Mobile Terms of Service

BetterHelp · agreement dated September 30, 2026 · Official agreement

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5 of 10 cards in Account & Service Control

Account & Service Control · User right or choice

You can make purchases without signing up for SMS

Joining the SMS program is completely voluntary. BetterHelp says SMS consent is not a condition of any purchase with it.

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Supporting quotations

You understand that you do not have to sign up for this SMS service in order to make any purchases, and your consent is not a condition of any purchase with BetterHelp. Your participation in this program is completely voluntary.

Cross-references

Account & Service Control · Procedure

Text STOP to cancel SMS at any time

Text STOP to the short code to cancel the SMS service at any time. BetterHelp will send an SMS confirming that you have unsubscribed and says you will receive no further SMS messages after that. You can rejoin by signing up again as you did initially.

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Supporting quotations

You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

Qualifications & exceptions

  • A confirmation SMS is sent before messages stop.
  • Signing up again restarts messages.

Not stated here

  • This document does not specify the short code number.

Cross-references

Account & Service Control · Procedure

Reply HELP or email for messaging assistance

If you have problems with the messaging program, reply HELP or contact contact@betterhelp.com directly for assistance.

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Supporting quotations

If you are experiencing issues with the messaging program you can reply with the keyword HELP for assistance, or you can get help directly at contact@betterhelp.com.

Qualifications & exceptions

  • These assistance routes concern the messaging program.

Account & Service Control · Company practice

Text frequency may depend on your interactions and services

The number of messages may vary according to your interactions with BetterHelp and the services you use; the program does not promise a fixed message frequency.

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Supporting quotations

Message frequency may vary based on your interactions with us and the services you use.
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