owed to Us.

Charges & Financial Obligations · Permission or license

Payments can be invalidated and reversed for errors, failed funding, fraud, protection claims or violations

PayPal may invalidate and reverse payments for reasons including: it sent the payment to you in error; the funding transaction was declined or reversed; the payment was unauthorized or unfunded; a purchase qualifies for Purchase Protection (reversing funds from the seller to refund the buyer); or the payment was for activities violating this or another agreement. The list is not exhaustive ("among other reasons").

Supporting quotations

Payments that are invalidated and reversed

Payments may be invalidated and reversed by us if, among other reasons, we sent the payment to your Venmo account in error, the funding transaction is declined or reversed, the payment was unauthorized or unfunded

or if the payment was for activities that violated this user agreement or any other agreement with us

Charges & Financial Obligations · Permission or license

For an invalidated payment PayPal can recover from either the sender or the recipient

If you or a Teen User send or receive a payment later invalidated for any reason, you may owe PayPal the full amount plus fees, which it may recover from you, including from a Teen Account balance. PayPal may choose to recover from either the sender or the recipient, subject to law. For example, if a bank-funded payment you sent bounces for lack of funds or a dispute, you may be held liable; if you received that payment, it may be reversed from your account.

Supporting quotations

you may be liable to us for the full amount of the payment and we may recover the amount of the payment (plus any fees) from you (including from the balance of a Teen Account)

We may recover the amount of the payment from either the sender or the recipient of an invalidated payment in our discretion (subject to applicable law).

Qualifications & exceptions

• Recovery from sender or recipient is at PayPal's discretion, subject to applicable law.

Charges & Financial Obligations · Permission or license

How PayPal collects on an invalidated payment: incoming money, top-up requests, collections, limits

To recover an invalidated payment, PayPal may apply any money sent to your account, ask you to add money and apply it, pursue collection efforts against you, take actions under Amounts Owed to Us, and limit or take other action on your account under Restricted Activities and Holds and Limitations.

Supporting quotations

When recovering the amount of an invalidated payment from you, we may apply any money sent to your Venmo account, request that you add money to your Venmo account for the payment amount and apply that money to amounts owed, and/or we may:

engage in collection efforts to recover such amounts from you;

take any or all action as outlined under Amounts Owed to Us; and

place a limitation or take other action on your Venmo account as outlined under Restricted Activities and Holds and Limitations.

Charges & Financial Obligations · Restriction or exception

You can be liable for bank or card reversals you disagree with; report unauthorized use to Venmo directly

If PayPal invalidates a payment because a card issuer or originating bank declined or reversed it, you may be liable even if you disagree with that bank's decision. If you believe a payment from your Venmo account was unauthorized, you must notify PayPal immediately, even if you or someone else is disputing it with the card issuer or bank; if you do not report it directly to PayPal, it may recover the reversed amount from you.

Supporting quotations

then you may be liable for the payment even if you disagree with the decision of the card issuer or originating bank to decline or reverse the payment

If you believe that a payment initiated with your Venmo account was not authorized, then you must notify us immediately, even if you (or someone else) disputes the transaction with the card issuer or originating bank.

If you fail to report the unauthorized activity directly to us, then we may recover the amount of the reversed payment from you, as described above.

Charges & Financial Obligations · Permission or license

Sellers may be charged a chargeback fee

If you receive a debit- or credit-funded payment in a business or charity profile or marked for goods and services, and the buyer charges it back with their card issuer, PayPal may charge you a chargeback fee.

Supporting quotations

Chargeback fees

If you receive a debit or credit funded payment in your business or charity profile or that is identified as for goods and services and the buyer pursues a chargeback for the transaction with their card issuer, we may assess a chargeback fee.

Not stated here

• The chargeback fee amount is not stated in this agreement.

