Account & Service Control · Restriction or exception
The Customer configures sharing and permissions and answers for all actions of its Users and admins
Where it is configurable, the Customer configures and administers the collaboration features, including permissions, sharing settings and user access. The Customer also remains responsible for all actions of its Users and administrators within Wire Drive. The schedule adds that administrative control and permission management depend on what the applicable version of Wire Drive offers at the relevant time.
Supporting quotations
Where configurable, Customer is responsible for configuring and administering Collaboration Features (including permissions, sharing settings, and user access) and remains responsible for all actions of its Users and administrators within Wire Drive.
Administrative control and permission management functionality is subject to the capabilities available within the applicable version of Wire Drive at the relevant time.
Qualifications & exceptions
Applies "where configurable".
Available admin and permission controls are limited to what the applicable version of Wire Drive offers at the relevant time.
Not stated here
The text does not list which controls exist in which version of Wire Drive.
Account & Service Control · Company commitment
Wire may cap storage and gives at least 14 days' written notice before restricting an over-limit Customer
Wire may apply reasonable technical storage limits per team, tenant or user in line with the subscription plan or service configuration, and Drive is subject to the storage and usage limits in the applicable plan or Order Form. If the Customer's usage materially exceeds the agreed storage allocation, Wire will give written notice and a reasonable opportunity of not less than 14 days to reduce usage or upgrade before applying technical restrictions. The exception is where immediate restriction is necessary to protect the security or integrity of the service; then Wire will notify the Customer as soon as reasonably practicable. Storage consumption metrics may not be visible to the Customer during certain stages of service rollout.
Supporting quotations
Wire may apply reasonable technical storage limits per team, tenant, or user in accordance with the applicable subscription plan or service configuration.
Storage consumption metrics may not be visible to Customer during certain stages of service rollout.
Where Customer usage materially exceeds the agreed storage allocation, Wire will provide written notice and a reasonable opportunity of not less than fourteen (14) days to reduce usage or upgrade the applicable subscription before applying technical restrictions, except where immediate restriction is necessary to protect the security or integrity of the Service, in which case Wire will notify Customer as soon as reasonably practicable.
Wire Drive is subject to the storage and usage limits specified in the applicable subscription plan or Order Form.
Qualifications & exceptions
The 14-day notice applies where usage "materially exceeds" the agreed allocation.
No advance notice is promised where immediate restriction is necessary to protect the security or integrity of the service; notice then follows as soon as reasonably practicable.
Usage metrics may be hidden from the Customer during certain rollout stages.
Not stated here
The text does not say what the technical restrictions are or what happens to stored content once a restriction applies.
The agreed storage allocation is set in the plan or Order Form, not in this document.
Account & Service Control · Restriction or exception
Downgrading to a plan without Drive turns off uploads and new sharing right away
If the Customer downgrades to a plan that does not include Wire Drive, uploads and new sharing are disabled. External sharing links, where enabled, may be deactivated. Where technically available, Wire may also restrict Drive Content to read-only access.
Supporting quotations
Upon downgrade to a plan not including Wire Drive:
uploads and new sharing are disabled;
external sharing links, where enabled, may be deactivated; and
where technically available, Wire may restrict Drive Content to read-only access.
Qualifications & exceptions
Disabling uploads and new sharing is stated flatly; deactivating external links and read-only restriction are "may" powers.
The read-only restriction applies "where technically available".
Not stated here
The text does not say when Wire chooses to deactivate links or impose read-only access, or whether the Customer is told.
Cross-references
contrast (model-proposed): After a downgrade the Customer has up to 30 days to export, then content is deleted from active systems — contrast: Section 4.1 lets Wire restrict Drive Content to read-only access where technically available on downgrade, while section 4.2 says the Customer retains full access to existing Drive Content for up to 30 days to export. The schedule does not say how the two fit together.
Account & Service Control · Company practice
If an administrator deletes a team, all its data is permanently and irreversibly deleted
Where a Customer administrator deletes a team through the service interface, that action results in the permanent and irreversible deletion of all associated data within the service environment.
Supporting quotations
Where a Customer administrator deletes a team through the Service interface, such action will result in the permanent and irreversible deletion of all associated data within the Service environment.
Qualifications & exceptions
The deletion covers data "within the Service environment"; section 5.3 separately says deleted content may persist briefly in encrypted backups.
Not stated here
"All associated data" is not broken down in this section.
Account & Service Control · User right or choice
The Customer can request or self-serve an export of Drive Content in a machine-readable format
During the Subscription Term and any applicable grace period, the Customer may ask for an export of Drive Content or use available self-service export. Exports come in standard machine-readable formats supported by the service and include the underlying Drive Content plus the system identifiers needed to rebuild the folder hierarchy. Because Drive Content means files and their metadata and excludes messages and call data, this export clause is about Drive files, not messaging history. After the Agreement ends, section 5.2 gives a reasonable-efforts export window instead.
Supporting quotations
During the Subscription Term and any applicable grace period, Customer may request export of Drive Content or use available self-service export functionality.
Exports shall be provided in standard machine-readable formats supported by the Service.
Exports provided through Wire Drive include the underlying Drive Content and associated system identifiers necessary to reconstruct the content hierarchy.
“Drive Content” means file assets and associated metadata that are uploaded to, stored in, and processed within the Wire Drive storage and collaboration functionality.
Qualifications & exceptions
Timing is limited to the Subscription Term and any applicable grace period.
Self-service export is available only where the service offers it.
Formats are those "supported by the Service".
Not stated here
The text does not state a response time for export requests or any fee.
Account & Service Control · Restriction or exception
Bulk exports may be limited to administrators, and Wire may apply technical limits
Bulk or tenant-level export functionality may be restricted to authorized Customer administrators. Wire may also apply reasonable technical limitations necessary to maintain service integrity and security.
Supporting quotations
Bulk or tenant-level export functionality may be restricted to authorized Customer administrators.
Wire may apply reasonable technical limitations necessary to maintain service integrity and security.
Qualifications & exceptions
"May be restricted": the restriction is permitted, not stated as always applied.
Technical limitations must be reasonable and necessary for service integrity and security.
Not stated here
The text does not describe what the technical limitations are.
Wire may discontinue Wire Drive as a standalone feature or service on prior written notice
Wire reserves the right to discontinue Wire Drive as a standalone feature or service on prior written notice.
Supporting quotations
Wire reserves the right to discontinue Wire Drive as a standalone feature or service on prior written notice.
Qualifications & exceptions
The right is to discontinue Drive "as a standalone feature or service"; notice must be written and prior.
Not stated here
The length of notice is not stated.
The text does not say whether Drive could continue in another form after being discontinued as a standalone feature, or what happens to Drive Content and any fees.
Account & Service Control · Permission or license
Wire may suspend access or remove content that breaks the use rules, and end access for material or repeated breach
Wire reserves the right to suspend access to or remove Drive Content that violates the acceptable use section. It may also suspend or terminate the Customer's access to Wire Drive in the event of material or repeated breach, in accordance with the Agreement.
Supporting quotations
Wire reserves the right to suspend access to or remove Drive Content that violates this Section, and to suspend or terminate Customer's access to Wire Drive in the event of material or repeated breach, in accordance with the Agreement.
Qualifications & exceptions
Suspending or ending the Customer's access to Drive is tied to "material or repeated breach" and to the Agreement's procedures.
Removing violating Drive Content is not tied to a breach threshold in this sentence.
Not stated here
Notice, cure periods and appeal rights are not stated; the Agreement may set them but is not part of this document.