16 of 107 cards in Charges & Financial Obligations
Charges & Financial Obligations · Context
Subscription Service definition; full Terms apply alongside subscription rules
CNN Services offering access to certain Content and features through paid plans such as CNN All Access or CNN Basic are a 'Subscription Service'. The Section 6 Subscription Terms govern the user's use of and access to each Subscription Service; other parts of the Terms of Use still apply to using a Subscription Service or Subscription, unless another provision says otherwise.
Details
Who
Subscribers to paid CNN plans such as CNN All Access or CNN Basic
What it covers
Subscription Services: paid-plan content and features
Supporting quotations
Subscription Terms
CNN Services that offer access to certain Content and features through paid subscription plans such as CNN All Access or CNN Basic are referred to herein as a “Subscription Service”.
The terms set forth in this Section (“Subscription Terms”) govern your use of and access to each Subscription Service.
In addition to these Subscription Terms, all other provisions of these Terms of Use apply to your access to and use of a Subscription Service and your Subscription, unless expressly stated otherwise.
Qualifications & exceptions
'Unless expressly stated otherwise' leaves only named overrides standing.
Not stated here
The card names plan pages such as CNN All Access and CNN Basic; any linked plan page's text is not supplied in this saved source, so the card cannot say what those pages add beyond the names.
Charges & Financial Obligations · Restriction or exception
Subscription eligibility: account, active plan, valid payment method; U.S. residence
Access to a Subscription Service requires an Account plus an active subscription plan ('Subscription') on a valid payment method ('Payment Method'). To subscribe to a Subscription Service in the United States, the user must reside within one of the 50 states, the District of Columbia, or certain U.S. territories or possessions (the 'U.S. Subscription Service Area').
Details
Who
Prospective subscribers in the U.S. Subscription Service Area
Where
One of the 50 U.S. states, the District of Columbia, or certain U.S. territories or possessions
Condition
Account + active subscription plan + valid payment method
Supporting quotations
To access a Subscription Service, you must have an Account, and you must have an active subscription plan (a “Subscription”) with a valid payment method (a “Payment Method”).
To subscribe to a Subscription Service in the United States of America, you must reside within one of the fifty (50) states of the United States of America (“U.S.”), the District of Columbia or certain U.S. territories or possessions (the “U.S. Subscription Service Area”).
Qualifications & exceptions
The requirements are cumulative: account + active paid plan + valid payment method.
A residence requirement exists for subscribing within the U.S.; it names the 50 states, DC, and certain territories/possessions.
Not stated here
Which territories or possessions count is not defined in the source.
Charges & Financial Obligations · Procedure
Two purchase channels: directly from CNN or authorized third-party providers
A Subscription may be purchased either directly through CNN or through an authorized third party such as an app store or internet, mobile or TV provider (a 'Third Party Provider'). Whoever processes the purchase is the 'Subscription Provider' — CNN when bought directly, the Third Party Provider otherwise.
Details
Who
The purchaser; CNN or an authorized Third Party Provider acting as Subscription Provider
What it does
Purchase the Subscription through one of the two named channels
Supporting quotations
You may purchase your Subscription either (i) directly through CNN or (ii) through a third party (e.g., an app store or your internet, mobile or TV provider) that has been authorized to provide Subscriptions to the CNN Services (each, a “Third Party Provider”).
The term “Subscription Provider” refers to CNN or the applicable Third Party Provider, depending on whether you purchase your Subscription directly from CNN or from a Third Party Provider.
Qualifications & exceptions
The third-party channel is only for providers CNN has authorized to provide Subscriptions.