Charges & Financial Obligations · Restriction or exception

Restricted: activity causing disputes or losses, card-rewards farming, owing money, cash advances

You must not use Venmo in ways that result or may result in complaints, disputes, claims, reversals, chargebacks, fees, fines, penalties or losses to Venmo, PayPal, other customers, third parties or yourself; use it in ways PayPal or a card network reasonably believes abuse the card system or break network rules, or to earn credit card, debit card or bank rewards, points or miles; have any amounts owed to PayPal; give yourself or help others get a credit card cash advance; or use Venmo to test credit card behavior or make excessive or unexplainable transactions. Note that merely owing PayPal money, or causing a complaint, is itself listed as restricted activity.

Supporting quotations

Use the Venmo services in a manner that results in or may result in: (a) complaints. (b) disputes; claims, reversals, chargebacks, (c) fees, fines, penalties or other liability or losses to Venmo or PayPal, other customers, third parties or you;

or for the purpose of earning rewards, perks, miles, points, etc. with your credit card, debit card, or bank account

Have any amounts owed to us;

Provide yourself a cash advance from your credit card (or help others to do so);

Use the Venmo services to test credit card behaviors, or make excessive or unexplainable transactions;

Charges & Financial Obligations · Company practice

Held money is unavailable to both sides; disputed payments may be held until decided

A hold can be at transaction or account level; when a transaction is held, neither sender nor recipient can use the money. Venmo considers factors like account tenure, activity and past disputes. If a payment to you or your Teen User is challenged as one that should be invalidated or reversed, PayPal may hold funds in your account to cover it; if it decides not to reverse, it lifts the hold, and if it decides to reverse, it removes the funds.

Supporting quotations

Holds

When Venmo places a temporary hold on a transaction, the money is not available to either the sender or the recipient.

Venmo reviews many factors before placing a hold on a transaction, including: account tenure, transaction activity, and past disputes.

Holds based on disputed transactions

we may place a temporary hold on the funds in your Venmo account to cover the amount that could be reversed

If we determine the transaction should not be reversed, we’ll lift the temporary hold. If we determine the transaction should be reversed, we’ll remove the funds from your Venmo account.

Charges & Financial Obligations · Permission or license

Risk-based holds can last up to 180 days, based on internal and third-party information

PayPal may hold transactions involving your account if, in its sole discretion, it believes there may be high risk associated with you, a Teen User, your account or transactions, or if needed for state or federal regulatory compliance. It uses internal and third-party information. Risk-based holds can last up to 180 days from the transaction date; earlier release is at PayPal's sole discretion.

Supporting quotations

Holds based on Venmo’s risk decisions

We may place a hold on transactions involving your Venmo account if, in our sole discretion, we believe that there may be a high level of risk associated with you, a Teen User, your Venmo account, or your (or a Teen User's) transactions or that placing such a hold is necessary to comply with state or federal regulatory requirements.

including information available to us from both internal sources and third parties

Risk-based holds may remain in place for up to 180 days from the date the transaction was made. We may release the hold earlier under certain circumstances, but any earlier release is at our sole discretion.

Charges & Financial Obligations · Company commitment

PayPal covers the full amount of unauthorized activity if you cooperate, except card transactions

PayPal says it will protect you from unauthorized activity and cover the full amount when this protection applies, as long as you cooperate and follow the stated procedures. It applies to all Venmo services except the Venmo Debit Card, Teen Debit Card and Venmo Credit Card, whose unauthorized-transaction and error procedures are in their own cardholder and account agreements. The reporting rules that follow can still limit recovery, for example for statement errors not reported within 60 days.

Supporting quotations

We will protect you from unauthorized activity in your Venmo account.

The following terms and conditions apply with respect to all Venmo services, other than those associated with the Venmo Debit Card, Teen Debit Card, or Venmo Credit Card.

When the below protection applies, we will cover you for the full amount of the unauthorized activity as long as you cooperate with us and follow the procedures described below.

If you do not tell us within 60 days after we provided the statement to you, you may not get back any money lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.

Qualifications & exceptions

• Coverage depends on cooperation and following the reporting procedures, which include the 60-day statement rule.
• Card transactions are governed by the separate card agreements.

