Uber uses data for safety, security, and fraud prevention and detection
Uber says it uses data to help maintain the safety and security of its services and users. The table that follows lists specific safety, security and fraud purposes and the data categories used for each.
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For safety, security, and fraud prevention and detection. We use data to help maintain the safety and security of our services and users.
Data uses
Data used includes
Security & Safeguards · Company practice
Uber verifies your identity from signup details alongside third-party identity and fraud-prevention databases
To verify your account, identity or compliance with safety requirements, Uber verifies that you are who you say you are using account information you provide at signup, such as name, contact information, date of birth or payment information, alongside insights from third-party identity and fraud prevention databases.
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a. Verifying your account, identity or compliance with safety requirements. This includes:
that you are who you say you are by using the account information you provide during signup (such as name, contact information, date of birth or payment information) alongside insights from identity and fraud prevention third-party databases
Security & Safeguards · Company practice
Uber verifies your age and that you are the account holder by collecting your ID and a real-time selfie
To verify your age and that your account is being used by you, Uber collects your ID number and/or a photo of your ID and completes a verification that the ID is valid, unaltered and not associated with another account. It also collects a real-time selfie that it compares against the photo on your ID or your profile photo.
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your age and that your account is being used by you and not someone else by:
Collecting your ID number and/or a photo of your ID, and completing a verification to confirm that the ID is valid, unaltered and that no other account is associated with that document*
Collecting a real-time selfie that we compare against the photo on your ID or your profile photo to confirm that the photos are of the the same person*
Qualifications & exceptions
Both ID checks carry an asterisk, which the notice says marks collections and uses Uber does not perform in the EEA, UK or Switzerland.
Uber collects a photo of your ID for bike or scooter rentals, age-restricted deliveries, Uber Rent and Uber Connect
Uber verifies your identity and/or age by collecting a photo of your ID when you rent a bike or scooter, receive delivery of age-restricted items like alcohol, tobacco or cannabis, or use products like Uber Rent and Uber Connect.
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Supporting quotations
Verifying your identity and/or age by collecting a photo of your ID when you rent a bike or scooter, receive delivery of age-restricted items like alcohol, tobacco or cannabis, or use products like Uber Rent and Uber Connect
Security & Safeguards · Company practice
For bike and scooter rentals Uber checks for a helmet using a real-time selfie and object verification
When you rent a bike or scooter through Uber, Uber verifies that you are wearing a helmet or other mandatory safety gear by collecting a real-time selfie and using object verification technology.
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Supporting quotations
Verifying, when you rent a bike or scooter through Uber, that you are wearing a helmet, or other mandatory safety gear, by collecting a real-time selfie and using object verification technology
Qualifications & exceptions
Applies when you rent a bike or scooter through Uber.
Security & Safeguards · Company practice
The data used for account, identity and safety verification spans six categories, including in-vehicle recordings
The data categories listed for verifying your account, identity or compliance with safety requirements are account, data from other sources (third-party databases), demographics, identity verification, in-vehicle recordings and user content.
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Account
Data from other sources (third-party databases)
Demographics
Identity verification
In-vehicle recordings
User content
Security & Safeguards · Company practice
Uber uses many data categories to prevent, detect and combat fraud, including fraud by Guest Users
Uber uses data to prevent, detect and combat fraud, including by Guest Users. The data used includes account, communications between users, data from other sources (driver data), demographics, device, identity verification, location, trip or order, and usage data.
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Supporting quotations
b. Preventing, detecting, and combating fraud, including by Guest Users.
Account
Communications between users
Data from other sources (driver data)
Demographics
Device
Identity verification
Location
Trip/order
Usage
Security & Safeguards · Company practice
Live support from safety experts during trips or deliveries uses account, location, trip and user content data
Uber lists providing live support from safety experts during trips or deliveries among its safety uses. The data used includes account data (phone, user name, vehicle details), location, trip or order data, and user content.
Fraud detection: Uber monitors location, payment information and usage in real time against historical data
Uber uses algorithms to prevent and detect fraud against Uber or its users, including monitoring for account takeovers, suspicious user behaviors and unauthorized access attempts, including by third-party aggregators. The tools look for patterns that may indicate fraud, such as behavior that varies significantly from typical user behavior. Uber performs real-time monitoring of information collected from or generated by users, including location data, payment information and Uber usage, and compares historical data against real-time data.
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Fraud prevention and detection
Uber uses algorithms to prevent and detect fraud against Uber or our users. This includes efforts to monitor for account takeovers, suspicious user behaviors, and unauthorized access attempts, including by third-party aggregators.
These tools look for patterns that may indicate fraudulent behavior, such as those that vary significantly from typical user behavior. To do this, Uber performs real-time monitoring of information collected from or generated by users, including location data, payment information, and Uber usage. We also examine historical data and compare it against real-time data to help detect suspicious behavior.
Security & Safeguards · Company practice
If Uber detects potential fraud it may limit your access or require you to verify your identity first
If Uber detects potential fraudulent activity, it may limit your access to its services, or require that you take a particular action, such as verifying your identity, before allowing access. The notice gives a contact route for customer support questions or concerns about these processes.
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Supporting quotations
Uber may limit your access to its services, or require that you undertake a particular action such as verifying your identity before allowing such access, if it detects potential fraudulent activity.
if you have questions or concerns about these processes.
Qualifications & exceptions
Applies “if it detects potential fraudulent activity”.
Security & Safeguards · Company commitment
Uber says it protects data worldwide with encryption in transit and at rest, training and internal access limits
Uber says it is committed to protecting your personal data regardless of where you are located or where, or by whom, it is processed, and describes global measures: securing user data in transit, including through encryption, and at rest; mandating company-wide training on privacy and data security; and implementing internal policies and procedures to limit access to, and use of, users’ data.
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Uber is committed to protecting your personal data regardless of where you are located or where, or by whom, your personal data is processed. This includes implementing global measures to protect users’ data, including:
Securing user data when in transit, including through encryption, and at rest.
Mandating company-wide training regarding privacy and data security.
Implementing internal policies and procedures to limit access to, and use of, users’ data.
Not stated here
The notice does not describe the encryption standards, the content of the training, or the specific access limits.
Security & Safeguards · Company commitment
Uber says it limits government access unless the law requires it, safety is at imminent risk, or you consent
Among its global protective measures, Uber lists limiting government and law enforcement access to user data, except where required by law, where there are imminent threats to safety, or where users have consented to the access.
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Limiting government and law enforcement access to user data, except where required by law; there are imminent threats to safety; or users have consented to the access.
Qualifications & exceptions
Exceptions: where required by law, where there are imminent threats to safety, or where users have consented.
Cross-references
contrast (model-proposed): Uber may share data with authorities, insurers and fleet partners to enforce its terms or protect rights and safety — One section lists limited exceptions to Uber limiting government and law enforcement access to user data (required by law, imminent safety threats, or consent). Another lists broader reasons for sharing with authorities, including enforcing terms, protecting rights or property, and claims or disputes. The notice does not say how the two relate.