Charges & Financial Obligations · Company practice
Direct purchases: automatic renewal and recurring charges until cancellation
For Subscriptions bought directly through CNN: after the original Subscription ends, it automatically renews at the then-current rates unless the user cancels before the renewal, and renewal charges are applied to the Payment Method associated with the user's Account. By providing CNN a Payment Method, the user acknowledges and agrees that CNN or CNN's third-party payment processor (the 'Payment Service') is authorized to periodically charge the Subscription Fee — the subscription fee together with any applicable taxes and service fees — to that Payment Method on a recurring basis until cancellation. CNN and/or the Payment Service may verify the Payment Method by processing an authorization hold. Depending on the payment method, the issuer may charge certain taxes and fees (per transaction or related to processing); the user is solely responsible for such issuer charges.
Details
Who
CNN or its Payment Service; the direct subscriber
What it does
Recurring charging of the Subscription Fee incl. taxes and service fees until cancellation
Condition
Automatically renews unless cancelled before renewal
Supporting quotations
After your original Subscription ends, it will automatically renew at the then-current rates unless you cancel before the renewal. Renewal charges will be applied to the Payment Method associated with your Account.
By providing CNN with a Payment Method, you expressly acknowledge and agree that CNN or the Payment Service is authorized to periodically charge the applicable Subscription fee together with any applicable taxes and service fees (collectively, the “Subscription Fee”) to the Payment Method associated with your Account on a recurring basis until you cancel your Subscription.
CNN and/or the Payment Service will attempt to verify the Payment Method you provide, and may do this by processing an authorization hold, which is a standard practice.
You will be solely responsible for any such taxes and charges that may apply.
Qualifications & exceptions
Automatic renewal is the default; timely cancellation before renewal is the only stated opt-out.
The charge authorization survives until the user actually cancels.
Issuer-charged fees (per transaction or processing) fall on the user.
Provider purchases: provider processes payment and its terms rule conflicts
When the Subscription is bought through a Third Party Provider, that provider processes the Payment Method and gives the user details on signing in or creating the Account, possibly requiring the user to leave the provider's platform to confirm information with CNN. Payment questions under that channel go to the provider, and the user is directed to review the provider's own terms ('Third Party Provider Terms'). The provider 'will usually be responsible for payment, billing and cancellation rights', and on any inconsistency between those payments/billing/cancellation provisions and these Terms of Use, the provider's terms control.
Details
Who
The subscriber via a Third Party Provider; that provider
Condition
Inconsistency between provider terms and these Terms on payment, billing or cancellation
Supporting quotations
If you purchase a Subscription through a Third Party Provider, the Third Party Provider will process your Payment Method and give you further details on how to sign in or create your Account, which may require you to leave the Third Party Provider platform to confirm your information with us.
Please review your Third Party Provider’s terms of use and user agreements (“Third Party Provider Terms”).
If you access the CNN Services or purchase a Subscription through a Third Party Provider, the Third Party Provider will usually be responsible for payment, billing and cancellation rights, so in the event of any inconsistency between the payment, billing and cancellation provisions in the Third Party Provider Terms and these Terms of Use, the provisions in the relevant Third Party Provider Terms will apply.
Qualifications & exceptions
The provider-terms preference is limited to payment, billing and cancellation matters.
'Will usually be responsible' hedges the general principle.
Not stated here
The full contents of the provider's terms are outside this source.
Charges & Financial Obligations · Company practice
Plans and pricing may change without notice; switching subject to provider terms
Subscription plans, pricing and offers may vary by Subscription Provider and may change over time without notice, except as applicable law may require. Each plan may offer different availability, functionality, features, device compatibility, conditions or limitations, which are disclosed during sign-up or in other materials on the Services. Where the provider offers it, the user may be able to switch plans; additional switching terms — charges and billing-date changes — come from the provider.
Details
Who
Subscription Providers; subscribers considering a plan switch
What it does
Vary plans/pricing/offers and change them over time without notice (law permitting); provide switching terms
Supporting quotations
The plans, pricing and offers for Subscriptions may vary by Subscription Provider and may change over time without notice (except as may be required by applicable law).
Subject to availability with your Subscription Provider, you may be able to change your Subscription from one plan to another. Additional terms applicable to the switching of a Subscription plan (such as the applicable charges and changes to billing dates) will be provided by your Subscription Provider.