Not stated here

• The Venmo Mastercard Cardholder Agreement and Venmo Visa Credit Card Account Agreement are not supplied.

Charges & Financial Obligations · Restriction or exception

Unreported statement errors after 60 days may not be refunded, with extensions for good reason

If a statement shows transfers you or a Teen User did not make, tell PayPal at once. If you do not tell PayPal within 60 days after it provided the statement, you may not get back money lost after those 60 days if PayPal can prove it could have stopped the loss had you told it in time. PayPal may extend these periods if a good reason, such as a long trip or hospital stay, kept you from telling it.

Supporting quotations

Also, if your Venmo account statement or Teen Account statement shows transfers that you or a Teen User did not make, including those made with your (or a Teen User’s) Venmo login information or by other means, tell us at once.

If you do not tell us within 60 days after we provided the statement to you, you may not get back any money lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.

If a good reason (such as a long trip or a hospital stay) kept you from telling us, we may extend the time periods.

Qualifications & exceptions

• The loss limit applies only to money lost after the 60 days and only if PayPal proves timely notice would have prevented it; time may be extended for good reason.

Cross-references

• qualifies (model-proposed): PayPal covers the full amount of unauthorized activity if you cooperate, except card transactions — qualifies: The promise to cover the full amount of unauthorized activity is limited by the 60-day statement rule: money lost after 60 days may not be recovered if PayPal proves timely notice would have stopped it.

Charges & Financial Obligations · Context

What counts as an error: wrong debits or credits, missing entries, PayPal's math mistakes

An error means money incorrectly taken from or placed into your Venmo account or a transaction incorrectly recorded; an incorrect amount debited when you or a Teen User send a payment; an incorrect amount credited; a transaction missing from or not properly identified on your statement; or a computational or mathematical error by PayPal relating to your account.

Supporting quotations

What is an error?

An “error” means the following:

When money is either incorrectly taken from your Venmo account or incorrectly placed into your Venmo account, or when a transaction is incorrectly recorded in your Venmo account.

You or a Teen User send a payment and the incorrect amount is debited from your Venmo account.

An incorrect amount is credited to your Venmo account.

A transaction is missing from or not properly identified in the account statement.

We make a computational or mathematical error related to your Venmo account.

Charges & Financial Obligations · Restriction or exception

Not errors: misuse by someone you or your teen gave your login, reversals, routine inquiries, protection claims

These are not errors: someone you gave account access (for example your login) exceeding their authority, for which you are responsible; a third party a Teen User gave access exceeding their authority, for which you are responsible; invalidations and reversals under Refunds, Reversals and Chargebacks; requests for receipts or required statements; routine balance or pending-transfer inquiries unless you expressly report an error; requests for duplicate tax or recordkeeping documents; and Purchase Protection claims. Unlike the parallel Unauthorized Transaction rule, this list does not mention an exception for having told PayPal you revoked that person's authority.

Supporting quotations

What is not considered an error?

The following are NOT considered errors:

If you give someone authority to access your Venmo account (for example, by giving them your login information) and they exceed their authority. You are responsible for transactions made in this situation.

If a Teen User gives a third-party authority to access a Teen Account (for example, by giving the third party the Teen User’s login information) and the third-party exceeds their authority, you are responsible for transactions made in this situation.

Invalidation and reversal of a payment as a result of the actions described under Refunds, Reversals and Chargebacks.

You request a receipt or periodic statement documents that we are required to provide to you.

Routine inquiries about money in your Venmo account or the status of a pending transfer to or from your Venmo account, unless you expressly notify us of an error in connection with the transfer.

Requests for duplicate documentation or other information for tax or other recordkeeping purposes.

Claims under the Venmo Purchase Protection Program.

You are responsible for transactions made in this situation unless you have previously notified us that you no longer authorize transfers by that individual.

Cross-references

• contrast (model-proposed): Sharing your login makes you responsible if that person goes beyond what you allowed — contrast: Both provisions make you responsible when someone you gave your login exceeds their authority, but only the Unauthorized Transaction version carves out transfers after you told PayPal you revoked that person's authority; the error-resolution version states no such exception.

