Mobile Terms of Service

BetterHelp · agreement dated September 30, 2026 · Official agreement

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4 of 10 cards in Legal Rights & Agreement Rules

Legal Rights & Agreement Rules · Restriction or exception

Carriers disclaim liability for delayed or undelivered texts

The terms say that wireless providers supporting the SMS service, also described as carriers, are not liable for delayed or undelivered messages.

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Supporting quotations

The wireless providers supported by the SMS service are not liable for delayed or undelivered messages.
Carriers are not liable for delayed or undelivered messages.

Legal Rights & Agreement Rules · Restriction or exception

BetterHelp limits liability for SMS delivery, errors and reliance

To the extent applicable law permits, you agree that BetterHelp will not be liable for failed, delayed or misdirected delivery of information through the SMS service, errors in that information, or action you take or do not take in reliance on the information or SMS service.

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Supporting quotations

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the SMS service, any errors in such information, and/or any action you may or may not take in reliance on the information or SMS service.

Qualifications & exceptions

  • The limitation applies only to the extent permitted by applicable law.

Legal Rights & Agreement Rules · Context

Privacy questions are directed to a separate Privacy Policy

The SMS terms direct you to BetterHelp’s linked Privacy Policy for privacy questions. This statement does not itself describe how SMS information is collected, used or shared.

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Supporting quotations

If you have any questions regarding privacy, please read our
Privacy Policy

Not stated here

  • The linked Privacy Policy text is not supplied here; this card cannot describe its collection, use or sharing rules.

Legal Rights & Agreement Rules · Context

Separate Terms and Conditions govern platform access and use

Access to and use of BetterHelp’s online platform, through which mental health counseling may be provided, is governed by its linked Terms and Conditions. This SMS agreement does not supply those platform terms.

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Supporting quotations

Access to and use of BetterHelp’s online platform through which mental health counseling may be provided is governed by our
Terms and Conditions

Qualifications & exceptions

  • The referenced terms apply to access to and use of the online counseling platform.

Not stated here

  • The linked Terms and Conditions text is not supplied here; this card cannot describe its substantive platform rules.