Qualifications & exceptions
Price changes may occur without notice; the only carve-out is where applicable law requires otherwise.
Switching availability depends on the provider, and switching terms like billing dates come from the provider too.
Charges & Financial Obligations · Company practice
Free trials and promotional offers: provider-determined limits, once per offer
Subscription Providers may make certain plans available on a free trial, discounted, promotional or bundled basis ('Promotional Offer', free trial 'Trial Subscription'). The trial/promotional period, eligibility, pricing and other terms are disclosed when the offer is presented and determined by the applicable provider in its sole discretion. Unless stated otherwise, Trial Subscriptions and Promotional Offers are limited to new subscribers or customers, cannot be combined, and can be used only once. A valid Payment Method is required to access a Subscription Service during any free trial or promotional period, although the Payment Method is not charged during a free trial period.
Details
Who
Subscription Providers offering trials/promotions; new or existing customers per offer terms
Condition
Trial/promotional access requires a valid payment method on file
Supporting quotations
From time to time, Subscription Providers may make certain Subscription plans available on a free trial, discounted, promotional or bundled basis (each, a “Promotional Offer,” and a free trial, a “Trial Subscription”). The applicable free trial or promotional period, eligibility requirements, pricing, and other terms will be disclosed when the offer is presented and determined by the applicable Subscription Provider in its sole discretion.
Unless otherwise stated, Trial Subscriptions and Promotional Offers are limited to new subscribers or customers, may not be combined, and may be used only once.
You must provide a valid Payment Method to access a Subscription Service during any free trial or promotional period, although your Payment Method will not be charged during a free trial period.
Qualifications & exceptions
Term lengths, eligibility and pricing are provider-determined and disclosed at offer time, not fixed in these Terms.
Default standalone rule: one use, new customers only, no combining — unless the offer states otherwise.
Charges & Financial Obligations · Company practice
Trial/promo conversion to paid auto-renewal if not timely cancelled; no end reminder
Unless the user timely cancels before the end of the free trial or promotional period, the Subscription converts to (for a Trial Subscription) or continues as (for a Promotional Offer) a paid subscription at the then-current rate, the Subscription Fee is charged to the Payment Method, and the Subscription automatically renews on a recurring basis unless and until duly cancelled. The user will not be notified that a free trial or promotional period is about to end unless required by applicable law. Registering multiple times for the same Trial Subscription or Promotional Offer using multiple names, addresses, email addresses or other means violates the Terms and may result in termination of the Subscription. Converted or continued subscriptions then follow the same auto-renewing cycle described in Section 6(B)(i) for direct purchases.
Details
Who
Trial/promotional subscribers; CNN or the provider charging after conversion
Condition
No timely cancellation before the offer period ends triggers conversion/continuation
Exception
Timely cancellation before the period's end prevents conversion
Supporting quotations
UNLESS YOU TIMELY CANCEL BEFORE THE END OF THE APPLICABLE FREE TRIAL OR PROMOTIONAL PERIOD, YOUR SUBSCRIPTION WILL CONVERT TO (IN THE CASE OF A TRIAL SUBSCRIPTON), OR CONTINUE AS (IN THE CASE OF A PROMOTIONAL OFFER), A PAID SUBSCRIPTION AT THE APPLICABLE THEN-CURRENT RATE, THE SUBSCRIPTION FEE WILL BE CHARGED TO YOUR PAYMENT METHOD, AND YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW ON A RECURRING BASIS UNLESS AND UNTIL YOU DULY CANCEL.
You will not be notified that a free trial or promotional period is about to end unless required by applicable law.
You agree not to register multiple times for the same Trial Subscription or Promotional Offer using multiple names, addresses, email addresses or other means; doing so violates these Terms of Use and may result in termination of your Subscription.
After your original Subscription ends, it will automatically renew at the then-current rates unless you cancel before the renewal.