Charges & Financial Obligations · Procedure

Report errors within 60 days of the first statement showing them, directly to Venmo

For errors or questions about electronic transfers, call 855-812-4430, use the Help Center, or write to the Venmo Error Resolution Department. Notify PayPal as soon as you can; it must hear from you no later than 60 days after it sent the first statement showing the problem. You report Teen Account errors yourself. A chargeback or reversal with your bank is not notice to PayPal. Give your name and account number, describe the error and why you think it is one, and state the dollar amount. If you report orally, PayPal may require a written complaint within 10 Business Days.

Supporting quotations

In case of errors or questions about your electronic transfers

Telephone us at 855-812-4430, contact us through the

We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

For problems or errors on Teen Accounts, you must report these to us following these instructions.

Filing a chargeback or reversal with your financial institution related to a Venmo payment does not constitute notice of an error to us.

Tell us your name and account number (if any).

Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.

Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 Business Days.

Charges & Financial Obligations · Company commitment

Error investigations: 10 business days, or up to 45 days with a provisional credit (90 for new accounts and POS)

PayPal will decide whether an error occurred within 10 Business Days after hearing from you and correct it promptly. If it needs more time it may take up to 45 days, but then it will provisionally credit the disputed amount within 10 Business Days and tell you within 2 Business Days, so you can use the money meanwhile. If PayPal asked for a written complaint and does not get it within 10 Business Days, it may not provisionally credit you. For new accounts or point-of-sale transactions it may take up to 90 days to investigate, and for new accounts up to 20 Business Days to provisionally credit.

Supporting quotations

We will determine whether an error occurred within 10 Business Days after we hear from you and will correct any error promptly.

If we decide to do this, we will provisionally credit your Venmo account within 10 Business Days for the amount you think is in error and will notify you within 2 Business Days of the credit

If we ask you to put your complaint or question in writing and we do not receive it within 10 Business Days, we may not credit your Venmo account.

For errors involving new Venmo accounts or point-of-sale transactions, we may take up to 90 days to investigate your complaint or question. For new Venmo accounts, we may take up to 20 Business Days to credit your Venmo account for the amount you think is in error.

Qualifications & exceptions

• Provisional credit may be withheld if a requested written confirmation is not received within 10 Business Days.
• New accounts and point-of-sale transactions have longer timelines.

Charges & Financial Obligations · Company commitment

Results within 3 business days; errors credited in 1 day; provisional credits reversed only after 5 days' notice

PayPal tells you the results within 3 Business Days after finishing its investigation. If there was an error, it credits the full amount within 1 Business Day of deciding, or you keep any provisional credit. If it finds no error, it sends a written explanation and, after 5 Business Days' advance notice of the date and amount, removes any provisional credit. You may ask for copies of the documents it used in the investigation.

Supporting quotations

We will tell you the results within 3 Business Days after completing our investigation.

If we determine that there was an error, we will promptly credit the full amount of the error into your Venmo account within 1 Business Day of our determination.

If we decide that there was no error, we will send you a written explanation, and, if you received a provisional credit, after giving you 5 Business Days advance notice of the date and amount of the debit, we will remove it from your Venmo account.

You may ask for copies of the documents that we used in our investigation.

Charges & Financial Obligations · Company commitment

PayPal fixes processing errors in both directions, crediting shortfalls and debiting overpayments

PayPal will correct any processing error it discovers. If you or a Teen User received less than you were entitled to, it credits the difference; if you received more, it debits your account for the excess.

Supporting quotations

We will rectify any processing error that we discover. If the error results in:

then we will credit your Venmo account for the difference between what you should have received and what you actually received

then we will debit your Venmo account for the difference between what you actually received and what you should have received

Charges & Financial Obligations · Restriction or exception

Holds, reviews, normal merchant delays and your own typos are not processing errors

Processing errors do not include delays from holds or limitations, delays from payment or withdrawal reviews, delays described under the merchant purchase section for transactions that take time to complete, or your or a Teen User's own mistakes, such as mistyping an amount.

