Account & Service Control · User right or choice
WHOOP says a member can opt in to send a WHOOP Coach conversation to support
WHOOP says that when WHOOP Coach suggests connecting to Membership Services, the member can opt in and have their support request filed automatically with the support team. In that case the support team will only have access to that specific WHOOP Coach conversation to help the member.
Supporting quotations
In a scenario where WHOOP Coach suggests connecting to Membership Services, the member can opt-in and have their support request automatically filed with our support team. In this case, our support team will only have access to that specific WHOOP Coach conversation to provide the member with the best support.
Qualifications & exceptions
- The handoff applies only where WHOOP Coach suggests connecting to Membership Services and the member opts in.
- Support access is described as limited to that specific WHOOP Coach conversation.
Not stated here
- The page does not say whether the support team can see other account data while handling the request, or how long the conversation is kept by support.
Cross-references
- narrows (model-proposed): WHOOP says employees access member personal data only when required to provide services and support — narrows: When a member opts in to a support handoff from WHOOP Coach, support access is described as limited to that specific conversation.