Qualifications & exceptions
No reminder of the approaching trial/promo end is promised; only applicable law could require one.
Multiple registrations for the same offer are a Terms violation with a possible termination consequence.
The conversion rule rests on the same automatic-renewal mechanism as direct purchases (Section 6(B)(i)).
The user is responsible for all Subscription charges and remains responsible for any uncollected amounts. If a payment becomes due and the Payment Method does not cover it or is not valid, CNN may suspend access until the user updates the Payment Method and pays amounts due; if the method expires and the user neither updates it nor duly cancels before automatic renewal, the user authorizes CNN and/or the Payment Service to keep billing; a declined method may be charged multiple times. If a debit card is accepted as a Payment Method and the user provides one, the issuer may impose its own fee per decline — a dispute over that fee is addressed with the issuer. For provider-bought subscriptions, the provider may act under its own terms, and the provider may pursue unpaid amounts, or allow the Payment Service or a third party to do so. Except as provided in Section 13 (Dispute Resolution), the user remains liable for related costs and expenses, including bank overdraft, processing, collection agency, reasonable attorneys' fees and arbitration fees. Related provider rights under Section 6(F) let any Subscription Provider suspend or terminate a Subscription immediately, for any reason or none, including over inaccurate account or payment details.
Details
Who
The subscriber; CNN; the Payment Service; the issuing bank; third-party pursuers
What it does
Suspend access, continue billing expired methods, retry declined charges, pursue unpaid amounts or related costs
Exception
Section 13 (Dispute Resolution) carves out part of the cost liability
Supporting quotations
(E) Payment and Billing
You are responsible for all Subscription charges and you will remain responsible for any uncollected amounts.
If your Payment Method does not cover the Subscription Fee or a valid Payment Method is not available when a payment becomes due, CNN may suspend access until you update your Payment Method and pay amounts due.
If your Payment Method is declined, CNN or the Payment Service may attempt to charge the Payment Method multiple times.
Except as provided in Section 13 (Dispute Resolution), you remain liable for related costs and expenses, including bank overdraft, processing, collection agency, reasonable attorneys’ and arbitration fees.
The term “Subscription Provider” refers to CNN or the applicable Third Party Provider, depending on whether you purchase your Subscription directly from CNN or from a Third Party Provider.
Any Subscription Provider may suspend or terminate your Subscription immediately for any reason or for no reason whatsoever, including if it is reasonably determined that you have provided inaccurate Account or payment details or you are otherwise in violation of these Terms of Use.
Qualifications & exceptions
Re-billing after expiry is framed as the user's authorization; CNN names no advance notice duty for it.
Issuer-decline fees are the user's to contest with the issuer, not CNN's.
The costs/expenses liability is expressly subject to the carve-out '(except as provided in Section 13)'.
The unpaid/suspension rule applies across both direct and provider purchases; provider-bought subscriptions may follow the provider's own terms.
Not stated here
The exact allocation of fees between CNN, the Payment Service and issuers is set by the payment method's issuer terms, which are outside this source.
Charges & Financial Obligations · Company practice
Subscription Fee may change at any time; continuation after notice accepts it
CNN may change the amount of the Subscription Fee for any plan at any time and will communicate price changes in accordance with applicable law. The user's continuation of the Subscription after such notice has been delivered constitutes acceptance of the price change.
Details
Who
CNN; subscribers on any Subscription plan
When
Fee changes may occur at any time; acceptance follows notice delivery plus continued subscription
Supporting quotations
CNN may change the amount of your Subscription Fee for any Subscription plan at any time and will communicate price changes to you in accordance with applicable law. Your continuation of your Subscription after such notice has been delivered to you will constitute your acceptance of such price changes.
Qualifications & exceptions
The communication standard is 'in accordance with applicable law', not a fixed notice period.
Acceptance is by continuation after delivery of the notice.