Supporting quotations

Processing errors are not:

Delays that result from us applying holds or limitations.

Delays based on a payment review or withdrawal review.

Delays described under How to buy something related to the time it may take for a purchase transaction to be completed in some situations.

Your or a Teen User’s errors in making a transaction (for example, mistyping an amount of money that you are sending).

Charges & Financial Obligations · Context

Remittance Transfers: personal Pay/Request payments of $15+ received outside the U.S.

You may be protected for certain errors when sending money abroad. A Remittance Transfer is a payment sent from a personal account used primarily for personal, family or household purposes, made for such purposes, using Pay/Request, of at least $15 (excluding fees, or the foreign-currency equivalent at the time), and received in an account outside the U.S. Payments made at a merchant website or location by choosing Venmo are not Remittance Transfers.

Supporting quotations

What is a Remittance Transfer?

You may be protected for certain errors when you send money outside of the U.S. using a Venmo account.

The payment is sent from a personal account that is used primarily for personal, family or household purposes,

The payment is made for personal, family or household purposes,

The payment is made using the Pay/Request feature through your Venmo account,

The payment amount equals or exceeds $15 U.S. dollars (excluding fees charged to you) or the foreign currency equivalent calculated using exchange rates in effect at the time of the transaction, and

The recipient received the payment in an account outside of the U.S.

Payments that you make at a merchant website or location by selecting Venmo as a payment option are not “Remittance Transfers.”

Charges & Financial Obligations · User right or choice

Remittance errors: overcharges, miscalculations, short or late delivery, with exceptions

A Remittance Transfer Error occurs if you paid more than the receipt total (unless the receipt was an estimate and the difference comes from actual rates, fees and taxes); Venmo made a computational or bookkeeping error; the receipt amount was not made available to the recipient (unless disclosed estimates explain it, or extraordinary circumstances beyond Venmo's control caused it); funds arrived later than the disclosed date or not at all (unless caused by unforeseeable extraordinary circumstances, fraud screening, OFAC or similar requirements, or your fraudulent intent); or you request documentation about the transfer, such as to determine whether an error occurred.

Supporting quotations

What qualifies as a Remittance Transfer Error?

A “Remittance Transfer Error” occurs if:

You paid an incorrect amount to send the Remittance Transfer.

Venmo made a computational or bookkeeping error, such as a miscalculation of the amount the recipient received.

The amount stated in the Remittance Transfer receipt was not made available to the recipient, unless:

(b) delays resulted from fraud screenings, or were caused by requirements of the Office of Foreign Assets Controls or similar requirements, or (c) you (or someone assisting you) made the transfer with fraudulent intent

You request documentation or information concerning the Remittance Transfer, such as information required to determine if a Remittance Transfer Error occurred.

Qualifications & exceptions

• Late-delivery errors exclude delays from fraud screening, OFAC-type requirements, unforeseeable extraordinary events, or sender fraud.

Charges & Financial Obligations · Restriction or exception

Not remittance errors: status checks, record requests, recipient changes, changes based on your own information

These are not Remittance Transfer Errors: status inquiries (except when funds were not available by the disclosed date); requests for tax or recordkeeping information; changes the recipient requests; and differences in the amount or currency received versus the disclosure when Venmo relied on information you provided.

Supporting quotations

What is not considered a Remittance Transfer Error?

The following are NOT considered Remittance Transfer Errors:

An inquiry about the status of a Remittance Transfer, except where the funds from the transfer were not made available to a designated recipient by the disclosed date of availability,

A request for information for tax or other recordkeeping purposes,

A change requested by the designated recipient, or

if we relied on information provided by you in making the disclosure

Charges & Financial Obligations · Procedure

Report remittance problems within 180 days of the promised availability date

For a remittance error or problem, call 855-812-4430, write to the Venmo Error Resolution Department, or chat in the app under Get Help. You must contact PayPal within 180 days of the date it promised funds would be available to the recipient, giving your name, address and phone; the problem and why; the recipient's name and, if known, phone or address; the dollar amount; and the confirmation code.

