Legal Rights & Agreement Rules · Context
This page is a schedule to Wire's customer agreement, not a stand-alone contract
The Wire Drive Service Terms are a schedule (the "Drive Schedule") that forms part of, and is subject to, the agreement governing the Customer's use of Wire's services. That agreement can be a master services agreement, an order form, online terms or a similar binding instrument. Capitalised terms the schedule does not define take their meaning from that agreement. If the two conflict, the Drive Schedule wins only on its own subject matter, Wire Drive. The page is marked "Updated: May, 2026".
Supporting quotations
Updated: May, 2026
forms part of and is subject to the agreement governing the Customer’s use of Wire’s services, whether a master services agreement, order form, online terms, or similar binding instrument (the “Agreement”)
In the event of conflict, this Drive Schedule prevails solely with respect to the subject matter of this Drive Schedule.
Qualifications & exceptions
- The Drive Schedule prevails over the governing agreement only on the subject matter of the Drive Schedule.
- The governing agreement may take several forms: a master services agreement, an order form, online terms or a similar binding instrument.
Not stated here
- The governing agreement is not part of this document, so its definitions and terms are not known from this source.
- The text speaks of a "Customer" and its "Customer Users"; this document does not itself describe individual personal accounts.
- The only date given is "Updated: May, 2026"; no effective date is stated.
Legal Rights & Agreement Rules · Restriction or exception
The Customer alone decides if Drive fits, meets retention law, keeps backups and sets admin controls
The Customer remains solely responsible for deciding whether Wire Drive is appropriate for its intended use, for complying with applicable statutory retention obligations, for keeping its own independent backups of critical data, and for configuring administrative controls appropriately. This sits alongside Wire's statement that Drive is not designed as a backup or retention system.
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Customer remains solely responsible for:
determining the appropriateness of Wire Drive for its intended use;
compliance with applicable statutory retention obligations;
maintaining independent backups of critical data; and
configuring administrative controls appropriately.
Qualifications & exceptions
- The word used is "solely": the schedule places these four items on the Customer.
Not stated here
- The text does not say what "appropriately" means for administrative controls.
Legal Rights & Agreement Rules · Restriction or exception
Wire does not promise collaboration will be free of delays, sync conflicts or version mismatches
Wire does not guarantee that the collaboration features will be free of delays, synchronization conflicts or version discrepancies that come with collaborative environments. Where it is available, the Customer remains responsible for setting access permissions and sharing settings appropriately.
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Wire does not guarantee that Collaboration Features will be free from delays, synchronization conflicts, or version discrepancies inherent in collaborative environments.
Where available, Customer remains responsible for configuring access permissions and sharing settings appropriately.
Qualifications & exceptions
- The disclaimer concerns delays, synchronization conflicts and version discrepancies "inherent in collaborative environments".
- The Customer's responsibility for permissions and sharing settings applies "where available".
Not stated here
- The text does not say what remedy, if any, applies when such problems occur.
Legal Rights & Agreement Rules · Restriction or exception
The Customer is solely responsible for what it uploads, stores or shares and must keep that use lawful
The Customer is solely responsible for the Drive Content it uploads, stores or shares using Wire Drive, and must make sure that use complies with all applicable laws and the Agreement. The schedule says this in section 8.1 and again in section 12. Drive Content is defined as files and their metadata and leaves out messages and call data, so the clause is about Drive files rather than messaging.
Supporting quotations
Customer is solely responsible for Drive Content uploaded, stored, or shared using Wire Drive.
Customer is solely responsible for all Drive Content uploaded, stored, or shared using Wire Drive and must ensure that such use complies with all applicable laws and the Agreement.
“Drive Content” means file assets and associated metadata that are uploaded to, stored in, and processed within the Wire Drive storage and collaboration functionality.
Qualifications & exceptions
- The responsibility is stated as "solely" the Customer's.
Not stated here
- The Agreement's rules that the Customer must comply with are not part of this document.
Legal Rights & Agreement Rules · Context
Any service level commitments for Wire Drive come only from the SLA or the Order Form
Any service level commitments that apply to Wire Drive are set out exclusively in the applicable Service Level Agreement and/or the Order Form. This schedule itself gives no uptime or response commitments.
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Any service level commitments applicable to Wire Drive are set out exclusively in the applicable Service Level Agreement (“SLA”) and/or Order Form.
Qualifications & exceptions
- "Exclusively": service levels are not found in other parts of the schedule.
Not stated here
- The SLA and Order Form are not part of this document, so any commitments in them are unknown.
Legal Rights & Agreement Rules · Restriction or exception
The liability limits and exclusions in the Agreement apply fully to Wire Drive
The limitations of liability and exclusions in the governing Agreement apply fully to Wire Drive. This schedule sets no liability terms of its own.
Supporting quotations
The limitations of liability and exclusions set forth in the Agreement apply fully to Wire Drive.
Qualifications & exceptions
- Stated as applying "fully" to Wire Drive.
Not stated here
- The Agreement's limitations of liability and exclusions are not part of this document, so amounts and carve-outs are unknown.
Legal Rights & Agreement Rules · Permission or license
Wire may update this Drive Schedule from time to time, and this clause states no notice period
Wire reserves the right to update or modify this Drive Schedule from time to time. This clause gives no notice period and no consent step. Narrower changes elsewhere in the schedule come with stated notice periods, such as 30 days for version limits and 60 days for pricing.
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Wire reserves the right to update or modify this Drive Schedule from time to time.
Qualifications & exceptions
- The right is stated broadly ("from time to time") and is not tied to a notice period in this clause.
Not stated here
- The Agreement may set rules for amending schedules; it is not part of this document.
Legal Rights & Agreement Rules · Restriction or exception
The Customer may not use Drive for unlawful, malicious or rights-infringing content or to bypass its security
The Customer may not use Wire Drive to upload, store, transmit or share content that is unlawful, infringing, defamatory or fraudulent; contains malware, viruses or other malicious code; circumvents or tries to circumvent Wire's access controls, security measures or encryption mechanisms; or violates any third party's intellectual property or privacy rights.
Supporting quotations
Customer shall not use Wire Drive to upload, store, transmit, or share content that:
is unlawful, infringing, defamatory, or fraudulent;
contains malware, viruses, or other malicious code;
circumvents or attempts to circumvent Wire's access controls, security measures, or encryption mechanisms; or
violates any third party's intellectual property or privacy rights.
Qualifications & exceptions
- The ban covers four categories of content, listed with "or"; meeting any one is enough.
- The bar on circumventing security measures reaches attempts, not only successes.
Not stated here
- The text does not define "defamatory", "infringing" or "fraudulent".