Charges & Financial Obligations · Restriction or exception
Fees non-refundable; access through paid period after cancellation
Unless applicable law requires otherwise, Subscription Fees are non-refundable, and CNN provides no refunds, credit or prorated billing for cancelled subscriptions. A Subscription cancelled before the end of the then-current billing period continues to access the Subscription Service until that period ends, with no refund for the remainder of the fees. A Subscription Provider may offer refunds, discounts or other consideration as a discretionary accommodation but is not obligated to.
Details
Who
Subscribers; Subscription Providers with discretion
Condition
Cancellation before the end of the paid billing period keeps access through that period without refund
Supporting quotations
UNLESS REQUIRED BY APPLICABLE LAW, SUBSCRIPTION FEES ARE NON-REFUNDABLE. WE DO NOT PROVIDE REFUNDS, CREDIT, OR PRORATED BILLING FOR CANCELLED SUBSCRIPTIONS.
If you cancel your Subscription before the end of your current billing period, you will continue to have access to the Subscription Service until the end of the then-current billing period, and you will not receive a refund for any portion of the Subscription Fees for the remainder of that billing period.
A Subscription Provider may choose to offer refunds, discounts or other consideration as a discretionary accommodation but is not obligated to do so.
Qualifications & exceptions
Any refund permission is a choice reserved to the provider, not a user right.
The non-refund rule yields only to applicable law.
Not stated here
This card cannot say which applicable-law mandates override non-refundability; the source references them without enumeration.
Charges & Financial Obligations · User right or choice
Cancel any time before renewal; channel depends on purchase channel; sole recourse framing
The user can cancel the Subscription at any time and keeps access to Subscription Content through the end of the then-current billing period (the one already paid for). To avoid the next period's fee, cancellation must occur before the renewal. Directly purchased subscriptions are cancelled through the Account settings by clicking 'CANCEL'; provider-purchased ones must be cancelled directly with that provider. To the extent applicable law allows, cancellation is the user's sole recourse for dissatisfaction or concerns about the Subscription, Subscription Service, fees, taxes, billing methods, the Subscription Terms or changes, or any other applicable policies or practices.
Details
Who
The subscriber; CNN or the third-party provider as the cancellation channel
What it does
Cancel before renewal; channel: Account settings (direct) or the provider (indirect)
Condition
Cancellation before renewal avoids the next period's fee
Supporting quotations
YOU CAN CANCEL YOUR SUBSCRIPTION AT ANY TIME AND YOU WILL CONTINUE TO HAVE ACCESS TO THE SUBSCRIPTION CONTENT THROUGH THE END OF THE THEN-CURRENT BILLING PERIOD (I.E. THE SUBSCRIPTION PERIOD THAT YOU HAVE ALREADY PAID FOR).
YOU MUST CANCEL YOUR SUBSCRIPTION BEFORE IT RENEWS IN ORDER TO AVOID BEING CHARGED FOR THE NEXT PERIOD’S SUBSCRIPTION FEE.
IF YOU PURCHASED YOUR SUBSCRIPTION DIRECTLY THROUGH CNN YOU MAY CANCEL YOUR SUBSCRIPTION AT ANY TIME THROUGH YOUR ACCOUNT SETTINGS BY CLICKING “CANCEL”. IF YOU PURCHASED YOUR SUBSCRIPTION THROUGH A THIRD PARTY PROVIDER, YOU WILL NEED TO CANCEL YOUR SUBSCRIPTION DIRECTLY WITH THAT THIRD PARTY PROVIDER.
You acknowledge and agree that, to the extent not prohibited by applicable law, cancellation of your Subscription is your sole recourse if you have any dissatisfaction, issue or concern related to your Subscription, the Subscription Service, Subscription Fees, applicable taxes, or billing methods, the Subscription Terms or any changes thereto; or any other policies or practices that apply to the Subscription.
Qualifications & exceptions
The sole-recourse rule is limited by applicable law and applies to the enumerated subject matters.