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What to do if you think there has been a Remittance Transfer Error or problem

If you think there has been a Remittance Transfer Error or problem with your Remittance Transfer:

Call Venmo Customer Service at 855-812-4430.

Write us at: PayPal, Attn: Venmo Error Resolution Department, P.O. Box 45950, Omaha, NE 68145-0950.

Log in to your Venmo app, go to Get Help, then Chat With Us.

You must contact us within 180 days of the date we promised to you that funds would be made available to the recipient.

Your name, address and telephone number,

The error or problem with the transfer, and why you believe it is an error or problem,

The name of the person receiving the funds, and if you know it, his or her telephone number or address,

The dollar amount of the transfer, and

The confirmation code or number of the transaction.

Charges & Financial Obligations · Company commitment

Remittance errors are decided within 90 days with results in three business days

PayPal will determine whether a remittance error occurred within 90 days after you contact it and correct any error promptly, and will tell you the results within three Business Days after finishing. If it finds no error, it sends a written explanation, and you may ask for copies of documents it used.

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We will determine whether an error occurred within 90 days after you contact us and we will correct any error promptly.

If we decide that there was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation.

Charges & Financial Obligations · Permission or license

You grant PayPal a lien and security interest in your Venmo money

To secure your obligations under the agreement, you grant PayPal a lien on and security interest in the money in your Venmo account and any other funds of yours it holds.

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Security interest

As security for the performance of your obligations under this user agreement, you grant to us a lien on, and security interest in and to, money in your Venmo account and any other funds held in our possession.

Charges & Financial Obligations · Permission or license

While you owe PayPal money it can take incoming payments, reverse your payments, and charge linked methods

PayPal may deduct amounts you owe, in whole or part, from money later sent to your account by you or a Teen User or sent to you or a Teen User. While you owe money, PayPal may reverse payments you or a Teen User sent, pursue collection (including charging your linked payment methods), and limit or otherwise act on your account under Restricted Activities and Holds.

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Amounts owed to us

We may deduct amounts owed to us, in whole or in part, from money that is sent to your Venmo account later, either by you or a Teen User or from payments sent to you or a Teen User.

reverse payments you or a Teen User has sent;

engage in collection or other efforts to recover such amounts from you, including, but not limited to, making attempts on your linked payment methods to cover the amounts; and

place a limitation or take other action on your Venmo account as outlined under Restricted Activities and Holds.

Charges & Financial Obligations · Permission or license

Debts in one Venmo account can be set off against your other accounts, including Teen Accounts

If you have more than one Venmo account, including Teen Accounts, and even if you hold them without authorization, PayPal may set off what you owe in one against money in or sent to the others. If you keep using your account while owing money, you authorize PayPal to add the amount owed to any debit or transaction sent from your account.

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we may set off amounts owed to us in one Venmo account against money in or money sent to your other Venmo account(s)

If you continue using your Venmo account when you have amounts owed to us, you authorize us to combine amounts owed to us with any debit or transaction sent from your Venmo account.

Charges & Financial Obligations · Permission or license

Past-due debts to PayPal, Xoom or Braintree can be taken from Venmo, and vice versa

If you or a Teen User have a past-due amount owed to PayPal or its affiliates, PayPal may debit your Venmo account or accounts at affiliates or other products to pay it, including amounts owed through PayPal, Xoom or Braintree. The agreement advises, in capitals, keeping enough funds in linked payment methods to cover past-due amounts to avoid overdraft or other bank fees.

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we may debit your Venmo account or accounts held at our affiliates or various products to pay any amounts that are past due

This includes accounts and amounts owed by using our various products such as PayPal, Xoom or Braintree.

IF YOU HAVE AMOUNTS PAST DUE, YOU SHOULD CONFIRM THAT LINKED PAYMENT METHODS CONTAIN FUNDS SUFFICIENT TO COVER ANY AMOUNTS PAST DUE.