Cancellation timing must precede renewal to avoid the next charge.
Charges & Financial Obligations · User right or choice
Update subscription/payment information per purchase channel
For direct CNN purchases, the user may update Subscription information, including the Payment Method, at any time in Account settings. For provider-bought subscriptions, that management happens in the user's Account with the provider. A payment-method change may affect the user's prior billing cycle.
Details
Who
Direct subscribers, or subscribers to provider-sold subscriptions
What it does
Update subscription/payment information; via Account settings or the provider's account
Supporting quotations
If you purchased your Subscription directly through CNN, you may update your Subscription information, including your Payment Method at any time in your Account settings. If you subscribed through a Third Party Provider, you can manage your Subscription or Payment Method information by accessing your Account with that Third Party Provider.
A change in your Payment Method may result in changes to your prior billing cycle.
Qualifications & exceptions
A payment change 'may' alter the prior billing cycle, not necessarily.
Charges & Financial Obligations · Company practice
All subscription plans may include advertising and commercial interruptions
All Subscription plans may contain advertising, sponsorships, promotional messaging and other commercial interruptions, including paid tiers.
Details
Who
CNN; all subscribers
Condition
All plans, i.e. paid and promotional plans alike
Supporting quotations
All Subscription plans may contain advertising, sponsorships, promotional messaging and other commercial interruptions.
Charges & Financial Obligations · Procedure
Customer service channel follows the billing source
Customer-service inquiries about the CNN Services or a Subscription billed through CNN go to the CNN Help Center; matters about a Subscription billed through a Third Party Provider go to that provider directly.
Details
Who
Subscribers, by billing source
Condition
Who bills the Subscription selects the support channel
Supporting quotations
For Customer Service inquiries related to your use of the CNN Services or your Subscription billed through CNN, please visit our Help Center. For Customer Service matters related to your Subscription billed through a Third Party Provider, please contact your Third Party Provider directly.
Charges & Financial Obligations · Company practice
Arbitration fees per NAM Rules; CNN pays cost-prohibitive user fees absent bad faith or frivolous claims
Arbitration fees (the administrator's filing, arbitrator and hearing fees) are paid per the applicable NAM Rules, unless the user qualifies for a fee waiver under applicable law. If, after exhausting any potentially available fee waivers, the arbitrator finds the arbitration fees prohibitive for the user compared to litigation, CNN will pay as much of the user's filing, arbitrator and hearing fees as the arbitrator deems necessary to keep the arbitration from being cost-prohibitive — regardless of the arbitration's outcome — unless the arbitrator determines the user's claims were frivolous, brought for an improper purpose, or asserted in bad faith. The parties agree arbitration should be cost-effective for all sides and any party may engage with NAM to seek fee reduction or deferral.
Details
Who
CNN; the user claimant; the arbitrator; NAM
Condition
Fee waivers exhausted; arbitrator finds fees prohibitive for the user compared to litigation
Supporting quotations
(4) Arbitration Fees: The payment of arbitration fees (the fees imposed by the arbitration administrator including filing, arbitrator, and hearing fees) will be governed by the applicable NAM Rules, unless you qualify for a fee waiver under applicable law. If after exhausting any potentially available fee waivers, the arbitrator finds that the arbitration fees will be prohibitive for you as compared to litigation, we will pay as much of your filing, arbitrator, and hearing fees in the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive, regardless of the outcome of the arbitration, unless the arbitrator determines that your claim(s) were frivolous or brought for an improper purpose or asserted in bad faith. You and we agree that arbitration should be cost-effective for all parties and that any party may engage with NAM to address the reduction or deferral of fees.
Qualifications & exceptions
CNN's fee payment depends on an arbitrator finding of cost-prohibitiveness after available waivers are exhausted.
The obligation falls away if the arbitrator deems the claims frivolous, improper or in bad faith.
Outcome-independence: the payment applies regardless of who wins.