Charges & Financial Obligations · User right or choice

You may cancel a payment for a full refund only until the recipient receives it

Except for payments processed as e-checks, you have the right to cancel a transaction for a full refund unless the recipient has already received it; because most Venmo payments arrive within seconds, you often cannot. For pending e-check payments, contact your financial institution to cancel. Check eligibility by selecting the transaction and choosing Cancel in the app, or by calling 855-812-4430.

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Except where the payment is processed as an e-check, you have the right to cancel a transaction for a full refund unless your designated recipient has already received the payment.

since most Venmo payments are received within seconds, you may not be able to cancel your payment for a full refund once the payment is made

For pending payments processed as e-check, contact your financial institution to cancel the payment.

Qualifications & exceptions

• Cancellation is unavailable once the recipient has received the payment; e-check payments are canceled through your bank.

Charges & Financial Obligations · Restriction or exception

Unlawful internet gambling transactions are prohibited

Restricted transactions as defined in Federal Reserve Regulation GG cannot be processed through your Venmo account or relationship with PayPal. These generally include credit, transfers, checks or drafts knowingly accepted by gambling businesses for unlawful internet gambling.

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Unlawful internet gambling notice

Restricted transactions as defined in Federal Reserve Regulation GG are prohibited from being processed through your Venmo account or your relationship with PayPal.

Restricted transactions generally include, but are not limited to, transactions in which credit, electronic fund transfers, checks, or drafts are knowingly accepted by gambling businesses in connection with unlawful Internet gambling.

Not stated here

• Regulation GG is external law and is not interpreted here.

Charges & Financial Obligations · Procedure

Pay or Request: unclaimed payments to non-users are canceled and refunded after 30 days

From your personal or business profile you can send or request money with Pay or Request. If you pay a phone number or email address not linked to a Venmo account, the recipient must open an account to claim it; if they do not claim it within 30 days of sending, the payment is canceled and the money, including any fees you were charged, is returned to you.

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Using your personal or business profile, you can send or request money using the “Pay or Request” feature in your Venmo account.

If they don’t claim the money sent within 30 days of the date it is sent, the payment will be cancelled and any money (including any fees you were charged) will be sent back to you.

Charges & Financial Obligations · Procedure

Accepting a charge request sends money; charity profiles cannot pay or request

Charge requests must be accepted before money moves, and accepting one sends money to the requester. Charity profiles may not send money or charge requests to Venmo users. Teen Users can send or request money with the compose payments feature, using the Teen Account.

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Charge requests must be accepted before money is sent. When you accept a charge request sent by another Venmo user, you will send them money.

Charity profiles may not send money or charge requests to Venmo users.

Teen Users may send money to or request money from a Venmo user using the compose payments feature, and the funds will be sent from or received into the Teen Account.

Charges & Financial Obligations · Procedure

Pay or Request uses your balance first, otherwise your chosen method, which becomes your default

If your balance is available (you are verified) and covers the whole payment, the full amount comes from your balance. Otherwise the entire amount is drawn from an eligible payment method you pick from a list; the balance and card are not combined. Choosing a method gives express consent to make it your default for future Pay or Request payments the balance cannot fully cover; it will be pre-selected, you can pick a different one, and picking a different one makes that the new default.

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the full transaction amount will be drawn from your Venmo balance

When your Venmo balance is unavailable or unable to cover the entire amount of such a payment, we will draw the entire amount from an eligible payment method of your choice.

When you choose a payment method, you are also providing your express consent to make that your default payment method for future payments made using the Pay or Request feature when your Venmo balance is unavailable or unable to cover the entire amount of the purchase.

but you will have the option to choose a different payment method

Charges & Financial Obligations · User right or choice

Scheduled Payments: free to set up, backup funding may cost fees, cancel by 11:59 PM PT the day before

You can schedule future single or recurring payments of the same amount. Your balance funds a scheduled payment only if it is available and covers the full amount at the scheduled time; otherwise the full amount goes on your designated backup method, never split. Creating a series is free, but backup-method funding may carry fees, disclosed when you authorize the series, and your bank or card issuer may add its own fees (such as overdraft or cash advance fees). You can cancel in the app settings or by contacting Venmo, and must do so before 11:59 PM PT the day before the payment. The agreement says that if you cancel in time and PayPal does not stop the payment, it will be liable for your losses or damages.

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You can make future-dated single or recurring payments of the same amount on a schedule that you establish using the “Scheduled Payments” feature.

If not, the full payment amount will be placed on the backup payment method you designate.

There is no fee to create a Scheduled Payments series, but funding a payment from your designated backup payment method may result in fees.

The amount of any fee we charge is disclosed at the time you authorize the Scheduled Payments series.

Please note that your bank account or card issuer may also charge fees for use (e.g., overdraft fees or cash advance fees, respectively).

You must cancel a Scheduled Payment prior to 11:59 PM PT the day before it is scheduled and if we do not do so, we will be liable for your losses or damages.

Qualifications & exceptions

• PayPal's liability depends on cancellation before 11:59 PM PT the day before the scheduled payment.

Not stated here

• Fee amounts are on the linked Fees page, which was not supplied.

Charges & Financial Obligations · Context

"Personal payments" are non-commercial transfers between users

Personal payments are money sent to other Venmo users through Pay and Request without any underlying donation or commercial transaction, meaning not for buying goods or services or any other commercial transaction. Teen Users may send or request personal payments from the Teen Account.

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Personal payments

You can send money to other Venmo users without making an underlying donation or commercial transaction (that is, the payment is not for the purchase of goods or services or for making any other commercial transaction) using the Pay and Request feature in your Venmo account (known as “personal payments”).

Charges & Financial Obligations · Company practice

Bank-funded personal payments may be sent as e-checks taking 3-5 business days

When you send a personal payment funded by a linked bank account, Venmo may at its discretion process it as an e-check, which the recipient does not receive until the bank processes it, usually 3-5 Business Days.

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When you send a personal payment funded by a linked bank account, Venmo may, at its discretion, choose to process the payment as an e-check.

This process usually takes 3-5 Business Days.

Charges & Financial Obligations · Restriction or exception

Goods-and-services payments must be marked or go to business profiles; no recurring billing

Payments for goods or services through Pay and Request must be marked as for goods and services or be sent to business profiles. You may not use Pay and Request for regularly recurring goods-and-services payments, such as monthly or routine billing. Teen Users may pay for goods or services but Teen Accounts cannot request or receive goods-and-services payments.

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Payments for goods and services

Payments for the sale of goods or services made using the Pay and Request feature in your Venmo account must either be identified as for goods and services or sent to business profiles.

You may not send regularly recurring payments for goods and services using the Pay and Request feature in your Venmo account (for example, every month or otherwise on a routine billing cycle).

Teen Users may use the Pay and Request feature to make payments for goods or services; however, Teen Accounts cannot be used to request or receive payments for goods and services.

Charges & Financial Obligations · Company practice

Marked goods-and-services payments may get Purchase Protection; sellers can have payments reversed

Certain Qualifying Payments to a business profile or marked as for goods and services are eligible for the Venmo Purchase Protection Program. Sellers must keep transaction documentation, which PayPal may request to investigate claims. If a seller does not provide adequate documentation, or PayPal decides in its sole discretion that a claim qualifies, PayPal may refund the buyer by reversing the payment from the seller's account, as the later Refunds for Transactions subsection explains (sellers then owe the full amount plus fees).

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Certain Qualifying Payments made to a business profile or that are marked as for goods and services are eligible for the Venmo Purchase Protection Program.

Sellers must keep appropriate transaction documentation and we may request such information to investigate claims made under the Venmo Purchase Protection Program.

we may initiate a refund to the buyer by reversing the payment from the seller’s account

Qualifications & exceptions

• Only certain Qualifying Payments are eligible; eligibility is decided in PayPal's sole discretion.